Physicians Automated Laboratory, Inc.

Initial Business Response /* (1000, 7, 2015/06/03) */
Contact Name and Title: [redacted],Director
Contact Phone: 661.325.0744
Contact Email: [redacted]@pallab.onmicrosoft.com
I have left 3 voice mail messages on the contact telephone # presented as part of this complaint with no return call. ...

Unfortunately, I cannot identify or locate the patient without additional qualifying information given the # of patients with similar names.
We make every effort to address any type of complaint in a compliant and fair way for everyone involved.
Should the patient contact me directly, I will be more than happy to discuss the outstanding issues.
Initial Consumer Rebuttal /* (3000, 9, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not make any direct contact with this contact due to the fact that they are already making a negative report on my credit report, and as I have been advised by an experienced financial advisor attorney, making direct contact with this business could restart the clock with them reporting this false negative claim. Again I would like for Physicians Automated Lab to prove beyond a shadow of a doubt that the bill that they have been reporting negatively on my credit report is in fact my bill. They should have all the documentation they need and should not have any need at all to contact me at all. They should have proper record maintenance.
I also ask that this company respond in a timely manner I believe that the deadline to respond to the initial claim was 6-1-15.
Regards,
[redacted]
Final Consumer Response /* (3000, 27, 2015/07/15) */
I'm sorry I didn't have a chance to respond attached are screen shots
Final Business Response /* (4000, 30, 2015/08/03) */
Thank you for following up on this most interesting case. I found it interesting in that the consumer refused to submit confirmatory information in order to resolve a complaint she submitted. As a consumer, I would think one would offer most any information in order to clear one's name.
Up until your prior email, it had been presumed that the case would never reach resolution. It is important to note that the case would have never escalated to this point had cooperation been mutual.
Upon receipt of the emailed document dated July 28, the provided Fidelity Creditor Services Account Details document was reviewed. Direct contact with the creditor yielded the following information:
Consumer disputed charges (as per the client service rep):
1) March 2015 - disputed as "not hers"
a. Creditor verified - charges not removed
2) April 2015 - disputed as "inaccurate information"
a. Creditor verified 2nd time - charges not removed
3) May 2015 - disputed as "paid"
a. Creditor yet to receive proof of payment
In conversation with the creditor, an invoice/account number, SS number, DOB, and date of service were all obtained which lead us directly to a copy of the orders submitted by the ordering physician.
All that remains is for the consumer to provide her information in order for us to compare data. We will not divulge any further information without first confirming her identify.
In the event the consumer refuses further, we have received a directive from our corporate legal attorney to cease further communications in this case. Therefore, should she refuse, the laboratory will have no other choice but to decline to respond at the risk of leaving this case open.
Kind Regards,