Piazza Operations, Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:As I explained to the responding manager through our communication before the complaint submission, this was not what we were promised by JB who signed itWe specifically asked him if the money back we would get upon return of the vehicle would be conditional to a trade in as written in the coupon, he responded that it wouldnt beThen he added “or the cash” and notice that he added “THE” not “or cash” as in the response from the dealerAnd then he signed it and dated itIt doesnt make sense to be loyal customers making our payments on time for all months then the dealer breaks a promise to us simply because they are referring to him meaning we would get our money when we trade in! We perfctly made it clear that we were not going to trade the vehicle when we finish and he mentioned that the refund is regardless of the return or trade in optionMy wife was there with me and witnessed that, and it also simply doesnt make sense that we spend dollars on a protective seat coating for a leased car that we would eventually return Regards, [redacted]

As the coupon states” Redeem when trading vehicle”, customer is eligible for $discount or cashThe customer did not” trade” in his vehicleSincerely, George B [redacted] General Manager Piazza *** of ArdmorePiazza [redacted] of Ardmore

Dear *** ***,
rgb(34, 34, 34); margin: 0in 0in 0.0001pt">I have had an opportunity to review the complaint involved in this caseThe customer stated the vehicle was brought to the dealership with an existing chip in the windshield Upon our observation the windshield, in fact, had a chip that had spread into a crack which did not pass state inspectionWe did make an attempt to appease the customer in this matter and accepted a considerably less amount for the repairMost folks would have taken care of the chip through their insurance prior to it spreadingI feel we have done the right thing by helping them out with the reduced price
Randy B***
General Manager
Piazza Volkswagen of Ardmore
West Lancaster Ave, Ardmore, PA Ph: ###-###-####
Fx: ###-###-####
***@piazzaacura.com
www.piazzavw.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The dealer agreed for us to bring the vehicle back to fix various
scratchesThere are about differences scratches on the front, the side
and the bumper.
We did brought the vehicle back and the technician at *** did
look at areas that needed work. The technician
told he needs to order the correct paints and will call us when the paint
arrived
Many weeks passed and no appointment was madeThat why we asked
to speak to the manager. After filed
complain with the Revdex.com, they sent us a check total of $250. We feel very insulted by the unreasonable offering
and very angered how rude treat us. If
the *** dealer can’t fix the Lexus as they promised, they at least can explain
whyIf they like to financially compensate, we need to get an estimate from
the *** dealer
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The dealer agreed for us to bring the vehicle back to fix various
scratches. There are about 10 differences scratches on the front, the side
and the bumper. 


We did brought the vehicle back and the technician at [redacted] did
look at areas that needed work.  The technician
told he needs to order the correct paints and will call us when the paint
arrived.


Many weeks passed and no appointment was made. That why we asked
to speak to the manager.  After filed
complain with the Revdex.com, they sent us a check total of $250.  We feel very insulted by the unreasonable offering
and very angered how rude treat us.  If
the [redacted] dealer can’t fix the Lexus as they promised, they at least can explain
why. If they like to financially compensate, we need to get an estimate from
the [redacted] dealer.


Regards,
[redacted]

As the coupon states” Redeem when trading vehicle”, customer is eligible for $599 discount or cash. The customer did not” trade” in his vehicle. Sincerely, George B[redacted]General Manager Piazza [redacted] of ArdmorePiazza [redacted] of Ardmore

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the information provided by the business is incorrect and also did not address all issues within the complaint.The small chip in the windshield when brought to the dealer was one quarter the size of a dime and intended to be repaired once the inspection was completed. As a consumer, I wanted to ensure my car was legal to drive as I depended on it daily for work. While the vehicle was in the possession of Piazza Auto Group the crack had spread from centimeters in diameter to a three pronged crack which has spread 8 inches in each direction. It is fairly unlikely that the crack would have spread sitting in the dealership idle while driving the car over bumps of 202 N/S caused no further extended damage to the crack. I have a witness whom I drive to work daily that can vouch for the crack not spreading as of Friday (evening rush hour) before the Saturday repair. Whether the crack spread was caused intentionally or unintentionally by the staff at Piazza (possibly by removing stickers or intense scrapping around the chip area), the extent of damage to the vehicle's windshield occured while the vehicle was under their roof and with their repairmen. On top of the issue, an equally unsettling experience was that the dealership also "blew me off" on the date the incident happened. I called on three occasions on the Saturday the incident happened and was promised a returned call and discussion. A female working the phones said that "Ken" would contact me back. Eventually, I did speak to a representative on the following Monday after I had called, (I believe his name was Brian) and he was willing to help however this was well after the issue happened and with the ability I could explain the situation in further detail on the date of occurrence. He did reduce the price in half, but a fix of the issue with [redacted] would have cost a little over $100 dollars as opposed to the actual cost of the full repaired windshield.
Regards,
[redacted]

The dealership is sending to the customer an amount equal or greater to the cost of repair for the scratches on their bumper. This will resolve the matter and our apologies for the delay in getting the bumper scratches touched up. Our sales associate will be in contact with them...

today.RegardsRandy Randy B[redacted]General ManagerPiazza [redacted] of Ardmore[redacted] PA [redacted]

[To assist us in bringing this matter to a...

close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:As I explained to the responding manager through our communication before the complaint submission, this was not what we were promised by JB who signed it. We specifically asked him if the money back we would get upon return of the vehicle would be conditional to a trade in as written in the coupon, he responded that it wouldnt be. Then he added “or the cash” and notice that he added “THE” not “or cash” as in the response from the dealer. And then he signed it and dated it. It doesnt make sense to be loyal customers making our payments on time for all 36 months then the dealer breaks a promise to us simply because they are referring to him meaning we would get our money when we trade in! We perfctly made it clear that we were not going to trade the vehicle when we finish and he mentioned that the refund is regardless of the return or trade in option. My wife was there with me and witnessed that, and it also simply doesnt make sense that we spend 599 dollars on a protective seat coating for a leased car that we would eventually return.
Regards,
[redacted]

Piazza Acura of Admore practices false advertising and "Bait and Switch" tactics. The information regarding used vehicles on their webpage is false and not to be trusted. Their staff is deceitful. Here is my example.
Mr. Jamie D[redacted], senior sales representative of Piazza Acura of Ardmore responded to an inquiry from my daughter regarding a used 2013 Acura RDX. Piazza has the vehicle listed on their web page:
2013 Acura RDX AWD with Tech Package
Engine: 3.5L 6
Transmission: Automatic
Exterior Color: White Diamond Pearl
VIN: 5J8TB4H53DL005231
Model Code: TB4H5DKNW
Stock #: F16D32A
Bodystyle: AWD Tech Pkg
Mileage: 48571
Comments: *NAVIGATION!, BOUGHT NEW AND SERVICED AT PIAZZA!, SERVICE RECORDS!, And ACURA FACTORY CERTIFIED!. RDX Technology Package. Are you still driving around that old thing? Come on down today and get into this outstanding 2013 Acura RDX! This superb RDX is the SUV with everything you'd expect from Acura, and THEN some.
The vehicle is still listed on www.ardmoreacura.com as of 8/8/15 in Ardmore as available for sale despite the fact it has been sold. My daughter inquired about the maintenance history as it was not shown on the attached CarFax report. Mr. D[redacted] insisted the vehicle was serviced at his dealership and would show my daughter the maintenance records when she came to inspect it. He set up an appointment with my daughter to inspect the car on Tuesday 8/11/15. I contacted Mr. D[redacted] on Thursday 8/6/15 and explained that the maintenance history was important on a $29,000 vehicle with 48,000 miles on it so I would visit to inspect the vehicle on Saturday 8/8/15. We exchanged emails to finalize the appointment and I gave him my cell phone number in case the plans changed, he could contact me to make other arrangements. On Saturday 8/8/15 I drove over two hours and 80 miles to my appointment. When I arrived Mr. D[redacted] refused to see me "because he was busy" and handed me off to a junior salesman who knew nothing about our arrangement for inspection. I asked for the service records of the vehicle my daughter would be seeing on Tuesday and he said they were not available. I asked to inspect the vehicle and he said it was shipped to another dealer for sale. I asked why they had not informed me the vehicle was sold so I could have avoided a two hour trip and he replied by saying he had other vehicles to show me that were similar. He directed me to another vehicle which met my daughter's requirements which was over $3,400 more expensive ( bait and switch). I asked for the maintenance records for that car and they were not available either. I asked about a cheaper used vehicle he showed on his web page and he could not produce that vehicle or it's maintenance records. As shown above, the advertisements for these vehicles claim they were bought new at Piazza Acura of Ardmore but the Carfax shows they were not. They claim the vehicles were serviced at Piazza Acura of ardmore but they have no service records to document that fact and nothing in the CarFax. What makes the whole experience intolerable is that they brush off the false information when confronted and try to upsell you to a more expensive car. They have no respect for their customers because they lie about the availability of stock advertised on their website, they lie about purchase and maintenance history in order to trick people into to spending hours driving to their dealership. They should be prosecuted to prevent the rampant false advertising in the future.

Review: I purchased my 2013 VW Jetta GLI on 06/10/2013 and spent eight hours at the dealership on a rainy day. I took possession of my vehicle that night when it was still raining and starting to get dark. I wake up the next morning when it is light out and noticed some heavy swirl marks in my paint. I called my salesman [redacted], who no longer works at Piazza VW, and he and the sale manager [redacted] agreed to pick the car up for another detail. I write down some other concerns about the steering being out of alignment, the wheel having a curb scrap on it, and a scratch down the one side. [redacted] came and picked my car up on 06/11/2013 and I personally picked it back up on 06/13/2013 where it was raining once again. I get the car to work on 06/14/2013 and noticed yet again in the sun light the heavy swirl marks and called the dealership right away. I literally played an all day battle with [redacted] of the back and forth game until finally he told me I would have to wait until 06/15/2013 when [redacted] got into work. I finally get in touch with [redacted] again and he sets up a date to have my car brought back to have it taken to an outside detail shop where they were going to wet sand the clear coat and that it should remove the swirl marks almost completely. [redacted] tells me that he would have the car picked up on 06/19/2013 and it would be done that night but he was going to take it home and bring it to me in the morning on 06/20/2013 so I could see it in the day light. I also discussed with [redacted] the fact the my wheel was never addressed and that the scratch was not dressed either. He states it would be taken car of then he gets the car back. On 06/19/2013 [redacted] a salesman comes and picks up my car and leaves me another loaner. Around 11:00:00 on 06/20/2013 I have still yet to hear anything from [redacted] and contact the dealership. I get in touch with [redacted], another manager, who tells me that my car is just going into the rim shop and will be off to the outside detail shop shortly. I tell [redacted] that this is not what was agreed upon and that [redacted] was supposed to be bringing my car to me in this morning. He tells me that he cannot get ahold of [redacted] to find out what the mix up was about and that I probably would not get my car back until 06/21/2013. After much back and forth and many headaches later I finally hear from [redacted] and he tells me that [redacted] is a worry wart and he really doesn't know too much of what is going on, ever. [redacted] tells me my car will be back to the the night of 06/20/2013. I finally to possession again of my car and everything seems to look ok until I have my car to the car wash on 06/22/2013 and the second it comes out of the drying portion I see all the exact same swirl marks as if they just put a cover up on the car. I call [redacted] immediately and tell him what just happened and his first response was the reason I have swirls is because of the car wash. I told [redacted] I have owned black cars in the past and I know what kind of car washes are acceptable and that I feel as though they didn't even do anything to address the paint issues like the last time my car was brought back. I told [redacted] I want to take my car to my own detail shop and I want them to take care of the bill. [redacted] told me he would have to talk to his boss but he highly doubts it will happen.Desired Settlement: I want compensation for having to take my car elsewhere and compensation for the headache this dealership has put me trough over the last two week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have taken my car here on three occasion without issue. I took my car here for a 60k scheduled service and a state inspection. I spent 500 dollars on a service on 11/22/2014. The dealer contacted me about a crack in the windshield and said I needed to replace it. I knew of a small chip in the windshield from the past week but the issue was a small issue that [redacted] could have fixed. The size of the chip was 1/2 the size of a dime when I dropped the car off. When I received the car back there were three 8 inch cracks on the windshield. These cracks also expanded rapidly while I was waiting for the repair. [redacted] had advised me that a new windshield is necessary. I reached out to the dealer after I picked up the car. I noticed the issue on my drive home, but I did not contact them until I got home. In addition, the dealer did not return my registration information. I've tried to reach out to the service department, on Saturday 11/22/2014, and was told I would be called back. My phone calls were never returned. I called on Monday and spoke with "Brian" who was very helpful and at least took ownership of the issue. The car was due inspection by the end of the month of November. In the past, I really liked this dealer and recommended them as they were a no B.S. location, but the windshield was not cracked when I dropped it off and was cracked when I picked up the car. Brian advised I contact my insurance, however the quoted prices of the repair (approx. $400) was less than my deductible. Brian did lower the price of the job to be $250.00, but I am still not satisfied as the issue happened while the dealership had the vehicle. The windshield was successfully replaced at the dealer (also inspected) on Monday December 1, 2014. The dealer also returned my registration information.Desired Settlement: I wanted to let the Revdex.com know of this practice as I felt wronged as a consumer. I also was very much upset by the runaround on the day I dropped the car off. I called at nearly noon on Saturday and three times throughout the day only to be told the service person (Ken) was on another call an would call me back "right after he was done writing someone up" or "after the call he's on". I understand customer service can be hectic, but if you promise to call someone back numerous times, that action should be followed through upon.

Business

Response:

Dear [redacted], I have had an opportunity to review the complaint involved in this case. The customer stated the vehicle was brought to the dealership with an existing chip in the windshield. Upon our observation the windshield, in fact, had a chip that had spread into a crack which did not pass state inspection. We did make an attempt to appease the customer in this matter and accepted a considerably less amount for the repair. Most folks would have taken care of the chip through their insurance prior to it spreading. I feel we have done the right thing by helping them out with the reduced price. Randy B[redacted]General ManagerPiazza Volkswagen of Ardmore150 West Lancaster Ave, Ardmore, PA 19003Ph: ###-###-####Fx: ###-###-####[redacted]@piazzaacura.comwww.piazzavw.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the information provided by the business is incorrect and also did not address all issues within the complaint.

The small chip in the windshield when brought to the dealer was one quarter the size of a dime and intended to be repaired once the inspection was completed. As a consumer, I wanted to ensure my car was legal to drive as I depended on it daily for work. While the vehicle was in the possession of Piazza Auto Group the crack had spread from centimeters in diameter to a three pronged crack which has spread 8 inches in each direction. It is fairly unlikely that the crack would have spread sitting in the dealership idle while driving the car over bumps of 202 N/S caused no further extended damage to the crack. I have a witness whom I drive to work daily that can vouch for the crack not spreading as of Friday (evening rush hour) before the Saturday repair. Whether the crack spread was caused intentionally or unintentionally by the staff at Piazza (possibly by removing stickers or intense scrapping around the chip area), the extent of damage to the vehicle's windshield occured while the vehicle was under their roof and with their repairmen. On top of the issue, an equally unsettling experience was that the dealership also "blew me off" on the date the incident happened. I called on three occasions on the Saturday the incident happened and was promised a returned call and discussion. A female working the phones said that "Ken" would contact me back. Eventually, I did speak to a representative on the following Monday after I had called, (I believe his name was Brian) and he was willing to help however this was well after the issue happened and with the ability I could explain the situation in further detail on the date of occurrence. He did reduce the price in half, but a fix of the issue with [redacted] would have cost a little over $100 dollars as opposed to the actual cost of the full repaired windshield.

Regards,

Piazza Acura of Admore practices false advertising and "Bait and Switch" tactics. The information regarding used vehicles on their webpage is false and not to be trusted. Their staff is deceitful. Here is my example.

Mr. Jamie D[redacted], senior sales representative of Piazza Acura of Ardmore responded to an inquiry from my daughter regarding a used 2013 Acura RDX. Piazza has the vehicle listed on their web page:

2013 Acura RDX AWD with Tech Package

Engine: 3.5L 6

Transmission: Automatic

Exterior Color: White Diamond Pearl

VIN: 5J8TB4H53DL005231

Model Code: TB4H5DKNW

Stock #: F16D32A

Bodystyle: AWD Tech Pkg

Mileage: 48571

Comments: *NAVIGATION!, BOUGHT NEW AND SERVICED AT PIAZZA!, SERVICE RECORDS!, And ACURA FACTORY CERTIFIED!. RDX Technology Package. Are you still driving around that old thing? Come on down today and get into this outstanding 2013 Acura RDX! This superb RDX is the SUV with everything you'd expect from Acura, and THEN some.

The vehicle is still listed on www.ardmoreacura.com as of 8/8/15 in Ardmore as available for sale despite the fact it has been sold. My daughter inquired about the maintenance history as it was not shown on the attached CarFax report. Mr. D[redacted] insisted the vehicle was serviced at his dealership and would show my daughter the maintenance records when she came to inspect it. He set up an appointment with my daughter to inspect the car on Tuesday 8/11/15. I contacted Mr. D[redacted] on Thursday 8/6/15 and explained that the maintenance history was important on a $29,000 vehicle with 48,000 miles on it so I would visit to inspect the vehicle on Saturday 8/8/15. We exchanged emails to finalize the appointment and I gave him my cell phone number in case the plans changed, he could contact me to make other arrangements. On Saturday 8/8/15 I drove over two hours and 80 miles to my appointment. When I arrived Mr. D[redacted] refused to see me "because he was busy" and handed me off to a junior salesman who knew nothing about our arrangement for inspection. I asked for the service records of the vehicle my daughter would be seeing on Tuesday and he said they were not available. I asked to inspect the vehicle and he said it was shipped to another dealer for sale. I asked why they had not informed me the vehicle was sold so I could have avoided a two hour trip and he replied by saying he had other vehicles to show me that were similar. He directed me to another vehicle which met my daughter's requirements which was over $3,400 more expensive ( bait and switch). I asked for the maintenance records for that car and they were not available either. I asked about a cheaper used vehicle he showed on his web page and he could not produce that vehicle or it's maintenance records. As shown above, the advertisements for these vehicles claim they were bought new at Piazza Acura of Ardmore but the Carfax shows they were not. They claim the vehicles were serviced at Piazza Acura of ardmore but they have no service records to document that fact and nothing in the CarFax. What makes the whole experience intolerable is that they brush off the false information when confronted and try to upsell you to a more expensive car. They have no respect for their customers because they lie about the availability of stock advertised on their website, they lie about purchase and maintenance history in order to trick people into to spending hours driving to their dealership. They should be prosecuted to prevent the rampant false advertising in the future.