Phillips Safety Products, Inc.

I do apologize that the glasses have taken longer than usual. They lenses did fail in our quality control department a few times and we remade the order A tint was ordered on his lenses and that is done at our off site lab. We have received the glasses back and they are shipping
out today, Next Day Air at no additional cost to the customer and the UPS tracking is ***. Customer will receive them from UPS on Monday.Thank you*** *** Phillips Safety Products *** ***

Hi there,As per *** website, it looks like customer initiated the refund through ***. It is showing that the amount has been refunded back to the customer. Payment received from *** *** *** ***November 20, at 10:12:AM PSTTransaction ID:
***Payment Status: REFUNDEDPayment Type: Checkout

We do not show any records other than the original order made by the customer back in March of 2013. We switched our file storage later that year and some information was lost in the process. We are currently working on finding the details on this order.

Complaint: [redacted]
I am rejecting this response because: The glasses they sent me are either not the correct prescription or are inferior(flawed) lenses. The pair they sent me are unacceptable. 
Regards,
[redacted]

Our records indicate that this customer received a full refund on their order.

Customer is upset with product and we are willing to remake customer's glasses to their specifications at no charge. We are now taking responsibility for past complaints and the time frame should not matter, as we are showing due diligence in resolving previously unresolved issues.

According to our records the customer has received a full refund.

Review: I ordered glasses that 12/29/14. I finally received the glasses on the 1/21/2015. When I got them they were not cut right. The glass was 2 ply meaning that it was material glued on to a clear lens and material was not cut theDesired Settlement: Full reimbursement.

Review: They say the product will be shipped in 7-10 business days. It is currently 23 business days and I still have not received delivery information. The only interaction I have had is when I call them for info. But I have only been given partial info and what they tell me never pans out.Desired Settlement: I just want the glasses I ordered.

Business

Response:

I do apologize that the glasses have taken longer than usual. They lenses did fail in our quality control department a few times and we remade the order . A tint was ordered on his lenses and that is done at our off site lab. We have received the glasses back and they are shipping out today, Next Day Air at no additional cost to the customer and the UPS tracking is [redacted]. Customer will receive them from UPS on Monday.Thank you[redacted] Phillips Safety Products [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The glasses they sent me are either not the correct prescription or are inferior(flawed) lenses. The pair they sent me are unacceptable.

Regards,

Review: I purchased a pair of prescription safety glasses for shooting from this company and received them on March 19, 2013. The sales invoice was [redacted]. While I have a modest prescription and typically shoot accurately without visual aid, the lenses on this glasses were incredibly thick. So thick that the frames were modified to accommodate the lenses. As well, the edges of the lenses that did not fit in the frame were chalky white, which ruined the entire esthetic of the expensive frames I purchased. I immediately tried them on and the prescription was completely incorrect. I contacted the company the next day and spoke with a [redacted]. He explained that due to the nature of the frames, my prescription and size of the lens service, they were unable to do any better with them. He asked me to send them back and either they would refund the money or recommend another frame that would work better. I was sent an RMA number and a return shipping label that day. I confirmed that [redacted] received my glasses and called the company who also confirmed receipt. Since that time I call every so often just to be told that someone else would call me back to make arrangements. I have sent multiple letters with no response. Given circumstances, I plan to take legal action but wanted to give this process a chance first. While I had been willing to give them a second chance to send another pair of glasses, they have clearly decided to keep my money and the product. Therefore, I just want a refund back on my card. The total amount was $141.23 and given the other similar Revdex.com complaints, initiating a law suit is appropriate.Desired Settlement: I simply want a refund at this point! I can't believe that I have had to spend so much time on a simple $141.23 purchase.

Review: I ordered a pair of glasses on January 9, 2014. Full payment was made through[redacted]. Two weeks later I received an email stating that they needed to know the segment height for the lenses. This was not asked for on the order form. In the email, I was given the option of standard height, which I requested them to use. Two weeks after that, a full month after I ordered the glasses, I received another email stating that the frames purchased were discontinued. Representative wanted me to choose another color of that same frame or another style of frame. In a reply email, I asked why it had taken a month to notify me of the discontinued status. Reply from company said they had tried to contact me several times, which was not true. No emails, letters or phone calls. They additionally stated that they could not ship to a P.O. Box. There was nothing on the website indicating this..

I requested that the order be cancelled, and a full refund of $82.10 be credited to my [redacted] account. Several emails and phone calls went to them. I was told in an email that refund was requested by a supervisor on February 15....and weeks went by...several subsequent emails , phone calls......I was then offered apologies for any inconvenience and that it would be looked into. Next, I was told on the phone that the refund would be processed that day or next.. I have emailed or spoken with three different representatives from February 10th through the current date, March 24th....and still no refund has been credited. I have kept all the emails back and forth and I have names of all the people I have had contact with.

Unfortunately, by the time I got notice of the discontinuation, and then gave them what I felt was a reasonable time to refund, it was too late ( more than 45 days ) to open a PayPal dispute. Finally, I emailed twice that I would be seeking consumer assistance in this matter. I have had no response since.Desired Settlement: I feel that this company, having given me a runaround for two months, needs to refund my payment. I believe I was under no obligation to change my order of frame. They should not have been offering discontinued frames for purchase on their website; it should not have taken a month for them to notify me about the discontinued product; incorrect statements concerning the status of my refund have been given to me both written and verbally; further contacts have met with no response.

Review: On Order [redacted] - it has been 10 business days since I ordered them and this Company states that all orders are shipped within 7-10 days business days. I have called up, CHATTED and emailed them and they keep telling me that the lenses are getting the IR coating done right now (it's AR Coating) - and then I asked for a discount for Late Order and they declined saying I already used a coupon code that they emailed to me as a promotion.Desired Settlement: What they think is fair - but a discount would be nice.

Review: I ordered glasses online with this company on 1/6/2014 recieved an email on 1/13 with an invoice and a date that said they were going to ship. I never recieved my glasses yet they have taken the fee out of my bank account. I have called and no one knows what to tell me. I finally got ahold of one person to chat online and she said she saw my order but it had not been filled yet. So then I have sent 3 emails and people have emailed me back saying they are going to call me which they never do. So basically this company has stolen money from me because I am never going to recieve a product. I also need these glasses for work and was promised a 10 day deliviry and they have yet to give them to me. I would never purchase from these people and I have already told others who were going to order that they will just steal your money.Desired Settlement: Since I have already paid for them I would like my product and a discount for this waste of my time.

Review: I ordered a pair of prescription glasses on March 13, 2014. The order was not shipped until 8 weeks later. When the order arrived, the glass part on the frame was not correct as it was ordered on the website, and the side shields did not fit the frames., I sent the products back and was awaiting for a resoulition. [redacted] of customer relations, told me that I would have to pay extra to get the lenses redone to specification as they were originally ordered and declined their fault in craftmanship. I ordered that I want a full refund and not deal with them again. they ignored me.Desired Settlement: I would like a full refund, I have already contacted my Credit Card company and there is a case pending with regards of this but I would still like this to be on file, as it's no way to run a bussiness when you're not shipping products that customer ordered. And later ignoring them without issuing a full refund after products were returned to where they were originally shipped from.

Review: I purchased a pair of Wiley X RX Safety Glasses with a Bi-focal. Once I recieved the rx safety glasses, the bi-focal was too high, so could not see out of the glasses correctly. I called them up and sent back the glasses. They stated the prescription was correct and offered to lower the bi-focal at a cost to me.. Since I ordered over the phone, I had no way of knowing the bi-focal waas going to be that high. They offered me a discount for a new lense, but, I said they should fix them for free.Desired Settlement: I would like the correct lenses with lower bi-focal without cost to me.

Review: I ordered a pair of prescription safety glasses through RX safety.com. The pair they sent me does not work. I sent them the correct information, they detailed it back to me in an email correctly, but when I tried to use the glasses, my vision was blurred and I got headaches. I have never really had any issues with other online companies like this, and I deal a lot with them. I use Ebay and a host of other sites on a regular basis and never have I run into such poor customer support. I've paid them their money and I have no safety glasses to show for it. I sent the defective pair back, gave them the new Rx number of the pair that I am settling for and it's been email tag and excuses ever since. They want me to pay more money and I refuse to do it. I have been a month without the pair of safety glasses I thought I was going to have.Desired Settlement: As aforementioned, I sent them an email with the new RX number of the pair I would like back. All I get is the run around. The woman's name that I have been trying to deal with is [redacted]. I have included her email in the earlier section of this form. Thank you.

Review: I ordered a pair of safety glasses on January 4th, 2014. The order began processing January 6th, 2014. The web site promises shipping within 10 business days, providing all items are in stock and no unforeseen circumstances occur. I made contact with the company January 20th, 2014 to track down my order. The lady on the phone told me it had been 10 business days and that should would find out why the order wasn't done, then she would call me. It is now January 25th, 2014. Rx-Safety has made no effort to contact me, and my order is still "processing."Desired Settlement: I want a full refund to the purchase credit card.