Performance Tree Service

Hello, Attached are the service receipts and original invoice for Liberty Comfort LLCWhen the third technician came out on 6/2/17, he did not provide a receiptBut I have it noted on my work calendar and have provided a screen shot of all of the appointments with Liberty ComfortFor the third appointment, I sent Liberty an email via their website, so I don't have a copy of the messageBut, for my records, I did copy/paste/save my message for my records (also attached)Liberty's call center then contacted me to setup the appointment and the third technician came out on 6/2/For that third appointment, Liberty should be able to provide my original email, the call center record of contacting me and their records showing the name of the technician who came out on 6/2/(He looked late 30s or early 40s with a bald head.) Here's the breakdown of costs:Original: $(includes $for 1-year service agreement)Refund: $(screen shot of my bank statement is attached)Net Total Paid: $401.60Net refund due to me: $I accept paying the $for the service agreement, but they owe me a refund for work and parts that did not fix my A.Cand cost me time from work on different occasionsThat brings the balance owed to me to $212.60.Sincerely, [redacted] ***

We, at Liberty Comfort, have upfront pricing There is a set cost for each type of repair that is completed and there was more than "just fuses" that were needed to complete this job We had submitted a refund to the customer to what seemed to be "exorbitant" to the customer back in early November When we scheduled her tune up in April, the customer was out of town and we had rescheduled for a later date The technician we had sent (which was one of our mild mannered technicians) was thrown out of her home, where a fuse had been changed and there was no charge to the customer The prices were "googled" and expected at warehouse costs At no point were we contacted to let us know that the fuses did not work at a later point in time A five star review from this customer was posted on HomeAdvisor She called another company and replaced her system, hence voiding any warranty she may have had Not knowing of any further issues means that we did not have any knowledge of further assistance that may have been needed and we are willing to work with our customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThere are several inaccuracies in Liberty's initial reply to Revdex.comSo here are the details of my interactions with Liberty Comfort: First of all, I am always a pleasant and professional person in my actions with othersAnd the three Liberty Comfort technicians, including Ken S***, who was here for the first call and two others on the last two service calls, can attest to thatI would never throw anyone out of my home unless safety were an issue and then I would call the policeThe 2nd technician was a nice kid and he did the spring tuas plannedHe told me I needed a capacitor and the price quote was $I asked him if they could reduce the cost any since I had already paid so much on the first service call ($451.60)He called his boss and they said no they would not discount itSo I politely told him that I don't want the capacitorSecondly, there were three service calls, not two: 10/21/17, 4/27/& 6/2/I made the third one, as per their warranty, to address the issue that their repair in October did not fix the problem of not cooling my houseThat technician (#3) told me it needed a new compressor because the A.Cis years oldI asked what that would cost and he said they would have to set up another appointment to meet with me again to get a quoteI had already taken time off work times to meet with them and spent more than $for something that didn't work and I wasn't doing it againSo he replaced the fuses (again) and leftThat left me no choice but to go with another company to get the A.CfixedSo they were notified twice about the issue with fuse - on the spring tuappointment and the 3rd service call in JuneAnd then I sent a letter of complaint, requesting the refund, in July and got no responseSo that's why I turned to the Revdex.com for helpThe original service call and repair on 10/21/17, included the following repairs and charges for a total of $451.60: Contactor ($187), Time Delay Relay ($75.60), yr service agreement ($189)I have since learned that the contactor is a device for making and breaking an electrical circuit and the Time Delay Relay delays the power coming into the compactorAs a layman who knows nothing about AC, neither of these items sound like they would help my cooling issueI did contact them about the time delay being so expensive, so they refunded $to me bringing my final bill to $ None of the work they did solved the cooling problem, so they owe me a refundI can accept paying for the 1-year service fee ($189), so that brings the refund due to me to $ P.SThe five star review on [redacted] was done on the day of the original repair because I assumed the repair was going to workAfter all of these issues, I forgot to go back and update it, but I took care of that today Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. There are several inaccuracies in Liberty's initial reply to Revdex.com. So here are the details of my interactions with Liberty Comfort: First of all, I am always a pleasant and professional person in my actions with others. And the three Liberty Comfort technicians, including Ken S[redacted], who was here for the first call and two others on the last two service calls, can attest to that. I would never throw anyone out of my home unless safety were an issue and then I would call the police. The 2nd technician was a nice kid and he did the spring tune-up as planned. He told me I needed a capacitor and the price quote was $85. I asked him if they could reduce the cost any since I had already paid so much on the first service call ($451.60). He called his boss and they said no they would not discount it. So I politely told him that I don't want the capacitor. Secondly, there were three service calls, not two: 10/21/17, 4/27/17 & 6/2/17. I made the third one, as per their warranty, to address the issue that their repair in October did not fix the problem of not cooling my house. That technician (#3) told me it needed a new compressor because the A.C. is 15 years old. I asked what that would cost and he said they would have to set up another appointment to meet with me again to get a quote. I had already taken time off work 3 times to meet with them and spent more than $400 for something that didn't work and I wasn't doing it again. So he replaced the fuses (again) and left. That left me no choice but to go with another company to get the A.C. fixed. So they were notified twice about the issue with fuse - on the spring tune-up appointment and the 3rd service call in June. And then I sent a letter of complaint, requesting the refund, in July and got no response. So that's why I turned to the Revdex.com for help. The original service call and repair on 10/21/17, included the following repairs and charges for a total of $451.60: Contactor ($187), Time Delay Relay ($75.60), 1 yr service agreement ($189). I have since learned that the contactor is a device for making and breaking an electrical circuit and the Time Delay Relay delays the power coming into the compactor. As a layman who knows nothing about AC, neither of these items sound like they would help my cooling issue. I did contact them about the time delay being so expensive, so they refunded $50 to me bringing my final bill to $401.60.  None of the work they did solved the cooling problem, so they owe me a refund. I can accept paying for the 1-year service fee ($189), so that brings the refund due to me to $212.60.  P.S. The five star review on [redacted] was done on the day of the original repair because I assumed the repair was going to work. After all of these issues, I forgot to go back and update it, but I took care of that today.  Regards,[redacted]

We, at Liberty Comfort, have upfront pricing.  There is a set cost for each type of repair that is completed and there was more than "just fuses" that were needed to complete this job.  We had submitted a refund to the customer to what seemed to be "exorbitant" to the customer back in...

early November.  When we scheduled her tune up in April, the customer was out of town and we had rescheduled for a later date.  The technician we had sent (which was one of our mild mannered technicians) was thrown out of her home, where a fuse had been changed and there was no charge to the customer.  The prices were "googled" and expected at warehouse costs.  At no point were we contacted to let us know that the fuses did not work at a later point in time.  A five star review from this customer was posted on HomeAdvisor.  She called another company and replaced her system, hence voiding any warranty she may have had.  Not knowing of any further issues means that we did not have any knowledge of further assistance that may have been needed and we are willing to work with our customers.

Hello, Attached are the service receipts and original invoice for Liberty Comfort LLC. When the third technician came out on 6/2/17, he did not provide a receipt. But I have it noted on my work calendar and have provided a screen shot of all of the appointments with Liberty Comfort. For the third appointment, I sent Liberty an email via their website, so I don't have a copy of the message. But, for my records, I did copy/paste/save my message for my records (also attached). Liberty's call center then contacted me to setup the appointment and the third technician came out on 6/2/17. For that third appointment, Liberty should be able to provide my original email, the call center record of contacting me and their records showing the name of the technician who came out on 6/2/17. (He looked late 30s or early 40s with a bald head.) Here's the breakdown of costs:Original: $451.60 (includes $189 for 1-year service agreement)Refund: $50 (screen shot of my bank statement is attached)Net Total Paid: $401.60Net refund due to me: $212.60 I accept paying the $189 for the service agreement, but they owe me a refund for work and parts that did not fix my A.C. and cost me time from work on 3 different occasions. That brings the balance owed to me to $212.60.Sincerely, [redacted]