I ordered Christmas presents from ELLA & Eve on December 15th and they stated they would arrive by Christmas. I tried contacting them multiple times. They finally responded a couple days from Christmas stating they never mailed my order. They then stated they would mail them right after Christmas but they took a week to arrive. They agreed to refund my order. This company then blocked me on facebook so I can no longer comment on their posts. I guess I will no longer buy from this company because of this. Very unprofessional company!
Negative experience- placed an order 11/28/16. As of 12/21/16 no response but money for item withdrawn from my account on 11/30/16. Called today and spoke to supposed owner. Stated my item had not yet been made and wouldn't be until 12/27/16 and then shipped after that. I told her I wanted for Christmas and reply was not gonna happen. She said my email I was to have gotten gave time frame. I told her I never received any email. This owner was very rude. I said I am the customer and she should be trying to make me happy. She just stuttered with nothing to say. Told her I was contacting Revdex.com and she said go ahead!!!! Needless to say I sai go cancel the order and give back my money. She stated she would when she got around to it. Very dissatisfied!
I ordered Christmas presents from ELLA & Eve on December 15th and they stated they would arrive by Christmas. I tried contacting them multiple times. They finally responded a couple days from Christmas stating they never mailed my order. They then stated they would mail them right after Christmas but they took a week to arrive. They agreed to refund my order. This company then blocked me on facebook so I can no longer comment on their posts. I guess I will no longer buy from this company because of this. Very unprofessional company!
Negative experience- placed an order 11/28/16. As of 12/21/16 no response but money for item withdrawn from my account on 11/30/16. Called today and spoke to supposed owner. Stated my item had not yet been made and wouldn't be until 12/27/16 and then shipped after that. I told her I wanted for Christmas and reply was not gonna happen. She said my email I was to have gotten gave time frame. I told her I never received any email. This owner was very rude. I said I am the customer and she should be trying to make me happy. She just stuttered with nothing to say. Told her I was contacting Revdex.com and she said go ahead!!!! Needless to say I sai go cancel the order and give back my money. She stated she would when she got around to it. Very dissatisfied!