Phil Burtelle Painting

THERE WAS TWO AGREEMENTS ON SCOPE OF JOBWE AGREED TO POWER WASH HOME , SCRAPE ALL LOOSE PAINT FROM HOME.PRIME ALL BARE WOOD WITH OIL PRIMER.CAULK WERE NEEDEDWE PRIMED ALL SIDES OF HOME AND FRONT PORSH CEILING AND TRIM WHICH IS PART OF HOMEDUE TO THE WEATHER WE TOLD MSDICKERSON THAT
WHEN WE COME BACK WE WOULD FINISH 1WINDOW, AND TRIM ON BACK PORCH .WHICH SHE SAID IT WAS FINE WHEN WE RETURN FOR PAINTING, WHICH WE STILL NEED TO AGREE ONNO PAINTING WAS TALKED ABOUT OR PRICE WAS GIVENJUST HAD TO BUTTON HOME TO PROTECT IT FROM THE WINTER( IT WAS IN BAD SHAPE) WE EVEN CLEANED HER GUTTERS AND DOWN SPOUTSFROM ALL THE TREES THAT WERE GROWN ING IN THEM..THEN SHE ASK US TO DO SOME PAINTING INSIDE HOME ( NOW THIS IS THE SECOND AGREEMENT ON THIS JOBWHICH WE DID, TOLD HER BEFORE STARTING THAT HER TRIM WAS OIL BASE AND THAT IT NEEDED PRIMED FIRST TO LET LATEX PAINT STICK TO IT.( IF WE DIDN'T DO THAT THE LATEX WOULD PEEL OF IN TIME ) THEY BOTH AGREED TO THATWE ASKED FOR A DEPOSIT TO START(WHICH THEY DID ,BALANCE ON COMPLEATIONIT WAS A T/M JOBWHICH WE BOTH PARTYS WAS OK WITH THAT .WE COMPLETED JOB BEFORE CHRISTMAS..( SHE NEEDED IT TO BE FINISHED BEFORE CHRISTMAS, )WHICH WE DIDWE WERE TOLD THAT WE WERE NOT PAINTING HER HOUSE NOW SINCE WE DID ALL THAT WORK ..WE FOUND OUT BY A FRIEND THAT SHE WENT ON LINE (*** *** ) BAD MOUTHING US .SINCE WE HAD NO CONTRACT TO DO THE PAINTING,AFTER WE THOUGHT WE HAD THE JOB FOR SPRING TIMESO THE TWO ITEMS LEFT TO PRIME ( I WINDOW & LATIES TRIM ON BACK PORCH ) I WILL
GIVE HER $ 200,REFUND FOR THOSE TWO ITEMSABOUT GOING OVER BUDGET THEY WERE TOLD THEY DIDN'T HAVE TO PAY ANY EXTRA .JUST WHAT THEY PAID US.WAS FINE WITH MESOMETIME THINGS LIKE THIS HAPPENS.ILL RE-COUP LATER DOWN THE ROADABOUT PORCH COLOR I WAS TOLD BY MR DICKERSON TO PAINT IT LIGHT GREY ,WHICH WE DIDAT NO COST TO THEM( WE NEVER CAME TO CONTRACT ABOUT PAINTING ) PORCH WALLS AND PILLARS WINDOWS AR E PART OF THE HOME

Review: A painting contract was created between my husband, myself and [redacted]. This contract included painting the inside living room, foyer, kitchen ceiling and stair case/stair well and the front porch and back deck, as well as "buttoning up" the exterior of the house. He stated he went "over budget" before the front porch and back deck were complete. He ignored repeated phone calls requesting a time when he could finish the outside work. When my husband finally spoke to him he said we had agreed to do the front porch when he came back to paint the exterior of the house in the Spring. [redacted] was informed that the contract we had included the front porch. He said he would finish it after July 4 as he was out of the country until then. When he failed to call us or complete the work we made several phone calls and texts to him, left messages too all without response from him. I texted him again last week requesting a day when he could finish the porch. When we came home one afternoon from work, the porch was painted. However, the ceiling was not done. We received no phone call letting us know it was done and not to walk on it. We never discussed a color of paint, ect. Very disappointed in how this was handled.Desired Settlement: The job was partially completed. I would like for him to finish the porch and complete the back deck or give us a refund for those jobs not completed.

Business

Response:

THERE WAS TWO AGREEMENTS ON SCOPE OF JOB. WE AGREED TO POWER WASH HOME , SCRAPE ALL LOOSE PAINT FROM HOME.PRIME ALL BARE WOOD WITH OIL PRIMER.CAULK WERE NEEDED. WE PRIMED ALL SIDES OF HOME AND FRONT PORSH CEILING AND TRIM WHICH IS PART OF HOME. DUE TO THE WEATHER WE TOLD MS. DICKERSON THAT WHEN WE COME BACK WE WOULD FINISH 1WINDOW, AND TRIM ON BACK PORCH .WHICH SHE SAID IT WAS FINE WHEN WE RETURN FOR PAINTING, WHICH WE STILL NEED TO AGREE ON. NO PAINTING WAS TALKED ABOUT OR PRICE WAS GIVEN. JUST HAD TO BUTTON HOME TO PROTECT IT FROM THE WINTER. ( IT WAS IN BAD SHAPE) WE EVEN CLEANED HER GUTTERS AND DOWN SPOUTS. FROM ALL THE TREES THAT WERE GROWN ING IN THEM..THEN SHE ASK US TO DO SOME PAINTING INSIDE HOME ( NOW THIS IS THE SECOND AGREEMENT ON THIS JOB. WHICH WE DID, TOLD HER BEFORE STARTING THAT HER TRIM WAS OIL BASE AND THAT IT NEEDED PRIMED FIRST TO LET LATEX PAINT STICK TO IT.( IF WE DIDN'T DO THAT THE LATEX WOULD PEEL OF IN TIME ) THEY BOTH AGREED TO THAT. WE ASKED FOR A DEPOSIT TO START. (WHICH THEY DID ,BALANCE ON COMPLEATION. IT WAS A T/M JOB. WHICH WE BOTH PARTYS WAS OK WITH THAT .WE COMPLETED JOB BEFORE CHRISTMAS..( SHE NEEDED IT TO BE FINISHED BEFORE CHRISTMAS, ). WHICH WE DID. WE WERE TOLD THAT WE WERE NOT PAINTING HER HOUSE NOW SINCE WE DID ALL THAT WORK ..WE FOUND OUT BY A FRIEND THAT SHE WENT ON LINE ([redacted] ) BAD MOUTHING US .SINCE WE HAD NO CONTRACT TO DO THE PAINTING,AFTER WE THOUGHT WE HAD THE JOB FOR SPRING TIME. SO THE TWO ITEMS LEFT TO PRIME ( I WINDOW & LATIES TRIM ON BACK PORCH ) I WILL

GIVE HER $ 200,00 REFUND FOR THOSE TWO ITEMS. ABOUT GOING OVER BUDGET THEY WERE TOLD THEY DIDN'T HAVE TO PAY ANY EXTRA .JUST WHAT THEY PAID US.WAS FINE WITH ME. SOMETIME THINGS LIKE THIS HAPPENS.ILL RE-COUP LATER DOWN THE ROAD. ABOUT PORCH COLOR I WAS TOLD BY MR DICKERSON TO PAINT IT LIGHT GREY ,WHICH WE DID. AT NO COST TO THEM. ( WE NEVER CAME TO CONTRACT ABOUT PAINTING ) PORCH WALLS AND PILLARS WINDOWS AR E PART OF THE HOME