Peak Communications

To Whom It May Concern:Attached please find the letter responding to Revdex.com Complaint # [redacted] Should additional information be necessary, please contact us and we will be happy to accommodate any request.Sincerely,RegulatoryPeak Communications Revdex.com [redacted] Revdex.com Complaint#: [redacted] August 5, 2015To Concerned Individual:Our Third Party Verification records show that the consumer in question was solicited asour customer by telephone on May 19, 2015, and that a person identifying himself as [redacted] , said he had authority to switch local toll and long distance providersfor the line in questionHe accepted our offer of serviceAs confirmation of this acceptance,he provided his date of birth as November 25, We have on file a Third PartyVerification audio recording of this acceptance of our service in which a change of localtoll and long distance service providers was authorized and all fees and charges wereclearly explained.We trust this will provide the information requested by the Revdex.com.Sincerely, [redacted] Regulatory OfficerPeak Communications, Inc

On behalf of Peak Communications, I have attached a response to the complaint of [redacted] *** Sincerely, [redacted] , Attorneyfor Peak Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The first bill I ever received was around January this year, it stated that they were taking over for AT&T billing So this is nonsense! Regardless, the main problem is that I called them and AT&T when I received the first bill and asked AT&T to reinstate me and asked Peak to remove me as their customer! They have not done so I don't need verifications or excuses, I just want to be removed and never contacted by Peak again! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Reason being is that you keep saying you have and audio verification which I called since the last week of July which you have not providedAlso I called to cancel my service which I did and my recent billing cycle for this month you guys one again charge my accountWhen I called you guys have the rudest representative by the wayWhen I called the rude guy on the phone said that you guys are lawful to keep charging my account up till months which seems quite absurdStop charging my account you guys continue to do slamming without my consentYou are deceitful and are liars, because you did say you guys were affiliated with [redacted] Also you guys continue to lie because you say your company only deals with long distance calls when you guys charged me for other services that have nothing to do with long distance callsI do not want you guys to keep charging my account when I called to cancel it and do not tell me you have the right to when you do not Regards, [redacted]

Revdex.comViewridge Avenue, Suite 200San Diego, CA 92123Re: Informal Complaint Case# [redacted] Phone Number: [redacted] (Second Response to Inquiry)February 22, 2017To Concerned Individual:We have removed the customer from our database as of today, February 22, Please allow 24-hours for this to be processedPlease also note that we bill 1-months behind and the customer is responsible for all charges accrued until time of cancellationPeak advises that the customer select his choice of carrier because he will not be able to make long distance calls until he doesWe apologize for any misunderstanding and any inconvenience Please contact us with any other questions or for more information.Sincerely, [redacted] Regulatory RepresentativePeak Communications, Inc

RevDex.com Complaint Department Viewridge Ave# San Diego, CA 92123- June 8, Re: Revdex.com Complaint # [redacted] To Customer Service Manager: We received your letter regarding the referenced complaint in which you requested a response from us On November 10, Mr [redacted] completed a Third Party Verification and using his birth date of June 14, 1968, agreed to accept our offer of service We appreciate Mr [redacted] bringing to our attention the possibility that our sales representative may have used misleading sales tacticsShould we validate this claim, we will discipline and or terminate the individual in questionWe take such allegations seriously, and we will do our best to resolve this issue Our system indicates that he called our customer service center on May 29, and canceled his service Mr [redacted] ‘s account was deactivated and no further charges will be incurred after that datePerhaps Mr [redacted] switched his service in December, but failed to contact us directly until May, which is why he continued to see chargesSwitching carriers does not deactivate service, as noted in our service contract in our welcome letter As a courtesy, we have credited his account $for monthly recurring charges Sincerely, p.p [redacted] [redacted] ***, Regulatory Officer

Dear Sir or Madam: Peak Communications hereby responds to the informal complaint filed by [redacted] in the above-captioned proceedingPeak Communications has worked to provide Ms [redacted] and the Bureau with all pertinent information within its control regarding this matterPeak Communications is a corporation duly organized under the laws of California, and is a reseller of telecommunications services pursuant to the terms of federal and several state authorizationsPeak Communications offers its customers flat-rate long distance servicesAll Peak Communications’ sales obtained through telemarketing are verified by an appropriately qualified and independent third party verification service pursuant to Section of the Federal Communication Commission's Rules, C.F.R§ Peak Communications does not compensate verification services based upon a successful outcome of the verification processPeak Communications' verification service for this sale was Capitol Verification a provider of verification services located at P.OBox 1641, Superior, Wisconsin Following verification, a Welcome Package, which includes a welcome letter and a notice of all terms and conditions, is mailed to the customerPeak Communications bills its customers through USBI, a provider of billing clearinghouse services for telecommunications service providers Peak Communications' records indicate the following facts regarding this account: On December 6, 2017, a sales agent representing Peak Communications contacted the residence of [redacted] , and spoke to [redacted] regarding changing the local toll and long distance telephone carrier for the residence to Peak CommunicationsThe call was then transferred to a representative from Capitol Verification who spoke to [redacted] to verify her intent to switch her local toll and long distance carrier to Peak Communications During the verification process, Ms [redacted] confirmed that she was authorized to make this decision for the applicable telephone line, verified the number to be switched and also confirmed all relevant account informationMs [redacted] also confirmed that she understood that the call she had received was made by a representative of Peak Communications, which is independent of her local phone companyMs [redacted] confirmed that she wanted to change her local toll and her long distance service, which includes state-to-state, international and certain intrastate calls for this telephone number to Peak CommunicationsThe verification agent informed Ms [redacted] that she would be billed a flat rate of cents per minute for all local toll and long distance calls and a monthly service charge of $ For verification purposes, [redacted] gave her date of birthTo complete the verification process, the verification agent ended the original call and called Ms [redacted] at 303-399-to confirm that the verifier had just spoken to her Peak Communications has shown that this switch was authorized and made with full disclosure to the customerNevertheless, in the interest of good customer relations, Peak Communications issued [redacted] a credit of $on March 12, for a full credit of all services billedService and billing to this account have been canceledPeak Communications respectfully requests that the Bureau close this fileVery truly yours, [redacted] Attorneyfor Peak Communications cc: Peak Communications

To Concerned Individual:Attached is the Third Party Verification recording in which [redacted] accepted services from Peak Communications in which it was clearly explained that a change of local toll and long distance service providers was authorized and all fees and charges were clearly explained.Our records indicate Ms [redacted] cancelled our service on August 3, and she is no longer receiving Peak services It is also in our records that a LEC adjustment was issued on August 20, and August 28, 2015.Please note that if there are any other questions or outstanding issues the consumer has, we are more than happy to address them and provide additional information if necessary.Sincerely,Regulatory RepresentativePeak Communications

RE: ID: 12694264*** ***Dear Mr***, According to the complaint of *** ***, she and her husband have been billed for an unwanted long distance calling plan with Peak CommunicationsPeak Communications regrets that a misunderstanding has apparently occurred with this consumerPeak
Communications records show that the long distance service for Mrand Mrs*** was switched to Peak Communications in August of with Mr***’s authorization.Peak Communications markets its services through professional telemarketing agentsAll sales are completed with a verification administered by an appropriately qualified and independent-third-party verification service in accordance with Federal Communication Commission's RulesCapital Verification, an independent provider of verification services located in Superior, Wisconsin completed the recorded verification with *** ***, in which Mr*** provided his agreement and authorization to switch his local toll and long distance service to Peak CommunicationsA review of the verification recording confirms the following: On August 17, 2017, *** *** completed a recorded authorization verifying his intent to switch his local toll and long distance telephone carrier for his residence to Peak Communications*** *** confirmed that he was authorized to make this decision for the residence telephone lineMr*** also confirmed to the verification agent that he understood that the sales call that he had received was made by a representative of Peak Communications, which is independent of his local phone companyMr*** confirmed that he wanted to change his local toll and his long distance service, which includes state-to-state, international and certain intrastate calls for this telephone number to Peak CommunicationsThe verification agent informed Mr*** that he would be billed a flat rate of cents per minute for all local toll and long distance calls made within the United States and a monthly service charge of $For verification purposes, Mr*** provided his date of birthIn the interest of good customer relations, Peak Communications issued *** *** a credit of $on February 21, and a credit of $on March 6, for a full credit of all services billedService and billing to this account have been canceled. Sincerely, *** *** Peak Communications

Ms***’s claim that her long distance service was “high-jacked” is withoutmeritIt was changed by Priska *** (elder) whom said she had the authority tomake changes to the account and accepted our offer of serviceMs***stated in her letter to the Revdex.com that both she and her mother share the
samenameThe TPV (Third Party Verification) is valid, but it is clear that the mother isthe one completing the verification, not the daughterWe regret anymisunderstanding and have credited Ms***’s account for a total of $42.85.On January 26, Ms***’s account was deactivated per her request andno further charges will be incurred after that date.Sincerely,p.p*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The problem I have with this response is that this company told my husband that he was listed on my account with *** which is an out right lie! My husband told me that they told him he was listed on my account. My phone is NOT listed in my married name. He solicited my husband who is years old and coasted him in to signing up for something he was reluctant to do in the first place. I called these people the next day and they are wrong to say that my husband knew what he was signing up for. I already have long distance service with *** so why the h*** would I want to get long distance service with some is I know absolutely nothing about
Regards,
*** ***

Revdex.comRevdex.comViewridge Ave#200San Diego, CA 92123Re: Phone Number ***Case# ***August 7, 2015To Concerned Individual:We appreciate Ms*** bringing to our attention the possibility that our sales representativemay have used misleading or confusing sales tactics
Should we validate this claim, we willdiscipline the individual in questionWe take such allegations seriously, and we will do our bestto resolve this issue.We trust this will provide the information requested by the Revdex.com.Sincerely,*** ***Regulatory OfficerPeak Communications

Revdex.com:
I am waiting for the letter that Peak Communications claimed to have sent in their responseI will know more based on what their letter states
Regards,
*** ***

Please see the attached response to the inquiry Feel free to contact Peak with any additional questions or for more information.February 22,
To Concerned Individual:
Our Third Party Verification records show that the consumer in question was solicited as our
customer by telephone on
July 13, and that a person identifying himself as *** ***, who
said he had authority to switch local toll and long distance providers for the line in question,
accepted our offer of serviceAs confirmation of this acceptance, he provided his date of birth
as February 8, We have on file a Third Party Verification audio recording of this
acceptance of our service in which a change of local toll and long distance service providers
was authorized and all fees and charges were clearly explained
The consumer’s claim that he was misled by us is without meritIt was clearly explained during
the recorded TPV that we are not affiliated with her local phone companyOur contact
information, both telephone and address, were provided during the recorded TPV
We trust this will provide the information requested by the Bureau
Sincerely,
*** *** Regulatory Representative
Peak Communications, Inc

Attached is our response to this complaint Please contact us if more information is needed.Thank you.Peak CommunicationsRevdex.comViewridge Avenue, Suite 200San Diego, CA 92123Re: Informal Complaint Case *** ***August 14, 2015To Concerned Individual:Our Third Party
Verification records show that the consumer in question was solicited as ourcustomer by telephone on June 4, and that a person identifying herself as ***, who said she had authority to switch local toll and long distance providers for the linein question, accepted our offer of serviceAs confirmation of this acceptance, she provided herdate of birth as February 3, We have on file a Third Party Verification audio recording ofthis acceptance of our service in which a change of local toll and long distance service providerswas authorized and all fees and charges were clearly explained.The consumer’s claim that she was misled by us is without meritIt was clearly explained duringthe recorded TPV that we are not affiliated with her local phone companyOur contactinformation, both telephone and address, were provided during the recorded TPV.We trust this will provide the information requested by the Bureau.Sincerely,*** ***

To Concerned Individual:Our Third Party Verification records show that the consumer in question was solicited as our customer by telephone on June 11, 2015, and that a person identifying himself as *** ***, who said he had authority to switch local toll and long distance providers for the line
in question, accepted our offer of serviceAs confirmation of this acceptance, he provided his date of birth as August 18, We have on file a Third Party Verification audio recording of this acceptance of our service in which a change of local toll and long distance service providers was authorized and all fees and charges were clearly explained.Please know that we have issued a credit of $5.95. We trust this will provide the information requested.Sincerely,*** ***Regulatory Representative

Please see our attached letter in response to this complaint.Sincerely,[redacted]Regulatory Representative Revdex.com[redacted]Revdex.com Complaint#: [redacted]August 5, 2015To Concerned Individual:Our Third Party Verification records show that the consumer in question was solicited asour customer...

by telephone on May 19, 2015, and that a person identifying himself as[redacted], said he had authority to switch local toll and long distance providersfor the line in question. He accepted our offer of service. As confirmation of this acceptance,he provided his date of birth as November 25, 1963. We have on file a Third PartyVerification audio recording of this acceptance of our service in which a change of localtoll and long distance service providers was authorized and all fees and charges wereclearly explained.We trust this will provide the information requested by the Revdex.com.Sincerely,M. [redacted]Regulatory OfficerPeak Communications, Inc.

Dear Sir or Madam:Peak Communications hereby responds to the informal complaint filed by [redacted] in the above-captioned proceeding. Peak Communications has worked to provide Ms. [redacted] and the Bureau with all pertinent information within its control regarding this matter.Peak Communications...

takes Ms. [redacted]’s allegations seriously and regrets that a misunderstanding has apparently occurred with this consumer. Peak Communications strongly condemns sales misrepresentations and has safeguards in place to prevent them from occurring. Peak Communications believes that it has complied with all applicable statutes, rules, and regulations in this matter, as detailed below and submits that the long distance service for this customer was changed with the customer's informed consent.  Peak Communications is a corporation duly organized under the laws of California, and is a reseller of telecommunications services pursuant to the terms of federal and several state authorizations. Peak Communications offers its customers flat-rate long distance services with convenient, single-bill billing. Peak Communications markets its services through professional telemarketing agents. Peak Communications takes thorough steps to ensure that all agencies contracted by it for marketing purposes properly represent its identity, products, and services.  These steps include strict adherence to selling guidelines, independent third-party verification, and welcome packages for all new sales. Further, Peak Communications will terminate its contract with any marketing agency not adhering to its strict standards.  All Peak Communications’ sales obtained through telemarketing are verified by an appropriately qualified and independent third party verification service pursuant to Section 64.1120 of the Federal Communication Commission's Rules, 47 C.F.R. § 64.1120. Peak Communications does not compensate verification services based upon a successful outcome of the verification process. Peak Communications' verification service for this sale was Capitol Verification a provider of verification services located at P.O. Box 1641, Superior, Wisconsin 54880.  Following verification, a Welcome Package, which includes a welcome letter and a notice of all terms and conditions, is mailed to the customer. Peak Communications bills its customers through USBI, a provider of billing clearinghouse services for telecommunications service providers.   Peak Communications' records indicate the following facts regarding this account:  On June 6, 2017, a sales agent representing Peak Communications contacted the residence of [redacted], and spoke to [redacted] regarding changing the local toll and long distance telephone carrier for the residence to Peak Communications. The call was then transferred to a representative from Capitol Verification who spoke to [redacted] to verify her intent to switch her local toll and long distance carrier to Peak Communications.  During the verification process, Ms. [redacted] confirmed that she was authorized to make this decision for the applicable telephone line, verified the number to be switched and also confirmed all relevant account information. Ms. [redacted] also confirmed that she understood that the call she had received was made by a representative of Peak Communications, which is independent of her local phone company. Ms. [redacted] confirmed that she wanted to change her local toll and her long distance service, which includes state-to-state, international and certain intrastate calls for this telephone number to Peak Communications. The verification agent informed Ms. [redacted] that she would be billed a flat rate of 6.9 cents per minute for all local toll and long distance calls and a monthly service charge of $9.95.  For verification purposes, Ms. [redacted] gave her date of birth as May 23, 1952.  Peak Communications has shown that this switch was authorized and made with full disclosure to the customer. Nevertheless, in the interest of good customer relations, Peak Communications issued Ms. [redacted] a credit of $36.48 for a full credit of all services billed. Please allow one to two billing cycles for the credit to appear on the customer’s local telephone billing statement. Service and billing to this account have been canceled. Peak Communications respectfully requests that the Bureau close this file. Very truly yours,  [redacted], Attorneyfor Peak Communications  cc: Peak Communications

RevDex.com
Complaint
Department
4747 Viewridge Ave. #200
San Diego, CA 92123-1688
 
June
8, 2015
 
Re:
Revdex.com...

Complaint #[redacted]
 
To
Customer Service Manager:
 
We
received your letter regarding the referenced complaint in which you requested
a response from us.
 
On
November 10, 2014 Mr. [redacted] completed a Third Party Verification
and using his birth date of June 14, 1968, agreed to accept our offer of
service.
 
We
appreciate Mr. [redacted] bringing to our attention the possibility that our
sales representative may have used misleading sales tactics. Should we validate
this claim, we will discipline and or terminate the individual in question. We
take such allegations seriously, and we will do our best to resolve this issue.
 
 
Our
system indicates that he called our customer service center on May 29, 2015 and
canceled his service.  Mr. [redacted]‘s account
was deactivated and no further charges will be incurred after that date. Perhaps
Mr. [redacted] switched his service in December, but failed to contact us
directly until May, which is why he continued to see charges. Switching
carriers does not deactivate service, as noted in our service contract in our
welcome letter.
 
As
a courtesy, we have credited his account $11.90 for 2 monthly recurring
charges.
 
Sincerely,
 
p.p.
[redacted]
 
[redacted],
Regulatory
Officer

Dear Sir or Madam: Peak Communications hereby responds to the informal complaint filed by [redacted] in the above-captioned proceeding. Peak Communications has worked to provide Ms. [redacted] and the Bureau with all pertinent information within its control regarding this matter. Peak...

Communications is a corporation duly organized under the laws of California, and is a reseller of telecommunications services pursuant to the terms of federal and several state authorizations. Peak Communications offers its customers flat-rate long distance services. All Peak Communications’ sales obtained through telemarketing are verified by an appropriately qualified and independent third party verification service pursuant to Section 64.1120 of the Federal Communication Commission's Rules, 47 C.F.R. § 64.1120. Peak Communications does not compensate verification services based upon a successful outcome of the verification process. Peak Communications' verification service for this sale was Capitol Verification a provider of verification services located at P.O. Box 1641, Superior, Wisconsin 54880.  Following verification, a Welcome Package, which includes a welcome letter and a notice of all terms and conditions, is mailed to the customer. Peak Communications bills its customers through USBI, a provider of billing clearinghouse services for telecommunications service providers.   Peak Communications' records indicate the following facts regarding this account:  On December 6, 2017, a sales agent representing Peak Communications contacted the residence of [redacted], and spoke to [redacted] regarding changing the local toll and long distance telephone carrier for the residence to Peak Communications. The call was then transferred to a representative from Capitol Verification who spoke to [redacted] to verify her intent to switch her local toll and long distance carrier to Peak Communications.  During the verification process, Ms. [redacted] confirmed that she was authorized to make this decision for the applicable telephone line, verified the number to be switched and also confirmed all relevant account information. Ms. [redacted] also confirmed that she understood that the call she had received was made by a representative of Peak Communications, which is independent of her local phone company. Ms. [redacted] confirmed that she wanted to change her local toll and her long distance service, which includes state-to-state, international and certain intrastate calls for this telephone number to Peak Communications. The verification agent informed Ms. [redacted] that she would be billed a flat rate of 9.5 cents per minute for all local toll and long distance calls and a monthly service charge of $9.95.  For verification purposes, [redacted] gave her date of birth. To complete the verification process, the verification agent ended the original call and called Ms. [redacted] at 303-399-2012 to confirm that the verifier had just spoken to her.  Peak Communications has shown that this switch was authorized and made with full disclosure to the customer. Nevertheless, in the interest of good customer relations, Peak Communications issued [redacted] a credit of $35.21 on March 12, 2018 for a full credit of all services billed. Service and billing to this account have been canceled. Peak Communications respectfully requests that the Bureau close this file. Very truly yours,  [redacted] Attorneyfor Peak Communications  cc: Peak Communications