Pink's Sofa & Sleep Center

Retyped from scanned letter: We built a custom Fat Tire Trike for [redacted] back in early MarchWe arranged delivery for customer [redacted] in Wisconsin Dells so we could meet halfway since [redacted] lives in Illinois [redacted] never showed to our meeting point so we drove down to Illinois to deliver the tricycle to his doorstep.After delivering the trike and payment from [redacted] was processed, our POI system (Square) was deactivated after a bad credit card ( [redacted] C.C) was used for payment of the trikeAll of the money in that account was seized on March 25, by SquareWe received an email from Square stating our deactivation was due to a transaction associated with high-risk activity.We reached out to [redacted] to inform him that his credit card was the reason our POI system was deactivated and in response all of our funds were seizedWe notified [redacted] that we were going to take back the tricycle due to his fraudulent payment.We hired a driver for $to pick up the tricycle from IllinoisOnce we received the trike we discover it was severely damaged [redacted] attempted to modify the battery and motor which caused all electronics to burn outWhile doing the modifications he also damaged the tricycle frame causing damages totaling $2,500.We contacted [redacted] notifying him that he might receive a partial refund after we receive our funds back from Square and after we total the damages he caused.The damages he caused to our business were significantWe were forced to purchase a new POI system and start a new business account with a new bank because of his fraudulent credit cardOur ability to make any sales using a credit card were shut down during this period.The damages to our business and damage to the trike far out way the amount of the trike payment of $4,At this time, we do not plan on refunding [redacted] .If you have any questions, please contact Joe [redacted] (651) [redacted] ***.Sincerely,Joe ***

Retyped from scanned letter: We built a custom Fat Tire Trike for *** *** back in early MarchWe arranged delivery for customer *** *** in Wisconsin Dells so we could meet halfway since *** lives in Illinois*** *** never showed to our meeting point so we drove down to
Illinois to deliver the tricycle to his doorstep.After delivering the trike and payment from *** *** was processed, our POI system (Square) was deactivated after a bad credit card (*** *** C.C) was used for payment of the trikeAll of the money in that account was seized on March 25, by SquareWe received an email from Square stating our deactivation was due to a transaction associated with high-risk activity.We reached out to *** *** to inform him that his credit card was the reason our POI system was deactivated and in response all of our funds were seizedWe notified *** *** that we were going to take back the tricycle due to his fraudulent payment.We hired a driver for $to pick up the tricycle from IllinoisOnce we received the trike we discover it was severely damaged*** *** attempted to modify the battery and motor which caused all electronics to burn outWhile doing the modifications he also damaged the tricycle frame causing damages totaling $2,500.We contacted *** *** notifying him that he might receive a partial refund after we receive our funds back from Square and after we total the damages he caused.The damages he caused to our business were significantWe were forced to purchase a new POI system and start a new business account with a new bank because of his fraudulent credit cardOur ability to make any sales using a credit card were shut down during this period.The damages to our business and damage to the trike far out way the amount of the trike payment of $4,At this time, we do not plan on refunding *** ***.If you have any questions, please contact Joe *** (651) *** ***.Sincerely,Joe ***

I am rejecting this response because:
I have emails and text messages confirming that Joe *** of Fat Tire Trike is a liarWisconsin Dells was never the drop off pointHe said he had a shipment going to Florida and that he could drop the trike off on his way (which I doubt was true, he was just trying to make a sale)I'm not sure of this POI system (Square) Joe *** is referring toAll I know is he use a card reader on his cell phone to make the transactionThe first time he swiped my DEBIT CARD he put in the wrong amount of $which was a successful transactionHis next attempt was unsuccessful do to my bank having a $1,limit that I was unaware ofHe kept trying and trying which ultimately ended up being the reason his bank seized, froze, and/or put a hold on HIS account not because my card was bad. His inexperience with his businesses payment process is not my faultBecause this transaction took place on a Sunday he had to wait the following day for me to call my bank allow me to exceed my thousand dollar limit so then he could successfully withdraw $4,and he DID from my CHECKING account not a credit card account. After I got home from work that Monday he received payment for the product I discovered it didn't workI immediately contacted him to inform him of thisHe replied assuring me he knew what the problem was and that he was going to walk me through over the phone how to fix itIf it wasn't for my ability and understanding of Electronics this wouldn't have been successfulI was able to get the product to turn on but there were other issuesThe chain kept falling off and the pedal assist feature didn't workI didn't modify any part of his product as he mentioned.He offered to come to my house right away to do a tuand bring the manual for the trike OR a refundI chose the refundAfter I told him that I wanted the refund he couldn't make it to my house right away anymoreA guy finally came and picked up the trike on April 14th 2016. I called him April 15th to verify that the trike was in his possession and its condition. He confirmed he received the trike and it was in good condition over the phoneIt wasn't until April 21st that he first mentioned an issue with my payment and that he may not be able to get my refund for daysI waited the days and I still don't have my refund. In conclusion I payed for a product that couldn't perform the function that it was intended for using a debit card that wasn't badI've return the poorly designed, badly fabricated, and defective product provide by Joe *** of Fat Tire TrikesI would like my checking account reimbursed for the amount of $4,with no added shipping charge due to the inconvenience I've endured and for the fact that he denies any responsibility for not know how his own purchasing software works. He doesn't deserve to be called a business man or a Man of any sort