Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response from MrCook and he clearly states what I had written in my previous complaintHe stated that the window tint was damaged when the mechanic removed my old inspection sticker and by doing so damaged the front window tint of my truckOn the day that I brought my truck in for inspection and this occurred, MrCook called me over to inform me of this fact A trooper was called in to inform me of the what I need to do and why they at that time could not give me a stickerThis Trooper stated to me that he could see that the tint was damaged and that the business should be responsible for fixing the tintMrCook stated to me that if I got a doctor's note and the proper authorization from the DMV on my registration for sun shading he would have the tint repairedThis was stated in the presence of the trooper.If you look closely at the response by MrCook, you can see where he himself writes that he would fix the tint if I did get the doctor's note and DMV authorization which I did several days laterI would like for MrCook to stand by his word and his handshake and fix the tint like he said he would For the record, I was not removed by police, I spoke with the police of the situation and I was advised to just stay away from the business and try to resolve this by the courts and left peacefullyI was later informed that I should contact your business for a resolution which I have done Warm regards, [redacted]
On January 14, the complainant came in for an inspectionWe had inspected the vehicle one year prior, but the vehicle had been shipped from Hawaii, were they do not have inspection stickersThe vehicle had dark tint three inches from the top, which passed, so at that time a sticker was placed; but the rest of the windshield had been tinted and was not noticed at that timeUpon returning one year later for inspection per VA law the old sticker was scraped off before vehicle entered the garage At that time it was discovered that the windshield was tinted At that time he was notified that it wasn't legal to have the tint covering the entire windshield, and was told then if it was verified with the dmv via a doctors orders the tint would be replaced, in which there was no documentation on the vehicles registration on for-mentioned dateThe VA state trooper over our garage was then called and ultimately stated "place a rejection" which was done Customer returned on January 17, with a new registration stating that it was now permitted for him to have the tint Customer stated on the 17th that he was UNAWARE that the tint was there himself At that time he stated he wanted the repair to his tint completed, which at the time of original inspection was by VA law concidered illegalCustomer was told that, had that been on registration prior to the sticker being removed we would have been glad to pay for damages, but we aren't liable after the fact At this time customer became unsettled and customer had to be removed by police Sincerely, Cary Cook -Owner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved We worked out the complaint, it is resolved Regards, [redacted]
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response from MrCook and he clearly states what I had written in my previous complaintHe stated that the window tint was damaged when the mechanic removed my old inspection sticker and by doing so damaged the front window tint of my truckOn the day that I brought my truck in for inspection and this occurred, MrCook called me over to inform me of this fact A trooper was called in to inform me of the what I need to do and why they at that time could not give me a stickerThis Trooper stated to me that he could see that the tint was damaged and that the business should be responsible for fixing the tintMrCook stated to me that if I got a doctor's note and the proper authorization from the DMV on my registration for sun shading he would have the tint repairedThis was stated in the presence of the trooper.If you look closely at the response by MrCook, you can see where he himself writes that he would fix the tint if I did get the doctor's note and DMV authorization which I did several days laterI would like for MrCook to stand by his word and his handshake and fix the tint like he said he would For the record, I was not removed by police, I spoke with the police of the situation and I was advised to just stay away from the business and try to resolve this by the courts and left peacefullyI was later informed that I should contact your business for a resolution which I have done Warm regards, [redacted]
On January 14, the complainant came in for an inspectionWe had inspected the vehicle one year prior, but the vehicle had been shipped from Hawaii, were they do not have inspection stickersThe vehicle had dark tint three inches from the top, which passed, so at that time a sticker was placed; but the rest of the windshield had been tinted and was not noticed at that timeUpon returning one year later for inspection per VA law the old sticker was scraped off before vehicle entered the garage At that time it was discovered that the windshield was tinted At that time he was notified that it wasn't legal to have the tint covering the entire windshield, and was told then if it was verified with the dmv via a doctors orders the tint would be replaced, in which there was no documentation on the vehicles registration on for-mentioned dateThe VA state trooper over our garage was then called and ultimately stated "place a rejection" which was done Customer returned on January 17, with a new registration stating that it was now permitted for him to have the tint Customer stated on the 17th that he was UNAWARE that the tint was there himself At that time he stated he wanted the repair to his tint completed, which at the time of original inspection was by VA law concidered illegalCustomer was told that, had that been on registration prior to the sticker being removed we would have been glad to pay for damages, but we aren't liable after the fact At this time customer became unsettled and customer had to be removed by police Sincerely, Cary Cook -Owner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved We worked out the complaint, it is resolved Regards, [redacted]
Mr [redacted] just left the office, gave him a $refund to pay for the repair to the tint on his window Carey Cook