Mrand Mrs [redacted] were informed that there AC system required replacement They had no cooling at the time of service The repairs that were completed were to provide temporary cooling until they were able to replace the system A quote for replacement was provided and they were referred to Mr [redacted] for financing assistance [redacted] does not work for Pilot HVAC Do to no response we assumed financing was not approvedWe do apologize for any inconvenience this may have caused Mrand Mrs [redacted] As to Mr& Mrs [redacted] ’s request due to the $discount the ESA initial provided on 4/29/we are in the process of mailing 50% of the ESA (Energy Saving Agreement) purchase price The estimate for replacement and service call on 5/12/was at no additional cost
We stand by our service and the workmanship that was provided The system is years and requires replacement which was agreed upon by Mrand Mrs [redacted] per the price quote for a new system that was requested and provided Mrand Mrs [redacted] were informed that there system required replacement on both occasion our technician was onsite 4/29/ and 5/12/ Mrand Mrs [redacted] chose to have the repairs due to the unforeseen expense of replacement The $was the discount that was provided on 4/29/(over 20% discount) due to the ESA maintenance agreement purchase it is not a renewalOnce the Customer purchases an ESA they are provided an ESA discounted price on repairs and services The repairs and service was provided per the [redacted] ’s request as visible by the signature on the invoiceWe apologize for any inconvenience However we do stand by our service and the workmanship that was providedThe system is years old and does require replacement Are hopes are that you can find a reasonable price for replacement and the financing that fits your needs A check has been placed in the mail for 50% of the ESA original purchase price of $ $savings already provided 4/29/14, no charge for Estimate or service on 5/12/14, and a check for $
Mrand Mrs [redacted] were informed that there AC system required replacement They had no cooling at the time of service The repairs that were completed were to provide temporary cooling until they were able to replace the system A quote for replacement was provided and they were referred to Mr [redacted] for financing assistance [redacted] does not work for Pilot HVAC Do to no response we assumed financing was not approvedWe do apologize for any inconvenience this may have caused Mrand Mrs [redacted] As to Mr& Mrs [redacted] ’s request due to the $discount the ESA initial provided on 4/29/we are in the process of mailing 50% of the ESA (Energy Saving Agreement) purchase price The estimate for replacement and service call on 5/12/was at no additional cost
We stand by our service and the workmanship that was provided The system is years and requires replacement which was agreed upon by Mrand Mrs [redacted] per the price quote for a new system that was requested and provided Mrand Mrs [redacted] were informed that there system required replacement on both occasion our technician was onsite 4/29/ and 5/12/ Mrand Mrs [redacted] chose to have the repairs due to the unforeseen expense of replacement The $was the discount that was provided on 4/29/(over 20% discount) due to the ESA maintenance agreement purchase it is not a renewalOnce the Customer purchases an ESA they are provided an ESA discounted price on repairs and services The repairs and service was provided per the [redacted] ’s request as visible by the signature on the invoiceWe apologize for any inconvenience However we do stand by our service and the workmanship that was providedThe system is years old and does require replacement Are hopes are that you can find a reasonable price for replacement and the financing that fits your needs A check has been placed in the mail for 50% of the ESA original purchase price of $ $savings already provided 4/29/14, no charge for Estimate or service on 5/12/14, and a check for $