Perry Building & Remodeling

On 8/31/our general manager, Elon B [redacted] , met with the consumer and reached an amicable agreement to resolve this matter We do not believe we caused the window regulator to fail but we have agreed to order the part and when it is available, we will install it at a significantly reduced cost to the consumer

We have investigated this matter and we do not find any one with this name "*** ***" or this email address, "***" in our database and we have no record of any emails going to this email address. We have a process in place to remove anyone who unsubscribes from our
emails and we certainly have no intent to continue to send any emails once someone has unsubscribed. We will be happy to pursue the matter further if Mr*** has been receiving our emails at a different email address or can provide an example of one of the emails he believes came from us. Sincerely,Dennis T***Division President

The consumer's reply to our response stated that a screen capture of a recent "unsubscribe" request was included in the consumer's reply. Nothing was attached for our review. I am very happy to further investigate the concern but without an example, I have no way to conclude this matter as this name and email address used by the consumer in the original complaint does not come up in our database. Please invite the consumer to contact me directly. Sincerely,Dennis T***, Division President, *** ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thanks, we're good
Regards,
*** ***

On 8/31/16 our general manager, Elon B[redacted], met with the consumer and reached an amicable agreement to resolve this matter.  We do not believe we caused the window regulator to fail but we have agreed to order the part and when it is available, we will install it at a significantly reduced...

cost to the consumer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]