Phillipsburg Easton Hyundai

Hello and thank you for sending us this complaint [redacted] is referring to our Dealer Prep fee that we charge to all customers We disclose that our prices are plus tax, tags, dealer doc fees and dealer prep fees, etc When we attempted to explain this to [redacted] she abruptly left the dealership.Thank you for the opportunity to further explain and reiterate our pricing policies Sincerely [redacted]

Complaint: [redacted] I am rejecting this response because: I would like to start by saying thank you for your quick response to this issueI am only rejecting this response as it brings no solution to my issueI would much prefer to accept this issue as closed once a complete and working solution has been presented.I have been hearing they are working on the issue for the previous month (February)However, my most recent visit was not prompted by anyone at Phillipsburg Easton Hyundai as per your responseI stopped in because my visit prior ended with the problem still not being fixed and no next step was presented to me outside of "we'll continue to work with Hyundai"I felt this was the answer I had already heard and receiving the notice to pay the disposition fee compelled me to try going and discussing my frustrationI came to talk to Ken hoping to reach out to someone further up but instead I was sat on the sales floor where they took my key and disappeared for a momentI was not presented with any information outside of the fact that they took some error messages and would contact Hyundai againI was left wondering why these "error messages" weren't recorded before and felt like things were mishandled yet againI didn't think I was reaching the people that would actually be able to help.When I asked if they had any idea on when I can expect a solution I was given a generic "in a few days"I still have not been given any road map on things that will be done for me or how likely they are to fix the problem.This is probably the heart of my frustration hereI'm not being given any indication of what the way forward isRepeatedly trying new SD cards in the nav system was clearly not working but it seemed like the only route anyone was takingI do not feel like I'm being heard clearly and I was not getting through to who I thought were the correct peopleAs of this writing, I still have not heard from anyone at the dealership regarding how this issue is going to be resolved Regards, [redacted] ***

Not only do I want to say a big thank you to Bill H [redacted] Hyundai for selling me my beautiful car but also a big thank you to Tom M [redacted] in the service department for being so absolutely wonderful with me and helping to fix my tire this morningHad a nail in itThe staff over at Phillipsburg-Easton Hyundai are more than good, they're amazingAlways going above and beyond to make sure their customers are fully satisfiedThank you everyone

[redacted] Thank you for your comments via the Revdex.com We regret that you are not satisfied with the way things have been handled Please rest assured that we are doing everything we can to rectify your concern We have been in touch with Hyundai's technical team and we are working to provide them with the necessary information they need to make a proper diagnosis and repair That is why we communicated with you and we requested that you stop in a few nights ago so we could collect the information they needed We really appreciate your patience and we are confident that we can properly fix the issue with your navigation system Ken, Eric, Brian, Frank and our entire team have tried to work diligently on your behalfThank you for your patience We hope to have this resolved in the coming days.Sincerely, [redacted] WW [redacted] President Phillipsburg Easton Hyundai

We were able to get the $wear and tear charge waived and we have resolved the matter pertaining to [redacted] navigation system To our knowledge, we have resolved [redacted] concerns

Complaint: ***
I am rejecting this response because:
This is nonsense, no fee was mentioned until I refused financing by dealer
Regards,
*** ***

Hello and thank you for sending us this complaint *** *** is referring to our Dealer Prep fee that we charge to all customers We disclose that our prices are plus tax, tags, dealer doc fees and dealer prep fees, etc When we attempted to explain this to *** *** she
abruptly left the dealership.Thank you for the opportunity to further explain and reiterate our pricing policies. Sincerely *** ***

Complaint: ***
I am rejecting this response because:
I would like to start by saying thank you for your quick response to this issueI am only rejecting this response as it brings no solution to my issueI would much prefer to accept this issue as closed once a complete and working solution has been presentedI have been hearing they are working on the issue for the previous month (February)However, my most recent visit was not prompted by anyone at Phillipsburg Easton Hyundai as per your responseI stopped in because my visit prior ended with the problem still not being fixed and no next step was presented to me outside of "we'll continue to work with Hyundai"I felt this was the answer I had already heard and receiving the notice to pay the disposition fee compelled me to try going and discussing my frustrationI came to talk to Ken hoping to reach out to someone further up but instead I was sat on the sales floor where they took my key and disappeared for a momentI was not presented with any information outside of the fact that they took some error messages and would contact Hyundai againI was left wondering why these "error messages" weren't recorded before and felt like things were mishandled yet againI didn't think I was reaching the people that would actually be able to helpWhen I asked if they had any idea on when I can expect a solution I was given a generic "in a few days"I still have not been given any road map on things that will be done for me or how likely they are to fix the problemThis is probably the heart of my frustration hereI'm not being given any indication of what the way forward isRepeatedly trying new SD cards in the nav system was clearly not working but it seemed like the only route anyone was takingI do not feel like I'm being heard clearly and I was not getting through to who I thought were the correct peopleAs of this writing, I still have not heard from anyone at the dealership regarding how this issue is going to be resolved
Regards,
*** ***

[redacted] Thank you for your comments via the Revdex.com.  We regret that you are not satisfied with the way things have been handled.  Please rest assured that we are doing everything we can to rectify your concern.  We have been in touch with Hyundai's technical team and we are...

working to provide them with the necessary information they need to make a proper diagnosis and repair.  That is why we communicated with you and we requested that you stop in a few nights ago so we could collect the information they needed.  We really appreciate your patience and we are confident that we can properly fix the issue with your navigation system.  Ken, Eric, Brian, Frank and our entire team have tried to work diligently on your behalf. Thank you for your patience.  We hope to have this resolved in the coming days.Sincerely, [redacted] W. W[redacted]PresidentPhillipsburg Easton Hyundai

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]
 
Thank you for your comments via the Revdex.com.  We regret that you are not satisfied with the way things have been handled.  Please rest assured that we are doing everything we can to rectify your concern.  We have been in touch with Hyundai's technical team...

and we are working to provide them with the necessary information they need to make a proper diagnosis and repair.  That is why we communicated with you and we requested that you stop in a few nights ago so we could collect the information they needed.  We really appreciate your patience and we are confident that we can properly fix the issue with your navigation system.  Ken, Eric, Brian, Frank and our entire team have tried to work diligently on your behalf. Thank you for your patience.  We hope to have this resolved in the coming days.Sincerely,
 
[redacted] W. W[redacted]
President
Phillipsburg Easton Hyundai

Complaint: [redacted]
I am rejecting this response because:
I would like to start by saying thank you for your quick response to this issue. I am only rejecting this response as it brings no solution to my issue. I would much prefer to accept this issue as closed once a complete and working solution has been presented.I have been hearing they are working on the issue for the previous month (February). However, my most recent visit was not prompted by anyone at Phillipsburg Easton Hyundai as per your response. I stopped in because my visit prior ended with the problem still not being fixed and no next step was presented to me outside of "we'll continue to work with Hyundai". I felt this was the answer I had already heard and receiving the notice to pay the disposition fee compelled me to try going and discussing my frustration. I came to talk to Ken hoping to reach out to someone further up but instead I was sat on the sales floor where they took my key and disappeared for a moment. I was not presented with any information outside of the fact that they took some error messages and would contact Hyundai again. I was left wondering why these "error messages" weren't recorded before and felt like things were mishandled yet again. I didn't think I was reaching the people that would actually be able to help.When I asked if they had any idea on when I can expect a solution I was given a generic "in a few days". I still have not been given any road map on things that will be done for me or how likely they are to fix the problem.This is probably the heart of my frustration here. I'm not being given any indication of what the way forward is. Repeatedly trying new SD cards in the nav system was clearly not working but it seemed like the only route anyone was taking. I do not feel like I'm being heard clearly and I was not getting through to who I thought were the correct people. As of this writing, I still have not heard from anyone at the dealership regarding how this issue is going to be resolved.
Regards,
[redacted]

We were able to get the $310 wear and tear charge waived and we have resolved the matter pertaining to [redacted] navigation system.  To our knowledge, we have resolved [redacted] concerns.

Not only do I want to say a big thank you to Bill H** Hyundai for selling me my beautiful car but also a big thank you to Tom M[redacted] in the service department for being so absolutely wonderful with me and helping to fix my tire this morning. Had a nail in it. The staff over at Phillipsburg-Easton Hyundai are more than good, they're amazing. Always going above and beyond to make sure their customers are fully satisfied. Thank you everyone.

Hello and thank you for sending us this complaint.  [redacted] is referring to our Dealer Prep fee that we charge to all customers.  We disclose that our prices are plus tax, tags, dealer doc fees and dealer prep fees, etc.  When we attempted to explain this to [redacted] she...

abruptly left the dealership.Thank you for the opportunity to further explain and reiterate our pricing policies.
 
Sincerely
 
[redacted]