Perry Dental Solutions

Revdex.com 28oEuclid Avenue, 4th floor Cleveland, Ohio 44115-2408 Re: Complaint Number 11977858 Perry Dental Solutions Dr, John *** *** *** ***
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*** *** Monday, March 20, 2017 To whom it may concern: Our records indicated that, so far to date, any and all money due from MsP***'s Dental Insurance Carrier for any and all dental treatment provided to her and/or her children has been paid in full by her Dental Insurance Company. MsP*** signed, on March 19, 2015, a twenty-four (24) month written payment agreement in which she agreed to make monthly payments for her children's orthodontic treatment fees and account balances. Our records indicate that, so far to date, MsP*** has made out of those monthly paymentsThe last payment we received on account occurred on December 24, That payment was applied to each child's account balance as the 19' monthly payment, which was due on October 25, At that time, MsP*** was behind by two (2) monthly payments. The scheduled payment for the January 25, monthly payment was denied or declined by MsP***'s bank making MsP***'s accounts behind by three (3) monthly paymentsA letter was sent to MsP*** indicating that the payment had been declined or denied and that all unpaid monthly payments were due and that if no payment was made to pay all of the past due monthly payments, we would not see her children for their scheduled appointments. MsP*** and her children arrived for their scheduled appointments on Monday, January 30, and were verbally advised of the same information stated in the letter sent to herIn summary, she was advised that we were requiring all of the past due monthly payments be paid, in full, in order for her children to be seenIn addition, she was advised that to prevent any further appointment delays, full payment of the entire family account balance is required because the failure to make the agreed upon scheduled monthly payments placed her written monthly payment agreement into "default" status which, per the written and signed monthly payment agreement, means the entire balance is due, in full, before we would see her children for their periodic orthodontic treatment or any other dental treatment visits. In response, MsP***, via her mobile phone, demonstrated that she still possessed a HSA type account in her nameThe account had a ZERO dollar balance in it, which she stated was due to "red tape"She was not able to present another payment method that would pay for, at the very least, the three (3) past due monthly payments due for November 2016, December and January 2017, which would have brought her account current. The scheduled payment for the February 25, payment was attempted using the HSA bank account information we have on fileOnce again, that payment method was declined and denied by MsP***'s bank. As of the date of this letter, we are still waiting to receive payment from MsP*** for the following unpaid monthly payments: Month #due November 25, Month#due December 25, Month #due January 25, Month #due February 25, Month #due March 25, 2017 Per the written and signed monthly payment agreement, the agreed upon monthly payment is $The five (5) outstanding and unpaid monthly payments equal $1,The P*** family account balance total is $1,The extra amount owed of $is due from the P*** family for dental care and treatments that occurred outside of the original written and signed monthly payment agreement and is equal to one (I) extra monthly payment, which would be due on April 25, 2017. Therefore, as I have said many times, MsP*** has been informed, in writing and verbally, that because no payments have been received in and because there are five (5) or more monthly payments that have not been paid, any and all present or future treatments and/or treatments presently in progress, for each of her children, is suspended until all missed monthly payments have been paid in full to bring the account balance current. As of the date of this letter, the five (5) monthly payments that have not been paid, so far to date, equals the account balance owedTherefore, our position remains the same. When the $1,P*** Family account balance has been paid in full, regular treatment visits will resume. Respectfull DrJohn F*

Revdex.comEuclid Avenue, 4Cleveland, Ohio 44115Perry Dental Solutions DrJohn F* *** *** *** Perry Township, Ohio (440) *** Friday, February 24, 2017 Re: Complaint Number *** To whom it may concern: MsP*** signed an agreement to make
monthly payments for her children's dental and orthodontic treatment fees and balance. MsP***, in her complaint, attested that she has missed several monthly payments in the past and she agreed that she is behind with her monthly payment planAs of the date of this letter, her credit or debit card has been declined multiple timesIn addition, we have not received any payments on their accounts since the December monthly payment. On Monday, January 30, 2077, when MsP*** brought her children in for their scheduled appointments, MsP*** showed she had an HSA type account via her telephoneThe information she present indicated that she had an account balance of ZERO in her HSA Type AccountShe did not present another payment option at that time. MsP*** was informed that because she is behind by or more monthly payments per each child's account, any treatment, presently in progress, is suspended until all missed monthly payments have been paid in order to bring the account currentAt that time, the missed monthly payment amount equaled the account balance owedTherefore, she was told that her children's dental and orthodontic treatment would resume when each child's account balance was paid in full. Respectfully, *** DrJohn ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]When my original complaint was filed, I was only two payments behind In January, DrF* tried to process a payment using my FSA card My company had switched over to an HSA program and my funds had not yet been applied to that HSAI explained that to DrF* and showed him that the HSA had a zero balance but as soon as my company finished the process of transitioning from FSA to HSA I would have the funds to pay him He again tried to run my card in February for a payment even though I was advised he would no longer accept payments but required payment in full My FSA and HSA a red tape is now resolved and I would like to make the remaining payments monthly from my HSA card until balance is paid in full Last week I sent the following email to DrF*:"In January you had said you wanted payment in full and would no longer accept paymentsThen, in February, you tried to process a payment on my FSA cardThe card was denied because it is a cardI did not give you a card because you had said you would not accept payments - only payment in fullNow that my payment date is approaching again I am wondering if you will once again try to run my card for payment and it would be denied because that card is no longer validIf you intend to try to process a payment I will give you the new card to begin installments again My FSA/HSA card issues are resolved and my HSA card can be used monthly for the remaining payments. My children need appointments ASAP as they have not been seen since December and are developing concerns due to lack of care" Since an HSA is contributed to monthly as opposed to an FSA which is fully funded at the beginning of the year, my HSA card will be valid for monthly payments but does not have the full funds to pay the $balance in full. I am ready to resume payments and my children are in desperate need of follow up
Thanks
Regards,
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