Penguin Random House

Revdex.com: At this time, I have not been contacted by doubleday book club regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by doubleday book club regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: A person named [redacted] that came from one of Random House's publishing divisions said that they don't accept script or screenplay manuscripts and that this is the only reason they rejected my book, even though their website has 12 books published in the same form they claim not to accept. Another thing that bothered me is this employee asked for more details about my book after I submitted it to them, in the form they said they can't accept. This guy misrepresented Random House's service and frustrated my client, and as a literary agent I can not just let this slide.Desired Settlement: I desire that my client's manuscript "No Limits Beyond a Genius" gets published because it meets your requirements and they have published over 4,000 books in a similar genre, as well as have a variety of books written in the same font and format form.

Consumer

Response:

At this time, I have not been contacted by Random House regarding complaint ID [redacted].

Sincerely,

Business

Response:

I am afraid we cannot offer additional resolution for complaint #[redacted] for [redacted]. Although we may have published works of a similar genre to that previously submitted by the complainant, we cannot accept all works submitted to us by an agent for publication.

Thank you,

Consumer

Response:

I reject the response because they published works that are similar to what I made and at first they told me they had nothing similar to it

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Random House regarding complaint ID [redacted].

Sincerely,

Review: I sent a email to the company asking them this " Comment: you are running a special buy 2 books get 1 for 1.99 says will show the discount when you place book in carts and it does not I have 2 for 17.99 and 1 for 15.99 none changed to 1.99 all why this is always a problem with your site never seems to discount like it is listed Thank you, .......that is the email I sent they sent a generic response saying they will respond within 24 hours never did my next response was my business must not be important you haven't responded. they did with we sent your order as per your request..... do you see any request for that ? I asked a question I would of shopped more if they could of answered why the offer wasn't working . I did respond with I want my money refunded in my account I did not tell you to place a order I asked a question . They did respond days later that I could return but order was already shipped. I get the order yesterday the order I had in my cart not processed by me had 3 books in it they selected the 2 highest priced books sent them did not send the 3rd book at the discounted rate as they were advertising on their site. This site often offers deals but they do not work like they are suppose to and to process a order from a person asking a question and to select the 2 most expensive book and not to fulfill the agreement they were offering is unfair to the consumer !

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Full refund plus cost to ship books back that they sent that were incorrect

Consumer

Response:

At this time, I have not been contacted by doubleday book club regarding complaint ID [redacted].

Sincerely,