Philadelphia Bridal Co. Bridal Loft, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Having reviewed PBC’s latest response, dated 12/29/2017, I have noted those areas still in dispute:1)        PBC states that [redacted]’s measures, according to the chart, fell into the size 10, yet PBC ordered a dress size of 12. This is documented by PBC measuring chart and subsequent texts.2)        PBC stated that the employee, “a recent hire had been thoroughly trained by the owner”. However the document, text messages, supplied by PBC indicated that the employee was uncertain and asked for guidance from the owner after we left the store. This would support our claim that the signatures on the order had not been filled out properly in front of us. When asked at the time of our initial visit we asked that employee what size would she order, and was told a size 6. 3)        As we have stated before in our original filing we did purchase another dress from [redacted] in [redacted] who performed the same measuring standards of [redacted] Co. and that shop ordered a size 6. 4)        I have requested that PBC supply us with their lawyers name and contact, as quoted in her response, information for our lawyer to speak to seek a resolution in this matter, PBC has failed to do so.5)        PBC states that their seamstress “told her that she DEFINITELY COULD alter her gown with NO PROBLEM!”. This is a much different story that was told to us by PBC seamstress as we have stated in our original claim. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I represent [redacted] and her parents [redacted] and [redacted] in this matter involving Philadelphia Bridal Co and we respectfully request that you reopen Revdex.com matter number [redacted]. Philadelphia Bridal Co.  (the ‘Store”) holds itself out as an expert in bridal gowns.  And [redacted] went to the Store to buy her wedding dress. The Store showed dresses to the bride.  After she chose a dress, the Store measured the bride and used those measurements to determine which dress size was correct. The Store then presented the excited bride with forms which she signed because of course she trusted the Store’s expertise to order the right wedding dress.  In this case, much of the forms were blank at the time the Store presented them to her to sign and the information was filled in later by the Store.  [redacted]’s parents paid for the dress, happy to buy this wedding dress for their daughter.   And [redacted] and her parents did not question any of the Store’s practices until the dress that arrived for her at the Store in a size 12  was too large to be altered to fit her.  To be clear, [redacted] did not lose weight between the original fitting and when the dress arrived.  It simply did not fit.  And she was told by the Store that she must keep this dress.  Because [redacted] did actually love this dress, she went to a different bridal shop and after measuring [redacted],  the exact dress was ordered in a size 6 for [redacted] by the second store.  The size 6  dress fits.  Clearly Philadelphia Bridal Co. made a mistake in ordering the Size 12.  The Store’s own seamstress indicated that the size 12 was the incorrect size and could not be altered to fit.  The Store still has the dress in its possession.  Now any reputable store would admit its mistake and refund the bride’s money and that is what the [redacted] family assumed the Store would do.  After all, this is in fact pretty simple.  Philadelphia Bridal Co. got it wrong and the second store got it right.  Taken in the best light, this was a simple mistake made by Philadelphia Bridal Co. which, while stressful for the bride and her parents, could be easily corrected with a refund.   However, the Store has refused to remedy the situation and has quite obviously tried to cover up its own mistake.  It has used the Store’s own self-serving forms that the bride signed as an excuse for ordering the wrong dress. The Store has said the bride knew a size 12 was ordered and  she clearly did not as the forms were mostly blank when she signed them.  But even if [redacted]  had known the size ordered, she did not know the significance of that size until the dress  was in front of the her.  [redacted] is not an expert in wedding dress sizes.  She had never shopped for a wedding dress before.   [redacted] did not provide her measurements, or compare her measurements to a size chart for the dress.  The Store did that.  And now the Store is trying to use its own self-serving forms and policies to confuse one very simple fact.   The bride relied on Philadelphia Bridal Co., as the expert in bridal gowns. to order the correct dress.     And the Store ordered a dress that did not fit the bride and does not want to provide a refund.  Actions such as this are clearly why “engaging in fraudulent or deceptive conduct which creates a likelihood of confusion or of misunderstanding” is declared unlawful under laws such as the Pennsylvania Unfair Trade Practices And Consumer Protection Law.  The Store is clearly standing behind convenient “policies” in an attempt to deceive the consumer and avoid remedying its own mistake.   [redacted] seeks a full refund for the dress which the Store still has, untouched and unaltered, in its possession.  It cannot be altered to fit this bride by the admission of the store’s own seamstress. Under the above referenced Consumer Protection Law, the bride may be entitled to three times her damages.  [redacted] is not looking to turn this into a legal battle and she should not have to pursue this matter through litigation when she simply is asking for a refund.  If the Store insists on forcing litigation, the bride and her parents will seek any and all damages available under the aforementioned Law and any other damages to which she is entitled at law or in equity.  But we ask that you help us remedy the situation with the Store without the need for litigation.     I can be reached at [redacted] if you wish to discuss this matter further.  Thank-you for your attention to this matter. Sincerely, [redacted]Attorney for the [redacted]s

The facts of the matter are that Philadelphia Bridal Company follows strict measuring guidelinesas are industry standards, the following are pictures that show how we measure as provided byBridal Designer company.PBC has carried over ten bridal designers, over the course of time, each designer...

explicitly statesthat to determine sizing you must measure BUST, WASIT AND HIP and order the gown thatmeets up with the LARGEST measurement on the body correlating to the speci?c designer sizechart.Furthennore, [redacted] speci?cally states,"Dear retailer,When placing a special order always measure the customer's bust, waist, and hips. Please place the order basedonmeasurements provided in each size chart. Please do not size a customer from your stock sample. Gowns have atendencyto stretch with con inued use.The go on to instruct their retailers the following when ordering:[redacted] will not accept responsibility for specie orders sized from stock samples. All special orders must bebased on customers actual measurements.For the past four years Philadelphia Bridal Company has measured each and every Bride andBridesmaid in this fashion, with success.This client was handled with professionalism and up to bridal industry retail standards. Ms.  [redacted] was assisted by Philadelphia Bridal Company employee who although was a recent hire. had been thoroughly trained by the owner herself. This hire has a strong background in working withclothing and dressing individuals as being a Fashion Stylist. This hire also has sold a number ofgowns [o1‘PBC and have all come in correct sizing, some even sirnilarly large when the industrymeasuring style calls for it. Her measuring style is correct and her hiring time frame in accordanceto Ms. [redacted]s appointment date has no correlation in any way.Ms. [redacted] feels the need to attach mine and my Boutiques Fashion knowledge which is uncalledfor. As owner and operator ofPBC, my background is in Fashion with a Bachelors of Science inFashion Design from Philadelphia University. My career background is in Fashion as well forsome of my history I was a [redacted], a Design Apprentice for[redacted], a Design Assistant for [redacted] as well as many other designpostions. I have more than adequate knowledge of measuring and sizing and trained the BridalConsultant who measured Ms. [redacted] that day. I also personally sounded off on said measuring ofMs. [redacted] when the consultant wanted to double check due to the closeness of the two sizes in theWAIST measurement:

Apparently there was a formatting issue with my last response so l have included it in the body ofthis email as l am away on vacation with limited access to my resources:-The facts of the matter are that Philadelphia Bridal Company follows strict measuring guidelinesas are industry standards, the following are pictures that show how we measure as provided byBridal Designer company.-PBC has carried over ten bridal designers, over the course of time, each designer explicitly statesthat to determine sizing you must measure BUST, WASIT AND HIP and order the gown that meetsup with the LARGEST measurement on the body correlating to the specific designer size chad.-Furthermore, [redacted] speci?cally states,“Dear retailer,When placing a special order always measure the cusiomer’s bust, waist, and hips. Pleaseplace the order based onmeasurements provided in each size chart. Please do not size a customer from your stocksample. Gowns have a tendency to stretch with continued use."-They go on to instruct their retailers the following when ordering:"[redacted] will not accept responsibility for special orders sized from stock samples. Allspecial orders must be based on customers actual measurements.“-For the past four years Philadelphia Bridal Company has measured each and every Bride andBridesmaid in this fashion, with success.-This client was handled with professionalism and up to bridal industry retail standards. Ms. [redacted]was assisted by Phiiadelphia Bridal Company employee who although was a recent hire, had beenthoroughly trained by the owner herself. This hire has a strong background in working with clothingand dressing individuals as being a Fashion Stylist. This hire also has sold a number of gowns forPBC and have ali come in correct sizing, some even similarly large when the industry measuringstyle calls for it. Her measuring style is correct and her hiring timeframe in accordance to Ms.[redacted]s appointment date has no correlation in any way. in fact in Ms. [redacted]‘s words this hire was:"She was super nice and helpful (as l‘m sure everyone there is)!"-Ms. [redacted] feels the need to attack mine and my Boutiques Fashion knowledge which is uncalledfor. As owner and operator of PBC, my background is in Fashion with a Bachelors of Science inFashion Design from Philadelphia University. My career background is in Fashion as well for someof my career history l was a Costume Designer for [redacted], a Design Apprentice for[redacted], a Design Assistant for [redacted] as well as many other design postions.l have more than adequate knowledge of measuring and sizing and trained the Bridal Consultantwho measured Ms. [redacted] that day. l also personally sounded off on said measuring of Ms. [redacted]As we know, the credit card company was shown all the same information, and sided withPhiladelphia Bridal Company.-Small business owners are people too, l did my job as set by my industry standards. l amoffended by all the lying and blame placing that has transpired. l communicated with my lawyerafter threatening me with coming after me for three times the cost of the gown which is not just inthis case. As stated by my lawyer:“it doesn't sound like you did anything wrong. You gave her what she wanted andasked for. The threat of suit (for three times) is a consumer protection act that is designed toheip people who are the victim of small frauds. Clearly this is not that."-Both myself and my team correctly held up the bridal industry standard of measuring and orderingin this situation. l have been accused of passing o?a sample gown as her dress, when the tagclearly has her unique purchase order of wedding date and initials as well as documentation oforder, shipping, and delivery in an expedited time frame to my store. l apologize it you do not agreewith bridal industry standard procedures, but l have successfully followed since l have been inbusiness. l have a contract set in place that was signed. I am not responsible for any changes incustomers physique after order placement. Comparing an order placed in Aprii.-Contracts are put in place to protect both the customer and the business so these kind or’situations arise. She had adequate time to read BOTH CONTRACTS that were signed and dated.-Contracts that were signed were the confirmation of size and dress.-Second Contract for pick up and removal from boutique agreeing to garment was signed wassigned after trying on her actual gown and paying the balance. At which point it/is. [redacted] removedgown from boutique location claiming ownership.Best Wishes.AshleyAshley [redacted]OwnerPhiladelphia Bridal Company