Photo Booth Bookings

Complaint: [redacted] I am rejecting this response because: I've sent emails to this address on 8/29/and 9/14/and have not received a refund from this company On 9/7/17, I received an email from this address that stated my concern had been forwarded to upper management, and 50% off a future service coupon and if I had further questions about my refund to contact my bank When I replied to this email on 9/7/17, stating I had not received the refund yet, I also received no response from the company Its now been weeks, I have still not received the $refund Sincerely, [redacted] ***

Our records indicate we have processed the client a full refund for the mixupIf for any reason this transaction has not been taken care of, please call us at [redacted] to resolve this issueThanks

Complaint: [redacted] I am rejecting this response because:Since this UNPROFESSIONAL COMPANY does not know how to CONDUCT or RUN a business maybe they should have tried to help me, reached out to me personally and also maybe they should try and correspond with Groupon and come to a conclusionI have made a complain against Groupon and I have had no response to that complaint Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the recipient of the complaint can notify the appropriate contact at the e-mail address provided of this complaint When I was lucky enough to reach someone at this company I was referred to another telephone number or contact and ultimately never got through to anyone or never received the courtesy of a response The response of this business should simply be that they have processed my refund for services not performed due to breach of our contract Regards, [redacted]

Your money was refunded by the bankPlease let us know how we can help at [redacted] @***.com We service more than events a month and run a nationwide operationSorry to hear you had a bad experience from us

Please forward your service concern to [redacted] @gmail.comThank you,

Complaint: [redacted] I am rejecting this response because: I have sent serveral emails and called and no response yetPlease mail me my refund to the address I provided in the previous emails Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I would like to request a rebuttal regarding my complaintI do not wish to communicate with this company after trying to call them times to collect my refundThis company still owe me $268.All I want is to give me the refund Regards, [redacted]

Our records indicate we have sent the pictures to the client and have taking care of this issueIf for any reason this transaction has not been taken care of, please call us at [redacted] to resolve this issueThanks

Customer bought Groupon and called our company to bookWe stated to her multiple times that we are not available for the date and time she wanted to reserveCustomer is upset since we are not available and she would have to go to Groupon to get her money back since she purchased with themGroupon would need to return her money as we are all booked for the day customer wants

Please submit your request to ***@***.com

This client has been contacted and refunded already, if the customer has any issues they can email us at ***@gmail.comThank you

Complaint: ***
I am rejecting this response because:Again, as I stated before this was not MY PROBLEM! I had spoken with Shawn who told me I had my date and time reservedThen after REPEATED VOICE MAILS left I got no return calls! No return EMAIL either! Groupon is now pointing fingers at Photo Booth Bookings and I really don't care who it is but ONE of them will return my money! I have placed a complaint against Groupon as well. Photo Booth Bookings is in NO WAY A REPUTABLE COMPANY! There is NO Customer Service and NO competent EmployeesPhoto Booth Bookings AND Groupon can figure out who it is that will refund my moneyI don't care which one does but one of them willBut I will also make it KNOWN to EVERYONE that BOTH Companies have no business being in business when they don't know how to conduct business or Customer Service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:I emailed the business at the email they provided and requested the refund as they requested on 8/29/As of today, 9/2/17, the $has
not been refunded to me and I have received no response from the business as well.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I was told by an employee named Shawn I had my date reservedMy calls weren't unanswered for weeks but the company after numerous voicemails left I'm not upset for the ridiculous reason they gave youI'm upset because they lied and did not reserve my spot like I was toldThen *** claimed I would get a response from so called owners of the company and yet he ignores my emails as wellThree is no customer service at that company and they are liars
Sincerely,
*** ***

Since the customer bought the Groupon, that is the only way for the client to get their refund

Dear Valued Customer, Please email your concern to ***@gmail.com so we can take care of your concern. Thank you,

Dear Valued Customer, Please email your concern to ***@gmail.com so we can resolve your issue. Thank you,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***