Peoples TWP

Thank you for contacting Peoples Gas and allowing us with the opportunity to address Mr [redacted] 's concerns.On December 12, Peoples received a complaint from the PUC regarding this issue and was able to resolve the complaint with the customer[redacted] previously owned [redacted] *** [redacted] and had a landlord reversion on the account, which allowed for gas to be automatically placed back into his name with no interruption of service if a tenant requested to turn service off When a customer signs up for landlord reversion it is their responsibility to notify the Company when they sell the property or no longer wish to participate in the program On 12/05/Peoples received written request to remove the reversion on the accountI contacted [redacted] and advised as a courtesy we would remove the charges in the amount of $which accrued between 11/29/through 12/06/Customer was satisfied.The charges of $have been removed and the balance for the address is zero.Thank you, Kristen E [redacted] Customer RelationsPeoples Natural Gas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Attn: [redacted] Ref: [redacted] ***, ID: [redacted] Dear Ms [redacted] This letter is in response to complaint dated March 20, for [redacted] (ID [redacted] )Thank you for taking the time to contact Peoples TWP and providing us with the opportunity to review Ms ***'s concerns regarding her account.Review of the account shows a final bill in the amount of $was issued on 12/8/and mailed to the customer's service address, [redacted] ***On 12/11/2014, the customer contacted the company and established a final bill payment arrangement for the terms of $110.29/month for six monthsAt that time the mailing address was updatedMr [redacted] was advised monthly statements would not be issued for the final bill payment plan.On 12/15/2014, payment in the amount of $posted to the final account [redacted] .On 3/3/2015, the company mailed a Final Bill Collection Warning for the amount of $to the customer's current address, [redacted] ***On 3/13/2015, a second notice was issued for the final account balance of $480.40.A payment in the amount of $posted to the account on 3/16/2015.A company dispute representative spoke with Mr [redacted] on 3/20/and advised the account had not been sent to a collection agency yetMr [redacted] stated he would send a payment in the amount of $the same-day for the final bill account balance and advised he was satisfiedCollection activity is suspended until 4/20/2015.In receipt of this complaint, an account statement was mailed to the customer (page 3).I hope this information has been helpful; however, if I can be of further assistance, please feel free to contact me directly at ###-###-####, Monday through Friday, 8:a.m- 4:p.m.Sincerely, [redacted] PTWP Customer Relations

8/4/ Dear Ms*** *** Thank you for bringing this matter to our attention. We have reviewed our records and have determined the following: On 10/18/Mr***’s landlord and he contacted Peoples Gas for new service. The landlord
provided the address of *** *** ** and an account was created in Mr*** ***’s name effective 10/21/16. During the initial call the customer was quoted a security deposit of $96.00. Although Mr*** was quoted a security deposit it was not billed to his newly established account. On 1/27/Mr*** notified the Company that he was being billed for the address *** *** *** **; however his account should have been created for *** *** **. Service for the correct address was backdated in his name as of the modate and billing was re-issuedOn July 24, the gas service was disconnected. Mr*** later contacted Peoples regarding reconnection. A representative quoted the reconnection amount and advised that a $reconnection fee and $security deposit would be billed to the account. The service was restored on August 4th and a $security deposit was billed in three installment paymentsIn review, the $security deposit and $reconnection fee have been waived. A voicemail message was left on the cell phone number provided by the customerWe hope this information and adjustment have adequately satisfied Mr***’s concerns. If Mr*** has any further questions, he may call me directly at ###-###-#### Thank you again for allowing us the opportunity to address this matter Thank you, Sara H*** | Customer Relations Peoples Natural Gas ###-###-#### ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, "for Safety Reasons" regarding the shutting off of my meter DID NOT stop the leak - as it was BEFORE (street side) of the meter
Regards,
*** ***

Ref: *** ***Dear Ms***.This letter is in response to the complaint dated September 21, for *** *** (ID ***)Thank you for taking the time to contact Peoples TWP and providing us with the opportunity to review Mr***' concerns.On September 17, 2015, during a service line
leak survey, the company discovered a leak on the riser and the gas was left off for safetyA door hanger was left to notify the customerRepairs to the riser are the consumer's responsibilityOn September 23, 2015, after the necessary repairs had been made, the gas service was restored.On September 29, a manager contacted Mr*** regarding his concernsThe manager advised Mr*** that the procedures for this type of issue would be reviewed with the service man and provided Mr*** with his contact information for any future concerns regarding this matter.I hope this information has been helpful; however, if I can be of further assistance, please feel free to contact me directly at ###-###-####, Monday through Friday, 7:A.M-4:P.M.Sincerely,*** ***Customer Relations Specialist

Thank you for contacting Peoples Gas and allowing us with the opportunity to address Mr. [redacted]'s concerns.On December 12, 2017 Peoples received a complaint from the PUC regarding this issue and was able to resolve the complaint with the customer.[redacted] previously owned [redacted]...

[redacted] and had a landlord reversion on the account, which allowed for gas to be automatically placed back into his name with no interruption of service if a tenant requested to turn service off.  When a customer signs up for landlord reversion it is their responsibility to notify the Company when they sell the property or no longer wish to participate in the program.  On 12/05/2017 Peoples received written request to remove the reversion on the account. I contacted [redacted] and advised as a courtesy we would remove the charges in the amount of $34.67 which accrued between 11/29/2017 through 12/06/2017. Customer was satisfied.The charges of $34.67 have been removed and the balance for the address is zero.Thank you, Kristen E[redacted]Customer RelationsPeoples Natural Gas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ref: [redacted]Dear Ms. [redacted].This letter is in response to the complaint dated September 21, 2015 for [redacted] (ID [redacted]). Thank you for taking the time to contact Peoples TWP and providing us with the opportunity to review Mr. [redacted]' concerns.On September 17,...

2015, during a service line leak survey, the company discovered a leak on the riser and the gas was left off for safety. A door hanger was left to notify the customer. Repairs to the riser are the consumer's responsibility. On September 23, 2015, after the necessary repairs had been made, the gas service was restored.On September 29, 2015 a manager contacted Mr. [redacted] regarding his concerns. The manager advised Mr. [redacted] that the procedures for this type of issue would be reviewed with the service man and provided Mr. [redacted] with his contact information for any future concerns regarding this matter.I hope this information has been helpful; however, if I can be of further assistance, please feel free to contact me directly at ###-###-####, Monday through Friday, 7:30 A.M. -4:00 P.M.Sincerely,[redacted]Customer Relations Specialist

Attn: [redacted]Ref: [redacted], ID: [redacted]Dear Ms. [redacted]This letter is in response to complaint dated March 20, 2013 for [redacted] (ID [redacted]). Thank you for taking the time to contact Peoples TWP and providing us with the opportunity to review Ms....

[redacted]'s concerns regarding her account.Review of the account shows a final bill in the amount of $661.78 was issued on 12/8/2014 and mailed to the customer's service address, [redacted]. On 12/11/2014, the customer contacted the company and established a final bill payment arrangement for the terms of $110.29/month for six months. At that time the mailing address was updated. Mr. [redacted] was advised monthly statements would not be issued for the final bill payment plan.On 12/15/2014, payment in the amount of $181.00 posted to the final account [redacted].On 3/3/2015, the company mailed a Final Bill Collection Warning for the amount of $39.20 to the customer's current address, [redacted]. On 3/13/2015, a second notice was issued for the final account balance of $480.40.A payment in the amount of $39.20 posted to the account on 3/16/2015.A company dispute representative spoke with Mr. [redacted] on 3/20/2014 and advised the account had not been sent to a collection agency yet. Mr. [redacted] stated he would send a payment in the amount of $480.40 the same-day for the final bill account balance and advised he was satisfied. Collection activity is suspended until 4/20/2015.In receipt of this complaint, an account statement was mailed to the customer (page 3).I hope this information has been helpful; however, if I can be of further assistance, please feel free to contact me directly at ###-###-####, Monday through Friday, 8:00 a.m. - 4:30 p.m.Sincerely,[redacted]PTWP Customer Relations

Review: I arrived home 9-17-15 @ 1910hrs to find that Peoples TWP had turned off my natural Gas service at my meter due to a required "safety check" earlier in the day. The "sorry we missed you" card in my door said 1000hrs. Neither myself or any of my neighbors have had any problems or odors of Natural gas in the area. My specific issue is that given the fact that I have no curb box at my address, and if they "found" this leak was bad enough to turn off my service (at the meter), then what did they do in regards to my safety. The leak is still present, just below the meter, within inches, and I have no gas service. The leak is still present, on he incoming line from the street! Why wasn't I given the opportunity to repair this problem inside the "10 day" option as stated on their card? Why wasn't repairs initiated at the street if, again, the leak was so bad? Now, as I type this, with repeated unsatisfactory phone calls to Peoples/TWP reps there is still a leak 6 inches from my brick ranch home (residential setting). I have made contact to a plumber, I have moved forward, but am hesitant because I feel the Utility holds some responsibility here. Again, I STILL HAVE A LEAK THAT THEY ARE NOT ADDRESSING on their side of the meter but turned gas off to my structure... I am astonished as I have over 30 years in Public Safety myself (as a career Firefighter). I only mention this aspect because I feel it lends validity to my complaint.Desired Settlement: I do not know what to say. I wish to have further explanation of their course of action. I still have a leak that they say will be my problem, yet they turned off my gas service, which is after the leak... I don't get their "safety" reasoning... I want continued dialog with them s to what happens now. Its like they stopped, found something, did something (that doesn't address the problem), and now have walked away from the problem... Is this ethical, proper, even make sense?

Business

Response:

Ref: [redacted]Dear Ms. [redacted].This letter is in response to the complaint dated September 21, 2015 for [redacted] (ID [redacted]). Thank you for taking the time to contact Peoples TWP and providing us with the opportunity to review Mr. [redacted]' concerns.On September 17, 2015, during a service line leak survey, the company discovered a leak on the riser and the gas was left off for safety. A door hanger was left to notify the customer. Repairs to the riser are the consumer's responsibility. On September 23, 2015, after the necessary repairs had been made, the gas service was restored.On September 29, 2015 a manager contacted Mr. [redacted] regarding his concerns. The manager advised Mr. [redacted] that the procedures for this type of issue would be reviewed with the service man and provided Mr. [redacted] with his contact information for any future concerns regarding this matter.I hope this information has been helpful; however, if I can be of further assistance, please feel free to contact me directly at ###-###-####, Monday through Friday, 7:30 A.M. -4:00 P.M.Sincerely,[redacted]Customer Relations Specialist

Review: My husband and I were Peoples TWP customers from approximately October 2013 to July 2014. We'd been paying off our remaining balance after we moved. Peoples TWP sent my husband and I a "Final Bill Collection Warning" dated March 3, 2015. Neither my husband nor I remember missing a bill or receiving any "Past Due" notification. In the "Final Bill" letter, we were told that they were writing to advise us that they had "not received payment of $39.20 which represents your outstanding balance for gas service". We paid the $39.20 bill on March 12th. Soon thereafter, we received a letter from Peoples TWP dated March 13, 2015. This was another "Final Bill Collection Warning" from them, except this time the amount was for $480.40! My husband called Peoples TWP today, March 20, for clarification. He was told that they they didn't know where the $39.20 bill came from because their billing is third party. He asked the representative if she could confirm that they had actually sent us bills before sending the "Final Bill Collection Warning" letters. She said they supposedly had sent the bills, and that it was the Post Office's fault if it didn't get to us! My husband said that he would like to just pay the bill and get it taken care of, and she proceeded to tell him that the matter has already been sent to a collection agency! This is unacceptable. Both my husband and I are completely dissatisfied with Peoples TWP.Desired Settlement: My husband and I would like a receipt of all payments made by us, and the amount we currently owe (if anything). We would also like a refund, if applicable, and any collections case closed. Since we have been paying our bills, we do not want any negative impact on our credit scores because of Peoples TWP.

Business

Response:

Attn: [redacted]Ref: [redacted], ID: [redacted]Dear Ms. [redacted]This letter is in response to complaint dated March 20, 2013 for [redacted] (ID [redacted]). Thank you for taking the time to contact Peoples TWP and providing us with the opportunity to review Ms. [redacted]'s concerns regarding her account.Review of the account shows a final bill in the amount of $661.78 was issued on 12/8/2014 and mailed to the customer's service address, [redacted]. On 12/11/2014, the customer contacted the company and established a final bill payment arrangement for the terms of $110.29/month for six months. At that time the mailing address was updated. Mr. [redacted] was advised monthly statements would not be issued for the final bill payment plan.On 12/15/2014, payment in the amount of $181.00 posted to the final account [redacted].On 3/3/2015, the company mailed a Final Bill Collection Warning for the amount of $39.20 to the customer's current address, [redacted]. On 3/13/2015, a second notice was issued for the final account balance of $480.40.A payment in the amount of $39.20 posted to the account on 3/16/2015.A company dispute representative spoke with Mr. [redacted] on 3/20/2014 and advised the account had not been sent to a collection agency yet. Mr. [redacted] stated he would send a payment in the amount of $480.40 the same-day for the final bill account balance and advised he was satisfied. Collection activity is suspended until 4/20/2015.In receipt of this complaint, an account statement was mailed to the customer (page 3).I hope this information has been helpful; however, if I can be of further assistance, please feel free to contact me directly at ###-###-####, Monday through Friday, 8:00 a.m. - 4:30 p.m.Sincerely,[redacted]PTWP Customer Relations