Pestgon Inc

Ms *** still owes the Comfort Suites Appleton for Lodging provided in May in the amount of $ No arrangements were made for this debt to be forgiven.The Grand Chute Police department have investigated the lost belongings of Cassandra Parrish on her behalf and have closed the case No Citations were issued.The Hotel has limited liability in this case, under Wisconsin State LawStatues 254.80, 254.81, and Even if the the Hotel was found liable in this case the liability would be less than the amount owed to the Hotel by Ms Parrish. No further resolutions can be attempted until the Hotel's outstanding bill is paid. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Firstly, I do not accept this response from [redacted]. Many of the things that he has listed is a bold face lie! We talked with [redacted] his manager at this hotel several times throughout the month, and he heard from me or [redacted] at least once a week every week since we checked out of the hotel. I have the phone logs, the text messages, and the Facebook messages to prove this FACT. We were also told that my items were locked up where no one could get to them which does make you and your staff responsible for my belongings at that point! Furthermore, we tried to provide a payment to [redacted] on several occasions with the response that we would get a call back, and we were also told by both [redacted] and [redacted] that we were no longer responsible for the $595 since our belongings were stolen. Also, I don't appreciate being accused of insurance fraud and that is liable since I have it in a letter, and I will be presenting this to a higher manager than Mr. [redacted] I have requested from him on several occasions to speak with someone higher to him; however, he REFUSES to give that information, and I believe it's because he knows that he is in the wrong. Furthermore, as far as the items in the bag, I had to provide proof to my insurance company and the police which I did, and will gladly prove that again if need be. But my question is this...if no one knows what happened to my things then how does everyone know what was in the bag?? Jewelry alone in that bag was expensive and I didn't get all of my money back for that which is sad because I had some of those items since childhood and they are irreplaceable. Also, I have spoken with a lawyer and am still debating on pursuing this especially after Mr. [redacted]'s unprofessional and rude response. Since I do have it in a text message from [redacted] that my items were safe and would be kept as long as I needed then the hotel is responsible for my lost items. At this point I want to speak to someone over Mr. [redacted] and will not agree to any other response from him other than how to get a hold of his boss. It's sad that a person in his position feels this threatened that he couldn't just apologize for the loss, but felt the need to be so unprofessional and rude to start trying to spread false information about one of their clients. I look forward to getting to speak with someone above him personally. Thank you for all the assistance in this matter. Thank you, [redacted], RNCell: [redacted]E-mail: [redacted]

Hello, Just a little background on how this all got started. About September/October of 2016 we were working on a pipeline compressor station site in Washington C.H Ohio. It was here we met a fellow by the name of [redacted] , he was a contractor for a mechanical company working on the same site as us....

He approached us and said he had a buddy building a new house in Commercial point and was in trouble with his utilities, he further went on to say that the builder and the builders excavating contractor sort of lead them a stray in regards to getting the water/sewer connected due to the complexity, difficulty, I am not really sure what happened to be honest. So, at the point Dynahoe got involved the house was well under construction. I told [redacted] we were really busy and I would do my best to get them a written estimate on the utility work. At this point I didn’t know who the actual owner of the property was, or there name for that matter, [redacted] was sort of putting himself In the middle in effort to help the homeowner, ([redacted]), [redacted]’s buddy.                 So, I agreed to do some leg-work to figure out the particulars with the village to establish the nuts and bolts of how the sewer/water was going to work. During this process [redacted] was pushing on me to get an estimate to him to send to his “buddy” ([redacted]), the homeowner for approval. At one point he even told me to go ahead and get started because the home construction was behind and needed utilities. I declined to do that until an estimate was created and passed on for approval. I admit this process took me a while as I was already pretty busy with other projects as I had indicated to [redacted] when he first asked for help.                 At any rate I did the leg-work, created an estimate (estimate # 3599) for the utilities and sent it to [redacted] on 11/10/16, (included) at this point I just learned of the actual owners name to put on the estimate. I followed up with a phone call to [redacted] to verify he received the estimate, and that he understood the estimate and he said he did and was going to forward it to [redacted] for approval. It didn’t take long, maybe a couple of days and [redacted] reached out to me to say the work was approved and proceed. I was feeling a little weird about doing  several thousand dollars worth of work for a person I never even met, so I requested a face to face meeting with [redacted] that [redacted] arranged. I met with [redacted] on 11/15/16 on the property at my request. I asked [redacted] if he received the written quote I sent to [redacted] and he said he did and was all good with it to proceed ,so we talked about a few things overall, and I believe it was at this point he  asked me for an additional written quote for grading, downspouts, and driveway gravel, I agreed to get him one. I indicated to [redacted] verbally that driveway stone would run about $ 300-$ 350 per load , and I thought 2 loads would get him pretty close on the driveway and a dozer runs for $ 90/hr and it would more than likely take 6-8 hours. This is where he would of learned of an estimated cost of $ 700 in stone and $ 720 in dozer totaling around $ 1,400.00. I believe it was also at this point I ballparked the downspouts @ $ 1,600.00.                 So roughly about 2 days later we completed the water tap/line install per estimate# 3599. It was in this neighborhood that [redacted] had indicated to me not to worry about the downspouts and he was thinking to just put the couple of loads of stone on the driveway so he could get into the garage and rough grade around the house. I already planted the seed that he was going to spend In the neighborhood of $ 1,400.00, and he verbally acknowledged this in one of our conversations. Being truthful he never did receive a written proposal for the gravel/grading because we addressed it during a few different conversations, mostly by phone.  [redacted] is being truthful in the fact that it took us a while to get his sewer installed, and gravel and grading complete. We had some set-backs with the sewer grinder package ordered through Zoeller, and overall scheduling due to the fact that we were pretty busy as I indicated before we ever had an agreement to do the work. The sewer service entailed, temporarily re-routing a creek, working in a saturated creek bed, stopping/bypass pumping a sewer main and digging up and tapping the sewer main on the opposite side of the creek because there was essentially no tap for this property already established. This required some extra effort, larger equipment , and extra staff to complete. I had indicated this to [redacted], and told him I was doing my best. Through the telephone/ text messages I communicated the best I could as to how/ when the work would be completed. I admit I could have been more timely, and done a better job. The time of year, weather and complexity of the job created the time frame unfortunately.                 At any rate, the sewer was completed on 12/22/16 and ready to go, also 2 loads of stone spread on the driveway as agreed. Also this day I arranged for the city to set the water meter so there would be water in the house. As it turns out the builder was not ready for the water meter to be set, there-fore no water this day. I communicated to [redacted] through phone/text the happenings on this day clearly, and told him to take a look at the driveway, I had put 2 loads of stone on it , but I felt it needed a third. I spoke to [redacted] 12/23/16 and it was at this point he indicated to put (1) more load of stone on the driveway totaling (3). He already knew each load cost about $ 300-$ 350 each. We further discussed that after Christmas this would be done ,and I would rough grade as soon as weather permitted, and I would pick the best time/conditions I could to do the best job possible. He acknowledged, and said not to worry too much about the conditions as he was going to have a landscaper fix everything in the spring.                 From this point on I picked the best conditions I could, and on 12/28/16 the third load of stone  was dropped, 1/12/17 it was spread on the driveway, and 1/31/17 we mobilized a dozer and graded the best we could.  You can see in Exhibit “A” x (1) 1/13/17 e-mail chain I sent an invoice for utility work for the water and sewer and I clearly spelled out that it didn’t include the (3) loads of stone on site, and not yet performed grading. He did not respond, so I reached out again and forwarded the 1/13/17 e-mail on 2/10/17 x (2)  In which he responded  2/13/17 x (3) saying he sent a text message saying the check was in the mail. By 2/13/17 when he responded to my e-mail the grading was complete, and you can see in my response 2/13/17 x (4) I once again clearly referenced the (3) loads he owed for and said I would inspect the completed grading work and then send the invoice. On 2/28/17 I sent invoice # 13175 Exhibit “B” to his e-mail. I let a good bit of time pass on this because I knew that [redacted] was a little upset over my timeframes. Mike M[redacted] in our office is in charge of collecting money, so he called [redacted] numerous times/e-mailed with no response. Somewhere about 6/7/17 Mike spoke to [redacted] in which [redacted] told him he didn’t have the invoice that you can clearly see was referenced on 2/28/17 and furthermore was indicated that would exist in earlier e-mails. So I forwarded Exhibit “C” to Mike and Mike in return sent directly to [redacted] Exhibit “D”, within a matter of minutes. I cannot personally speak for Mike and [redacted]s meeting the week of the 7/10/17 because I was not there. Mike made the personal visit because it was convenient, and he was growing concerned over [redacted]’s non-responsiveness to phone calls and e-mails, and honestly concerned about not being paid all together.  I am sure that Mike did not threaten [redacted], or talk in appropriately knowing [redacted]’s family was In the house, however I am sure that Mike was straight to the point in the fact that he wanted paid. After all [redacted] has ignored countless e-mails and phone calls from Mike wanting to collect, plenty of opportunity for [redacted] to stand up and take exception  to anything. In closing, I feel fairly confident that [redacted] was informed of the potential cost up-front for the gravel/grading, and was invoiced clearly with break-down of cost for the work. I am also confident that  perhaps due to [redacted]’s perception that I was un-timely and un-fair to him he has chosen to ignore e-mails and phone calls as an attempt to send a message to us that he is upset. I can understand him being upset about our time-frames, as building a house can be very stressful and he really wanted to be in by Christmas. At the end of the day, I performed the work that was quoted/promised in its entirety, and there-fore should be paid. Living in his house is made possible in part by Services Dynahoe performed along the way. As you can tell by the strung out time-frame and nature of this work/information [redacted] has sent no correspondence indicating dis-satisfaction and or claiming damages along the way .If he took exception or had issue with the  (3) loads of stone/grading referenced in Exhibit  “A” he clearly was informed of cost coming his way and could of made me aware of it in his response on 2/13/17, or any time after our 11/15/16 meeting. Respectfully, Nick D. M[redacted] Dynahoe Construction

Customer Cassandra Blair Parrish checked out of the Comfort Suites Appleton at the end of May 2015 after an extended stay of several months.  We did receive a call from her fiancée [redacted] regarding the Toiletry bag that was left in their room.  We located the bag and asked for a...

forwarding address to send the bag as well as a form or payment to cover the shipping charges and the $595.00 they still owed to the Hotel for their stay. Over thirty days went by before anyone contacted us again with an address and still no form of payment for the shipping costs or to pay the outstanding room charges.  After thirty days the Toiletry bag and its contents, that had been sitting in a box in the office behind our front desk was taken back to the Housekeeping Department to be locked up with other lost items, where it disappeared.  When the staff was asked what had happened to the item, only the empty bag was returned. I spoke to [redacted] about this situation on July 15, 2015.  At that time he said he would be contacting local police to file a report so he could file an insurance claim.  I gave a statement to Police the following week and informed them that these customers still owed the Hotel $595.00. Under Wisconsin State Statutes; 254.81 and 254.82, our liability is very limited in this case if any exists at all.  We are allowed to hold Guest belongings for services provided but not paid for.  We are not liable for items left in Guest rooms.  Even if the loss of property was proved from fire or theft, the hotel liability is limited to $75.00 for each Valise and its contents, which is far less than the $595.00 owed to the Hotel by this Customer. From the description of the contents in the toiletry bag from my staff, the items in the bag no where near valued at $6251.49.  This sounds more like Insurance Fraud to me than case of stolen property. Please feel free to contact me for any other information regarding this case. [redacted]General ManagerComfort Suites Appleton WI021[redacted]920-730-9558 Fax[redacted]