Perks Card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While Perks continues to state that they have provided me with all forms of advertising promised, I must continue to disagree I have attached some email correspondence where I expressed my immediate concerns after the first time that I logged onto the site and attempted to set up my online profile On May ***, I expressed concerns that I looked like a very general merchant on their site, and not an "exclusive featured merchant" as I had been told I received a response on May *** assuring me that I was an exclusive featured merchant, but the program had not yet launched On June ***, I once again expressed concerns and received a reply on June [redacted] that the program should launch in a week I've never received further correspondence after this, and several emails and phone calls have gone unansweredWhen I finally called a different number that I found online last week, Bernie S [redacted] told me the program "had been live from day one." You can see from the email documentation at this is not what I was continually led to believeIf the program has been live from day one, I am confused as to why I have in writing on June [redacted] that the program was launching a week I am also unclear why I have not received one call or inquiry about my business if I am exclusively featured in the program I realize that I am a very small business, and perhaps one could say I was just foolish to fall for this promise of exclusivityI have learned my lesson I do truly feel I deserve a refund for the way I have been treated and I would also like other small businesses to be aware of the dangers of falling for these promises of exclusivity In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is a total scam The [redacted] told me that I would be the exclusive provider/listing This is what the agreement attached states as well and what is listed under bullet point # There is nothing in there about a mile radius and the fact is, we cover the whole state of AZ in regards to tutoring services Revdex.com- In the last years, they have had complaints and you still list them as a A+ This also seems like a joke In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I must have missed something in our conversation I thought I made it very clear that I wanted my money back Not part of it but all of it They voided their own contract by not providing any services But if they don't want to do the right thing and refund the full amount, then I guess that's on them and their Revdex.com record In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have documented the entire communication process from start to finish and am able to provide the contentThe initial transaction started on October *, I was given a personal email of the sales person named [redacted] on that date so when I decided to cancel I reached out to her through her personal emailWhen I was not given a response in a quick manner I went back and did an official cancellation through her business emailthere was not a response to her email so I went ahead and made a phone call and spoke to the refunds department who then led me to [redacted] and I was told that my recorded conversation would be sent to them upon review of my requestDuring the recording of our conversation I was very clear about my hesitancy to say yes to this program due to the fact that I may be moving out of the country, so that was already stated in our initial conversation before saying yes to this programOnly through email was my request again deniedIt is understandable that once services are rendered to receive the compensation I therefore made sure that my cancellation was within hours, which is common business practices a.k.abuyers remorseDue to the nature of this contract and the one your commitment level a discount of services and the ability to be able to provide the client with consistent service my company is not capable of performing those dutiesI knew that very quickly so therefore I proceeded with the proper actions in a business mannerI am pleased to hear the attempt to allow my company to utilize this option for the future but it's still not a resolution for the current issue at handMy request for refund stands firm that is the resolution the company is looking for In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not sure who the person is that it's writing this statement since I have not dealt with herI've attached several copies of the e-mails on this site still showing errors.I did sign up for the service on February [redacted] of 2014.On March ** the company contacted me about the remaining $At which point I made it very clear and even before the $was due that I was unable to log into their systemWe did correspond back and forth back and forth I shall dim screen captures of the issues and they still haven't fixed it.I'm not sure why they say their site works when it doesn't upon login I would enter my login information and password and when I hit enter the error screen keeps popping up which is attached to this complaintIt was never fixed and as of today's date it still is not workingI sent messages to the support department never receiving a replySo when they contacted me on March [redacted] about the $I told them that there are's website doesn't work and that I'm not going to give them any more money until they have met, fixedThey said they would waive the $which I appreciate however still as of today's date I received nothing from them and still am unable to login I am tired of playing games with this company They should know how to set up an account and have it properly working I want a refund in full $ I cannot add the other pages to this page so I will reply again with the other In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I spoke to merchant in questionWe are working out the details to keep them involved in the programThere was a disconnect as far as the timeline it takes for the merchants information to go live but I believe I eased their concernsI am looking into additional means to promote this merchant to the clientWe have a follow up scheduled [redacted] ***

When I spoke to this merchant we agreed upon the amountI am not sure why now they are requesting a full refundThe reduction of the refund was the initial investment minus the time promotedI supplied all data to support that we promoted them as the agreement deemedI have attached again for reviewWe did all the work and offered a partial refund in good faithThe agreement that they signed clearly states that all funds received are firm and may not be refundedThis merchant also signed an agreement for a total price of $of which we waived the additional amount of $as another attempt to work with this merchantAll things considered we were not obligated to waive a payment, or issue a partial refund which we granted as a professional courtesyThis merchant also agreed to the refund amount and told me that he would reach out to the Revdex.com to notify of the resolution of which now he is going back on his word

The fact that this merchant received a duplicate email looking for a tutor was a sheer mistakeI have attached the agreement for which this merchant signed that states they are the exclusive Tutoring service for Maricopa county
The program we do is a statewide program where we provide savings solutions statewide for their employeesWhen working with a statewide client we are asked to provide savings in all communities that the employees live and work So we sign up businesses to be exclusive for their area and or county (signed agreement states this arrangement) because we know that an employee in a county miles away is not going to drive for tutoring servicesNot only was this explained but it is logical that we would look for tutoring services in other counties to benefit the employeesThe rep in question was asked to work on tutoring services in other areas and she emailed the merchant by mistakeWe are not promoting any other tutoring services in the county within the webpage we provide the clientWe are not in breach, there is no reason for a refund and we are not a scam
I would be more than happy to discuss this with the merchant, she can contact me directly on the number belowIt is also important to state that this merchant did not call us to question what happened, they instead filed a complaint with the Revdex.com and also are trying to stop payment through their credit card
*** ***
*** *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This business did speak to multiple people in our office about working with one of our clientsI feel that there is a disconnect between the opportunity that we presented and their perceptionFor that we apologizeHowever we have been in business for almost years and work with clients all
over the country providing them with local saving opportunities in their communitiesThat is why we reached out to this business to see if they would like to promote themselves, and offer a discount to our client through the Perks program we have been asked to designThere are fees associated with this promotion of which we explained and sent disclosing paperworkThis may have been the first time this business received a call like this but that in no way warrants us to give it to them for free especially after this business emailed us stating we were a scam and a rip offThey also posted negative comments that are not fact or warranted about our company onlineI find it defamatory and we will not be threatened into giving out free advertisingIf this business thinks so low of us to write negative comments online then why would they want to work with us? The fact is that we work very hard in managing relationships and we are in the business to help people and after the multiple conversations, emails and negative posts online I am not willing to subject our client to this either

Junk e-mailer seeking ``exclusive'' providers of specified services You can be that provider, assuming always you meet the stringent qualifications:
(1) you are breathing
(2) you want to send them money
(3) you have an e-mail address
That last qualification appears important They are now sending out unsolicited commercial e-mail While the e-mail makes no mention that they will want money from you, be assured that they will Their rep [***] confirmed this for me
If you feel that spammers are worthy of your money, this is one of several to whom you might want to send something

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't know why the company mentioned the dashboardWhen I was initially sold this program, I was informed that the only function of the dashboard was to make changes to my ad myself, without going through PerksI don't understand what they're talking about regarding communicating directly with program participantsI was never informed about this, or told that there was any way to communicate directly with program participants Attached is a screen shot from my computerThe area where my ad is supposed to show up is completely blankI have checked this on multiple computers and browsersIn addition, their advertising sales practices are less than forthcomingBesides the dashboard issue above, I was told I would be the only acupuncturist in this company's Perks programThat's apparently not the case, and I only found out once the program launchedI was also never informed that there were different levels of advertising, or given a choice of optionsWhen I asked if there were different price options, I was told no, there was only the one optionApparently, there was a lot of information that should have been provided, but was not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This merchant signed up to promote their business on 12/**/to one of our clientsUpon which; their ad was published as promisedThe merchant did call into our customer service department and we responded each timeAs a courtesy we gave the merchant FREE access to the merchant dashboard to be
able to update their offer, send messages and create hot deals on 7/**/The merchant did not activate this service until 8/**/and to date has logged in only times and has not updated their offer or sent any messages which is the benefit of the service and can greatly impact usage.As an additional courtesy I instructed my *** *** to reach out to our client to see if there is any additional means to promote them since the discount they are offering is greatI anticipate an answer by the end of this week, of which I will communicate to this merchant.I also have additional clients in their area which they may be interested in, particularly fortune companiesPlease have this merchant reach out to me directly if they would like to be promoted at no charge.Thank you

The merchant in question stated that they agreed to the terms which included the refund clause that payments are firm and may not be refundedThe merchant responded to the proof they received via email which means that the ad was already created and liveA refund is not warranted at this time because the services had been renderedIf this merchant placed an ad in a local paper and the paper was printed would they expect a refund at that point if they were going out of the country?This situation is no differentThe work had already been completed.
Please reach out to me directly to discuss furtherI am sure we can come to an amicable solution
Thanks
*** ***
***

This merchant signed up to work with one of our clients on 2/**/On 2/**/this merchant paid $and the balance of $was due on 3/**/(signed agreement is attached)We reached out to the merchant on 3/**/
in reference to the balance duePrior to our call there is no record of the merchant having any issues and we did not receive any correspondence from themThere were multiple emails that went back and forth with this merchant after we followed up for payment stating they could not log in to the websiteWe spoke with the merchant and followed up with an email containing instructions.( attached is email)We also submitted a “bug” to inquire through our back end if there were any issue stopping the merchant from logging in and there were no issuesThe merchant attempted to log into their account times of which were successful and were a failure due to invalid passwordIt appears as though the attempts to log in that were not successful were due to the merchant not using the correct password/user nameUpon resetting their password and providing them a new password they were able to log inAt that point they requested changes to their listing of which we completed
There are screen shots of the merchants listing as well as a letter from our client verifying the programOn top from allowing this merchant to not pay in full we have been resposnse and as helpful as they would allow us to be
If the merchant does not want to be involved in the program we will kindly remove themHowever, the $they paid is not refundable; the terms of the agreement the merhcant signed have been carried outI would however be willing to send out a flyer on behalf of the merhcant to the registered users in their area, free of charge if they so choose to stay aboardIf this is agreed to I would expect the merchant to remove their claims of fraud through all forums
Thank you
*** ***
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** *** *** *** *** * *** ** ***
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*** ***

This merchant signed up to promote themselves to one of clients in the NY area. The program for which they paid for launched to the client on 1/*/2015 which is quicker than we were contractually obligated to do. I have attached screenshots of this merchants listing. This merchant never registered on...

the website nor did they take advantage of the dashboard which gives the merchant the ability to communicate to the employees of our client through the mobile app. This merchant did not contact us until this morning, which was well over a year since this program and listing expired. Services were fully rendered and no refund is due

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have documented the entire communication process from start to finish and am able to provide the content. The initial transaction started on October *, 2014 I was given a personal email of the sales person named [redacted] on that date so when I decided to cancel I reached out to her through her personal email. When I was not given a response in a quick manner I went back and did an official cancellation through her business email. there was not a response to her email so I went ahead and made a phone call and spoke to the refunds department who then led me to [redacted] and I was told that my recorded conversation would be sent to them upon review of my request. During the recording of our conversation I was very clear about my hesitancy to say yes to this program due to the fact that I may be moving out of the country, so that was already stated in our initial conversation before saying yes to this program. Only through email was my request again denied. It is understandable that once services are rendered to receive the compensation I therefore made sure that my cancellation was within 24 hours, which is common business practices a.k.a. buyers remorse. Due to the nature of this contract and the one your commitment level a discount of services and the ability to be able to provide the client with consistent service my company is not capable of performing those duties. I knew that very quickly so therefore I proceeded with the proper actions in a business manner. I am pleased to hear the attempt to allow my company to utilize this option for the future but it's still not a resolution for the current issue at hand. My request for refund stands firm that is the resolution the company is looking for.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While Perks continues to state that they have provided me with all forms of advertising promised, I must continue to disagree.  I have attached some email correspondence where I expressed my immediate concerns after the first time that I logged onto the site and attempted to set up my online profile.  On May [redacted], I expressed concerns that I looked like a very general merchant on their site, and not an "exclusive featured merchant" as I had been told.  I received a response on May [redacted] assuring me that I was an exclusive featured merchant, but the program had not yet launched.  On June [redacted], I once again expressed concerns and received a reply on June [redacted] that the program should launch in a week.  I've never received further correspondence after this, and several emails and phone calls have gone unanswered. When I finally called a different 800 number that  I found online last week, Bernie S[redacted] told me the program "had been live from day one."  You can see from the email documentation at this is not what I was continually led to believe. If the program has been live from day one, I am confused as to why I have in writing on June [redacted] that the program was launching a week.  I am also unclear why I have not received one call or inquiry about my business if I am exclusively featured in the program.  I realize that I am a very small business, and perhaps one could say I was just foolish to fall for this promise of exclusivity. I have learned my lesson.  I do truly feel I deserve a refund for the way I have been treated and I would also like other small businesses to be aware of the dangers of falling for these promises of exclusivity.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This merchant signed up to promote their business to one of our clients on 10/*/2014. We did receive an email on 10/** ( after the merchant received the welcome email)asking for a refund due to the fact the merchant was going out of the country. We did respond restating terms for which she agreed to...

which was that funds may not be funded. There was a verbal contract that was recorded of which I can send if needed. The merchant did receive the initial welcome email which means her ad was proofed and added to the website already so the services were rendered. Being that this merchant is going out of the country we can remove her ad but a refund is not warranted because the ad was completed and live as of 10/**. 
We can however secure and postpone her position and ad until she returns this way she can take advantage of the ad that she paid for. I am also willing to extend her ad time so that it is live one full year from when she returns as opposed to when the ad went live which was 10/**. On top of that I will offer her a free year of the merchant dashboard which is a savings of $119.40 for when she is back in the country.
Thank You.

This merchant signed up to work with our clients. She received the welcome emails, proof request and we responded to update her initial listing. Of which we updated for her. She also received the welcome email we sent for her to activate her merchant dashboard of which she has not. This merchant...

informed we that she spent money a few days/weeks after with an advertising type company( which is nothing like our company) this interaction is what made her have second thoughts about us. She also claimed that the representative that she spoke with on 4 occasions from our firm was not upfront with her about what to expect. I reviewed the calls and the representative on various occasions explained the time line and what to expect. The agreement that was signed is not subject to cancellation and may not be refunded.In a matter on good faith I have our corporate director reaching out to our client to see if we can send out additional marketing materials on her behalf. This is beyond the scope of our obligation and is being attempted as a professional courtesy.Thank you.