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Pierpoint Construction

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Pierpoint Construction Reviews (2)

We recently had a new front door unit (entire framed section) replaced and were very pleased with the results The installers were very personable, professional, and really knew what they were doingQuality of work these days is hard to come by and we were not disappointed in this case We will be needing some other work done in the future and I will definitely hire them again

The purpose of this letter is to respond to a customer complaintPierpoint Construction, Incwas contracted by this customer to replace their existing windows with new vinyl windows ( windows total) at a cost of $16,Attached proposal is provided for Revdex.com reviewThe first payment of $8,was paid when the custom windows were orderedThe windows were ordered at the end of January and installation began on February (day installation)After installation, the Homeowner contacted us to advise that the windows were not clean and had scuff marks on themWe offered to have the windows cleanedThe Homeowner asked to hire her own window cleaner and we agreed and deducted $from the contract cost so she could use a window cleaner of her choiceAfter the cleaning, she reported more window scratchesOur window manufacturer/installer inspected the windows and agreed to replace the glass she was unhappy with because our focus is customer satisfactionThrough March and April, the Homeowner continued to report more scratchesOn April 22, we replaced all window sashes, except for the glass in the picture window due to strong wind gusts that dayWe immediately called to re-schedule the picture window replacement and the Homeowner wanted to hold off because they were getting ready to go out of town for three weeksHomeowners returned in June and we replaced the glass in the picture windowsHomeowner continued to report scratches(NOTE: These windows are coated with Low-E and argon gas is filled between the panes to meet Energy Star requirementsGlass is not a perfect materialASTM technical guidelines and U.SFederal Government specifications adopted as industry standards allow for some scratches and pin holes in the glassFurther information on this can be provided.) However, to keep our customer satisfied, we replaced seven more sashes on July The Homeowner identified six more units that she wanted replaced, not six out of the seven, but some were new ones that had been accepted beforeWe did contact the customer to ask for a partial payment since all windows were installed and acceptable by industry standards and we were waiting on the six additional glass replacementsAt no time was there a statement made about “the customer not having enough money” or “spending our money.” This would not be acceptableThe final replacements were scheduled on July and the customer wanted two more windows replaced—that met industry standardsAt this point, we refused to replace any further windowsThe Homeowner agreed to mail in the final payment of $7,Both Pierpoint Construction, Inc., and our window manufacturer/installer have a drug-free workplace policyThis is the first time in our 5-month working relationship with the Homeowners that a drug accusation has been madeWe discount this accusation based on our working knowledge and history in partnering with our window manufacturer/installerPierpoint Construction, Inc., has been in business for years nowWe have partnered with our window manufacturer/installer for that same period of timeWe have a good reputation and a long history of providing quality products, quality service, and high customer satisfactionWe have done hundreds of vinyl window installations without complaintWe believe our record stands for itselfYou simply cannot stay in business this long, in this industry, and in this market without maintaining high standardsWe value each customer and each projectWe stand behind our products and welcome a third party inspection of our work/products–Kim [redacted] , Office Manager, Pierpoint Construction, Inc

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Address: 37 Barrett Heights Rd, Stafford, Virginia, United States, 22556-3841

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