Pinnacle Communities

It is quite difficult to respond to Ms***'s allegations without asigned release from her allowing us to provide her personal information to youHowever, we do not believe it would be a breach ofconfidentiality if we were to respond to her specific allegations she suppliedon her statement.· Ms [redacted] has rented this unit from us for a yearDuring this entire year, there were onlyfour requests for maintenance/service:· 08/22/- Ms[redacted] complained about her air conditioningOn 08/29/14,Maintenance and Ms [redacted] agreed to meet on 08/30/to make the repairs,weather permittingMaintenance called on 08/30/to come out but wasunsuccessful in reaching Ms***.· On 09/11115- Mr [redacted] called in about a toilet leaking at the baseWe attempted severaltimes to respond to his request for serviceUnfortunately, per theirinstructions, we did not have permission to enter without calling ahead andspeaking to them firstOur maintenance staff tried on several occasions toreach them but were unsuccessful.· On 09/22/14- Ms [redacted] contacted our office, complaining that no one was processing theirrequests for service/repairsOur Office Manager, pulled their prior servicerequests and found that they were not completed due to the inability to reachMror Ms [redacted] for permission to enter and their failure to returnMaintenance's callsIt was during this conversation that an appointment wasmade for 09/25/14.· On 09/25/- Thetoilet bolts were replaced and the air conditioning was found to be runningproperlyThe thermostat was set to degrees and Ms [redacted] was told to callback in if she had any further problems.· On 12/23/14- A neighbor called saying that the apartment below him (***) must have theirheat up high because his apartment was warmer than usualWe told him that wehadn't heard from the residents but we would give them a callWe did call(apparently the [redacted] were on Vacation) and left a messageWe did not enterthe apartment since they refuse admittance without verbal authorization fromthem.· On 12/29/-After returning to work from the Holidays, we opened an E-mail from Ms***(sent 12/24/@, 5:11pm) stating her thermostat wasreading degrees and she said she remembered turning it down to degreeswhen they left for VacationMs [redacted] asked if our appointment to check thefurnace could be on 01/We agreed to wait until then because she said shedid have heat and it wasn't an emergency.In closing, priorto 12/29/14, our last interaction with the ***'s was on 09/25/14approximately months earlierSince they had sole possession of the apartmentand the repair that was made on 01/02/was toreplace a damagedthermostat (jarred sensor) and replaced weak batteries (the responsibility ofthe resident) we feel no compensation is warranted.Respectfully,Pinnacle Management