[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Uptown still has my car and our trying to fix the last leakAt this point I don't know if the leak is fixedUntil I get my car back, and have had it long enough to show proof that the leak is fixedI cannot close out this issue.
Regards,
*** ***
We acknowledge that Mr& Mrs*** have had water leak issues with the Jeep Cherokee that was purchased in May 2014. The Jeep was in first on June 24, which was close to month after delivery. We did find a water leak. The air conditioning tube was leaking. The ***s
were going on vacation with a boat. We provided a Ram for days at no charge so there vacation would not be interrupted. On September 5, 2014, the ***s noticed the passenger floor wet again. The weather strip was leaking on the right hand door. On September 16, 2014, the ***s noticed another water leak. This time there were loose grommets at the front door wiring harness. We have submitted picture to Chrysler and again provided the ***s with alternate transportation. We have contacted our Chrysler service area representative, Charles Irwin. The ***s are disappointed with their Jeep Cherokee. I believe they are satisfied with the level of service that Uptown has provided during this period of ownership since May. The Cherokee has had a defective air conditioning drain tube, weather strip replacement on the right front door and loose grommets at the front wiring harness since they purchased the vehicle. We are working with our Chrysler representative on these issues. The warranty is between the manufacturer and the owner. In the interest of responding in the time limit provided, this is the current status. We will stay in touch with the ***s and Chrysler to resolve this water leak issue as quickly as possible.?
The last service visit was not processed with Chrysler at the time of the last response.We just finished the claim this week.I believe after this week the Jeep Cherokee may qualify under the parameters of the Wisconsin lemon law statute.The response that was received in the previous correspondance did not qualify the Jeep for the Wisconsin lemon law.I know time is of the essence but to our knowledge the Jeep is not leaking currently.This will take a few weeks to process with Chrysler.As stated before the warranty is with Chrysler.We perform the work that was performed properly.Please wait until November 15 and hopefully Chrysler will have a positive response in putting the [redacted]'s in a new Jeep Cherokee.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke to Chrysler case manager on 10/24/14 and they told me they had all of the information they needed and that my car did not meet the parameters (Chrysler claimed they denied it based on the Wisconsin Lemon Law criteria). I spoke to Wisconsin Lemon Representative and they told me my car more than qualified under the current qualification. So, I'm tired of dealing with Chrysler. If you want this claim removed from Revdex.com you will need to provide me with a new car.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Uptown still has my car and our trying to fix the last leakAt this point I don't know if the leak is fixedUntil I get my car back, and have had it long enough to show proof that the leak is fixedI cannot close out this issue.
Regards,
*** ***
We acknowledge that Mr& Mrs*** have had water leak issues with the Jeep Cherokee that was purchased in May 2014. The Jeep was in first on June 24, which was close to month after delivery. We did find a water leak. The air conditioning tube was leaking. The ***s
were going on vacation with a boat. We provided a Ram for days at no charge so there vacation would not be interrupted. On September 5, 2014, the ***s noticed the passenger floor wet again. The weather strip was leaking on the right hand door. On September 16, 2014, the ***s noticed another water leak. This time there were loose grommets at the front door wiring harness. We have submitted picture to Chrysler and again provided the ***s with alternate transportation. We have contacted our Chrysler service area representative, Charles Irwin. The ***s are disappointed with their Jeep Cherokee. I believe they are satisfied with the level of service that Uptown has provided during this period of ownership since May. The Cherokee has had a defective air conditioning drain tube, weather strip replacement on the right front door and loose grommets at the front wiring harness since they purchased the vehicle. We are working with our Chrysler representative on these issues. The warranty is between the manufacturer and the owner. In the interest of responding in the time limit provided, this is the current status. We will stay in touch with the ***s and Chrysler to resolve this water leak issue as quickly as possible.?
The last service visit was not processed with Chrysler at the time of the last response.We just finished the claim this week.I believe after this week the Jeep Cherokee may qualify under the parameters of the Wisconsin lemon law statute.The response that was received in the previous correspondance did not qualify the Jeep for the Wisconsin lemon law.I know time is of the essence but to our knowledge the Jeep is not leaking currently.This will take a few weeks to process with Chrysler.As stated before the warranty is with Chrysler.We perform the work that was performed properly.Please wait until November 15 and hopefully Chrysler will have a positive response in putting the [redacted]'s in a new Jeep Cherokee.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke to Chrysler case manager on 10/24/14 and they told me they had all of the information they needed and that my car did not meet the parameters (Chrysler claimed they denied it based on the Wisconsin Lemon Law criteria). I spoke to Wisconsin Lemon Representative and they told me my car more than qualified under the current qualification. So, I'm tired of dealing with Chrysler. If you want this claim removed from Revdex.com you will need to provide me with a new car.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]