Pharmapacks

Hello, The customer, [redacted] , first contacted us on regarding an issue with the item she received, Blue Magic Organics Super Sure Gro, ozThis order was placed on [redacted] and fulfilled by us at Pharmapacks; [redacted] currently has several marketplace sellers who sell on the [redacted] websiteThese items do not come directly from [redacted] , but other third party sellersNeither [redacted] nor Pharmapacks are the actual makers of this particular product, and it is produced by the company Blue MagicThe items and manufacturer can be found at [redacted] The customer notified us that the product had damaged their hairWe supplied the customer with our return policy, which is visible on [redacted] 's listing for this product at [redacted] The customer spoke with our representative Bonita, who explained the situation regarding the returnWhen asked to speak with a supervisor, the customer was transferred to the correct phone, but no voicemail was left in regards to the orderThe customer then spoke with us through our live chat system, but due to a simple spelling error of the representatives name, there was confusion about who was spoken to on the phoneWe sincerely apologize for this mix up, as it could have been easily resolved had our representative realized what the customer was asking, having already spoken with them earlierAt the customer's request, a full refund was issued for their order of $6.29, through [redacted] The customer should have received a confirmation email regarding the cancellation and refund on The representative in question that spoke with the customer has been reprimanded and is currently on a probationary period to determine whether they will continue to work hereWe again sincerely apologize for this confusionIn regards to the product, we recommend the customer contact the actual manufacturer regarding the allegations of advertising in their product names and ingredientsThe manufacture's contact information can be found at : [redacted] We are currently looking into our distributors of these products to see if further complaints have been made about themChris S [redacted] Customer Care Supervisor, Pharmapacks LLC

3:32:PM PDT, for "It's a Miracle LeaProduct, 10-Ounce Bottle"QTY: The second was on Sep **, at 8:47:AM PDT, for "It's a Miracle LeaProduct, 10-Ounce Bottle" QTY: Both of these packages were shipped out in a timely manner on Sep***, 2014, using the [redacted] [redacted] The tracking IDs for these packages were [redacted] and [redacted] Both were confirmed delivered by the [redacted] at the same date and time:September **, , 12:pmDelivered [redacted] *** Your item was delivered at 12:pm on September **, in [redacted] ***.We were then contacted by the customer, [redacted] , on Oct***, stating they received part of one of their orders, and that the second never arrivedWe explained to them that the postal service confirmed the exact same delivery time and place for each of the two packagesBecause it is not our policy to reship packages that have a confirmed delivered status by either [redacted] or ***, and because we had not received the package back in our warehouse as an unclaimed or lost package, we tried to help the customer resolve this issue through the use of an [redacted] A-to-z guarantee claim.When using an A-to-z guarantee claim, [redacted] steps in to moderate an issue between a buyer and seller, and in the case of a package that is confirmed delivered by the post office [redacted] will refund the customer either by debiting the seller or paying for it through [redacted] 's fundsUnfortunately, it appears [redacted] did not fulfill this claim in the customer's favor, and a refund was note issued.We then received this Revdex.com complaint through mail on Nov***, which was then directed to us in Customer CareWe reached out to the customer by email and phone, eventually reaching a [redacted] , the complaintant's fatherWe explained the issue to him, and asked how best the situation could be resolvedHe explained they would like a reshipment of the missing items, as per the Revdex.com complaintWe agreed to this, and stated the reshipment would be sent out in 1-business days.A new package was shipped on Nov***, with the tracking ID [redacted] , sent by the [redacted] We have confirmed from [redacted] that this package was delivered to the correct location:November **, , 11:amDelivered [redacted] *** Your item was delivered at 11:am on November **, in [redacted] ***.We have since tried calling the customer again at the numbers provided on both [redacted] and on this Revdex.com complaint to confirm they have indeed received the new delivery, but have not heard back from them as of yetWe hope that the package arrived safe and undamaged[redacted] may contact us at any time again if there are any further issues with this order, either by email at [redacted] , or toll-free at ###-###-####We sincerely apologize for any inconvenience this delay has caused, and hope Jannelle will still consider using Pharmapacks in the future.- [redacted] , Pharmapacks, LLC

Like the others, I ordered product. Total was $110. 5 days later I get emails stating I was refunded (no refund yet!) and that order was cancelled. I called in and asked why and they told me it was flagged for fraud due to the high amount or the address not checking out as the same one on my credit card. They stated that they rarely have orders this big (100.00? !) and then said they emailed me asking for me to send them a copy of my drivers license - who the hell does this? No one! Like I am going to give my dl or ss into to a company of which I have never heard! I purchase over 800 online purchases a year, most of which are well over $110, and I have never heard of anything like this. I would never give my dl or ss info out and no one should! Their "fraud squad" told me they personally order online all the time and frequently send in pii (personally identifiable information) in order for their orders to go through. Wow, we are certainly shopping at different places! Anyway, as I await my refund, take this as a warning - do not shop here... ……... Something is amiss... ……... I will be reporting them and requesting an audit into fraud. And everyone - never send your dl or ss information to a company like this. Caveat emptor!

I ordered things of makeup not only did it take weeks to receive a state away but when I finally received it all of it was brokenCustomer service assured me the issue would be corrected and I would receive the makeup unbroken, once again I receive the package and all of it is broken

Pharmapacks is selling sample tubes of fixodent for $3+ a tube! I consider it bait and switch, and am pissed it wont be worth going through the hassle of mailing it backI just wont purchase anything from PHARMAPACKS againHope it was worth the deception PHARMAPACKS

I attempted to try Pharmapacks for the first timeI added items to my cart, added a coupon code from the first page banner on their site and placed my orderThey processed the order, took money from my account and then all of a sudden days later they sent an email saying they canceled my order because they mysteriously couldn’t confirm my shipping and billing address (although they never contacted me to confirm it)
They offered for me to redo my purchase for 20% off but originally I got 40% off and they refused to honor the order at the original price purchased in an effort to get more money out of me
I’m no lawyer but in general, basic contract law requires three things for the contract to be considered complete: (1) offer of sale; (2) acceptance of the offer by the buyer ; and, (3) consideration in the form of payment Considering they sent a receipt and took the money out of my account for the purchase, it’s reasonable to think I would be able to get my items at the original price
I tried going through their customer service and Google trusted store customer service without a desired resolutionThis company is really untrustworthy and sleezyI’ll keep taking my money to Vitacost, lucky vitamin, drugstore.com, and AmazonNever will I purchase from these scam artist again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

The customer, *** ***, placed an order with us on 2/**/2015, through the *** marketplaceTheir order ID was ***, for the product "Oppo Gel Heel Socks [6790] Pair." The
order was processed and shipped in a timely manner on 2/**/2015, with tracking ID ***, and *** confirmed the product delivered on 2/**/Our company sends out an automated email days after the latest confirmed delivery period for all our *** orders, to confirm the customer was satisfied with their delivery, which the customer used to first alert us to their problemThe customer contacted us first on 3/**/stating that after several weeks of using the product, they began to fall apartWe apologized for the inconvenience and explained to the customer our manufacturer defect policy; we are not the makers of any of these products, only a retail seller on the *** marketplace, and all our products come directly from our distributorsWe included this information in our email response to her: "Since we are not the makers or manufacturer of this product, we are only able to offer reshipment or refund for items that have arrived damaged or are beyond their expiration dateSince your product arrived undamaged but may be defective due to a manufacturing error, we encourage you to contact the manufacturer or this product since they will be best able to assist you with their product." These products came new and direct from our distributor, and were in factory sealed conditionBecause of this, we explained that it seems that this may be the natural lifespan of this particular productWe could not offer a refund or reship of this product, as the product was shipped new, and another reshipment would most likely result in the same issue, if this is a factor of the particular productWe advised the customer to file an *** *** claim through ***The A-z claim brings *** in as a mediator when the customer is unhappy with the resolution of a problem, and *** will decide whether the customer will be fully refunded by either the seller, or *** themselves if the seller and buyer were not at faultThe customer submitted this claim on 3/**/2015, and we sent the relevant information to *** on 3/**/*** made a decision that the buyer's claim would be denied on 3/**/No information about why the claim was denied was given to us, the sellerWe were again contacted by the buyer on 3/**, and again explained that we unfortunately could do nothing about this order as it was shipped properly and in brand new condition, and this may simply be a matter of the product's own integrityThe customer then filed this Revdex.com complaint, stating that *** has appealed the decision and most likely will be reimbursing them for their orderThey said *** did not originally approve their A-z claim because the socks were not returned within days and the claim was not issued within days of the original orderThe customer cited further evidence of the product's quality by referencing the buyer feedback for this product, many of which claim the product does not last much beyond monthThese feedback reviews are universal for the product itself, not the individual sellers, and of the current sellers one of them is *** themselvesWe sincerely apologize that the customer had such a difficult time with this product, and hope that *** was able to fully reimburse them for a product they were not happy with! Unfortunately, this does seem to simply be a factor of the product itself, which we do not manufacturer, and advise future buyers to consider customer reviews if they're hesitant about purchasing an itemWe hope to continue doing business with ***, and want to work to make her next experience with us more pleasant! -Pharmapacks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[** never stated that *** said they were going to refund or replace said product.*** actually times denied my *** *** claim stating that I did not return the socks in days, which the socks are nonreturnable*** also sais that I did not send in my claim until after days were over, which is also not true.upon calling ***, the united states customer service rep checked my account on this issuehe stated that the reason I was denied the *** *** claim by the *** compnay was becuase I failed to notify them and respond to any and all emails they sent me regarding this issuewhich is falsewhen the customer service rep started t dig around, he was then able to see that I had responded to emails mailed to me by the *** *** claims dept every single time they emailed me and then a couple of extra emails I mailed on my own.the *** *** specialists were different agents and all three were from another country, india I believe according t the names. so now the issue is why would the *** *** claims department tell me the reasons my claim was denied, which was a ly and then give another totally different reason on my account as to why my *** *** claim was deniedall the reasons the *** *** department stated were all false.so now my questionare you, pharmapacks somehow doing some side business with the *** *** claims department ? I don't understand why the reports have been given as to why my claims has been deniedis your company, pharmapacks, affiliated wioth the *** *** department in the other country? this is not like the *** I know, *** is geared towards satifying the customer and not being nasty when there is a problem with an item*** aslo makes sure that the sellers that are selling on their sellingplatform are legit andhonest, if a seller has many and constant complaints, *** usually always bans that company from selling on their platformso why are you, pharmapacks still selling on *** ad have the *** *** agents making up reasons as to why my claim is denied, timesplus they had to put in a completely different reason on my account saying I never responded to their emailswhy??perhaps you, pharmapacks should specify in your descriptions that these socks are temporary and do not last over weeks if they even make it to the weeks. so your company is selling items that customers pay for then they fall apart and you claim that is not your faultan honest good seller would stand behind their products if there is a problem, especially in that short of time, within days defected. do not point the finger at the manufactureryou are the seller so this makes you the middle man and the one that I bought my defective product fromi believe that your company should be held responsible for any deective products that the customer buys since you are selling it.so when I buy at ***, and the item is defective, I retunr within days and they either refund or replace defective itemthey never tell me to email and call the company in china becuase that isn't their problem since when I bought item it was working.so your company and your way of thinking is totally not professional work ethicsin fats, your company should shut down due to poor fcustomer service and your company not taking full responsibility of your terrible products
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Good Morning, I filed a complaint against Pharmapacks yesterday it could be the number above or ***I also let *** know the situation too since it is one of their distributors/partners. *** gave me a $gift cardI’m happy with that but Pharmapacks wouldn’t do anythingThe company still needs to be checked out, they are terrible with jumping prices up that high. Item was at *** they charged me $same item!! It was just baby body wash!!! Please look into this companyThanks *** ***, you can reach if necessary at ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We at Pharmapacks are currently a marketplace seller on ***We sell several items that *** directly sells as well, along with item that *** does not haveThe customer, *** ***, placed an order with us through *** on 10/**/for
1x Baby Magic Gentle Hair & Body Wash, Soft Powder Scent oz, which was listed at $with no shipping costsThe order was shipped on 10/** in a timely manner with *** tracking ID ***, and was confirmed delivered on 10/**/at the customer's address.We did not hear again from the customer until today, 11/**/She stated that she ordered and that the price should have been under $We confirmed all her information that indicated she only purchased bottle of the item, and that it was fulfilled and shipped by us at PharmapacksWe then confirmed that the price paid was accurate for item, and that any other prices she may have seen on ***.com were being fulfilled by another seller, in this case *** themselvesWe have been able to confirm that *** currently has this listing up for a different price than we do, which can currently be viewed at this URL: ***However, *** has restrictions on their shipping costs and charges may have applied if the customer bought it from *** directlyAs can be seen though, the customer must choose which seller they purchase from, and in this case the item was purchased from us at Pharmapacks for the price that was listed, $The customer should have received an automated email from *** indicating tjhat this item was being sent from a marketplace seller, not ***, and the amount and price would be clearly visible: bottle for $10.85, no shipping chargesUnfortunately at this time, we cannot honor any refund or ship any additional bottles because the customer is comparing the price they paid for an item shipped by us to the price displayed by another seller, ***The customer's invoice clearly indicated how many they ordered and the price that was charged on the date of their order, 10/**/2015, and unless their was an error with *** sending us the wrong information, only bottle was purchasedWe sincerely apologize for this confusion-Pharmapacks Customer Care

The customer, listed on their order as *** ***, placed their order on our website, Pharmapacks.com, on 11/**/The order was for x "Little Colds Honey Pops Each." This order was processed in our warehouse and shipped in a timely manner on 11/**/by ***The tracking ID was
***, and the delivery was confirmed on 12/*/2014.On 12/*/2014, we were contacted via our live chat system by the same customer, *** ***, stating that their package only contained of the items orderedWe asked them to confirm that everything had come in one box, and the customer still stated they only saw of the orderedWe then took the matter to our warehouse ***, who double checked the weight system for creating *** labelsAs can be seen in the delivery information on ***, this package went out with a weight of lbs., or around ozAs can be seen from the item listing on our site, at ***, boxes of this item in addition to the weight of packaging would equal roughly poundsWe confirmed this to be sure that the package w as not sent out with less than the amount requested.If any items were missing, we can only assume something was taken in transit, as our database shows items were scanned and sent with the correct weightWe then explained this to the customer, who stated the box had not been tampered with or opened prior to their receipt of the packageHad the shipping confirmation showed anything else but the correct weight we would've been happy to assist the customer in a reshipment, but our warehouse *** indicated that this package was fulfilled properly.On 12/**/2014, we received a letter from the Revdex.com in regards to this order stating the customer would like immediate delivery of the missing boxesWe spoke with our warehouse *** and immediately organized a reshipment of the missing itemsThis package was processed and shipped as soon as possible on 12/**/via ***, with tracking ID ***. We emailed the customer to alert them to the new package that was inbound, and have received confirmation from *** that this new item was received and signed for on 12/**/by ***, the same person who signed for the original package sent, meaning the new item was received an is in good hands.We still hope to hear from the customer by email/phone/chat to confirm they received their missing items, and if there is anything else we can assist them with.-*** *** *** ***Pharmapacks, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

We sincerely apologize for this inconvenience to the customerIn their previous complaint, they stated "i called *** and complainedthey said they will refund out of their won pockets." We assumed *** would then be refunding the customer as a courtesy for incorrectly denying their original *** *** claimAs this does not seem to be the case according to the customer's follcomplaint, we have issued a full refund for their order for $10.95, with our apologies.As a seller on the *** marketplace, we have no connection to ***'s *** *** claim or their process for fulfilling their claimsWe recommend it for customers in situations where the seller cannot assist the customer further and *** come sin to mediate the issueWe are sorry that the customer was poorly treated, or misinformed about what *** considered the validity of their claim.We are working to let *** know of the complaint regarding this item, as other sellers on their marketplace still sell it, and a decision will be made whether the item needs to be removed in its entirety from all sellers.-Pharmapacks Customer Care

Hello,We at Pharmapacks are currently a marketplace seller on ***, meaning *** allows us to sell items that they do not normally carry through their online shopping site, ***We send them our catalog of available items for sale, and then *** links us to listings
for the items on their site.It appears that due to a technical glitch at some point in late September, an item that we sell, Mirta de Perales Hair Conditioning Balsam, oz, with UPC barcode ***, accidentally got matched to a listing for a product we do not sell, nor have we ever sold, Oster 768**-Salon Pro Clipper With Adjustable BladeIt was placed there for a price that does not relate to either item as well, and was searchble in ***'s "Conditioners" sectionThis was not noticed or brought to our attention until our customer, *** ***, placed two separate orders for this listing, one on 9/**/and one on 9/**/The orders were processed in our warehouse and no error was identified because the customer's invoices indicate they ordered and should receive the product we have, the Mirta de Perales Hair Conditioning Balsam, ozIt did not indicate a Pro Clipper was to be sent(The customer provided photos of the invoices they received showing what our warehouse saw and packed for them in this complaint.)Order #*** was shipped on 9/**/in a timely manner, and order #*** was shipped the next day on 10/*/Both orders were received by the customer by 10/*/2015, which was when we first heard form the customerThey contacted us by email at our customer service address, ***, as well as ***'s help sectionIt was then we first realized this erroneous listing existedThe customer claimed they received the wrong item twice, and we asked him to confirm both order numbers, so we could provide help returning the items with a prepaid return labelOn 10/*/- 10/*/2015, the customer left us several voice mails regarding the issues with the ordersNo call back number was left, and when we attempted to contact him by phone the next day, the customer was unavailable.We have since issued a full refund for both orders, for the amount of $9.18, through ***There is no need to return the incorrect items the customer receivedThe erroneous listing for the unavailable item has been removed; if you are to currently do a search for this product, Oster 768**-Salon Pro Clipper, Pharmapacks does not appear as a seller and other marketplace sellers are listing it for a higher price than the erroneous listing.We again sincerely apologize for this oversightWhen these errors occur, we try to correct them as quickly as possible and assist the customer with refunds, but it's often not until a customer places an order and receives the wrong item that it is brought to our attention an error exists.Chris S*Pharmapacks Customer Care Supervisor

Customer placed their order on 4/**/We shipped their order the next day on 4/**/We have no record of the customer contacting us of this issue
We have investigated the product and confirm that the customer received an updated version of this product, which in fact is ozPlease understand that at times Manufacturers may change the product slightly, whether it's the size, ingredient or the look of the packagingWe sincerely apologize for this inconvenienceIn rare scenarios where this does occur, we ask the customer if they would like us to issue them a prepaid return label for a full refund of their order, or if they would like a proportional refund and keep the productSince the customer has never contacted us, we were unable to help them resolve the issueHowever, since we received the Revdex.com complaint, we have emailed the customer to apologize and ask them if they would like a full refund and prepaid return label or if they would like a proportional refund and keep the itemWe have contacted *** to correct the product's detailsWe hope the customer will give us chance to redeem ourselves in the future

WORST online shopping experience ever! Purchased a lot of Dove beauty bars (soaps) in a retired scent from their *** store, listing stated shipping via ***Package was never delivered, then they sent me a tracking number via *** stating it had been delivered, I was home, nothing was delivered, no knock on the door, nothing*** said to contact seller, I tried countless times via e-mail/*** messenger, still no responseTheir ph# is worthless, just keeps you on hold, up to mins, nobody EVER answers*** finally had to get involved to refund meSuch terrible customer service, just another big box cnly concerned about profits, not their customers, sorry to see such shoddy businesses like this on ***, hope they don't last to do this to other customers!

Our customer, [redacted], placed an order for 1 of JOHNSON'S Baby Creamy Oil, Cocoa...

& Shea Butter 8 oz on 8/*/2016 through [redacted].
The order was fulfilled by us at Pharmapacks, and was shipped in a timely manner on 8/*/2015 with tracking [redacted] Mail Innovations tracking ID [redacted]. Unfortunately, at this time the tracking number is no longer valid, but the customer did confirm delivery.
We did not hear from the customer until 3/**/2016, over 7 months from the original date of shipping and delivery, requesting to return the item. Unfortunately, as per our return policy listed on [redacted], we only accept returns within 30 days from the date of delivery. Here is our return policy, as shown on [redacted]:
Pharmapacks LLC Return Policy
Sorry for your return! All product returns must be in unopened, unused and salable condition upon arrival at our warehouse within 30 days of delivery in order to receive a refund. Any products that have been opened or used will be refunded less a 15% restocking fee. Any package that is refused or undeliverable due to insufficient address is also subject to 15% restocking fee. Please include a copy of your order invoice or order number in your returning package. Please send returns to: Pharmapacks, LLC [redacted] Attn: RETURNS DEPARTMENT If you feel there is an issue with your original shipment, please contact us with any return-related questions at ###-###-####. Thanks!
This information is visible on any of the item we sell by clicking the return policy option next to our name. Here is the link for the specific item purchased by the customer last August: [redacted]
We unfortunately are unable to assist with a return authorization and refund for this item, as it was confirmed delivered well over 30 days ago. Furthermore, the system we use to manage information and payments for [redacted] orders, called Channel Advisor, does not allow us to edit, cancel, or refund order beyond a certain date of their inception, usually 180 days. The customer's order, [redacted], no longer appears in our system at all, meaning we are unable to issue a refund or accept the return at all.
Our return policy is clearly listed on [redacted]'s website. We apologize that we are unable to assist the customer any further, but it is beyond the 30 day return period and our system will not allow us to do anything with this order anymore.
 
-Pharmapacks Customer Care

On April [redacted], 2016, I purchase a Loreal box dye hair from this vendor through [redacted]
The listing of the product says; $12.49 ($3.12/count). On the product description it says a pack of 4.
When the ordered item finally arrived, there's only one box.
So, I made the clarification about the count of the product.
Pharmapacks responded:
The pack of 4 is not true and that I ordered only one pack.
I reply to them the proof of "pack of 4" by enclosing the screenshot of the description ( still have the screenshot).
They responded:
"We see that you purchased 1 of L'Oreal Paris Excellence Creme Triple Protection Color 3 Natural Black/Natural. We have revised this listing and we do not see anywhere listed as a 4 pack. We checked your picture as well and cannot find this information".
So I send another email to them attached the same screenshot, this time I red circled the "pack of 4"
Also, I mentioned if that is not pack of 4 of the product, what was that pack of 4 referring to? In addition, I suggested them that they should honor what was listed, and if they are unable to honor, I would like to return the package with return label provided, since the mistake is on their side plus a full refund (the product is unopened).
Their respond to my email was that they are willing to accept my return, however no return label was provided. Also, they do not answer to my question in regards to "pack of 4".
All the while, my online shopping experience has been flawless till my encounter with this vendor.
It was my first time purchase with Pharmapacks, and indeed the last time.
I will not purchase from them again.