Initial Business Response /* (1000, 9, 2016/03/18) */
With regards to this case, we do not have a ***, nor an *** in our programs
Thank you
***
Initial Consumer Rebuttal /*
(3000, 11, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My ***'s name is *** *** NOT *** ***...AND HE WAS A CLIENT AT STONECREST! *** *** *** IS ***'S ***
Final Business Response /* (4000, 16, 2016/04/05) */
Sorry for the delayI needed to get a copy of ***'s invoice from the accountantFor *** please see the attached ***'s letter and a copy of her invoice for February
Initial Business Response /* (1000, 11, 2016/03/18) */
We are responding to the complaint made by Ms***We are required to inform you that *** was a ***The amount of $*** that *** has identified paying to Stonecrest for
her *** to attend our programs is incorrectI have attached her February Invoice as evidenceYou will notice charges on the invoice, one for Day Program and one for Respite ServicesThe *** services are charged after the service is renderedAlso, the Board of Directors sent out a letter dated December 22, informing parents that they must provide days notice before withdrawing their child from our programsI have attached a copy of this letter that went out with the January Invoices
***
Initial Consumer Rebuttal /* (3000, 13, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My official response to the the statement to Stonecrest Empowerment Society of Nova Scotia
I was a *** till Feb 16th when *** Also reported to *** that I was taking my *** from the program due to *** As of January they had tacked on a 10% increase to the rate of *** which amounts to *** which *** stated in her statement was suppose to be for *** services which there was none in February as was on the statement she had sentplus % tax which which added up to $*** Sorry for the *** omissionAs for the day notice for to take said client from this service I had not signed anything in that respect As for me asking for a refund for half of February that he didn't attend there was no staff there to take care of my *** with *** or any staff at all until a few days later So I am asking for a refund of the last two weeks of February
Thank you
Regards
***
Final Business Response /* (4000, 18, 2016/04/05) */
For ***, we do not charge *** until services are renderedOn January 27th, at 12:34pm, the accountant received an email from the ***, ***, stating that *** had additional *** to be billed on her next invoice (February)These additional *** hours amounted to the $*** chargeThese *** services were *** at the end of January and needed to be recouped from her next invoiceAs *** was also a ***, she was aware from *** that *** services would only be charged once *** was rendered and she was also in attendance of the meetings discussing that the 10% was not for *** but to bring current clients closer to the new fees without drastic increasesThe board decided to increase amounts slowly, hence the 10% increaseThe 15% is for HST as we are required to be compliant with the ***
Final Consumer Response /* (4200, 20, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The explanation that *** has come back form Stonecrest point of view is not true I had no *** services after the first two weeks of January as it was costing too much could get it cheaper form others.This is directly form a letter that *** sent out as *** of Stonecrest.*** As I have stated I paid the ***I paid in advance and *** is trying to say the extra *** is for *** not true they are grasping at straws as they don't want to pay back the money that is owed to the parents
***
***
Initial Business Response /* (1000, 9, 2016/03/18) */
With regards to this case, we do not have a ***, nor an *** in our programs
Thank you
***
Initial Consumer Rebuttal /*
(3000, 11, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My ***'s name is *** *** NOT *** ***...AND HE WAS A CLIENT AT STONECREST! *** *** *** IS ***'S ***
Final Business Response /* (4000, 16, 2016/04/05) */
Sorry for the delayI needed to get a copy of ***'s invoice from the accountantFor *** please see the attached ***'s letter and a copy of her invoice for February
Initial Business Response /* (1000, 11, 2016/03/18) */
We are responding to the complaint made by Ms***We are required to inform you that *** was a ***The amount of $*** that *** has identified paying to Stonecrest for
her *** to attend our programs is incorrectI have attached her February Invoice as evidenceYou will notice charges on the invoice, one for Day Program and one for Respite ServicesThe *** services are charged after the service is renderedAlso, the Board of Directors sent out a letter dated December 22, informing parents that they must provide days notice before withdrawing their child from our programsI have attached a copy of this letter that went out with the January Invoices
***
Initial Consumer Rebuttal /* (3000, 13, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My official response to the the statement to Stonecrest Empowerment Society of Nova Scotia
I was a *** till Feb 16th when *** Also reported to *** that I was taking my *** from the program due to *** As of January they had tacked on a 10% increase to the rate of *** which amounts to *** which *** stated in her statement was suppose to be for *** services which there was none in February as was on the statement she had sentplus % tax which which added up to $*** Sorry for the *** omissionAs for the day notice for to take said client from this service I had not signed anything in that respect As for me asking for a refund for half of February that he didn't attend there was no staff there to take care of my *** with *** or any staff at all until a few days later So I am asking for a refund of the last two weeks of February
Thank you
Regards
***
Final Business Response /* (4000, 18, 2016/04/05) */
For ***, we do not charge *** until services are renderedOn January 27th, at 12:34pm, the accountant received an email from the ***, ***, stating that *** had additional *** to be billed on her next invoice (February)These additional *** hours amounted to the $*** chargeThese *** services were *** at the end of January and needed to be recouped from her next invoiceAs *** was also a ***, she was aware from *** that *** services would only be charged once *** was rendered and she was also in attendance of the meetings discussing that the 10% was not for *** but to bring current clients closer to the new fees without drastic increasesThe board decided to increase amounts slowly, hence the 10% increaseThe 15% is for HST as we are required to be compliant with the ***
Final Consumer Response /* (4200, 20, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The explanation that *** has come back form Stonecrest point of view is not true I had no *** services after the first two weeks of January as it was costing too much could get it cheaper form others.This is directly form a letter that *** sent out as *** of Stonecrest.*** As I have stated I paid the ***I paid in advance and *** is trying to say the extra *** is for *** not true they are grasping at straws as they don't want to pay back the money that is owed to the parents
***
***