Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My dog went into Petco grooming a healthy dog Pre-existing condition or not, when I picked her up she was injured to the point that she had to be rushed to a Veterinary Hospital 1/hours away The only explanation Petco has is that it was a pre-existing condition and the groomers said that "nothing happened." I would have to prove negligence in order to have a legal case which is impossible since there are no cameras I'm sure Petco wants to do nothing because anything they do for goodwill could incriminate them so they are doing nothing And they told me to take any further concerns to the insurance company who would be the ones giving up any money to make this situation better I'm disgusted with both Petco and *** insurance Their lack of concern and bad customer service is off the charts!
Regards,
*** ***
February 27, 2015*** ** *** ** *** *** *** ** *** ***
RE: Revdex.com ID# ***Dear *** *** ***
Our office has received your Revdex.com case# *** regarding your recent petco.com order
We would like to
apologize for the inconvenience and disappointment that you experienced with your online orderWe assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further
Your comments regarding the service you received from our customer service associates are important to usTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaintBe assured that coaching and/or appropriate action will be done
Furthermore, we contacted you by email to let you know that we would be honoring the BOGO promotion that you were not able to take advantage ofWe added the $discount that was initially offered by one of our email representatives and the ongoing promotion we had on the 25th of FebruaryWe have agreed to refund the difference of the order in which you will only pay the amount of $
We value your patronage and commentsThank you for bringing your frustration to our attention and we hope to serve you again in the future
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: *** %
December 10,
*** *** *** *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your Revdex.com case# *** regarding your concern with our grooming salon in Indianapolis, IN
At
Petco, we strive to provide our customers and their animal companions with respectful, friendly service in a timely and thorough mannerPlease accept our sincerest apology for the inconvenience we may have caused you and ***We are hopeful that he has somehow recovered from what happened
We have forwarded your concern to the senior management in charge of the store to ensure your complaint is addressed***, the District Manager confirmed that she has reached out to you for further discussionShe apologized for the stress the visit had caused and for our store partners who missed to exhibit compassion regarding the situation*** stated that she would follwith the Store Manager and ensures the department manager is coached to better handle these situationsShe offered a refund but was refused as you simply wanted to make sure someone knew about your concernWe hope that the given resolution is sufficient to address your concern accordingly
We appreciate that you have brought this to our attentionBy letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future
Sincerely,
*** *** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
October 08,
*** ***
*** *** ** *
*** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your rebuttal with Revdex.com case# *** regarding your petco.com order
We appreciate your concern regarding this matterPlease be assured that our team has taken the necessary actions to correct the error and avoid future inconveniences on our customersThe link provided will direct you to a variety of dog collars which looks similar to the item you orderedTo be certain, we searched for the Pet Tags Adjustable No Bark Dog Collar, Small with SKU ** *** and no results were found
Let this be an assurance that Petco is committed to satisfactory customer serviceThank you for helping us to identify ways in which to serve you betterYour feedback is very important and your comments are valued
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
January 23,
*** *** *** *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your Revdex.com case# *** regarding your concern with our grooming salon in *** *L
Please accept this as a formal letter of apology for the undue stress this has caused you
At Petco, animals are our top priority and we would never intentionally risk their lives and healthWe are sorry to hear about this unfortunate incident and I am hopeful that your dog has recovered from what happened
We have confirmed that the District Manager, *** *** contacted you and refunded the price of the grooming serviceHe gave an assurance that the incident will be investigated and that he will also review the video to see if there's any cause to provide further coaching to the groomerWe hope that the given resolution has addressed your concern
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experienceLet this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering
Please contact us again if you need further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
February 14,
*** ** ***
*** *** *** *** ** *** ***
RE: Revdex.com ID# ***
Dear *** ***
Our office received your Revdex.com case# *** regarding your experience in one of our stores while doing a
returnPlease accept our sincerest apologies for the inconvenience this has caused
You mentioned about visiting one of our stores to make a return and felt harrassed and embarrassed due to one of the personnel's comments
We reached out to the store regarding this concern and have brought this to the District Manager's attentionShe has reached out to you to attempt to resolve the issueRest assured that coaching has been done to ensure that incident like this does not happen againAs for your request of a gift card more than $25, we have reached out to the higher management; however, we would like to inform you that a $gift card is the amount that we are willing to offerWe hope that you understand our stand on this matter
If we can be of any further assistance, please feel free to reply to this communication or call Petco Customer Relations directly at *** *** Thank you again for contacting Petco
Sincerely,
*** **
Customer Relation Coordinator
Petco Animal Supplies, Inc
Case#: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Petco's response was simply to say that the matter was being investigatedObviously, the matter is still ongoing, as they have offered nothing to make me wholeThank you
Regards,
*** ***
January 28,
*** *** *** *** * *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***
Our office has received your Revdex.com case# *** regarding your recent petco.com order
We are sorry to hear about your
ongoing disappointment with the experience you had at petco.comWe definitely understand your situation, and we sincerely apologize for the inconvenience this has caused you
Please be advised that a refund amounting to $has been issued for the item that will be returned to the vendor's warehouseA separate email will be sent confirming the status of the refundIn addition, your comments regarding the service you received from our customer service associates are important to usTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaintBe assured that coaching and/or appropriate action will be done
We hope that the given resolution has addressed your concernLet this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
October 10,
***
*** ***
*** *** **
*** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your rebuttal with Revdex.com case# *** regarding your Petco account
We are sorry to hear about your ongoing disappointment regarding this issuePlease know that your comments have been shared with the appropriate personnel and departments and I assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers
Please know that we have done all the necessary review and investigation for this issueWe value our customer's information for it is our way of reaching them for continuous business related relationshipFor value of customer service, we had created you an account to bridge our relationship to you as our valued customerThe created account is not for store use only however, it is also applicable for online ordersAny Pals rewards that you will earn can be applied to store and online (Petco.com) order
We consider you a valued customer and hope that you can appreciate our position in this matterIf we are able to accommodate you in any way that is within our company policy, we will be most happy to do soPlease accept our sincerest apology in this regard
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
September 22,
*** ***
*** *** *** **
*** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your rebuttal with Revdex.com case# *** regarding your petco.com order
We are sorry to hear about your ongoing disappointment regarding this issuePlease know that your comments have been shared with the appropriate personnel and departments and I assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers
As much as we would like to credit your overdraft fee, we are unable to process the refund since the order is setup for automatic deliveryOn a lighter note, we have issued a refund for your online purchase amounting to $on the 22nd of September, We hope that the given resolution will help lessen some of the negativity you have experienced online
We definitely understand your situation and appreciate hearing from youWhile we would like to accommodate your return request, our position still stands that we will uphold the policyPlease accept our sincerest apology in this regard
Please contact us again if you need further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
January 07,
*** *** *** * *** ** *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your Revdex.com case# *** regarding your concern with the Pet VetWe are sorry
to hear about this unfortunate incident and I am hopeful that *** has already recovered from what happened
At Petco, animals are our top priority and we would never intentionally risk their lives and healthWe are serious about the quality and safety of the services we offer, and we select partners who demonstrate and share the same goalYour concern has been looked into and forwarded to the group of Specialists to make sure the findings are appropriate
We forwarded a copy of your complaint to the senior management of the storse for their feedbackAfter reaching out to you, General Manager *** partnered with the Pet Vet to ensure that they are aware of the situationThe store management offered to cover the vet exam at another vet to ensure *** was doing wellGeneral Manager *** believes that this could have been handled better and he has already discussed the situation with *** *** so this can be avoided in the future
We highly appreciate your feedback as it will assist us in becoming better at what we doIt's our goal to retain you as a satisfied customer and we hope to serve you again in the future
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
February 03,
*** ** *** *** * *** *** ** *** ***
RE: Revdex.com ID# ***
Dear *** ***
Our office received your Revdex.com case# *** regarding our returns policy and your refund requestFirst of all, we would like to
express our sincerest apologies about the experience you had in trying to return the fish aquarium kit and getting your money back
In our best efforts to keep our customers happy and satisfied, we have processed a full refund for the itemAn amount of $will be credited back to your original mode of payment (***) within 5-business days depending on your financial instutionYou may just keep the item
We strive for your satisfaction and we want to ensure a gratifying experience for all of our customersWe hope that we were able to resolve your concernRest assured that this matter will be taken as an opportunity for us to serve you and other customers better
If we can be of any further assistance, please feel free to reply to this communication or call Petco Customer Relations directly at *** *** Thank you again for contacting Petco.
Sincerely,
*** **
Customer Relation Coordinator
Petco Animal Supplies, Inc
Case#: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
? ?
* UPDATE: The web page STILL shows the $product that is NOT right!! So, they have NOT fulfilled what they saidIn fact they lied because it's still on their web site! Still advertising!
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
November 21,
*** *** *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your Revdex.com case# *** regarding your concern with our local stores
Your comments were shared with
the senior management of the store to ensure that this is being addressed accordinglyIt was mentioned that the lizards were purchased years agoUnfortunately, our store partners were not able to find any transaction regarding your purchase using only your name and contact information
As per our old policy, we guarantee our birds, invertebrates, reptiles and small animals for days from the date of purchaseIf a return is agreed upon, a refund or exchange will be issuedWe also require the receipt and the original mode of payment used during the purchaseIf a receipt is unavailable, there are several avenues to be able to look up an animal purchase including paper work, computer database and journal reportsIt would be helpful if you have the receipt and Pals card that can verify the purchase details
We know it is frustrating on your end and we never intend to bring inconvenience to any of our customersWe consider you as one of our valued customers and hope that you can understand our position in this matterPlease accept our sincerest apology in this regard
Sincerely,
*** *** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
January 22,
*** ** *** *** *** *** *** *** ** *** ***
RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your Revdex.com case# *** regarding your concern with our
online promotion
As a company, Petco never intends to mislead our customers about this or in any other program we participatePlease accept this as a formal letter of apology for the undue stress this has caused you
We experienced a technical issue on the day of the promotionWe understand this was a huge inconvenience to our customers thus, we have decided to extend the Flash Sale promotion so they can still take advantage of itTo rectify the issue, we contacted you via email and offered our assistanceYou confirmed that you were able to place the order and apply the promotion the next dayPlease be assured that your feedback is highly appreciated as this would allow us to identify how we can go about improving our service based on your experience
Please know that we care about our customers and what they think of usBy letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#* ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
September 19,
***
*** ***
*** *** **
*** ** ***
RE: Revdex.com ID# ***
Dear *** ***,
Our office has received your Revdex.com case# *** regarding your experience with our store in ***
** and your recent petco.com order
Please accept this as a formal letter of apology for the undue stress this has caused youYour comments have been shared with the appropriate personnel and departments and I assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers
One of our supervisors contacted you and confirmed that a refund has been processed and it should reflect on your account within the next 5-business daysThe *** had also picked up the wrong item that was delivered to your addressIn addition, we have confirmed that ***, the General Manager, called you and was apologetic for the unpleasant experience you had at the storeHe stated that your concern with one of our store partners has been forwarded to him and he would take whatever action necessary to address the situationWe hope that the given resolution will be sufficient to address your concern accordingly
We know how *** you are and regret that you would no longer shop with usIn any way, we would like to thank you for helping us to improve our operation and services, and very much hope that you will remain a valued customer
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
September 07,
*** ***
*** *** **
*** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your Revdex.com case# *** regarding your concern with our store in ***
***
At Petco, we strive to provide our customers and their animal companions with respectful, friendly service in a timely and thorough mannerWe know how upsetting the visit had been and we sincerely apologize for the inconvenience, and for our failure to offer stellar customer service
We have partnered with the upper management of the store to ensure that this is being addressed***, one of the managers, had contacted you to discuss the situationHe stated that they had a conversation with the manager who was involved in the incident and that they made it clear that the behavior that was shown is not acceptable in the companyIn addition, they checked their records and it was only *** who has an updated vaccination records and has been coming frequentlyThe store management wanted to make everything right*** offered to contact your vet to get all your dogs' records updated for future visits and even offered you coupons and free nail trimsUnfortunately, their offer was declined
We know how disappointed you are and regret that you would no longer do business with usIn any way, we would like to thank you for helping us to improve our operation and services, and very much hope that you will remain a valued customer
Please contact us again if you need further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My dog went into Petco grooming a healthy dog Pre-existing condition or not, when I picked her up she was injured to the point that she had to be rushed to a Veterinary Hospital 1/hours away The only explanation Petco has is that it was a pre-existing condition and the groomers said that "nothing happened." I would have to prove negligence in order to have a legal case which is impossible since there are no cameras I'm sure Petco wants to do nothing because anything they do for goodwill could incriminate them so they are doing nothing And they told me to take any further concerns to the insurance company who would be the ones giving up any money to make this situation better I'm disgusted with both Petco and *** insurance Their lack of concern and bad customer service is off the charts!
Regards,
*** ***
February 27, 2015*** ** *** ** *** *** *** ** *** ***
RE: Revdex.com ID# ***Dear *** *** ***
Our office has received your Revdex.com case# *** regarding your recent petco.com order
We would like to
apologize for the inconvenience and disappointment that you experienced with your online orderWe assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further
Your comments regarding the service you received from our customer service associates are important to usTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaintBe assured that coaching and/or appropriate action will be done
Furthermore, we contacted you by email to let you know that we would be honoring the BOGO promotion that you were not able to take advantage ofWe added the $discount that was initially offered by one of our email representatives and the ongoing promotion we had on the 25th of FebruaryWe have agreed to refund the difference of the order in which you will only pay the amount of $
We value your patronage and commentsThank you for bringing your frustration to our attention and we hope to serve you again in the future
Sincerely,*** **Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: *** %
December 10,
*** *** *** *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your Revdex.com case# *** regarding your concern with our grooming salon in Indianapolis, IN
At
Petco, we strive to provide our customers and their animal companions with respectful, friendly service in a timely and thorough mannerPlease accept our sincerest apology for the inconvenience we may have caused you and ***We are hopeful that he has somehow recovered from what happened
We have forwarded your concern to the senior management in charge of the store to ensure your complaint is addressed***, the District Manager confirmed that she has reached out to you for further discussionShe apologized for the stress the visit had caused and for our store partners who missed to exhibit compassion regarding the situation*** stated that she would follwith the Store Manager and ensures the department manager is coached to better handle these situationsShe offered a refund but was refused as you simply wanted to make sure someone knew about your concernWe hope that the given resolution is sufficient to address your concern accordingly
We appreciate that you have brought this to our attentionBy letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future
Sincerely,
*** *** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
October 08,
*** ***
*** *** ** *
*** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your rebuttal with Revdex.com case# *** regarding your petco.com order
We appreciate your concern regarding this matterPlease be assured that our team has taken the necessary actions to correct the error and avoid future inconveniences on our customersThe link provided will direct you to a variety of dog collars which looks similar to the item you orderedTo be certain, we searched for the Pet Tags Adjustable No Bark Dog Collar, Small with SKU ** *** and no results were found
Let this be an assurance that Petco is committed to satisfactory customer serviceThank you for helping us to identify ways in which to serve you betterYour feedback is very important and your comments are valued
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
January 23,
*** *** *** *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your Revdex.com case# *** regarding your concern with our grooming salon in *** *L
Please accept this as a formal letter of apology for the undue stress this has caused you
At Petco, animals are our top priority and we would never intentionally risk their lives and healthWe are sorry to hear about this unfortunate incident and I am hopeful that your dog has recovered from what happened
We have confirmed that the District Manager, *** *** contacted you and refunded the price of the grooming serviceHe gave an assurance that the incident will be investigated and that he will also review the video to see if there's any cause to provide further coaching to the groomerWe hope that the given resolution has addressed your concern
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experienceLet this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering
Please contact us again if you need further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
February 14,
*** ** ***
*** *** *** *** ** *** ***
RE: Revdex.com ID# ***
Dear *** ***
Our office received your Revdex.com case# *** regarding your experience in one of our stores while doing a
returnPlease accept our sincerest apologies for the inconvenience this has caused
You mentioned about visiting one of our stores to make a return and felt harrassed and embarrassed due to one of the personnel's comments
We reached out to the store regarding this concern and have brought this to the District Manager's attentionShe has reached out to you to attempt to resolve the issueRest assured that coaching has been done to ensure that incident like this does not happen againAs for your request of a gift card more than $25, we have reached out to the higher management; however, we would like to inform you that a $gift card is the amount that we are willing to offerWe hope that you understand our stand on this matter
If we can be of any further assistance, please feel free to reply to this communication or call Petco Customer Relations directly at *** *** Thank you again for contacting Petco
Sincerely,
*** **
Customer Relation Coordinator
Petco Animal Supplies, Inc
Case#: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Petco's response was simply to say that the matter was being investigatedObviously, the matter is still ongoing, as they have offered nothing to make me wholeThank you
Regards,
*** ***
January 28,
*** *** *** *** * *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***
Our office has received your Revdex.com case# *** regarding your recent petco.com order
We are sorry to hear about your
ongoing disappointment with the experience you had at petco.comWe definitely understand your situation, and we sincerely apologize for the inconvenience this has caused you
Please be advised that a refund amounting to $has been issued for the item that will be returned to the vendor's warehouseA separate email will be sent confirming the status of the refundIn addition, your comments regarding the service you received from our customer service associates are important to usTo ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaintBe assured that coaching and/or appropriate action will be done
We hope that the given resolution has addressed your concernLet this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
October 10,
***
*** ***
*** *** **
*** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your rebuttal with Revdex.com case# *** regarding your Petco account
We are sorry to hear about your ongoing disappointment regarding this issuePlease know that your comments have been shared with the appropriate personnel and departments and I assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers
Please know that we have done all the necessary review and investigation for this issueWe value our customer's information for it is our way of reaching them for continuous business related relationshipFor value of customer service, we had created you an account to bridge our relationship to you as our valued customerThe created account is not for store use only however, it is also applicable for online ordersAny Pals rewards that you will earn can be applied to store and online (Petco.com) order
We consider you a valued customer and hope that you can appreciate our position in this matterIf we are able to accommodate you in any way that is within our company policy, we will be most happy to do soPlease accept our sincerest apology in this regard
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
September 22,
*** ***
*** *** *** **
*** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your rebuttal with Revdex.com case# *** regarding your petco.com order
We are sorry to hear about your ongoing disappointment regarding this issuePlease know that your comments have been shared with the appropriate personnel and departments and I assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers
As much as we would like to credit your overdraft fee, we are unable to process the refund since the order is setup for automatic deliveryOn a lighter note, we have issued a refund for your online purchase amounting to $on the 22nd of September, We hope that the given resolution will help lessen some of the negativity you have experienced online
We definitely understand your situation and appreciate hearing from youWhile we would like to accommodate your return request, our position still stands that we will uphold the policyPlease accept our sincerest apology in this regard
Please contact us again if you need further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
January 07,
*** *** *** * *** ** *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your Revdex.com case# *** regarding your concern with the Pet VetWe are sorry
to hear about this unfortunate incident and I am hopeful that *** has already recovered from what happened
At Petco, animals are our top priority and we would never intentionally risk their lives and healthWe are serious about the quality and safety of the services we offer, and we select partners who demonstrate and share the same goalYour concern has been looked into and forwarded to the group of Specialists to make sure the findings are appropriate
We forwarded a copy of your complaint to the senior management of the storse for their feedbackAfter reaching out to you, General Manager *** partnered with the Pet Vet to ensure that they are aware of the situationThe store management offered to cover the vet exam at another vet to ensure *** was doing wellGeneral Manager *** believes that this could have been handled better and he has already discussed the situation with *** *** so this can be avoided in the future
We highly appreciate your feedback as it will assist us in becoming better at what we doIt's our goal to retain you as a satisfied customer and we hope to serve you again in the future
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
February 03,
*** ** *** *** * *** *** ** *** ***
RE: Revdex.com ID# ***
Dear *** ***
Our office received your Revdex.com case# *** regarding our returns policy and your refund requestFirst of all, we would like to
express our sincerest apologies about the experience you had in trying to return the fish aquarium kit and getting your money back
In our best efforts to keep our customers happy and satisfied, we have processed a full refund for the itemAn amount of $will be credited back to your original mode of payment (***) within 5-business days depending on your financial instutionYou may just keep the item
We strive for your satisfaction and we want to ensure a gratifying experience for all of our customersWe hope that we were able to resolve your concernRest assured that this matter will be taken as an opportunity for us to serve you and other customers better
If we can be of any further assistance, please feel free to reply to this communication or call Petco Customer Relations directly at *** *** Thank you again for contacting Petco.
Sincerely,
*** **
Customer Relation Coordinator
Petco Animal Supplies, Inc
Case#: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
? ?
* UPDATE: The web page STILL shows the $product that is NOT right!! So, they have NOT fulfilled what they saidIn fact they lied because it's still on their web site! Still advertising!
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
November 21,
*** *** *** *** ** ***
RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your Revdex.com case# *** regarding your concern with our local stores
Your comments were shared with
the senior management of the store to ensure that this is being addressed accordinglyIt was mentioned that the lizards were purchased years agoUnfortunately, our store partners were not able to find any transaction regarding your purchase using only your name and contact information
As per our old policy, we guarantee our birds, invertebrates, reptiles and small animals for days from the date of purchaseIf a return is agreed upon, a refund or exchange will be issuedWe also require the receipt and the original mode of payment used during the purchaseIf a receipt is unavailable, there are several avenues to be able to look up an animal purchase including paper work, computer database and journal reportsIt would be helpful if you have the receipt and Pals card that can verify the purchase details
We know it is frustrating on your end and we never intend to bring inconvenience to any of our customersWe consider you as one of our valued customers and hope that you can understand our position in this matterPlease accept our sincerest apology in this regard
Sincerely,
*** *** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
January 22,
*** ** *** *** *** *** *** *** ** *** ***
RE: Revdex.com ID# ***
Dear *** ***,
This communication is in response to your Revdex.com case# *** regarding your concern with our
online promotion
As a company, Petco never intends to mislead our customers about this or in any other program we participatePlease accept this as a formal letter of apology for the undue stress this has caused you
We experienced a technical issue on the day of the promotionWe understand this was a huge inconvenience to our customers thus, we have decided to extend the Flash Sale promotion so they can still take advantage of itTo rectify the issue, we contacted you via email and offered our assistanceYou confirmed that you were able to place the order and apply the promotion the next dayPlease be assured that your feedback is highly appreciated as this would allow us to identify how we can go about improving our service based on your experience
Please know that we care about our customers and what they think of usBy letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#* ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
September 19,
***
*** ***
*** *** **
*** ** ***
RE: Revdex.com ID# ***
Dear *** ***,
Our office has received your Revdex.com case# *** regarding your experience with our store in ***
** and your recent petco.com order
Please accept this as a formal letter of apology for the undue stress this has caused youYour comments have been shared with the appropriate personnel and departments and I assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers
One of our supervisors contacted you and confirmed that a refund has been processed and it should reflect on your account within the next 5-business daysThe *** had also picked up the wrong item that was delivered to your addressIn addition, we have confirmed that ***, the General Manager, called you and was apologetic for the unpleasant experience you had at the storeHe stated that your concern with one of our store partners has been forwarded to him and he would take whatever action necessary to address the situationWe hope that the given resolution will be sufficient to address your concern accordingly
We know how *** you are and regret that you would no longer shop with usIn any way, we would like to thank you for helping us to improve our operation and services, and very much hope that you will remain a valued customer
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***
September 07,
*** ***
*** *** **
*** ** ***
RE: Revdex.com ID# ***
Dear *** ***
This communication is in response to your Revdex.com case# *** regarding your concern with our store in ***
***
At Petco, we strive to provide our customers and their animal companions with respectful, friendly service in a timely and thorough mannerWe know how upsetting the visit had been and we sincerely apologize for the inconvenience, and for our failure to offer stellar customer service
We have partnered with the upper management of the store to ensure that this is being addressed***, one of the managers, had contacted you to discuss the situationHe stated that they had a conversation with the manager who was involved in the incident and that they made it clear that the behavior that was shown is not acceptable in the companyIn addition, they checked their records and it was only *** who has an updated vaccination records and has been coming frequentlyThe store management wanted to make everything right*** offered to contact your vet to get all your dogs' records updated for future visits and even offered you coupons and free nail trimsUnfortunately, their offer was declined
We know how disappointed you are and regret that you would no longer do business with usIn any way, we would like to thank you for helping us to improve our operation and services, and very much hope that you will remain a valued customer
Please contact us again if you need further assistance
Sincerely,
*** **
Customer Relations Coordinator
Petco Animal Supplies, Inc
Case#: ***