Shut off water in neighborhood for hours without giving legal notice put in illegal flyer with no postage in my mailbox as well as the whole neighborhood flower was put in mailbox hours before shutting off water have elderly people living in home with no preparation questionable health issues
Shut off water in neighborhood for hours without giving legal notice put in illegal flyer with no postage in my mailbox as well as the whole neighborhood flower was put in mailbox hours before shutting off water have elderly people living in home with no preparation questionable health issues
Thank you for forwarding Ms. H[redacted]'s complaint. We are known for our excellent service and take any complaint very seriously.Regarding Ms. Kearney's complaint: Our website clearly states the delivery option of USPS and doesn't refer to UPS, however, some hospitals we work with have order...
cards with a misprint that says UPS. Since this led to some confusion on Ms. Kearney's part, we are happy to refund the difference. We have copied her on this letter and enclosed a check for $15.65.Please note that our shipping and handling fee has always been $25. We do not alter pricing by carrier unless someone specifically orders Federal Express. Consequently, the $25 is no more and no less than anyone would have paid regardless. We use a flat shipping and handling rate to COver our expenses. While the $25 is sometimes greater than the actual USPS cost, we have industry leading tracking which is input and filed by an employee; and the remains are packed carefully within the urn and then boxed, labeled and taken to the post office by employees. This is the "handling" part of the fee. We pack the urns and ship as a courtesy service, but unfortunately we cannot afford to do it as a free Service.
Shut off water in neighborhood for hours without giving legal notice put in illegal flyer with no postage in my mailbox as well as the whole neighborhood flower was put in mailbox hours before shutting off water have elderly people living in home with no preparation questionable health issues
Shut off water in neighborhood for hours without giving legal notice put in illegal flyer with no postage in my mailbox as well as the whole neighborhood flower was put in mailbox hours before shutting off water have elderly people living in home with no preparation questionable health issues
Thank you for forwarding Ms. H[redacted]'s complaint. We are known for our excellent service and take any complaint very seriously.Regarding Ms. Kearney's complaint: Our website clearly states the delivery option of USPS and doesn't refer to UPS, however, some hospitals we work with have order...
cards with a misprint that says UPS. Since this led to some confusion on Ms. Kearney's part, we are happy to refund the difference. We have copied her on this letter and enclosed a check for $15.65.Please note that our shipping and handling fee has always been $25. We do not alter pricing by carrier unless someone specifically orders Federal Express. Consequently, the $25 is no more and no less than anyone would have paid regardless. We use a flat shipping and handling rate to COver our expenses. While the $25 is sometimes greater than the actual USPS cost, we have industry leading tracking which is input and filed by an employee; and the remains are packed carefully within the urn and then boxed, labeled and taken to the post office by employees. This is the "handling" part of the fee. We pack the urns and ship as a courtesy service, but unfortunately we cannot afford to do it as a free Service.