Hello,I am really sorry this situation inconvenienced and caused troubles for you! Please let me explain the situation betterFirst of all, I would like to confirm that this year charge has been refunded alreadyYour bank may need now up to 5-business days to return it to your bank account.As for why the renewal happened, I see that the automatic renewal was canceled this yearWe send the corresponding email when a subscription gets canceled and I only found one such email for your account and it is dated this yearThose emails have subject "[PDFfiller] Cancellation of your subscription"Would you please forward it to our [redacted] email if you find one as we would need it to investigate the case?I would also like to pinpoint that "cancel subscription" equals to auto-renewal cancellationRefunds should be requested additionallyAs a way to improve the whole experience for you, we may provide a year of Premium service for youNo credit cards required, no strings attachedJust let us know the email address you wish to use PDFfiller.I hope this explains this situation a little betterThank you for understandingHave a great weekend!
Dear User,please pardon the inconvenience you might've experiencedUnfortunately we had to phase out HostMyPDFOn the bright side, we now offer a truly great substitute via PDFfiller.comOur dedicated feature is called LinkToFill, and it provides the same functionality that you are used to with HostMyPDFAs a token of our appreciation to all of our HostMyPDF customers, we give a free PDFfiller subscription, with no additional charges or strings attached, $valueAll PDFfiller.com features are available with the free subscription, including LinkToFillI believe, our Customer Service specialist already set up your new subscription on July 7, If for some reason you feel dissatisfied with our services, we will be happy to issue you full refund, no questions askedPlease do not hesitate to contact us should you have any questions or comments
Dear User,I am very sorry for the misunderstanding that took place while you were using our productPlease note, that we do not and never did advertise our services as freeWe work very hard to deliver the best and the most comprehensive product there is on the market, we've been serving over 100,happy customers for over years nowI personally checked our records, and it appears that the full refund of $was issued to you on July 29, If you for some reason still did not get your money back, please contact our Customer Service Manager at [redacted] Thank you!
Thank you for getting in touch with usAvoiding client confusion and providing clear terms of use is important to usThe ‘Pricing’ section of our website contains a comprehensive description of what our product is and how much it costs [redacted] We value your feedback as it allows us to discover and remove any lack of clarity in the interface and learn what aspects should be improved.Thank you for sharing your impressions of PDFfiller.If you have any further issues to discuss, please contact us directly at [redacted]
Thank you for sharing your issue with us! You may find that and we stick to this promise all the timeIn your case, we were unable to process the void/refund immediately upon request, because you claimed the charge on [redacted] firstClaims seize any actions with transactions completely and require much more time to be processed (30+ days compared to 1-days with regular refund)Additional problem in your case is that only specific amount of funds were claimedThis means that other funds are locked on our side and we can't refund those back using our payment systemAt this point, the only thing we may propose is mailing other funds that you didn't receive.Please let me know if this suits youLooking forward to you reply!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
First of all, the situation occurred is very unpleasant and we are very sorry for the troubles and inconveniences causedFirst of all, the situation occurred is very unpleasant and we are very sorry for the troubles and inconveniences causedUnfortunately, such situations may appear on a rare basisPlease allow me to explain the situationEach document in our system has only one owner, as documents contain confidential and sensitive dataEven support and tech team can't view the contents of users' formsDescribed problems may appear when users do not log into their registered accounts before or after doc editingAt that point the document is not linked to any ownerIt may still be accessed from the same computer, same browser within a limited amount of time.After 24-hours such "unassigned" files will be purged to prevent any data leaksIn most cases it is better to refill the document rather than let third-parties to access sensitive informationWe know this is of little comfort, but refills tend to go faster, because most of the thinking was made already.The only possibility to retrieve such forms is to log into the account and open the page [redacted] using the same browser on the same computer which was used for editing the missing formsMy colleague suggested you this solution.Also, let me assure you that we do not sell or store formsOur service is the ability to fill up any PDFs online, and subscription allows you to print, email, save, share, SendToSign or fax the documents.As I see, your subscription was canceled and the payment was voided on March 22, Unlike with refunds, this means that the money should not leave your bank account and the transaction itself will be canceledOn your bank statement the transaction will never show as “posted/settled” and will disappear in 5-business days.?We handle only billing-related concerns over the phoneYou may reach our support at [redacted] Our users, who logged into their accounts, may also find it on our [redacted] ***.Please feel free to let us know if you should have any additional questions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear ***,Let me start by apologizing that you felt misledThe reason we list the US Deptof Treasure in the metadata and URL link to identify that this form was produced and originated by the appropriate department, so that users are able to find this form when looking for itPDFfiller is a pdf editing software that allows users to fill out various documents, including military, tax, insurance, legal, government and financial formsAll of our pages list our logo, our colors, and also top of each page has a tab called - pricing page, support page, while bottom of every page has a link to our terms and conditions and our privacy policyPDFfiller has been in business for years and has hundreds of thousands of usersAll of your data is highly secure with pdffillerWe use state of the art encryption in storing users dataDue to our security procedures, we have a great deal of medical providers using the serviceFurthermore, if you did not subscribe for an account, you data would be automatically deleted
Dear User,We deleted all forms that we suspected you meant to be deletedIn our initial response to you complained, we attached the DMCA Letter, asking you to provide the written DMCA request with the list of all URL's that need to be removedWe did not however received the DMCA requestI will send you the DMCA Letter to the email address you providedWe will be happy to cooperate to to remove all materials from our website, once we receive your responseI will also attach the DMCA Letter to this responsePlease feel free to email me directly should you have questions, ***@pdffiller.com Thank you
Dear User,I apologize for the possible miscommunication with our Customer ServiceWe work very hard on our customer service to insure the satisfaction of every userAccording to our records, 100% refund in the amount of $was issued on your account on November 13, If you believe that you did not get your money back, we will be happy to conduct further investigation and insure that you do get your refundPlease contact our customer service manager at [redacted] Thank you,
Dear User,it looks like you've never actually purchased a subscription from usYou did register on the website, however, the registration is free, we only charge our customers for the purchased subscriptionsI used the email address you provided in this complaint to check our system, if you've used other email to register and subscribe, please email us at [redacted] and we will issue you full refundThank you
Thank you for giving feedback on PDFfiller’s serviceAll of our customers’ data is stored on [redacted] secure serversAccording to the PDFfiller privacy policy, information is encrypted and accessible only to account ownersWe do not use your dataIn case you have further questions on this topic, please contact us directly at [redacted] or consider searching for additional information on the ‘Privacy Policy’ page - [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
refund can be sent to [redacted] ***thank you[redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Dear User,let me assure you that we are not interested in scamming anyoneWe've been on the market for over years now, we are serving more than 100,happy customers that use our product regularly for their personal and professional needsIt appears that the payment in question was issued for the annual fees due for the subscription initially purchased on July 15, It appears that we have issued full refund in the amount of $on August 12, If you still did not get your money back, please contact our Customer Support Manager at [email protected] you!
Thank you for contacting us, and letting us know about this issue. Per your request, we already deleted the forms from our website. Please note that PDFfiller, inc. is covered under the Digital Marketing Copyright Act (DMCA), Title II - Online Infringement Liability Limitation Act, Safe Harbor... Provision.Please see the attached letter
Dear User,I am truly sorry about the misunderstanding that took place while you were using our productOut Pricing page clearly states that the discount price of $is only available when billed annually, our regular month-to-month subscription cost $Our records indicate that the full refund of $was issued on September 9, If you fo some reason still did not get your money back, please contact our Customer Service Manager at ***@pdffiller.com Thank you
First of all, I am really sorry to hear you had such an unpleasant experience with our company! This was never our intention to inconvenience you.As it turned out, there were two user accounts: one was under your [redacted] email and the second one was registered under [redacted] accountThe troublesome subscription was under the [redacted] accountThis account had several logins up until April, but no Support interactions registeredMost likely, your support requests were submitted from another email and didn't concern the [redacted] account.Glad to inform you that we have refunded charges up until January when you had the most decent account activityAnd also made sure the subscription is canceled so no future charges will be postedPlease let your bank process the refund, as they usually need 5-business days to complete itThey should get through as long as you have your card with the same bankIf they fail to be refunded, we will send you the check to the address indicated in the Revdex.com-request, ok?Hope this explain the situationThat is definitely not the situation we want our customers to be inBut it is extremely hard to deal with those cases unless we have the info requiredShould any questions arise please let us know
Dear User,I am very sorry about the inconvenience you've experienced with our SupportIt appears that your subscription was indeed canceled automatically, but not on our sideOur pricing did change due to the added functionalityWe are not the same site were were in Since that we've added numerous featuresOur team of nearly of dedicated professionals works hard to deliver the best product on the marketOur current pricing policy simply has to follow up our broad functionalityUnfortunately, we cannot offer the same low prices as beforeAs a curtesy to your loyalty we extended your subscription until August 31, at no cost for youThank you for your understandingPlease contact our Customer Service Manager should you have further questions or comments, [redacted] Thank you!
Hello,I am really sorry this situation inconvenienced and caused troubles for you! Please let me explain the situation betterFirst of all, I would like to confirm that this year charge has been refunded alreadyYour bank may need now up to 5-business days to return it to your bank account.As for why the renewal happened, I see that the automatic renewal was canceled this yearWe send the corresponding email when a subscription gets canceled and I only found one such email for your account and it is dated this yearThose emails have subject "[PDFfiller] Cancellation of your subscription"Would you please forward it to our [redacted] email if you find one as we would need it to investigate the case?I would also like to pinpoint that "cancel subscription" equals to auto-renewal cancellationRefunds should be requested additionallyAs a way to improve the whole experience for you, we may provide a year of Premium service for youNo credit cards required, no strings attachedJust let us know the email address you wish to use PDFfiller.I hope this explains this situation a little betterThank you for understandingHave a great weekend!
Dear User,please pardon the inconvenience you might've experiencedUnfortunately we had to phase out HostMyPDFOn the bright side, we now offer a truly great substitute via PDFfiller.comOur dedicated feature is called LinkToFill, and it provides the same functionality that you are used to with HostMyPDFAs a token of our appreciation to all of our HostMyPDF customers, we give a free PDFfiller subscription, with no additional charges or strings attached, $valueAll PDFfiller.com features are available with the free subscription, including LinkToFillI believe, our Customer Service specialist already set up your new subscription on July 7, If for some reason you feel dissatisfied with our services, we will be happy to issue you full refund, no questions askedPlease do not hesitate to contact us should you have any questions or comments
Dear User,I am very sorry for the misunderstanding that took place while you were using our productPlease note, that we do not and never did advertise our services as freeWe work very hard to deliver the best and the most comprehensive product there is on the market, we've been serving over 100,happy customers for over years nowI personally checked our records, and it appears that the full refund of $was issued to you on July 29, If you for some reason still did not get your money back, please contact our Customer Service Manager at [redacted] Thank you!
Thank you for getting in touch with usAvoiding client confusion and providing clear terms of use is important to usThe ‘Pricing’ section of our website contains a comprehensive description of what our product is and how much it costs [redacted] We value your feedback as it allows us to discover and remove any lack of clarity in the interface and learn what aspects should be improved.Thank you for sharing your impressions of PDFfiller.If you have any further issues to discuss, please contact us directly at [redacted]
Thank you for sharing your issue with us! You may find that and we stick to this promise all the timeIn your case, we were unable to process the void/refund immediately upon request, because you claimed the charge on [redacted] firstClaims seize any actions with transactions completely and require much more time to be processed (30+ days compared to 1-days with regular refund)Additional problem in your case is that only specific amount of funds were claimedThis means that other funds are locked on our side and we can't refund those back using our payment systemAt this point, the only thing we may propose is mailing other funds that you didn't receive.Please let me know if this suits youLooking forward to you reply!
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
First of all, the situation occurred is very unpleasant and we are very sorry for the troubles and inconveniences causedFirst of all, the situation occurred is very unpleasant and we are very sorry for the troubles and inconveniences causedUnfortunately, such situations may appear on a rare basisPlease allow me to explain the situationEach document in our system has only one owner, as documents contain confidential and sensitive dataEven support and tech team can't view the contents of users' formsDescribed problems may appear when users do not log into their registered accounts before or after doc editingAt that point the document is not linked to any ownerIt may still be accessed from the same computer, same browser within a limited amount of time.After 24-hours such "unassigned" files will be purged to prevent any data leaksIn most cases it is better to refill the document rather than let third-parties to access sensitive informationWe know this is of little comfort, but refills tend to go faster, because most of the thinking was made already.The only possibility to retrieve such forms is to log into the account and open the page [redacted] using the same browser on the same computer which was used for editing the missing formsMy colleague suggested you this solution.Also, let me assure you that we do not sell or store formsOur service is the ability to fill up any PDFs online, and subscription allows you to print, email, save, share, SendToSign or fax the documents.As I see, your subscription was canceled and the payment was voided on March 22, Unlike with refunds, this means that the money should not leave your bank account and the transaction itself will be canceledOn your bank statement the transaction will never show as “posted/settled” and will disappear in 5-business days.?We handle only billing-related concerns over the phoneYou may reach our support at [redacted] Our users, who logged into their accounts, may also find it on our [redacted] ***.Please feel free to let us know if you should have any additional questions
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Dear ***,Let me start by apologizing that you felt misledThe reason we list the US Deptof Treasure in the metadata and URL link to identify that this form was produced and originated by the appropriate department, so that users are able to find this form when looking for itPDFfiller is a pdf editing software that allows users to fill out various documents, including military, tax, insurance, legal, government and financial formsAll of our pages list our logo, our colors, and also top of each page has a tab called - pricing page, support page, while bottom of every page has a link to our terms and conditions and our privacy policyPDFfiller has been in business for years and has hundreds of thousands of usersAll of your data is highly secure with pdffillerWe use state of the art encryption in storing users dataDue to our security procedures, we have a great deal of medical providers using the serviceFurthermore, if you did not subscribe for an account, you data would be automatically deleted
Dear User,We deleted all forms that we suspected you meant to be deletedIn our initial response to you complained, we attached the DMCA Letter, asking you to provide the written DMCA request with the list of all URL's that need to be removedWe did not however received the DMCA requestI will send you the DMCA Letter to the email address you providedWe will be happy to cooperate to to remove all materials from our website, once we receive your responseI will also attach the DMCA Letter to this responsePlease feel free to email me directly should you have questions, ***@pdffiller.com Thank you
Dear User,I apologize for the possible miscommunication with our Customer ServiceWe work very hard on our customer service to insure the satisfaction of every userAccording to our records, 100% refund in the amount of $was issued on your account on November 13, If you believe that you did not get your money back, we will be happy to conduct further investigation and insure that you do get your refundPlease contact our customer service manager at [redacted] Thank you,
Dear User,it looks like you've never actually purchased a subscription from usYou did register on the website, however, the registration is free, we only charge our customers for the purchased subscriptionsI used the email address you provided in this complaint to check our system, if you've used other email to register and subscribe, please email us at [redacted] and we will issue you full refundThank you
Thank you for giving feedback on PDFfiller’s serviceAll of our customers’ data is stored on [redacted] secure serversAccording to the PDFfiller privacy policy, information is encrypted and accessible only to account ownersWe do not use your dataIn case you have further questions on this topic, please contact us directly at [redacted] or consider searching for additional information on the ‘Privacy Policy’ page - [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
refund can be sent to [redacted] ***thank you[redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Dear User,let me assure you that we are not interested in scamming anyoneWe've been on the market for over years now, we are serving more than 100,happy customers that use our product regularly for their personal and professional needsIt appears that the payment in question was issued for the annual fees due for the subscription initially purchased on July 15, It appears that we have issued full refund in the amount of $on August 12, If you still did not get your money back, please contact our Customer Support Manager at [email protected] you!
Thank you for contacting us, and letting us know about this issue. Per your request, we already deleted the forms from our website. Please note that PDFfiller, inc. is covered under the Digital Marketing Copyright Act (DMCA), Title II - Online Infringement Liability Limitation Act, Safe Harbor... Provision.Please see the attached letter
Dear User,I am truly sorry about the misunderstanding that took place while you were using our productOut Pricing page clearly states that the discount price of $is only available when billed annually, our regular month-to-month subscription cost $Our records indicate that the full refund of $was issued on September 9, If you fo some reason still did not get your money back, please contact our Customer Service Manager at ***@pdffiller.com Thank you
First of all, I am really sorry to hear you had such an unpleasant experience with our company! This was never our intention to inconvenience you.As it turned out, there were two user accounts: one was under your [redacted] email and the second one was registered under [redacted] accountThe troublesome subscription was under the [redacted] accountThis account had several logins up until April, but no Support interactions registeredMost likely, your support requests were submitted from another email and didn't concern the [redacted] account.Glad to inform you that we have refunded charges up until January when you had the most decent account activityAnd also made sure the subscription is canceled so no future charges will be postedPlease let your bank process the refund, as they usually need 5-business days to complete itThey should get through as long as you have your card with the same bankIf they fail to be refunded, we will send you the check to the address indicated in the Revdex.com-request, ok?Hope this explain the situationThat is definitely not the situation we want our customers to be inBut it is extremely hard to deal with those cases unless we have the info requiredShould any questions arise please let us know
Dear User,I am very sorry about the inconvenience you've experienced with our SupportIt appears that your subscription was indeed canceled automatically, but not on our sideOur pricing did change due to the added functionalityWe are not the same site were were in Since that we've added numerous featuresOur team of nearly of dedicated professionals works hard to deliver the best product on the marketOur current pricing policy simply has to follow up our broad functionalityUnfortunately, we cannot offer the same low prices as beforeAs a curtesy to your loyalty we extended your subscription until August 31, at no cost for youThank you for your understandingPlease contact our Customer Service Manager should you have further questions or comments, [redacted] Thank you!