Pg Parks and Planning

To whom it may concern:The Prince George's County Department of Parks and Recreation received a complaint from the Revdex.com on behalf of Ms [redacted] regarding her registration and subsequent withdrawal from our Summer Day CampsMs [redacted] is disputing the $non-refundable, non-transferrable deposits that she paid for each camp, which were not refunded to her per standard policy.On May 29, Ms [redacted] registered for Dance Camps offered by our [redacted] Community Center using the SMARTlink online registration systemThe camp details are as follows:• [redacted] – Dance Camp: Hip-Hop, Mixed Ages 7/6/2015• [redacted] – Dance Camp: Hip-Hop, Mixed Ages 7/20/[redacted] – Dance Camp: Hip-Hop, Mixed Ages 8/3/2015While using the online registration system, Ms [redacted] was presented with an online waiver which explained the withdrawal and refund policy regarding our Summer Day CampsThe full policy is attached, and the relevant section is “Withdrawal and refund requests for fully paid or partially paid day camp registration are subject to a $non-transferable, non-refundable withdrawal fee per child, per session.” Since Ms [redacted] was withdrawing from sessions for her child, the total fees withheld were $150.00.When Ms [redacted] later chose to attend another one of our summer programs, the withdrawal policy and attendant fees were applied in accordance with the standard policyWhile these fees are in place for a number of reasons, our primary goal is to ensure that our policies are applied fairly and consistently for all our customersIn this case, the withdrawal fees were assessed in exactly the manner which was explained in the online waiver that she agreed to upon registrationAs such, we will not be honoring her request for the refund of $charged in withdrawal fees.Benjamin D [redacted] IT Support Specialist IICustomer Service Help Desk Prince George's County Department of Parks & RecreationRefund/Withdrawal and Other PoliciesProgram Details:• [redacted] - Dance Camp: Hip-Hop, Mixed AgesWITHDRAWAL & REFUND POLICY FOR SUMMER CAMPS and EXTENDED CARE: Withdrawal and refund requests for fully paid or partially paid day camp registrations are subject to a $non-transferable, non-refundable withdrawal fee per child, per sessionClient is responsible for full payment for at amounts due or may be subject to late payment fees and/or withdrawalsWithdrawal and refund requests from extended care (with continued enrollment in associated camp) will be assessed a 20% feeThis policy goes into -

To whom it may concern: The Prince George's County Department of Parks and Recreation received a complaint from the Revdex.com on behalf of Ms [redacted] regarding her registration and subsequent withdrawal from our Summer Day CampsMs [redacted] is disputing the $non-refundable, non-transferrable deposits that she paid for each camp, which were not refunded to her per standard policyOn May 29, Ms [redacted] registered for Dance Camps offered by our [redacted] Community Center using the SMARTlink online registration systemThe camp details are as follows: • [redacted] – Dance Camp: Hip-Hop, Mixed Ages 7/6/• [redacted] – Dance Camp: Hip-Hop, Mixed Ages 7/20/ [redacted] – Dance Camp: Hip-Hop, Mixed Ages 8/3/While using the online registration system, Ms [redacted] was presented with an online waiver which explained the withdrawal and refund policy regarding our Summer Day CampsThe full policy is attached, and the relevant section is “Withdrawal and refund requests for fully paid or partially paid day camp registration are subject to a $non-transferable, non-refundable withdrawal fee per child, per session.” Since Ms [redacted] was withdrawing from sessions for her child, the total fees withheld were $When Ms [redacted] later chose to attend another one of our summer programs, the withdrawal policy and attendant fees were applied in accordance with the standard policyWhile these fees are in place for a number of reasons, our primary goal is to ensure that our policies are applied fairly and consistently for all our customersIn this case, the withdrawal fees were assessed in exactly the manner which was explained in the online waiver that she agreed to upon registrationAs such, we will not be honoring her request for the refund of $charged in withdrawal feesBenjamin D [redacted] IT Support Specialist II Customer Service Help Desk Prince George's County Department of Parks & Recreation Refund/Withdrawal and Other Policies Program Details: • [redacted] - Dance Camp: Hip-Hop, Mixed Ages WITHDRAWAL & REFUND POLICY FOR SUMMER CAMPS and EXTENDED CARE: Withdrawal and refund requests for fully paid or partially paid day camp registrations are subject to a $non-transferable, non-refundable withdrawal fee per child, per sessionClient is responsible for full payment for at amounts due or may be subject to late payment fees and/or withdrawalsWithdrawal and refund requests from extended care (with continued enrollment in associated camp) will be assessed a 20% feeThis policy goes into -

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The error
took place by a worker at the facilty not by me so regardless of what the policy is I should have been refunded and will continue to fight for my rights as a customer to this faciltyThe worker signed my daughter up and I told him what camp I was looking to sign her up forIf I had done it then that would be on me but someone from the company did it for me and made the mistake so why should I have to still pay for a camp that my daughter is not attending
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The error took place by a worker at
the facilty not by me so regardless of what the policy is I should have been refunded and will continue to fight for my rights as a customer to this faciltyThe worker signed my daughter up and I told him what camp I was looking to sign her up forIf I had done it then that would be on me but someone from the company did it for me and made the mistake so why should I have to still pay for a camp that my daughter is not attending
Regards,
*** ***

To whom it may concern:The Prince George's County Department of Parks and Recreation received a complaint from the Revdex.com on behalf of Ms. [redacted] regarding her registration and subsequent withdrawal from our Summer Day Camps. Ms. [redacted] is disputing the $50.00 non-refundable, non-transferrable deposits that she paid for each camp, which were not refunded to her per standard policy.On May 29, 2015 Ms. [redacted] registered for 3 Dance Camps offered by our [redacted] Community Center using the SMARTlink online registration system. The camp details are as follows:• [redacted] – Dance Camp: Hip-Hop, Mixed Ages 7/6/2015• [redacted] – Dance Camp: Hip-Hop, Mixed Ages 7/20/2015[redacted] – Dance Camp: Hip-Hop, Mixed Ages 8/3/2015While using the online registration system, Ms. [redacted] was presented with an online waiver which explained the withdrawal and refund policy regarding our Summer Day Camps. The full policy is attached, and the relevant section is “Withdrawal and refund requests for fully paid or partially paid day camp registration are subject to a $50 non-transferable, non-refundable withdrawal fee per child, per session.” Since Ms. [redacted] was withdrawing from 3 sessions for her child, the total fees withheld were $150.00.When Ms. [redacted] later chose to attend another one of our summer programs, the withdrawal policy and attendant fees were applied in accordance with the standard policy. While these fees are in place for a number of reasons, our primary goal is to ensure that our policies are applied fairly and consistently for all our customers. In this case, the withdrawal fees were assessed in exactly the manner which was explained in the online waiver that she agreed to upon registration. As such, we will not be honoring her request for the refund of $150.00 charged in withdrawal fees.Benjamin D[redacted]IT Support Specialist IICustomer Service Help Desk Prince George's County Department of Parks & RecreationRefund/Withdrawal and Other PoliciesProgram Details:• [redacted] - Dance Camp: Hip-Hop, Mixed AgesWITHDRAWAL & REFUND POLICY FOR SUMMER CAMPS and EXTENDED CARE: Withdrawal and refund requests for fully paid or partially paid day camp registrations are subject to a $50 non-transferable, non-refundable withdrawal fee per child, per session. Client is responsible for full payment for at amounts due or may be subject to late payment fees and/or withdrawals. Withdrawal and refund requests from extended care (with continued enrollment in associated camp) will be assessed a 20% fee. This policy goes into -

To whom it may concern:
The Prince George's County Department of Parks and Recreation received a complaint from the Revdex.com on behalf of Ms. [redacted] regarding her registration and subsequent withdrawal from our Summer Day Camps. Ms. [redacted] is disputing the $50.00 non-refundable, non-transferrable deposits that she paid for each camp, which were not refunded to her per standard policy.
On May 29, 2015 Ms. [redacted] registered for 3 Dance Camps offered by our [redacted] Community Center using the SMARTlink online registration system. The camp details are as follows:
• [redacted] – Dance Camp: Hip-Hop, Mixed Ages 7/6/2015
• [redacted] – Dance Camp: Hip-Hop, Mixed Ages 7/20/2015
[redacted] – Dance Camp: Hip-Hop, Mixed Ages 8/3/2015
While using the online registration system, Ms. [redacted] was presented with an online waiver which explained the withdrawal and refund policy regarding our Summer Day Camps. The full policy is attached, and the relevant section is “Withdrawal and refund requests for fully paid or partially paid day camp registration are subject to a $50 non-transferable, non-refundable withdrawal fee per child, per session.” Since Ms. [redacted] was withdrawing from 3 sessions for her child, the total fees withheld were $150.00.
When Ms. [redacted] later chose to attend another one of our summer programs, the withdrawal policy and attendant fees were applied in accordance with the standard policy. While these fees are in place for a number of reasons, our primary goal is to ensure that our policies are applied fairly and consistently for all our customers. In this case, the withdrawal fees were assessed in exactly the manner which was explained in the online waiver that she agreed to upon registration. As such, we will not be honoring her request for the refund of $150.00 charged in withdrawal fees.
Benjamin D[redacted]
IT Support Specialist II
Customer Service Help Desk
Prince George's County Department of Parks & Recreation
Refund/Withdrawal and Other Policies
Program Details:
• [redacted] - Dance Camp: Hip-Hop, Mixed Ages
WITHDRAWAL & REFUND POLICY FOR SUMMER CAMPS and EXTENDED CARE: Withdrawal and refund requests for fully paid or partially paid day camp registrations are subject to a $50 non-transferable, non-refundable withdrawal fee per child, per session. Client is responsible for full payment for at amounts due or may be subject to late payment fees and/or withdrawals. Withdrawal and refund requests from extended care (with continued enrollment in associated camp) will be assessed a 20% fee. This policy goes into -