Philip H Sheridan-Ameriprise

Mr [redacted] has not been charged anything since October 24, We saw that he was unhappy and therefore did not cash his check for the service performedWe did treat (successfully) trees on his property (at no charge) and those trees are not currently experiencing an issue with whitefly The affected areas are currently in shrubs, planter beds, and a lemon tree (which we will not treat, as lemons are consumed by humans).Mr [redacted] discussed the benefits of an ongoing service with QA supervisor ***, and (after consulting with another pest control company) has decided that there is value in an ongoing service and has elected to start service with ClarkHis initial service is to be performed Monday July 27th by [redacted] and the Ag tech that services Pacifica

Dear Ms***, After the review of your concerns, we have agreed to issue you a refund in the amount of $5, Our [redacted] will deliver it to you Clark Pest Control prides itself on exceeding client’s expectations, and we apologize for any inconvenience this has caused Feel free to contact us with any additional questions or concernsSincerely, Clark Pest Control

On October 8, 2016, Mr [redacted] agreed to services by signing our Year-Round Pest-Away service agreementThis document reflected an initial service in October and subsequent services every two months in December, February, April, June and AugustBased on the service agreement, we performed services on December and February Since we did not receive payment for either of those services, we did not perform any additional services.It is always our goal to satisfy our customersIn an effort to do so, we have credited Mr [redacted] account for the services performed in December and February and all incurred finance charges.Thank you

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me This matter was resolved with the company directly It would be nice if your e-mail had a reply button [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I appreciate that Clark Pest Control has accepted full responsibility on the matter and has credited our account to a $balanceAlso that they have rescinded the COLLECTION of the account from their Collection CompanyThank you for your help in this matterSincerely, [redacted]

The [redacted] ’s contacted Clark Pest Control requesting a Section I/II termite inspection for a property that they were purchasing. Upon inspecting the property, it was noted that there was cellulose debris in a rat trap in the sub area of the property.Typically, cellulose debris would be construction... or remodeling remnants that had fallen to the ground and were left. Even though the rat trap does have a wood base, it could have been considered a temporary remediation tool. Since there was no other evidence of termites, we feel that it would have been appropriate to simply recommend removal of the trap. We have contacted Mr. [redacted] , shared our opinion and offered to refund the $150.00 fee for the inspection. The [redacted] s have accepted our explanation and our refund offer.Clark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring manner and assure you that the reports written did not have fraudulent information. We are confident that this was an extremely unique situation and we believe that our original recommendation was made in good faith with the intent of protecting the potential buyer’s interest.

I am rejecting this response because: The company asked me to trim my trees, which I did within days of the request The company also mentioned the bird feeder Since then I have been putting the bird feeder away at night, and the seed is stored in metal containers, which the rodents cannot access I have done everything Clark Pest Control asked me to do, including installing a new garage door so that rodents cannot enter the garage by crawling under it.As for Clark's comment that, "Our technicians and supervisors have made several attempts to contact Ms [redacted] and have left her multiple messages" -- this is untrue Since I filed the Revdex.com complaint, one message was left yesterday (Nov1) but I spent most of the day in the dentist's office and was unable to return the call from "***." I called back today, Novand left a message returning his call but have not heard from himThere have absolutely been no "multiple messages." None, zero, only one yesterday ***, the person who takes care of my home for Clark did call last week and I answered his call and he came to my home that day to reset traps Before that, I had not heard from any Clark rep for some two months Until I heard from "***" yesterday, I thought that Clark had decided to just ignore the Revdex.com complaint Why would I ignore calls from the company when I want the issue resolved? It makes no sense

There is no further action required the issue has been resolved regarding Clark Pest Control in Reno NVService address was Desert Dude Ctthank you

Mr*** was not the responsible party for this serviceAfter reviewing the circumstances regarding the inspection ordered for the sale of Mr***’s home we discovered that we invoiced the wrong partyWe have submitted the correction to the credit reporting agency to have this removed
from Mr***’s credit reportWe have examined our processes in light of this error to ensure we have adequate controls in place to ensure it does not happen again in the future We pride ourselves on exceeding client expectations and are sorry for the inconvenience this caused Mr***We appreciate the chance to resolve this error Thank you. *** ***Clark Pest Control*** ext ***

Dear Mr.***, After review of your concerns, we see that we were not previously made aware of the damage to the gutters on this job. Clark Pest Control's policy is to either fix or make reparations for any damage we have caused. Normally, the first step in a claim of this
sort would be for us to assess the alleged damage to the property. Provided said damage was in fact caused by our work, we would then offer appropriate solutions. We have not yet been allowed that opportunity. Based on the very specific amount of $mentioned in your complaint, it would appear that repairs may have already been performed by another party. If this is the case, Clark Pest Control is willing to make appropriate reparations as a gesture of good will, despite having no prior knowledge or opportunity to investigate the alleged damages. For this course of action, we would simply require an itemized receipt for work performed. Because payment has not yet been made for the work performed, a refund will not be possible, however, the current account balance of $1,could be adjusted accordinglyPlease email the receipt to *** or, if repairs have not been performed, please let us know when we can inspect the damage. In either case, we look forward to resolving the issue for you as soon as possible

Clark Pest Control began servicing Ms***’s rental property in August of for a rodent issueA technician came to the customer’s property multiple times in August of to begin serviceA technician also serviced the property for their regular scheduled services in September and
November of as well as January and March of A technician performed several courtesy visits in February as requested by the customerIn November, a service report was emailed to Ms*** per her request, showing all services that had been done to dateIn March, Ms*** contacted the office and disputed that services were doneWe offered to send a technician out to her home again as a courtesyShe refused and requested to speak to a supervisorA Service Manager attempted to contact Ms*** multiple times in MarchThe customer attempted to contact the Service Manager on the weekend when he was not available and contact was never made between the twoClark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring mannerWe are willing write off the balance on this account in the amount of $in good faith and stop service to this property so that the customer can receive service from another Pest Control provider

*** *** contacted Clark Pest Control in September regarding a flea issue in the backyard of her homeClark Pest Control performed an inspection and provided Ms*** with a price and service quote of $for the initial service and $for alternate monthly treatments for the
initial period of one yearThis service agreement detailed the treatment of fleas during the initial service and subsequent alternate monthly general pest maintenanceClark Pest Control completed the initial service in September and continued treating the property until April Preventative treatments were applied on the exterior of the home on each of these previously scheduled appointmentsClark Pest Control encourages our customers to contact us if they are experiencing any pest issues in between their regular services so that we can come back to the home and treat the property at no extra cost*** did not contact Clark Pest Control to discuss further pest concernsClark Pest Control attempted to contact *** regarding payment for the initial service as well as for the services that were provided thereafter, but were unable to reach the customer or obtain paymentClark Pest Control deactivated this account due to non-payment

Business's response acceptedThis matter is closed

On August 5, 2016, Clark Pest Control provided services to the *** home for the initial fee of $165.00. At that time, a Service agreement was signed by *** ***, to begin ongoing treatment on a Quarterly basis for $every quarter. The first quarterly service was provided to
the property on November 29, 2016. At this time, Mr*** contacted Clark stating that he was under the impression that they had signed up for one time treatment, and not ongoing service. At this time, the ongoing service was stopped and Mr*** was notified that he would still be responsible for the $balance for the service performed in NovemberMultiple attempts were made to collect the amount due. Mr*** contacted the office again in February and March of regarding the bill he was receiving. It was explained that he would be responsible for the balance due as services had already been performed. Clark Pest Control values its customers, and in order to settle this matter, we are willing to write off the balance of $121.97, which includes the $for the service provided and $of finance charges. *** ***Contact Center DirectorClark Pest Control Office: *** *** *** ***Mobile: *** ***Fax: *** ***
***

We have agreed to refund the full $payment made to us by Ms***. Our goal at Clark is to go above and beyond customers expectations and although we usually achieve this, we have clearly failed to do so in this caseWe have notified the customer by e-mail that we will be
sending a refund immediately

In March, Ms*** contacted Clark to dispute the $bill for February servicesMs*** indicated that a technician had not performed the service that she was being billed forAfter researching the matter, it was found that Ms*** was correct, and that she was billed for services that
had not been performed A supervisor agreed that the she should not have to pay for these services and advised the customer that those charges would be written off and that there would be no charge for her next serviceUnfortunately, this request was never processed by Clark as it should have been, and Ms*** was billed for February and April servicesDue to our error, Ms*** was contacted to collect payment for these invoices Clark Pest Control prides itself in exceeding customer expectations in an ethical, professional, responsive and caring mannerOur Branch Manager spoke with Ms*** today and acknowledged that this was not handled according to our service level standardsWe have credited this account in the amount of $and have stopped service at this propertyWe have also issued a refund in the amount of $for her previous servicesWe apologize for any inconvenience that this may have caused and hope that Ms*** will consider Clark for any future pest control needs

Clark Pest Control was contracted to complete termite work on Mrand Mrs***’s property in May After the work was completed Mrs*** contacted Clark to express concern about some damages done to her property and to inform us that she had filed a complaint with the Revdex.com and would soon be returning to California to assess the damagesWe responded to Mrs***’s request and agreed to make appropriate reparations by deducting the cost of repairs from the total amount owed for the work completed, upon receipt of an estimate for the repairsWe received the estimate for Mr*** and agreed to subtract that amount from the current balance owed and to remove all of the finance charges that had accrued during this timeWe failed to send a corrected invoice and mistakenly referred the account to our outside collection agencyWe have credited the entire balance owed by the ***sTheir account has been removed from collections resulting in a zero balance It is clear that we did not handle this account with the care and attention it deservedIt is our mission to provide our customers with amazing customer serviceIt is clear that we did not meet that expectation in this case and we are sorry for thatWe sincerely appreciate the opportunity to remedy this situation

Mr***, Thank you for bringing this matter to our attentionThe management team from our Livermore office has made attempts to reach you to discuss your concerns about the work that was done at your propertyIn your last e-mail response you said that you would absorb the cost of
cleaning and repair and that the matter has been closed from your side At Clark Pest Control, we pride ourselves on exceeding customer expectations and I am sorry that you were dissatisfied with the service we providedWe still welcome the opportunity to discuss this matter with you if you would like We appreciate the opportunity to do business with you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I appreciate waiving the charge, the services were not rendered per myself & the current tenants thank you again