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Pet University Doggy Daycare Reviews (3)

This letter is in response to submitted complaint # [redacted] [redacted] is the subject of this matter and has been a client of ours since approximately March [redacted] was registered and listed under owner [redacted] [redacted] is listed as theemergency contact person[redacted] has boarded with PETU approximately or more times since registeringShe also has added bathsand nail trimmings during her stays at PETU with no incident.On April 16th, at approximately 7pm I received a call from my staff informing me that [redacted] hadgotten out of the building through the front door in the lobby and was running looseOne staff had runafter her on foot howeverShe was headed northbound on Howell Ave towards the airport***continued to run back and forth and was no longer visible.An immediate search party was formed to continue the searchUpon reaching the last known locationof where [redacted] was spotted I immediately contacted the owner, who we have listed as Nicholas [redacted] I left a message and heard nothing for minutesThe search is still continuingI contactedthe owner again, no responseI called the emergency contact, [redacted] , left a message, noresponseI continued to call both the owner, that I had listed and the emergency contact [redacted] moretimes before getting a call back from [redacted] at 9:07pmAfter clearing up who the actual owner is, [redacted] apologized and said she forgot to update the records.By this point, our search was still on goingPETU had made contact with many people in these past 3hoursWe talked with the Milwaukee County Sherriff's deputies on site at the airport, the circulatingsecurity officers, taxi cab drivers, local people walking, and businesses on the main street of HowellAvenue, as well as contacting the local police department, Milwaukee PO at 7:pm to ask if [redacted] wasspotted or locatedThere was no siting's any further.I made another contact directly with Deputy [redacted] who was happy to help in the searchDeputy [redacted] was even able to switch cars that evening to continue searchingAt 11:pm Officer [redacted] contacted me to give an update about a CAD call that was updated from 6:52pmIt stated that a dogwas captured and turned over to MADACCNo other information was provided.I was not able to get ahold of anyone at MADACC due to the hours of operationAt this point I amunaware if this dog captured is confirmed to be [redacted] or not, so the search continues.At 6:am, contact with MCSO again, still unsure if [redacted] is at MADACC or notHave to wait to call until 8amHowever, I notice an odd number in the CAD callI was told it was a number from one of the +calls that came through regarding a loose dog near the airportAfter contacting the surroundingbusinesses in the area again, Signature Flight Support directed me to the 440th grounds, who said theyspotted a possible dogAfter still inquiring about the unknown phone number, at 7:26am I called it andit was the emergency officer that picked up [redacted] at 6:52pm the night beforeHe said he had [redacted] atMADACC and she was fine.I contacted [redacted] again at 6:am with all the updates I have and continued to keep her involved witha play by play report.6:51am Contacted MCSO, continued searching, 7:00am arrived at Signature Flight Support, 7:14am backto MCSO, 7:26am MADACC, 7:27am Contacted [redacted] , 7:36pm MADACC called me back to tell me tobring her necessary vets records7:38am contacted [redacted] , 7:43am contacted MCSO to report [redacted] waslocated8:00am arrived at MADACC to pick up ***8:25am contacted [redacted] with the final updateIwas originally told by the emergency officer that [redacted] had what appeared to be raw paw on one of herfront paws, most likely from running but otherwise was in great shape and healthI did relay all of thesereports to [redacted] .Upon picking up ***, who is a long haired dog, she had an odor from expressing her anal glands andwas in need of a bathI assured [redacted] we would be giving her a bath[redacted] was able to walk out of the MADACC facility and able to get into my vehicle for the ride backShewas in very good spirits and her tail was wagging.Once back at PETU, I assigned one employee to ***'s care until she was returned to her ownerThatemployee brushed and bathed [redacted] for hours specifically.Upon my last conversation with [redacted] , I did ask if we could talk on Monday morning to discuss anythingfurtherShe agreed.Upon further investigation of this circumstance, I learned at approximately 6:pm that a group of dogswere running around in our play yards playing when dog #open the latch to the gate of the play group.Then dog #jumped up and opened the closed door to the front lobbyIt was then dog #3, ***,continued running forward and jumped up on the lobby door which opened the door and allowed her torun outAs this was happening as quickly as I am typing this, a handler ran out to get ahold of [redacted] tocall her back inUnfortunately, ***, who is a shy dog, decided to run the opposite direction andcontinued to appear spooked and continued runningAs she continued to run, many good Samaritanshad called immediately to give her locationAt 6:52pm a Kofficer captured [redacted] and turned herover to MADACC [redacted] is microchipped and therefore, the owner should have been contactedimmediately, but to our avail, the microchip system was down for the evening, leaving us all in the darkof her whereabouts and the search to continue from PETU.On Monday morning I contacted [redacted] to discuss anything furtherI did refund her the $shehad paid for ***This was my last contact with [redacted] I learned that [redacted] decided to contactthe local news media regarding her story.Update, on Tuesday April 19th, while driving, I saw [redacted] out on a walk with her ownerI was happyto see her walking wonderfully with her tail wagging and sniffing the trees and the grass.In closing, this was a terrible accident that took placePETU cares for our dogs very much and we doeverything in our power to keep them healthy and safeOur practices and procedures showed that wecould improve two thingsOne is to add latches to all gate doors and the second is to change the doorhandles to prevent a dog from opening themThese two tasks were satisfied immediately.Thank you for your time.Respectfully Submitted,

This letter is in response to submitted complaint #[redacted].[redacted] is the subject of this matter and has been a client of ours since approximately March2014. [redacted] was registered and listed under owner [redacted] is listed as theemergency contact person.[redacted] has...

boarded with PETU approximately 12 or more times since registering. She also has added bathsand nail trimmings during her stays at PETU with no incident.On April 16th, 2016 at approximately 7pm I received a call from my staff informing me that [redacted] hadgotten out of the building through the front door in the lobby and was running loose. One staff had runafter her on foot however. She was headed northbound on Howell Ave towards the airport. [redacted]continued to run back and forth and was no longer visible.An immediate search party was formed to continue the search. Upon reaching the last known locationof where [redacted] was spotted I immediately contacted the owner, who we have listed as Nicholas[redacted]. I left a message and heard nothing for 20 minutes. The search is still continuing. I contactedthe owner again, no response. I called the emergency contact, [redacted], left a message, noresponse. I continued to call both the owner, that I had listed and the emergency contact [redacted] 3 moretimes before getting a call back from [redacted] at 9:07pm. After clearing up who the actual owner is,[redacted] apologized and said she forgot to update the records.By this point, our search was still on going. PETU had made contact with many people in these past 3hours. We talked with the Milwaukee County Sherriff's deputies on site at the airport, the circulatingsecurity officers, taxi cab drivers, local people walking, and businesses on the main street of HowellAvenue, as well as contacting the local police department, Milwaukee PO at 7:58 pm to ask if [redacted] wasspotted or located. There was no siting's any further.I made another contact directly with Deputy [redacted] who was happy to help in the search. Deputy[redacted] was even able to switch cars that evening to continue searching. At 11:40 pm Officer [redacted]contacted me to give an update about a CAD call that was updated from 6:52pm. It stated that a dogwas captured and turned over to MADACC. No other information was provided.I was not able to get ahold of anyone at MADACC due to the hours of operation. At this point I amunaware if this dog captured is confirmed to be [redacted] or not, so the search continues.At 6:00 am, contact with MCSO again, still unsure if [redacted] is at MADACC or not. Have to wait to call until 8am. However, I notice an odd number in the CAD call. I was told it was a number from one of the 20 +calls that came through regarding a loose dog near the airport. After contacting the surroundingbusinesses in the area again, Signature Flight Support directed me to the 440th grounds, who said theyspotted a possible dog. After still inquiring about the unknown phone number, at 7:26am I called it andit was the emergency officer that picked up [redacted] at 6:52pm the night before. He said he had [redacted] atMADACC and she was fine.I contacted [redacted] again at 6:05 am with all the updates I have and continued to keep her involved witha play by play report.6:51am Contacted MCSO, continued searching, 7:00am arrived at Signature Flight Support, 7:14am backto MCSO, 7:26am MADACC, 7:27am Contacted [redacted], 7:36pm MADACC called me back to tell me tobring her necessary vets records. 7:38am contacted [redacted], 7:43am contacted MCSO to report [redacted] waslocated. 8:00am arrived at MADACC to pick up [redacted]. 8:25am contacted [redacted] with the final update. Iwas originally told by the emergency officer that [redacted] had what appeared to be raw paw on one of herfront paws, most likely from running but otherwise was in great shape and health. I did relay all of thesereports to [redacted].Upon picking up [redacted], who is a long haired dog, she had an odor from expressing her anal glands andwas in need of a bath. I assured [redacted] we would be giving her a bath.[redacted] was able to walk out of the MADACC facility and able to get into my vehicle for the ride back. Shewas in very good spirits and her tail was wagging.Once back at PETU, I assigned one employee to [redacted]'s care until she was returned to her owner. Thatemployee brushed and bathed [redacted] for 2 hours specifically.Upon my last conversation with [redacted], I did ask if we could talk on Monday morning to discuss anythingfurther. She agreed.Upon further investigation of this circumstance, I learned at approximately 6:00 pm that a group of dogswere running around in our play yards playing when dog #1 open the latch to the gate of the play group.Then dog #2 jumped up and opened the closed door to the front lobby. It was then dog #3, [redacted],continued running forward and jumped up on the lobby door which opened the door and allowed her torun out. As this was happening as quickly as I am typing this, a handler ran out to get ahold of [redacted] tocall her back in. Unfortunately, [redacted], who is a shy dog, decided to run the opposite direction andcontinued to appear spooked and continued running. As she continued to run, many good Samaritanshad called immediately 911 to give her location. At 6:52pm a K9 officer captured [redacted] and turned herover to MADACC. [redacted] is microchipped and therefore, the owner should have been contactedimmediately, but to our avail, the microchip system was down for the evening, leaving us all in the darkof her whereabouts and the search to continue from PETU.On Monday morning I contacted [redacted] to discuss anything further. I did refund her the $50 shehad paid for [redacted]. This was my last contact with [redacted]. I learned that [redacted] decided to contactthe local news media regarding her story.Update, on Tuesday April 19th, 2016 while driving, I saw [redacted] out on a walk with her owner. I was happyto see her walking wonderfully with her tail wagging and sniffing the trees and the grass.In closing, this was a terrible accident that took place. PETU cares for our dogs very much and we doeverything in our power to keep them healthy and safe. Our practices and procedures showed that wecould improve two things. One is to add latches to all gate doors and the second is to change the doorhandles to prevent a dog from opening them. These two tasks were satisfied immediately.Thank you for your time.Respectfully Submitted,

Review: I have been going to Pet University for the past few year's and trusted them to care for my dog. My dog was always happy to go there. However, my last experience was horrible. I dropped my dog off for a one night stay while I was out of town for the night. I received a call from the owner that evening informing me that my dog has somehow escaped and ran away. Since my dog is no escape artist this seemed like an unlikely story she just happened to get out so easily. They mentioned that they had gone out looking for her with no luck or sighting from the Pet University employees. Since I was out of town I was unable to rush back to help look for her myself, the entire night I felt helpless and panicked when I realized I may never see my dog again. The next morning I received another call saying MADACC had found her and held her for the night. They were not able to contact me since the microchip system was down. The Pet University employee said that one paw was hurt and was treated and that she would need a bath, but otherwise was in good spirits and seemed fine. When I was able to return and pick up my dog, I was heartbroken to find my dog crying/whimpering. She could hardly walk and was covered in burrs. She couldn't get in the car by herself or up the stairs when we got home. The owner was not there or available to give me an honest explanation, let alone apologize and compensate me for loosing my dog. The story had changed from just my dog to several dogs getting out from the employee that was there. I still had to pay for a night (my dog wasn't even there for the night)! I have the added expenses of at least one vet visit to see what is wrong with my dog and a trip to the groomers and time out of my day for something that could have been easily avoidable. My dog is a member of my family and to have her treated this way is not only unacceptable, it could have a lasting effect on her well being. I would never recommend this company to anyone who cares about the well being of their dog.Desired Settlement: I would like to understand the full situation, an honest explaination, a full refund of my dogs "stay", refund for all very bills accumulated from this incident and a refund for the extensive grooming my dog will need to get all the burrs mud and mats out of her fur.

Business

Response:

This letter is in response to submitted complaint #[redacted] is the subject of this matter and has been a client of ours since approximately March2014. [redacted] was registered and listed under owner [redacted] is listed as theemergency contact person.[redacted] has boarded with PETU approximately 12 or more times since registering. She also has added bathsand nail trimmings during her stays at PETU with no incident.On April 16th, 2016 at approximately 7pm I received a call from my staff informing me that [redacted] hadgotten out of the building through the front door in the lobby and was running loose. One staff had runafter her on foot however. She was headed northbound on Howell Ave towards the airport. [redacted]continued to run back and forth and was no longer visible.An immediate search party was formed to continue the search. Upon reaching the last known locationof where [redacted] was spotted I immediately contacted the owner, who we have listed as Nicholas[redacted]. I left a message and heard nothing for 20 minutes. The search is still continuing. I contactedthe owner again, no response. I called the emergency contact, [redacted], left a message, noresponse. I continued to call both the owner, that I had listed and the emergency contact [redacted] 3 moretimes before getting a call back from [redacted] at 9:07pm. After clearing up who the actual owner is,[redacted] apologized and said she forgot to update the records.By this point, our search was still on going. PETU had made contact with many people in these past 3hours. We talked with the Milwaukee County Sherriff's deputies on site at the airport, the circulatingsecurity officers, taxi cab drivers, local people walking, and businesses on the main street of HowellAvenue, as well as contacting the local police department, Milwaukee PO at 7:58 pm to ask if [redacted] wasspotted or located. There was no siting's any further.I made another contact directly with Deputy [redacted] who was happy to help in the search. Deputy[redacted] was even able to switch cars that evening to continue searching. At 11:40 pm Officer [redacted]contacted me to give an update about a CAD call that was updated from 6:52pm. It stated that a dogwas captured and turned over to MADACC. No other information was provided.I was not able to get ahold of anyone at MADACC due to the hours of operation. At this point I amunaware if this dog captured is confirmed to be [redacted] or not, so the search continues.At 6:00 am, contact with MCSO again, still unsure if [redacted] is at MADACC or not. Have to wait to call until 8am. However, I notice an odd number in the CAD call. I was told it was a number from one of the 20 +calls that came through regarding a loose dog near the airport. After contacting the surroundingbusinesses in the area again, Signature Flight Support directed me to the 440th grounds, who said theyspotted a possible dog. After still inquiring about the unknown phone number, at 7:26am I called it andit was the emergency officer that picked up [redacted] at 6:52pm the night before. He said he had [redacted] atMADACC and she was fine.I contacted [redacted] again at 6:05 am with all the updates I have and continued to keep her involved witha play by play report.6:51am Contacted MCSO, continued searching, 7:00am arrived at Signature Flight Support, 7:14am backto MCSO, 7:26am MADACC, 7:27am Contacted [redacted], 7:36pm MADACC called me back to tell me tobring her necessary vets records. 7:38am contacted [redacted], 7:43am contacted MCSO to report [redacted] waslocated. 8:00am arrived at MADACC to pick up [redacted]. 8:25am contacted [redacted] with the final update. Iwas originally told by the emergency officer that [redacted] had what appeared to be raw paw on one of herfront paws, most likely from running but otherwise was in great shape and health. I did relay all of thesereports to [redacted].Upon picking up [redacted], who is a long haired dog, she had an odor from expressing her anal glands andwas in need of a bath. I assured [redacted] we would be giving her a bath.[redacted] was able to walk out of the MADACC facility and able to get into my vehicle for the ride back. Shewas in very good spirits and her tail was wagging.Once back at PETU, I assigned one employee to [redacted]'s care until she was returned to her owner. Thatemployee brushed and bathed [redacted] for 2 hours specifically.Upon my last conversation with [redacted], I did ask if we could talk on Monday morning to discuss anythingfurther. She agreed.Upon further investigation of this circumstance, I learned at approximately 6:00 pm that a group of dogswere running around in our play yards playing when dog #1 open the latch to the gate of the play group.Then dog #2 jumped up and opened the closed door to the front lobby. It was then dog #3, [redacted],continued running forward and jumped up on the lobby door which opened the door and allowed her torun out. As this was happening as quickly as I am typing this, a handler ran out to get ahold of [redacted] tocall her back in. Unfortunately, [redacted], who is a shy dog, decided to run the opposite direction andcontinued to appear spooked and continued running. As she continued to run, many good Samaritanshad called immediately 911 to give her location. At 6:52pm a K9 officer captured [redacted] and turned herover to MADACC. [redacted] is microchipped and therefore, the owner should have been contactedimmediately, but to our avail, the microchip system was down for the evening, leaving us all in the darkof her whereabouts and the search to continue from PETU.On Monday morning I contacted [redacted] to discuss anything further. I did refund her the $50 shehad paid for [redacted]. This was my last contact with [redacted]. I learned that [redacted] decided to contactthe local news media regarding her story.Update, on Tuesday April 19th, 2016 while driving, I saw [redacted] out on a walk with her owner. I was happyto see her walking wonderfully with her tail wagging and sniffing the trees and the grass.In closing, this was a terrible accident that took place. PETU cares for our dogs very much and we doeverything in our power to keep them healthy and safe. Our practices and procedures showed that wecould improve two things. One is to add latches to all gate doors and the second is to change the doorhandles to prevent a dog from opening them. These two tasks were satisfied immediately.Thank you for your time.Respectfully Submitted,

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Description: Pet Training - Dog, Pet Day Care, Pet Services, Dog Daycare, Pet Boarding & Kennels, Pet Exercising Service, Pet Grooming, Pet Training, Pet Boarding - Dogs, Pet Care (except Veterinary) Services (NAICS: 812910)

Address: 6120 S Howell Ave, Milwaukee, Wisconsin, United States, 53207

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