Peterson Tuckpointing & Masonry, Inc. - Gary

This customer brought the vehicle that she purchased from another facility to our shop for an oil change approx. 2 months after she purchased it. It is a 2005 [redacted] STS with 105,750 miles on it. Changing the oil will not cause valve cover gaskets to leak, nor will it cause camshaft actuator...

magnets to leak, nor will it cause a leak between the oil filter adapter housing and the engine. We diagnosed the vehicle free of charge and additionally diagnosed her check engine light for free (which was on at the time the vehicle was first brought to us for the oil change) which was related to lean condition in both banks and intake air flow system performance and a multiple misfire code. As a courtesy, we have already offered the customer a reduced price to address the leaking concerns.

Regarding [redacted] ID [redacted], Mrs. [redacted] did bring in her vehicle for service. The battery on the vehicle was not holding a charge at which point we put in a new temporary battery so that we could program the key and diagnose the vehicle after diagnosing the vehicle we removed the new temporary...

battery and notified the customer. I have attached a copy of the repair order.Please let me know if you have any questions.

Hello, and thank you for your call. I have spoken to customer and was involved with the repairs of vehicle. The repairs performed were under factory warranty and other issues were corrected. I also called customer after she picked up vehicle to make sure everything was ok and she had no...

complaints.If you have any further questions please do not hesitate to call. Thank you and have a great day.