Penn Auto Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I stated the High beams, door locks, and heated seats were fixedThe TPMS sensor has been on for a week nowAre you seriously attempting to tell me that I need to drive my car for 200+ miles to reset the TPMS module? That's horse ***The manual in my car says to drive the car for mins at mph or more to reset the sensor, which I have done more than 20+ timesWhen I called [redacted] where I purchased the car they told me to bring it to their service group (Penn Auto Group) to have the sensor turned off.I WILL NOT be satisfied with this transaction until my TPMS light is off and Properly resetI never once requested to have all of my sensors changed in my tiresI simply stated that if the TPMS Module was indeed replaced and the TPMS light is still on then maybe the tire sensors need to be checkedI am trying to make sure this isn't a larger electrical issue with my carMy car should be sent to a dealership and properly looked at be people who are actually AES certified and can properly diagnose my carI refuse to bring my car back to your service group so that they can shut off my TPMS lightI have a two year old that o drive with daily, and I just purchased this carI don't care insignificant this light may seem to you, its a big deal to me Regards, [redacted]

They sold me a car that they knew had problems, I almost died in this carI bought the car and brought it back the next day because of the problemWould not do anything except they would fix the problem if I paid themI heard a person in the back say to another person to tell that American (me) infidel to pound sand and was laughing about it

To whom it may concern:On May 23, 2017, So [redacted] came into Penn Auto GroupSame day she drove off in a [redacted] ***, and traded in a [redacted] At the time of sale, [redacted] provided us with a pay stub from what she claimed to be was her current jobUpon verification of employment, the financial institution ( [redacted] ) has determined that she's no longer employed at said jobAt that point, we advised [redacted] that the deal will have to be canceledThe day she came back in, she was given options: either attempt to [redacted] with a different bank (since she claimed that she has a new job), or to cancel the dealShe opted to cancel the dealShe was then very clearly advised that Penn Auto Group has invested $into repairs of the tracarShe offered to pay $of it, and Penn Auto Group has agreed to release the car with that payment

First, we will speak to Mr [redacted] about his comment" Sorry I can be a little Racist"That is not an acceptable comment from any of our employees, and I sincerely apologize on behalf of our entire organization Secondly, I am not aware of Mr [redacted] wearing inappropriate attireWithout a better description of "inappropriate", I can't address this subject except to say that I will speak to his manager to ensure that" business casual" is what is followed at the dealershipWe cannot run anyone's credit without their permissionWE would not have access to anyone's social security number or other information without it being given to us by our customerThen, when it is submitted, by submitting it on-line, you are giving permission for it to be runI have a copy of your credit application, which indicates you had to have disclosed your information and therefore it would have been sent to the bureau'sAccording to Experian and other credit agencies, when looking for a higher ticket item where "shopping" for the best rates are normal, your score is not affected and usually happens in a 2-week periodItems, such as credit card inquiries in a short period will affect the scoringYou can go to [redacted] and get more information on how your credit scores are affectedI am truly sorry that your experience at Penn Auto Group was not a pleasant one and we will be speaking to the employee about this infractionPlease accept our sincerest apologies

To Whom It May Concern,After multiple phone conversations and completely fixing all issues with the vehicle, Mr*** isn't satisfied Also speaking with
his mechanic was told that vehicle had no more mechanical issues, Mr*** is still not satisfied At this point I am a lose of words.THANK YOU

To whom it may concern,On November 19, *** *** did purchase a *** *** *** lien on it, so for that we needed to get her plates and put lien on title title, through the Holiday on third party out of state plates was a little backed up So *** was offered a rent car,
and did drive a rent car for over a week, while the minor repairs were being done on her vehicle no cost to her, attached is bill and car repair which were paid Thank you, Lon 1/20/

To whom it may concern:On March 2, 2017, *** *** came into Penn Auto Group looking to buy an affordable vehicleWe had a Chrysler Sebring advertised for $*** stated that her budget was$2700, We discounted our vehicle to $all inclusive, and sold the vehicle As-is, which
implies that the vehicle has no warranty*** was very clearly explained this, and a FTC buyers guide was signedas such.Penn Auto Group is willing to check the vehicle out, and facilitate any necessary repairs at thecustomer's expense.* Louis O***General ManagerPenn Auto Group

February 16, 2017J?nu?r? 23, ** *** stated that he was interested in purchasing vehicleAt that time w? let ** *** know that we will do what we can to help himAfter running his credit, we notified *** *** that due to his credit standing, this would be a special finance
case, which means that there will be additional documentation required by the lenders** *** test drove a *** ***, and he liked itUpon starting the process of acquiring a loan for ** ***, the customer was notified that he would be required to put approximately $down in order to obtain financing for said vehicle upon approval of lendersOnce we had the approval in hand, we made the deal with *** *** with a monthly payment of $per month, provided that the lender would receive all the proper documentationUpon further review by the lender, on February 2, 2017, the lender decided to reject the contract, at which time, Penn Auto Group was notified of thisIn turn, we notified *** *** that he would have to come back to re-sign a contract with a different fenderNeither *** ***, nor Penn Auto Group is at faultOn February 2, *** *** was also notified of the terms of the new loan with a different tender, and it was made clear that ** *** may have to provide additional documentation as per the lender's stilpulations - as it is not uncommon for these things to happen on secondary finance dealsUpon receiving all the correct documentation, the second fender contracted the deal, and the dealership was funded with a lower monthly payment of $434.51.Penn Auto Group has apologized to *** *** on numerous occasions and we have done everything in our power to help the customer obtain a loan for a vehicle that he specifically desired.Louis O., General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I didn't have a choice but to pay the $475or else I would of had to take the bus home and I need a carAnd as for the job verification they knew that I was starting a new job the following week after I got the car because I sent them the new job offer letterI still want my $back! I didn't go there to fix my car neither sell my car but I had to give them that money so I can get my car back. Regards,
*** ***

From: *** ***
Date: Thu, Sep 25, at 6:PM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: [email protected]
My car is fixed I'm
done dealing with Penn Auto
***

To Whom It May Concern,
After multiple phone conversations and completely fixing all issues with the vehicle, Mr*** isn't
satisfied Also speaking with his mechanic was told that vehicle had no more mechanical issues, Mr*** is still not satisfied At this point I am a lose of words.THANK YOU

To whom it may concern,As far as *** ***, attached is bills that never came out of his pocket, and still working with him.Thank You

First, we will speak to Mr. [redacted] about his comment" Sorry I can be a little Racist". That is not an acceptable comment from any of our employees, and I sincerely apologize on behalf of our entire organization.  Secondly, I am not aware of Mr. [redacted] wearing inappropriate attire. Without a better...

description of "inappropriate", I can't address this subject except to say that I will speak to his manager to ensure that" business casual" is what is followed at the dealership. We cannot run anyone's credit without their permission. WE would not have access to anyone's social security number or other information without it being given to us by our customer. Then, when it is submitted, by submitting it on-line, you are giving permission for it to be run. I have a copy of your credit application, which indicates you had to have disclosed your information and therefore it would have been sent to the bureau's. According to Experian and other credit agencies, when looking for a higher ticket item where "shopping" for the best rates are normal, your score is not affected and usually happens in a 2-4 week period. Items, such as credit card inquiries in a short period will affect the scoring. You can go to [redacted] and get more information on how your credit scores are affected. I am truly sorry that your experience at Penn Auto Group was not a pleasant one and we will be speaking to the employee about this infraction. Please accept our sincerest apologies.

To whom it may concern:Penn Auto Group's Service Center has performed the requested work on [redacted]' vehicle, The door locks, high beams, and fuel door have all been taken care of. The module for the Tire Pressure Monitor System has been reprogrammed correctly.[redacted] was then asked to drive...

the car for a few days to help diagnose if there is a faulty TPMS sensor, and instead she insisted on all of the sensors to be replaced at a [redacted] dealership which may or may not be necessary.As per poor customer service, Penn Auto Group management would like to extend an apology to [redacted] if anything that was said to her offended her.Thank you.Penn Auto GroupGeneral ManagerAttached below, are the repair invoices showing the repairs that have been done to [redacted]' vehicle.

4/27/17Dear [redacted],We are in receipt of the letter from [redacted], ID [redacted]. Unfortunately, we did not sell a vehicle to [redacted], nor are we aware of his relationship, if any, to the actual purchaser.We do have records of selling a 2004 [redacted], for the amount stated, in the...

beginning of March, 2017, but not to this party,With the privacy regulations, we are unable to furnish any specific information to you at this time, without written consent from the actual purchaser,if a relationship can be established and we secure written permission from the purchaser, we will be more than happy to discuss the specifics of the purchase and potential remedies in an effort to satisfy the purchaser,apologize, in advance, for any inconvenience to the Revdex.com as a result of this response, but trust you understand the privacy issues that would be violated by us disclosing information to unauthorized individuals,Please don't hesitate to call or write if I can be of further assistance in this matter.Sincerely,Scott A

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 As I stated the High beams, door locks, and heated seats were fixed. The TPMS sensor has been on for a week now. Are you seriously attempting to tell me that I need to drive my car for 200+ miles to reset the TPMS module? That's horse [redacted]. The manual in my car says to drive the car for 7 mins at 16 mph or more to reset the sensor, which I have done more than 20+ times. When I called [redacted] where I purchased the car they told me to bring it to their service group (Penn Auto Group) to have the sensor turned off.I WILL NOT be satisfied with this transaction until my TPMS light is off and Properly reset. I never once requested to have all of my sensors changed in my tires. I simply stated that if the TPMS Module was indeed replaced and the TPMS light is still on then maybe the tire sensors need to be checked. I am trying to make sure this isn't a larger electrical issue with my car. My car should be sent to a dealership and properly looked at be people who are actually AES certified and can properly diagnose my car. I refuse to bring my car back to your service group so that they can shut off my TPMS light. I have a two year old that o drive with daily, and I just purchased this car. I don't care insignificant this light may seem to you, its a big deal to me.
Regards,
[redacted]

3/20/17 Dear [redacted],l am responding to the letter from [redacted], complaint # [redacted], claiming an ongoing motor oil leak on his vehicle.According to our service files on the vehicle, we have only seen the customer and his vehicle on 3 occasions, since he took delivery. have attached 2 of...

the repair orders, on the 3rd, there was no work performed written on the ticket, but we replaced his left side valve cover gasket. He may have stopped on other occasions, but did not have any work performed. We do know of his most recent visit, there was no work done, only a quick diagnosis of the problem and an estimate of cost.On 9/16/16 we changed the oil. On 11/11/16 we changed the oil and replaced a valve cover gasket, the same that was replaced in August on the 3rd ticket (which is not included). Despite the charges showing on the ticket, we did not charge the customer, since we replaced it a short time previously.On his most recent visit, where there is no ticket, we diagnosed the vehicle as needing a head gasket. The cost to replace the head gasket was $2500, however, we told [redacted], since he has been a customer, we would only charge $1,100.The only recurring problem was the head gasket needing to be replaced twice, and the customer was not charged either time. The head gasket is an unrelated item and we were affording the customer over a 50% discount as a goodwill gesture.Sincerely,Scott A[redacted], Director of Operations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
The dealership assured us the title would be mailed before the temporary Pennsylvania plates expired; it was not. And update to this situation, penn auto group is refusing to pay for the rotors that need to be replaced before the car can pass inspection in MD. Penn auto group assures me that they wouldn't sell a car that doesn't pass inspection, but it has. Also we finally received the title and plates in the mail, how ever there is a temporary registration which expires at the end of February. The dealership, if they were going to thoroughly do the titlework and registration work, they should have made sure the car could pass an inspection in the state the car was being registered. I do not think I should have to pay for the replacement of the rotors, the check engine light is back on, and a permenant registration. The rental Car was taken back on January 11th and I believe we picked it up on December 21st. It was like pulling teeth to get PennAuto Group and [redacted] to communicate because Penn Auto Group was never available when it was time to get the information for the Rental car.  Regards,
[redacted]

To whom it may concern:On May 23, 2017, So[redacted] came into Penn Auto Group. Same day she drove off in a 2014 [redacted], and traded in a 2006 [redacted]. At the time of sale, [redacted] provided us with a pay stub from what she claimed to be was her current job. Upon verification of employment,...

the financial institution ([redacted]) has determined that she's no longer employed at said job. At that point, we advised [redacted] that the deal will have to be canceled. The day she came back in, she was given 2 options: either attempt to [redacted] with a different bank (since she claimed that she has a new job), or to cancel the deal. She opted to cancel the deal. She was then very clearly advised that Penn Auto Group has invested $551.99 into repairs of the trade-in car. She offered to pay $475 of it, and Penn Auto Group has agreed to release the car with that payment.

To whom it may concern,
As far as [redacted], attached is bills that never came out of his pocket, and still working with him.
Thank You