Peak 1 Express/BreckDirect, LLC

I have made an offer to your wife to potentially pay for the shipping costsShe has not responded with the information that I requestedI am unable to help until you or her respond with the informationThe email I sent to [redacted] is below [redacted] ,There is no way for us to know who was at fault for the forgotten bagI know you and Patrick feel it was the driver’s mistake, but we were told the bag was not visible to the driverSince this mystery will never be solved, I am willing to work with you within the realm of reasonHave you contacted the [redacted] yet? If so, do you know what the cost will be for the shipping of the luggage? If not, I will contact them today Looking forward to hearing back from you.If you would like to discuss the matter and resolve it, please contact meRyan S [redacted] Sales ManagerPeak Express [redacted]

Thank you for bringing this matter to my attentionPeak Express has a strict cancellation policyReservations cancelled inside of hours before pickup are nonrefundableYou say that our vehicle was not there and this is not trueThe vehicle you scheduled was present at the airport at the
time scheduledThe problem is that you were not therePeak Express does not offer refunds for guests who miss their shuttle and decide not to wait for the next oneIn this situation, you missed your shuttlePeak Express's missed shuttle policy is to offer seats on the next available shuttleYou chose to not wait for the next available shuttle and find alternate means of transportationPeak Express does not offer refunds to customers who miss their shuttle and choose not to wait for the next available shuttleYou do have a credit for future service worth the total amount paid for the transportation servicesThat credit is good for months and is transferableIf there is anything else I can do, please feel free to reach out to me directly.Ryan S*Sales ManagerPeak Express***
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I have made an offer to your wife to potentially pay for the shipping costs. She has not responded with the information that I requested. I am unable to help until you or her respond with the information. The email I sent to [redacted] is below. [redacted],There is no way for us to know who was at...

fault for the forgotten bag. I know you and Patrick feel it was the driver’s mistake, but we were told the bag was not visible to the driver. Since this mystery will never be solved, I am willing to work with you within the realm of reason. Have you contacted the [redacted] yet? If so, do you know what the cost will be for the shipping of the luggage? If not, I will contact them today.  Looking forward to hearing back from you.If you would like to discuss the matter and resolve it, please contact me. Ryan S[redacted]Sales ManagerPeak 1 Express[redacted]