PeeKeeper LLC

February 13, Dear [redacted] ***,In response to the complaint against the company PeeKeeper, LLC.The customer had first contacted us on January 4, stating her dog chewed through the garment and that it didn't fit her dog properlyShe requested at that time that she would like to exchange the damaged garment for a larger sizeWe told her items needed to be in brand new condition for them to be returnedOut of good faith we offered the customer a discount of 30% off another purchasePlease see attached for a copy of the company emails.Customer went from wanting to make an exchange for the correct size to opening a complaint with [redacted] Customer was not satisfied with our offer and contacted [redacted] whom she used to make the paymentCustomer opened a claim against our company [redacted] reviewed the dispute and closed the case in favor of our companyPlease see attached [redacted] dispute.This customer has made statements to get a refund from our companyFirst stating to us that her dog chewed the garmentNext, stating to [redacted] her dog "did not chew on the strap per se, but I did see her mouth on it"Lastly, her claim with Revdex.com is that her dog didn't chew the garment.Sincerely,Lisa WOwner

February 13, 2016Dear [redacted] ***,In response to the complaint against the company PeeKeeper, LLC.The customer had first contacted us on January 4, stating her dog chewed through the garment and that it didn't fit her dog properlyShe requested at that time that she would like to exchange the damaged garment for a larger sizeWe told her items needed to be in brand new condition for them to be returnedOut of good faith we offered the customer a discount of 30% off another purchasePlease see attached for a copy of the company emails.Customer went from wanting to make an exchange for the correct size to opening a complaint with [redacted] Customer was not satisfied with our offer and contacted [redacted] whom she used to make the paymentCustomer opened a claim against our company [redacted] reviewed the dispute and closed the case in favor of our companyPlease see attached [redacted] dispute.This customer has made statements to get a refund from our companyFirst stating to us that her dog chewed the garmentNext, stating to [redacted] her dog "did not chew on the strap per se, but I did see her mouth on it"Lastly, her claim with Revdex.com is that her dog didn't chew the garment.Sincerely,Lisa W.Owner

May 2, 2015Dear *** ***,Thank you for contacting us in regards to a customer's complaint about a dog diaper she purchased for her dog.Our return policy is found on our website and is on the invoice that is enclosed with every orderIt States:Please place a pad inside the
Peekeeper before trying it on your dog for the first time.Contact us at support(a peekeeper.com within three days for an exchange or returnAll exchanges or returns need to be in brand new, unused/unmarked conditionWe accept returns minus a $handling fee per PeekeeperWe will not accept a return or exchange if the Peekeeper has been used or spot cleanedIf an item is returned and it is slightly soiled, a refund or exchange will not be givenOn 2/5/customer returned the first garment it was soiled but we overlooked this because she was making an exchange.On 2/6/we shipped a second package to her and placed a note explaining the first garment was soiled and to please put a pad in the Peekeeper before trying it on her dog or we would not be able to accept another return if it was soiledOn 2/11/customer contacted us and told us that the second Peekeeper didn't fit her dogWe gladly told her our return policy again and to ship it back to us.On 4/6/almost two months later she ships the Peekeeper back to usUpon receipt of the Peekeeper we documented with pictures that it was soiledPlease see enclosed picturesThis was the second Peekeeper she sent back soiledWe notified the customer that we couldn't accept this return and that we could send it back to her or donate it to a rescueOn 4/17/she contacted Revdex.comPlease note that the attached email log shows that she contacted us again after she contacted youOn 4/28/she contacted our company and requested that we send the Peekeeper back to herShe would wash it and send it back to usObviously this is not acceptable to our companyWe made many good faith attempts to accommodate this customerThank you for your timeIf you have further questions please let me knowBest regards,Lisa W
Owner

December 05, 2017Dear [redacted],In response to the complaint against the company Peekeeper, LLC. ID of [redacted].The customer had first contacted us by email on November 19, 2017 at 3:21 PM EST stating that she was having sizing issues with the size she ordered for her dog. One hour and 34...

minutes later at 4:55 PM Peekeeper answered her by email.The email PeeKeeper sent the customer explained how to find the correct size in regards to the size the customer ordered.PeeKeeper also offered further assistance during office hours by phone. It was explained that PeeKeeper was closed at the time of the email. Customer was given a phone number for the business and the office hours Monday thru Friday 8 am to 4 pm. Customer was told that there is one person answering the phone and to leave a message if she got the voice mail. Customer was also told phone calls are returned within 10 minutes.Customer was not satisfied with PeeKeeper office hours Monday-Friday 8 AM to 4 PM and never left a message if she called.PeeKeeper offered a phone number and fast email responses after hours. PeeKeeper made an effort to contact and explain the sizing issues with the customer. Peekeeper asked for photos of dog and weight so PeeKeeper could help the customer with the issue. The customer didn't respond with any of these request. PeeKeeper does respond to all emails 24 hours a day and within a few hours. PeeKeeper has sold over 16,000 PeeKeepers with less than .08% returned for sizing issues. The fit depends on how accurately the customer measures. PeeKeeper offers easy return and exchanges and this is clearly stated on the invoice the customer receives and the website before they make a purchase. Customers can simply return the PeeKeeper if they don't like it for any reason for a refund or exchange it. The PeeKeeper is a dog diaper and cannot be soiled with urine or feces for a return.Customer purchased the dog diaper on 9/29/2011. Item was delivered 10/2/17. Customer's first contact with PeeKeeper was 11/18/2017. We have no correspondence any earlier from customer. Please have her document this and forward these emails to us if we are incorrect. Company policy is to contact us within 3 business days for a return or exchange authorization as per our return policy. it was 6 weeks when PeeKeeper received the first email from the customer.As a good faith gesture, PeeKeeper will still honor customers return if it is not soiled for a full refund minus shipping. Purchase price was $39.99 not $48.89 as customer stated. Customer had the choice between free shipping and priority shipping. Customer selected priority for $8.90. Priority shipping is not refunded.Please see attached Document 1,2 & 3 for email correspondence.Attached Documented Shipping If you need any more information in regards to this case please let me know.Sincerely,Lisa WOwner

February 13, 2016
Dear [redacted],In response to the complaint against the company PeeKeeper, LLC.The customer had first contacted us on January 4, 2016 stating her dog chewed through the garment and that it didn't fit her dog properly. She requested at that time that she...

would like to exchange the damaged garment for a larger size. We told her items needed to be in brand new condition for them to be returned. Out of good faith we offered the customer a discount of 30% off another purchase. Please see attached for a copy of the company emails.Customer went from wanting to make an exchange for the correct size to opening a complaint with [redacted]. Customer was not satisfied with our offer and contacted [redacted] whom she used to make the payment. Customer opened a claim against our company. [redacted] reviewed the dispute and closed the case in favor of our company. Please see attached [redacted] dispute.This customer has made false statements to get a refund from our company. First stating to us that her dog chewed the garment. Next, stating to [redacted] her dog "did not chew on the strap per se, but I did see her mouth on it". Lastly, her claim with Revdex.com is that her dog didn't chew the garment.Sincerely,Lisa W.
Owner

May 2, 2015Dear [redacted],Thank you for contacting us in regards to a customer's complaint about a dog diaper she purchased for her dog.Our return policy is found on our website and is on the invoice that is enclosed with every order. It States:Please place a pad inside the Peekeeper before trying...

it on your dog for the first time.Contact us at support(a peekeeper.com within three days for an exchange or return. All exchanges or returns need to be in brand new, unused/unmarked condition. We accept returns minus a $5 handling fee per Peekeeper. We will not accept a return or exchange if the Peekeeper has been used or spot cleaned. If an item is returned and it is slightly soiled, a refund or exchange will not be given.On 2/5/15 customer returned the first garment it was soiled but we overlooked this because she was making an exchange.On 2/6/15 we shipped a second package to her and placed a note explaining the first garment was soiled and to please put a pad in the Peekeeper before trying it on her dog or we would not be able to accept another return if it was soiled.On 2/11/15 customer contacted us and told us that the second Peekeeper didn't fit her dog. We gladly told her our return policy again and to ship it back to us.On 4/6/15 almost two months later she ships the Peekeeper back to us. Upon receipt of the Peekeeper we documented with pictures that it was soiled. Please see enclosed pictures. This was the second Peekeeper she sent back soiled. We notified the customer that we couldn't accept this return and that we could send it back to her or donate it to a rescue.On 4/17/15 she contacted Revdex.com. Please note that the attached email log shows that she contacted us again after she contacted you.On 4/28/15 she contacted our company and requested that we send the Peekeeper back to her. She would wash it and send it back to us. Obviously this is not acceptable to our company.We made many good faith attempts to accommodate this customer.Thank you for your time. If you have further questions please let me know.Best regards,Lisa WOwner

February 13, 2016Dear [redacted],In response to the complaint against the company PeeKeeper, LLC.The customer had first contacted us on January 4, 2016 stating her dog chewed through the garment and that it didn't fit her dog properly. She requested at that time that she would like to exchange...

the damaged garment for a larger size. We told her items needed to be in brand new condition for them to be returned. Out of good faith we offered the customer a discount of 30% off another purchase. Please see attached for a copy of the company emails.Customer went from wanting to make an exchange for the correct size to opening a complaint with [redacted]. Customer was not satisfied with our offer and contacted [redacted] whom she used to make the payment. Customer opened a claim against our company. [redacted] reviewed the dispute and closed the case in favor of our company. Please see attached [redacted] dispute.This customer has made false statements to get a refund from our company. First stating to us that her dog chewed the garment. Next, stating to [redacted] her dog "did not chew on the strap per se, but I did see her mouth on it". Lastly, her claim with Revdex.com is that her dog didn't chew the garment.Sincerely,Lisa W.Owner