Pigeon Supplies Plus

I am rejecting this response because: The medication was not properly sealed and packaged It arrived damaged I photographed what I was able to salvage I discarded the damaged medication and did not attempt to dig it out of the trash three days later I advised the retailer when he asked for photos that I was out of town and would take some as soon as I returned, and did just that To make it sound like I purposely waited to send photos is misleading and incorrect There was nothing to photograph of the damaged pills, they were a cracked powdery and slimy substance when they arrived, and once thrown away three days later had completely disintegrated into the trash Mr [redacted] has never once replied to whether or not the pill bottle was properly sealed, as it had not type of tab or safety seal on it whatsoever, so the answer seems apparent to me that he did not Thank GOD my child did not open the tattered package and inject this mess that he did not properly package I would image there are health codes for this type of thing, I will have to look into that

Order # [redacted] was placed 01/16/and shipped out by priority mail 01/17/Customer contacted me 01/31/said they hadn't received product (link to USPS website showing package is USPS.com® - USPS Tracking® )When checking USPS website, it stated that it was in transitIt is unfortunate USPS took so long to deliver but out of my handsI couldn't file a claim at that time nor was I going to send a replacement, as it stated on site that even though package had been misdirected, it was still in transit to destinationWhen package arrived I got a message from [redacted] stating product was damaged but still took another days for her to get pictures I requested in order to file a claimWhen I finally received photos which are attached below, she stated that some pills had been damaged, but no photo was given of damaged pills [redacted] just sent me a picture of about pills she was holding along with a photo of the bubble wrapped envelope that they were shipped inI have been in business for close to years now and this is the first complaint I have hadI have shipped out thousands of orders exactly the same as this with NO issues of damaged productsPadded envelope even if pills spilled out which I doubt happened, couldn't damage them as the ronidazole tablets are hard coated, and if package were to get wet, it is waterproof inside of bubble wrap envelopeBecause of the two pictures that showed NO damage that [redacted] sent me, and package was delivered even though extremely late which was out of my control, the post office will NOT refund for package/contents Below I have pictures attached of what [redacted] sent of product & package it was sent in I will gladly refund ***'s purchase price in full ($37.80) if she is willing to mail back full bottle of pills with both "damaged" & non damaged pills, as well as retracting her complaints from not only the Revdex.com, but her facebook rating of one star of business, her claim against my business on ripoff.com which can be found at Ripoff Report | Pigeon Supplies Plus Complaint Review Internet: and any future complaints about my business as stated in one of her last emails to me that she sent out Feb 8, 2017' [redacted] Feb (days ago) to me Still didn't answer my question about sealing the medication and/or packaging Bottom line, I ordered and paid for tablets and didn't receive viable tablets I have no recourse against the post office because I did not package and ship with them, you did (even though you charged me $for shipping) My only recourse is through you I truly hope you are able to recoup from your post office claim, but that has no bearing on whether or not you should make it right with me I am moving forward with my negative online reviews and regulatory complains (Revdex.com, CPSC, EPA, FCC, FTC, and FDA), because now I am just pissed I'm done here Ripoff Report | Pigeon Supplies Plus Complaint Review Internet: Pigeon Supplies Plus Complaint Review: BEWARE Pigeon Supplies Plus - Dennis [redacted] I purchased Ronidazole tablets USPS.com® - USPS Tracking® Dennis [redacted] ###-###-#### or ###-###-#### cell http://www.pigeonsuppliesplus.com http://www.whiteracingpigeons.com

As stated in my previous response, I offered a FULL refund including shipping for return of bottle/tablets both good and supposedly damagedI have attached photo of what [redacted] sent me, and there is NO damaged tablets that I see, nor damaged bottle that it arrived in, as well as any damage that I could see of envelopeI am to take [redacted] at her word without any proofAll bottles are sealed from factory, shipment was sent in bubble wrap envelope in plastic bottle stating contents which is waterproof, and [redacted] stated in a previous message to me that there wasn't a problem with package being ripped where if bottle had miraculously opened that anything was missing As stated previously I have been in business for over years with NO issues, and sent out same product thousands of timesBased on previous responses from [redacted] with inconsistencies in her story and lack of photos showing damaged goods, I feel the complaint against my business is totally unwarrantedI am all about good customer service, but not into giving away free product to someone just because they threaten to tarnish my business and long time reputationI also want to clarify I am a pigeon supply business, hence the name Pigeon Supplies Plus*** never mentions the fact that she didn't buy the product for the intended use of medicating pigeons as it is intended, but to use them for her catThey are listed belowWhen I immediately requested photo of damaged goods, why send a photo of the good tabletsWhy throw away damaged goods before taking photos of them, and then state that after three days there is NOTHING to photographProduct or in this case tablets just don't disappear in thin airIf you are going on vacation and so worried about children eating medication that is not intended for human consumption, why would you leave it in your trash can?

I am rejecting this response because: The medication was not properly sealed and packaged.  It arrived damaged.  I photographed what I was able to salvage.  I discarded the damaged medication and did not attempt to dig it out of the trash three days later.  I advised the retailer when he asked for photos that I was out of town and would take some as soon as I returned, and did just that.  To make it sound like I purposely waited to send photos is misleading and incorrect.  There was nothing to photograph of the damaged pills, they were a cracked powdery and slimy substance when they arrived, and once thrown away three days later had completely disintegrated into the trash.  Mr. [redacted] has never once replied to whether or not the pill bottle was properly sealed, as it had not type of tab or safety seal on it whatsoever, so the answer seems apparent to me that he did not.  Thank GOD my child did not open the tattered package and inject this mess that he did not properly package.  I would image there are health codes for this type of thing, I will have to look into that.

As stated in my previous response, I offered a FULL refund including shipping for return of bottle/tablets both good and supposedly damaged. I have attached photo of what [redacted] sent me, and there is NO damaged tablets that I see, nor damaged bottle that it arrived in, as well as any damage that I could see of envelope. I am to take [redacted] at her word without any proof. All bottles are sealed from factory, shipment was sent in bubble wrap envelope in plastic bottle stating contents which is waterproof, and [redacted] stated in a previous message to me that there wasn't a problem with package being ripped where if bottle had miraculously opened that anything was missing.  As stated previously I have been in business for over 10 years with NO issues, and sent out same product thousands of times. Based on previous responses from [redacted] with inconsistencies in her story and lack of photos showing damaged goods, I feel the complaint against my business is totally unwarranted. I am all about good customer service, but not into giving away free product to someone just because they threaten to tarnish my business and long time reputation. I also want to clarify I am a pigeon supply business, hence the name Pigeon Supplies Plus. [redacted]  never mentions the fact that she didn't buy the product for the intended use of medicating pigeons as it is intended, but to use them for her cat. They are listed below...1. When I immediately requested photo of damaged goods, why send a photo of the good tablets2. Why throw away damaged goods before taking photos of them, and then state that after three days there is NOTHING to photograph. Product or in this case tablets just don't disappear in thin air3. If you are going on vacation and so worried about children eating medication that is not intended for human consumption, why would you leave it in your trash can?

Order #[redacted] was placed 01/16/17 and shipped out by priority mail 01/17/17. Customer contacted me 01/31/17 said they hadn't received product (link to USPS website showing package is USPS.com® - USPS Tracking® ). When checking USPS website, it stated that it was in transit. It is...

unfortunate USPS took so long to deliver but out of my hands. I couldn't file a claim at that time nor was I going to send a replacement, as it stated on site that even though package had been misdirected, it was still in transit to destination. When package arrived I got a message from [redacted] stating product was damaged but still took another 3 days for her to get pictures I requested in order to file a claim. When I finally received photos which are attached below, she stated that some pills had been damaged, but no photo was given of damaged pills. [redacted] just sent me a picture of about 30 pills she was holding along with a photo of the bubble wrapped envelope that they were shipped in. I have been in business for close to 15 years now and this is the first complaint I have had. I have shipped out thousands of orders exactly the same as this with NO issues of damaged products. Padded envelope even if pills spilled out which I doubt happened, couldn't damage them as the ronidazole tablets are hard coated, and if package were to get wet, it is waterproof inside of bubble wrap envelope. Because of the two pictures that showed NO damage that [redacted] sent me, and package was delivered even though extremely late which was out of my control, the post office will NOT refund for package/contents.  Below I have pictures attached of what [redacted] sent of product & package it was sent in.     I will gladly refund [redacted]'s purchase price in full ($37.80) if she is willing to mail back full bottle of pills with both "damaged" & non damaged pills, as well as retracting her complaints from not only the Revdex.com, but her facebook rating of one star of business, her claim against my business on ripoff.com which can be found at  Ripoff Report | Pigeon Supplies Plus Complaint Review Internet: 1354804 and any future complaints about my business as stated in one of her last emails to me that she sent out Feb 8, 2017'   [redacted] Feb 8 (7 days ago) to me Still didn't answer my question about sealing the medication and/or packaging.    Bottom line, I ordered and paid for 100 tablets and didn't receive 100 viable tablets.  I have no recourse against the post office because I did not package and ship with them, you did (even though you charged me $7.85 for shipping).  My only recourse is through you.  I truly hope you are able to recoup from your post office claim, but that has no bearing on whether or not you should make it right with me.  I am moving forward with my negative online reviews and regulatory complains (Revdex.com, CPSC, EPA, FCC, FTC, and FDA), because now I am just pissed.    I'm done here.   Ripoff Report | Pigeon Supplies Plus Complaint Review Internet: 1354804 Pigeon Supplies Plus Complaint Review: BEWARE Pigeon Supplies Plus - Dennis [redacted] I purchased Ronidazole tablets...       USPS.com® - USPS Tracking®   Dennis [redacted] ###-###-#### or ###-###-#### cell http://www.pigeonsuppliesplus.com http://www.whiteracingpigeons.com