Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wish the business would have responded without my needing to contact you in order to get a response.
Sincerely,
*** ***
Our leases require that rental properties be left clean at the end of the leaseWhen not left clean, we must hire a cleaning service on behalf of the owner to clean them before the next tenant moves in. We do not markup charges for any cleaning done and we do not benefit in any way when a
tenant leaves a place dirty. We have no incentive to have a unit cleaned if it is left clean by the tenantIn this case, the unit was not left clean. The washer and dryer were very dirty, the kitchen cabinets/counters still had food and debris on and in them, the appliances were not cleaned fully, the bathrooms needed more cleaning (soap sm), the window tracks and sills were dusty and had debris and bugs in and on them, all baseboards were dusty/dirty, and the bedroom shelves were dusty as were many of the furniture surfaces. The cleaning service spent 2/hours cleaning. We received their invoice on September and mailed the security deposit refund, less charges for cleaning and utilities to Mr*** on September 20, nine days before it was due per the terms of the lease. We had days after the end of this lease to notify Mr*** of the charges and return the balanceUtilities were not included in the rent, Mr*** paid them directly to the utility company. However, I noticed today that the utility bill we charged Mr*** for was for *** ***, not *** ***. This was our mistake and I will send a check to Mr*** for $plus $as a courtesy, along with a copy of that invoice and our apologies
The architectural improvement request was for a rack to hold kayaks which was to be made out of 2 x 4s and located next to the unit. The request was denied by all of the HOA board members in June, 2015. Comments included: “Once you say yes to one person you have to say yes to everyone...
and you lose control. They can use their garage like everyone else does.” “I do not approve this request.” “Is this something we want to have on our property? Why can’t he build a space in the rafters of his big 2-car garage? Maybe it’s not as convenient, but he wouldn’t be obstructing others views and our neighborhood.” “I’m not certain this would be appropriate for our area, and I think that there would be many more people involved in approving this request other than just us. The location would effect multiple homeowners."I am sorry if the denial was not ever relayed to this tenant. Is it possible the answer was given to his landlord?I was very surprised to hear about lack of response to emails and that “the employees listed on the form were never available for calls.” Were messages left? The agents are very often out in the field but respond to phone messages, and to emails also. I apologize if that did not happen here.
A check for $36.03 has been mailed to Mr. [redacted] for the utility charge we mistakenly charged plus an extra $10 as a courtesy. We apologize for that mistaken charge.July 31 was the last day of his lease and that day is the busiest day of our year. I am sorry if his calls of that day were not returned, but a very large percentage of leases expire July 31 each year, and it is not possible for agents to be everywhere at once. In any event, the discussion about what happened after the lease ended isn’t relevant here. The question is whether or not the unit was left clean at the end of the lease, not how he got the keys back to us or when he was notified of the cleaning charge. It is true the lease ended at noon on July 31 (he was not charged any rent for staying past that time if he did). He had until then to properly clean. We did not prevent him from thoroughly cleaning. If a place is left clean we would not gain anything by claiming it was not. We would not gain anything by having a place cleaned if it did not need it. 50 to 75 % of our tenants do leave units clean pursuant to the terms of the lease and the cleaning standards provided to all our tenants. In all those cases, no further cleaning is arranged or done, and no charge for cleaning is made against the security deposit. We would certainly prefer that that happened 100 % of the time and that no further cleaning or cleaning charges were ever necessary. A unit left dirty only creates more work for us, not more income.Mr. [redacted] may think he cleaned enough. That sometimes happens. But had he opened the doors of the washer or dryer, or looked more closely at all of the other places that were left dirty (see our first response to his Revdex.com complaint) I doubt he would think so. It was not nearly clean enough for a new tenant to move into and the cleaning standards he had a copy of were not met. No reason for us to say it was not clean if it was clean. No reason for us to have it cleaned if it was already clean. No benefit to us that a cleaning service had to be called in to finish cleaning. It wouldn’t be fair to all those tenants who do clean to the agreed standards at the end of their lease for us, or the owner, to pay the cleaning service to finish cleaning Mr. [redacted]’s unit for him. Sorry for the disagreement, but it was not left clean, it took over 5 hours to clean it, the charge was properly assessed and notification of the charge was given long before it was due.
Initial Business Response /* (1000, 5, 2015/07/08) */
One of our tenants posted an ad to sublet their unit. Mr. [redacted] replied to the ad and applied online for the unit. Two others also applied. The manager, [redacted], did not know the tenant planned to sublet until he found the 3 credit...
reports in his email on that Monday morning. One of the other applicants was chosen over Mr. [redacted] around 2:00 that afternoon. Mr. [redacted] was informed at 2:23 PM that he had not been accepted because one of the other applicants had been chosen instead.
[redacted] Property Management never receives any part of any application fee. We use [redacted] to handle all applications and perform the background information and credit checks. [redacted] receives the entire application fee.
Mr. [redacted] states that we had no incentive to rent out the property in question in a timely manner because we could sit back and collect application fees instead. However, we do not receive any portion of the application fees so there would be nothing for us to collect. Also, an applicant for this property was accepted within hours after [redacted] received the three credit reports.
We serve hundreds of owners and thousands of tenants each year and believe the vast majority of our clients and customers are very happy with our service. The number of unfavorable reviews has been extremely small in comparison and we know most of those reviews are without merit and have not responded to them. We plan to begin responding in the near future in an effort to set the record straight. Until recently we had an A + rating with the Revdex.com, which we believe more accurately reflects our overall service than the current A - rating.
Before he found out that Mr. [redacted] had made inaccurate and disparaging posts here and elsewhere, [redacted] had already contacted [redacted] and asked them to refund the $28 as a courtesy to Mr. [redacted] and at his own personal expense. [redacted] tells us that refund was made to Mr. [redacted] on June 25, 2015 and is sending us the bill for $28.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Refund was provided, but 3 days after this complaint was submitted. I still think it is very misleading for the Revdex.com rating to be so divorced from consumer reviews. A simple Google search reveals [redacted] as the 2nd worst property manager in [redacted] Consumers should be protected. Furthermore, still no explanation of why I was rejected. I was the 1st person to visit property, and applied the moment I got home. Not sure how you can expect to fairly charge a person if they have no idea what selection criteria is used.
Complaint: [redacted] I am rejecting this response because:Real estate agency's claims are not true Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wish the business would have responded without my needing to contact you in order to get a response.
Sincerely,
*** ***
Our leases require that rental properties be left clean at the end of the leaseWhen not left clean, we must hire a cleaning service on behalf of the owner to clean them before the next tenant moves in. We do not markup charges for any cleaning done and we do not benefit in any way when a
m), the window tracks and sills were dusty and had debris and bugs in and on them, all baseboards were dusty/dirty, and the bedroom shelves were dusty as were many of the furniture surfaces. The cleaning service spent 2/hours cleaning. We received their invoice on September and mailed the security deposit refund, less charges for cleaning and utilities to Mr*** on September 20, nine days before it was due per the terms of the lease. We had days after the end of this lease to notify Mr*** of the charges and return the balanceUtilities were not included in the rent, Mr*** paid them directly to the utility company. However, I noticed today that the utility bill we charged Mr*** for was for *** ***, not *** ***. This was our mistake and I will send a check to Mr*** for $plus $as a courtesy, along with a copy of that invoice and our apologies
tenant leaves a place dirty. We have no incentive to have a unit cleaned if it is left clean by the tenantIn this case, the unit was not left clean. The washer and dryer were very dirty, the kitchen cabinets/counters still had food and debris on and in them, the appliances were not cleaned fully, the bathrooms needed more cleaning (soap s
Complaint: [redacted]
I am rejecting this response because:Real estate agency's claims are not true.
Sincerely,
[redacted]
The architectural improvement request was for a rack to hold kayaks which was to be made out of 2 x 4s and located next to the unit. The request was denied by all of the HOA board members in June, 2015. Comments included: “Once you say yes to one person you have to say yes to everyone...
and you lose control. They can use their garage like everyone else does.” “I do not approve this request.” “Is this something we want to have on our property? Why can’t he build a space in the rafters of his big 2-car garage? Maybe it’s not as convenient, but he wouldn’t be obstructing others views and our neighborhood.” “I’m not certain this would be appropriate for our area, and I think that there would be many more people involved in approving this request other than just us. The location would effect multiple homeowners."I am sorry if the denial was not ever relayed to this tenant. Is it possible the answer was given to his landlord?I was very surprised to hear about lack of response to emails and that “the employees listed on the form were never available for calls.” Were messages left? The agents are very often out in the field but respond to phone messages, and to emails also. I apologize if that did not happen here.
A check for $36.03 has been mailed to Mr. [redacted] for the utility charge we mistakenly charged plus an extra $10 as a courtesy. We apologize for that mistaken charge.July 31 was the last day of his lease and that day is the busiest day of our year. I am sorry if his calls of that day were not returned, but a very large percentage of leases expire July 31 each year, and it is not possible for agents to be everywhere at once. In any event, the discussion about what happened after the lease ended isn’t relevant here. The question is whether or not the unit was left clean at the end of the lease, not how he got the keys back to us or when he was notified of the cleaning charge. It is true the lease ended at noon on July 31 (he was not charged any rent for staying past that time if he did). He had until then to properly clean. We did not prevent him from thoroughly cleaning. If a place is left clean we would not gain anything by claiming it was not. We would not gain anything by having a place cleaned if it did not need it. 50 to 75 % of our tenants do leave units clean pursuant to the terms of the lease and the cleaning standards provided to all our tenants. In all those cases, no further cleaning is arranged or done, and no charge for cleaning is made against the security deposit. We would certainly prefer that that happened 100 % of the time and that no further cleaning or cleaning charges were ever necessary. A unit left dirty only creates more work for us, not more income.Mr. [redacted] may think he cleaned enough. That sometimes happens. But had he opened the doors of the washer or dryer, or looked more closely at all of the other places that were left dirty (see our first response to his Revdex.com complaint) I doubt he would think so. It was not nearly clean enough for a new tenant to move into and the cleaning standards he had a copy of were not met. No reason for us to say it was not clean if it was clean. No reason for us to have it cleaned if it was already clean. No benefit to us that a cleaning service had to be called in to finish cleaning. It wouldn’t be fair to all those tenants who do clean to the agreed standards at the end of their lease for us, or the owner, to pay the cleaning service to finish cleaning Mr. [redacted]’s unit for him. Sorry for the disagreement, but it was not left clean, it took over 5 hours to clean it, the charge was properly assessed and notification of the charge was given long before it was due.
Initial Business Response /* (1000, 5, 2015/07/08) */
One of our tenants posted an ad to sublet their unit. Mr. [redacted] replied to the ad and applied online for the unit. Two others also applied. The manager, [redacted], did not know the tenant planned to sublet until he found the 3 credit...
reports in his email on that Monday morning. One of the other applicants was chosen over Mr. [redacted] around 2:00 that afternoon. Mr. [redacted] was informed at 2:23 PM that he had not been accepted because one of the other applicants had been chosen instead.
[redacted] Property Management never receives any part of any application fee. We use [redacted] to handle all applications and perform the background information and credit checks. [redacted] receives the entire application fee.
Mr. [redacted] states that we had no incentive to rent out the property in question in a timely manner because we could sit back and collect application fees instead. However, we do not receive any portion of the application fees so there would be nothing for us to collect. Also, an applicant for this property was accepted within hours after [redacted] received the three credit reports.
We serve hundreds of owners and thousands of tenants each year and believe the vast majority of our clients and customers are very happy with our service. The number of unfavorable reviews has been extremely small in comparison and we know most of those reviews are without merit and have not responded to them. We plan to begin responding in the near future in an effort to set the record straight. Until recently we had an A + rating with the Revdex.com, which we believe more accurately reflects our overall service than the current A - rating.
Before he found out that Mr. [redacted] had made inaccurate and disparaging posts here and elsewhere, [redacted] had already contacted [redacted] and asked them to refund the $28 as a courtesy to Mr. [redacted] and at his own personal expense. [redacted] tells us that refund was made to Mr. [redacted] on June 25, 2015 and is sending us the bill for $28.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Refund was provided, but 3 days after this complaint was submitted. I still think it is very misleading for the Revdex.com rating to be so divorced from consumer reviews. A simple Google search reveals [redacted] as the 2nd worst property manager in [redacted] Consumers should be protected. Furthermore, still no explanation of why I was rejected. I was the 1st person to visit property, and applied the moment I got home. Not sure how you can expect to fairly charge a person if they have no idea what selection criteria is used.