Hi Mrs***, I apologize for not responding earlier, this is the first time I've seen the complaint. I would like to give you background on the charges Mr*** is disputingOn September 3rd, Mr*** submitted a work order to have his water heater looked at because it
was producing low temperature and his second bathroom was leaking. The plumber made several attempts at making an appointment in the following days. Mr*** agreed to meet the plumber on September 4th, he didn't show up for to allow entrance to the unit. Again, on the 9th the tenant was contacted by the plumber at 7:A.Mand they agreed to meet. The tenant told the plumber he would be at the property in minutes at AM Mr*** had still not shown up and was not answering the phoneThe plumber decided to leave. The water heater and toilet were not fixed until the 29th, after Mr*** was charged for the first two visits. Attached you will find the copies of the the two plumber bills. You will also find a copy of Mr***s Texas Residential Lease contract, if you refer to Paragraph Section E it clearly estates that ta trip charge will be made if the person making the repairs is not allowed accessIn addition, the deposit disposition and refunds are made within days of move out from the time the tenant surrenders the unitA statement will be sent to him no later than March 29thPlease let me know if you have any addition questions or concerns. Best Regards, *** ***, Property Manager
Hi Mrs***, I apologize for not responding earlier, this is the first time I've seen the complaint. I would like to give you background on the charges Mr*** is disputingOn September 3rd, Mr*** submitted a work order to have his water heater looked at because it
was producing low temperature and his second bathroom was leaking. The plumber made several attempts at making an appointment in the following days. Mr*** agreed to meet the plumber on September 4th, he didn't show up for to allow entrance to the unit. Again, on the 9th the tenant was contacted by the plumber at 7:A.Mand they agreed to meet. The tenant told the plumber he would be at the property in minutes at AM Mr*** had still not shown up and was not answering the phoneThe plumber decided to leave. The water heater and toilet were not fixed until the 29th, after Mr*** was charged for the first two visits. Attached you will find the copies of the the two plumber bills. You will also find a copy of Mr***s Texas Residential Lease contract, if you refer to Paragraph Section E it clearly estates that ta trip charge will be made if the person making the repairs is not allowed accessIn addition, the deposit disposition and refunds are made within days of move out from the time the tenant surrenders the unitA statement will be sent to him no later than March 29thPlease let me know if you have any addition questions or concerns. Best Regards, *** ***, Property Manager