Picture It in a Frame

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Although we do not believe we are responsible for the damage to Mr. [redacted] vehicle we have been in contact with him and are attempting to reach a mutually agreed upon resolution to this matter.

I have carefully reviewed Mr***’s complaint, the sales documents, and the vehicle service records for the Enclave purchased by Mr***. I have also reviewed the situation with both management and service staff at the Sisbarro Superstore location.First of all, I apologize most
sincerely to Mr*** for any and all unprofessional treatment. Sisbarro dealership is committed to professionalism in all of our dealings. Customer satisfaction is our number one priority and we will undertake immediate training to ensure all customers all treated respectfullyIn reviewing the records I determined that the vehicle safety inspection and certification was completed on February 9, At that time technicians found an open recall on the power lift gate of the vehicle and parts were ordered. Mr*** is correct that it is GM’s policy that all open recalls should be completed before the vehicle is sold as certified but that does not mean that the vehicle should not have been sold at all. It is also GM’s policy that certified vehicles have 5/32nds remaining depth across the tread plane and that all four tires be matching brands and size. Brakes must have 5mm remaining in the front and 3mm on the rear. Mr***’s Enclave met those specifications.New Mexico law requires that a used vehicle work safely as intended for days or miles. Mr*** mentions that he is currently replacing the brakes; this means that both the brakes and tires worked as required for at least months. I find this quite reasonable and I find the offer by Mr*** (Mike) to pay for tires to be highly generous

Tell us why hereAlthough I am respectful of Mr***'s concerns I decline to offer any free service or tires. I am confident that this vehicle met the General Motors standards as a certified vehicle. The lift-gate was repaired on March 9, 2016, the spare described is standard for the Buick Enclave, and I have found that Mr***’s statement that the Deming manager would pay for tires is incorrect

Complaint: ***
I am rejecting this response because:To whom it may concern, I was never disclosed that my power lift gate had a recall? Has it been fixed? They still need to replace my brakes as wellI never stated I was paying to have them replaced the service department was to take care of thatGM states that all tires must be matching brands and sizes? The size tire does not belong on my vehicle and they have different brandsThere are Bridgestone and Yokahama tires on itI paid $for a warranty I can not use because the service department never has time to fix my vehicle. I understand Mike offered to pay for the tires and I think that's quite generous, however $to get them put on is absurdNo where charges that muchI have found the average amount of putting on a tires for mounting and balancing is $12-a tireNot $52. I will pay to have the tires put on for a reasonable rate or I can get the tires and take them elsewhere to have mounted. I respectfully disagree that the vehicle met the certified standardsBroken A/c, Bad tires (plugs in tire??), Wrong spare, Bad brakes, Liftgate recall (which I was unaware of). I can not trust that this vehicle is up to standards because every time I speak to someone I find out another thing that is brokenI have been lied to time and time again. I appreciate that you have spoken to your team about professionalism and honesty goes a long way. I believe we can make things right if the tires are replaced for a reasonable amount, brakes are replaced, liftgate is fixed, spare tire is replaced and I am compensated for time and gas to have these issues fixedI am very dissatisfied and feel like I bought a close to $20,mistake. Thank you, *** *** ###-###-#### Regards,*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Although we do not believe we are responsible for the damage to Mr. [redacted] vehicle we have been in contact with him and are attempting to reach a mutually agreed upon resolution to this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]