Initial Business Response /* (1000, 8, 2014/10/29) */
Your complaint has been receivedOn 10/24/a dispute letter was sent to the address on fileThis letter is requesting any documentation you may have to verify your disputeOnce your receive this, please send back the requested
documentationThe account is currently in a dispute status
Initial Consumer Rebuttal /* (3000, 10, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You should provide proof I owe this debt, not the other way aroundI left *** years ago due to bad customer service and I've addressed this every time another collection agency buys this "bad debt"I was informed my early germination fee was waived because of the circumstancesPlease provide proof of this debt
Final Business Response /* (4000, 12, 2014/11/07) */
Since you are now requested validation a requests has been placed with our Client Services department to obtain invoices from our clientOnce HCS obtains this information it will be forwarded over to you
Initial Business Response /* (1000, 8, 2015/04/16) */
Your complaint has been receivedHCS has closed the accounts per your request since they do not belong to youWe will make the update to all major credit reports that the accounts have been closed from our endYou will receive a letter
stating the accounts in question have been closed in our office
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been receivedOn 2/28/HCS received a written letter requesting validation of debtThis request has been sent to the client, and HCS is currently awaiting on the response from our clientOnce this information is
obtained it will be forwarded to you as requested
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until I actually receive the original bill - which has not happened - I cannot consider this satisfied
As stated before, I've repeatedly asked for this information and this company has not complied
Final Business Response /* (4000, 12, 2015/04/16) */
The account was placed in a Dispute status, and still awaiting a response from the Client
Initial Business Response /* (1000, 10, 2014/12/24) */
Your complaint has been receivedOn 12/HCS received a dispute, and the account was placed in Dispute StatusA letter was also sent to the address on file on 12/requesting any documentation you may have showing this account was paid
Once HCS receives this information the account can be handled accordingly
Initial Business Response /* (4000, 11, 2014/12/16) */
Your complaint has been receivedHCS is not a debt buyer, we work accounts that have been placed in our office by our clientsThis account was placed in our office on 8/1/by our clientPlease contact our offices to discuss account
options ***
Initial Business Response /* (1000, 5, 2015/03/18) */
Your compliant has been receivedThe address provided to the Revdex.com is not the same address we have on fileSo ensure we are handling the proper account we will need one of the following: previous address, account number, social security
number, or amount owedPlease provide the information requested so HCS may properly assist you
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response requires sending sensitive data, That Revdex.com even says not to, also how many accounts do they have with my name that they have re agedI will consent to a way call with them and the Revdex.com for verification purposes
Final Business Response /* (4000, 12, 2015/04/16) */
Followed up and called the phone number provided to the Revdex.com and there was no responseSince HCS is only allowed to leave a FOTI message, no message was leftCall was made on 4/16/at 4:PM CST
Initial Business Response /* (1000, 5, 2015/01/21) */
As stated verbatim in the *** complaint "The two accounts you are speaking of do not match our recordsHCS shows a different original creditor, as well as a different date of serviceA request have been placed with our Client Services
department to provide documentation from our clientOnce this information is obtained it will be sent to the address on file." HCS did not state we do not know the original creditor, or that HCS needed to check whom the original creditor isThis information is provided in our system and can be found instantaneouslyHowever; since our information does not coincide with what you are stating, I have placed a request for the invoice from the clientThis information was provided to HCS, and has already been sent to the address on file
Initial Business Response /* (4000, 11, 2014/11/07) */
Your complaint has been receivedA request has been made to our client services department for the invoices from our clientOnce HCS obtains these documents they will be forwarded over to you
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been receivedYour account has been placed in Dispute statusA dispute letter will be sent to the address on file requesting all documentation showing this was previously paidOnce this information is obtained it will be
forwarded over to the client and HCS will be able to properly handle your accountOn behalf of HCS I apologize for the confusion, as I do not show paper work showing it was paid
Initial Business Response /* (1000, 5, 2015/03/20) */
Your compliant has been receivedThe balance reflects zero with the hospital because the debt is no longer owed to the hospital, it is owed to HCSThe hospital bill is sent to reflect the amount, the original creditor, and dates of service
The account is placed with HCS, and payment is due to HCS
Initial Business Response /* (1000, 8, 2014/10/06) */
Your complaint has been received. A request has been made to the client to obtain validation. Once HCS receives this information, it will be forwarded to you.
[redacted]
Administrative Assistant
Initial Consumer Rebuttal /* (3000,...
10, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Will wait to hear back from them because this account was placed on my credit report without notifying me as required by The FCRA and its past the Statute of limitation of Debt of Collection of 4 years in [redacted] They have violated the FCRA several times and haven't responded to any of my many request sent to them.
Final Business Response /* (1000, 14, 2014/10/20) */
The information you requested has been received from the client and has been sent via mail to the address on file.
Initial Business Response /* (1000, 5, 2015/04/23) */
Your complaint has been received. Your account does reflect as PIF, and that is what is reported to the CBR's. The CBR was updated that the account was PIF.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
This information should be completely deleted off of my account.
Final Business Response /* (4000, 9, 2015/04/29) */
This account has been removed from the CBR's. The AUD control number is:[redacted].
Re: Revdex.com Complaint ID: [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · The account was...
placed with us by our client on 02-10-17 · We never had a contact with the consumer on this account · The account is closed in our systems as of 04-11-17 and a deletion request has been raised with the credit reporting. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services.
Hi, On receipt of the compliant, we have taken following steps to resolve it: 1- We have three accounts for the consumer on our system: [redacted], [redacted] and [redacted].2- All the accounts were placed with us for collections by our client on 05/05/2016.3- All the three...
accounts were reported to consumer's credit by Harvard Collection Services on 07/11/2016 for the first time.4- We have closed the accounts on our system.5- We have notified the credit bureaus electronically to delete this trade line from their records. Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity. The AUD number for this request is: Account#[redacted], AUD# [redacted] Account# [redacted] , AUD# [redacted] Account# [redacted], AUD#[redacted]It might take some time for the credit bureaus to completely remove the trade line from the consumer's credit report for the reasons beyond our control. Thank You,Sincerely,Harvard Collection Services.
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number 94572141. Mr. [redacted] account has been paid in full as of August...
24, 2015. A letter has been mailed out to the address of [redacted]. Mr. [redacted] did have an additional account in our office, and that account has been closed in our office. The additional account (account number [redacted]) has been deleted from Mr. [redacted] credit bureau as of September 30, 2015. The cancelation letter has been mailed out to the address of [redacted]. If you have any additional questions or concerns please do not hesitate to contact our office.
Thanks,
Lina [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Re: Revdex.com Complaint ID: [redacted] First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are:...
· We received the file on 02-15-17 from our client · There were no attempts or contacts made on the account · The first letter was sent to the consumer on 02-16-17 · The account was recalled by our client on 03-02-17 and is no longer with us. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services.
Hi, We have taken following steps to resolve the consumer complaint:1- Collection activity has already been ceased on both of the accounts.2- The request for deletion of accounts was submitted online through e-Oscar web portal and following are the control numbers for the request submitted: Account# [redacted]: Control number [redacted] Account# [redacted]:Control Number [redacted] Thank You,Harvard Collection Services.
This is in regards to the complaint received from Ms. [redacted]. Harvard Collection Services has received Ms. [redacted] request for documents regarding her account. HCS has requested the documents from our client. Ms. [redacted] account is on a hold status at the time. Once we receive the documents...
from our client. HCS will forward the information to Ms. [redacted] to the address she provided of [redacted] SE AptH [redacted] GA 30067. Ms. [redacted] account will remain on a hold status. If you have any questions or concerns please do not hesitate to contact our office. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12096584, and find that this resolution is satisfactory to me.
Sincerely,
Gilberto [redacted]
Initial Business Response /* (1000, 8, 2014/10/29) */
Your complaint has been receivedOn 10/24/a dispute letter was sent to the address on fileThis letter is requesting any documentation you may have to verify your disputeOnce your receive this, please send back the requested
documentationThe account is currently in a dispute status
Initial Consumer Rebuttal /* (3000, 10, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You should provide proof I owe this debt, not the other way aroundI left *** years ago due to bad customer service and I've addressed this every time another collection agency buys this "bad debt"I was informed my early germination fee was waived because of the circumstancesPlease provide proof of this debt
Final Business Response /* (4000, 12, 2014/11/07) */
Since you are now requested validation a requests has been placed with our Client Services department to obtain invoices from our clientOnce HCS obtains this information it will be forwarded over to you
Initial Business Response /* (1000, 8, 2015/04/16) */
Your complaint has been receivedHCS has closed the accounts per your request since they do not belong to youWe will make the update to all major credit reports that the accounts have been closed from our endYou will receive a letter
stating the accounts in question have been closed in our office
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been receivedOn 2/28/HCS received a written letter requesting validation of debtThis request has been sent to the client, and HCS is currently awaiting on the response from our clientOnce this information is
obtained it will be forwarded to you as requested
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until I actually receive the original bill - which has not happened - I cannot consider this satisfied
As stated before, I've repeatedly asked for this information and this company has not complied
Final Business Response /* (4000, 12, 2015/04/16) */
The account was placed in a Dispute status, and still awaiting a response from the Client
Initial Business Response /* (1000, 10, 2014/12/24) */
Your complaint has been receivedOn 12/HCS received a dispute, and the account was placed in Dispute StatusA letter was also sent to the address on file on 12/requesting any documentation you may have showing this account was paid
Once HCS receives this information the account can be handled accordingly
Initial Business Response /* (4000, 11, 2014/12/16) */
Your complaint has been receivedHCS is not a debt buyer, we work accounts that have been placed in our office by our clientsThis account was placed in our office on 8/1/by our clientPlease contact our offices to discuss account
options ***
Initial Business Response /* (1000, 5, 2015/03/18) */
Your compliant has been receivedThe address provided to the Revdex.com is not the same address we have on fileSo ensure we are handling the proper account we will need one of the following: previous address, account number, social security
number, or amount owedPlease provide the information requested so HCS may properly assist you
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response requires sending sensitive data, That Revdex.com even says not to, also how many accounts do they have with my name that they have re agedI will consent to a way call with them and the Revdex.com for verification purposes
Final Business Response /* (4000, 12, 2015/04/16) */
Followed up and called the phone number provided to the Revdex.com and there was no responseSince HCS is only allowed to leave a FOTI message, no message was leftCall was made on 4/16/at 4:PM CST
Initial Business Response /* (1000, 5, 2015/01/21) */
As stated verbatim in the *** complaint "The two accounts you are speaking of do not match our recordsHCS shows a different original creditor, as well as a different date of serviceA request have been placed with our Client Services
department to provide documentation from our clientOnce this information is obtained it will be sent to the address on file." HCS did not state we do not know the original creditor, or that HCS needed to check whom the original creditor isThis information is provided in our system and can be found instantaneouslyHowever; since our information does not coincide with what you are stating, I have placed a request for the invoice from the clientThis information was provided to HCS, and has already been sent to the address on file
Initial Business Response /* (4000, 11, 2014/11/07) */
Your complaint has been receivedA request has been made to our client services department for the invoices from our clientOnce HCS obtains these documents they will be forwarded over to you
Initial Business Response /* (1000, 5, 2015/03/18) */
Your complaint has been receivedYour account has been placed in Dispute statusA dispute letter will be sent to the address on file requesting all documentation showing this was previously paidOnce this information is obtained it will be
forwarded over to the client and HCS will be able to properly handle your accountOn behalf of HCS I apologize for the confusion, as I do not show paper work showing it was paid
Initial Business Response /* (1000, 5, 2015/03/20) */
Your compliant has been receivedThe balance reflects zero with the hospital because the debt is no longer owed to the hospital, it is owed to HCSThe hospital bill is sent to reflect the amount, the original creditor, and dates of service
The account is placed with HCS, and payment is due to HCS
Initial Business Response /* (1000, 8, 2014/10/06) */
Your complaint has been received. A request has been made to the client to obtain validation. Once HCS receives this information, it will be forwarded to you.
[redacted]
Administrative Assistant
Initial Consumer Rebuttal /* (3000,...
10, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Will wait to hear back from them because this account was placed on my credit report without notifying me as required by The FCRA and its past the Statute of limitation of Debt of Collection of 4 years in [redacted] They have violated the FCRA several times and haven't responded to any of my many request sent to them.
Final Business Response /* (1000, 14, 2014/10/20) */
The information you requested has been received from the client and has been sent via mail to the address on file.
Initial Business Response /* (1000, 5, 2015/04/23) */
Your complaint has been received. Your account does reflect as PIF, and that is what is reported to the CBR's. The CBR was updated that the account was PIF.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
This information should be completely deleted off of my account.
Final Business Response /* (4000, 9, 2015/04/29) */
This account has been removed from the CBR's. The AUD control number is:[redacted].
Re: Revdex.com Complaint ID: [redacted], [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are: · The account was...
placed with us by our client on 02-10-17 · We never had a contact with the consumer on this account · The account is closed in our systems as of 04-11-17 and a deletion request has been raised with the credit reporting. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services.
Hi, On receipt of the compliant, we have taken following steps to resolve it: 1- We have three accounts for the consumer on our system: [redacted], [redacted] and [redacted].2- All the accounts were placed with us for collections by our client on 05/05/2016.3- All the three...
accounts were reported to consumer's credit by Harvard Collection Services on 07/11/2016 for the first time.4- We have closed the accounts on our system.5- We have notified the credit bureaus electronically to delete this trade line from their records. Harvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity. The AUD number for this request is: Account#[redacted], AUD# [redacted] Account# [redacted] , AUD# [redacted] Account# [redacted], AUD#[redacted]It might take some time for the credit bureaus to completely remove the trade line from the consumer's credit report for the reasons beyond our control. Thank You,Sincerely,Harvard Collection Services.
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Lina [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@harvardcollect.com
To whom it may concern:
This response is in regards to case number 94572141. Mr. [redacted] account has been paid in full as of August...
24, 2015. A letter has been mailed out to the address of [redacted]. Mr. [redacted] did have an additional account in our office, and that account has been closed in our office. The additional account (account number [redacted]) has been deleted from Mr. [redacted] credit bureau as of September 30, 2015. The cancelation letter has been mailed out to the address of [redacted]. If you have any additional questions or concerns please do not hesitate to contact our office.
Thanks,
Lina [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Re: Revdex.com Complaint ID: [redacted] First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS). The facts as we currently understand them are:...
· We received the file on 02-15-17 from our client · There were no attempts or contacts made on the account · The first letter was sent to the consumer on 02-16-17 · The account was recalled by our client on 03-02-17 and is no longer with us. If I can be of further assistance please feel free to contact me directly at [redacted]. Sincerely, Harvard Collection Services.
Hi, We have taken following steps to resolve the consumer complaint:1- Collection activity has already been ceased on both of the accounts.2- The request for deletion of accounts was submitted online through e-Oscar web portal and following are the control numbers for the request submitted: Account# [redacted]: Control number [redacted] Account# [redacted]:Control Number [redacted] Thank You,Harvard Collection Services.
This is in regards to the complaint received from Ms. [redacted]. Harvard Collection Services has received Ms. [redacted] request for documents regarding her account. HCS has requested the documents from our client. Ms. [redacted] account is on a hold status at the time. Once we receive the documents...
from our client. HCS will forward the information to Ms. [redacted] to the address she provided of [redacted] SE AptH [redacted] GA 30067. Ms. [redacted] account will remain on a hold status. If you have any questions or concerns please do not hesitate to contact our office. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12096584, and find that this resolution is satisfactory to me.
Sincerely,
Gilberto [redacted]