Initial Business Response / [redacted] (1000, 7, 2014/02/28) */ PayPros Tier Technical Support is actively working with the merchant and vendors to correct the issue since first reportedOur technicians remain in constant communications with the merchant and the software vendorsWe have escalated the issue to the software vendors and card processorsThe issue remains open and unresolved at this time with active attention to the account
Initial Business Response / [redacted] (1000, 5, 2015/03/23) */ [redacted] started with us on 3/1/He resigned without notice on 3/19/His complaint is that he did not receive his final check in a timely mannerHowever, it was explained to him in a phone conversation that his final pay would be direct deposited with the next payroll on 3/27/This is per Utah's state policy on final wage distributionAll other wages due to him on previous payroll dates have been paid in fullMr***'s final pay will be direct deposited on 03/27/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I talked to someone after I filed this on thursday or friday and forgot to close this
Initial Business Response /* (1000, 9, 2015/02/19) */
Received response via email:
We have resolved the issue directly with *** *** and have issued a refund in the amount of $for the actual amount of funds that were charged and deducted from their accountFrom the
conversation with *** *** this issue is considered closed-positive
Please let me know if you need any further information or have any questions
Thank you for your time
Initial Consumer Rebuttal /* (3000, 11, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,I have yet to see the credit of $show up as of yet, when it does this will be considered satisfied
Thanks,
*** ***
*** Automotive ***
866-825-extention ***
Final Business Response /* (4000, 13, 2015/02/27) */
The ACH to the client has been processed and shows as clearedThier bank should show the deposit by Feb 27th at the latest and will be confirmed with the customer
Final Consumer Response /* (4200, 15, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi, I have gotten the refund but still haven't received a confirmation of my account being canceled as requested in writing without any fees or chargesPlease send correspondence of my cancelationThen we are complete hereThank you!
Pay Pros will continue to bill you even after your contract ends Be very careful! They only refund back three months period This is wrong The contract ends all fees should end Do NOT do business with them
Initial Business Response /* (1000, 5, 2015/09/24) */
Our Customer Satisfaction team has resolved this matter directly with the customerThe equipment referenced was purchased directly from another party not from PayPros which is the reason we are unable to refund them for the equipment
costs incurredThe issue is now considered resolved and settled
Initial Business Response /* (1000, 8, 2014/02/12) */
On 2/4/14 PayPros Director of Risk Management contacted complainant directly to discuss the details of the transaction chargeback dispute. We do not dispute the complainants position, as communicated to PayPros and the Revdex.com. However...
credit card transactions are regulated by the card associations; MasterCard Regulation 2.1.9 ''Charges for Loss, Theft, or Damages'' read: ''A charge for loss, theft, or damage must be processed as a separate transaction from the underlying rental, lodging, or similar transaction. The cardholder must authorize the charge after being informed of the loss, theft, or damage''. The processing banks have upheld the chargeback due to the cardholder's position, they did not authorize the $500 charge. We believe that this is an unfortunate situation in which the complainant was taken advantage of by his guest. Complainant has the option of pursuing legal action against his guest, however for a $500 transaction it may not make monetary ''sense''. Because we have a long standing business relationship with our customer / complainant, we have agreed to split the $500 damages fee 50/50 with him. A credit in the amount of $250 has been processed to the account. Complainant has agreed to this satisfactorily. Please note: Previous conversations, noted in the original complaint were not with PayPros, but rather the processing bank.
Final Consumer Response /* (2000, 11, 2014/02/13) */
I've received a call from a representative and was promised a partial compensation. He explained that I violated a rule that was not published in MasterCard's agreement. I had accepted the compromise and will modify my business policies to prevent such situations.
I have been with PayPros for over 5 years. I currently sold my business and with so much going on with moving, training and other things I was not paying attending to my account with PayPros. I did notice I was still having money taking from my account so I called the company. The customer service person, [redacted] said I needed to close my account because I would continue receiving $48.00 fee. I asked her because I was canceling on July 13, 2015 and it was the middle of the month would I be charged again. She assured me again I would not.
August 11, 2015 I received another invoice from the for the $48.00 fee. This invoice did not explain why I was being charged the $48.00 fee it just said $48.00 fee. I called and each time I called and selected 3 to talk to someone about my statement the computer would tell me they are having trouble and could not transfer my call, then would hang up. For 2 days this did the same thing. So then I called back and hit extension 1, sales! It directed me to someone right away.
She was looking over my account and said no I should have not been billed that I should check my bank, while she was on the phone I pulled up my account and yes again on July 3, 2015 I was charged another $48.00 fee. She then back tracked and said yes I would be billed for this again and went on about why.
I asked to be refunded the $48.00 and was told no.
I also emailed 2 other times to get this resolved and never heard back as well.
The fee are crazy I recommend to everyone to read all the fine print and always stay on top of thing. As I was talking to anther rep, [redacted] she said it was CLEARLY stated about how the payments are done. it was a light grey area.
Initial Business Response /* (1000, 7, 2014/02/28) */
PayPros Tier 2 Technical Support is actively working with the merchant and vendors to correct the issue since first reported. Our technicians remain in constant communications with the merchant and the software vendors. We have escalated...
the issue to the software vendors and card processors. The issue remains open and unresolved at this time with active attention to the account.
Initial Business Response /* (1000, 5, 2015/03/23) */
[redacted] started with us on 3/1/2015. He resigned without notice on 3/19/2015. His complaint is that he did not receive his final check in a timely manner. However, it was explained to him in a phone conversation that his final pay...
would be direct deposited with the next payroll on 3/27/15. This is per Utah's state policy on final wage distribution. All other wages due to him on previous payroll dates have been paid in full. Mr. [redacted]'s final pay will be direct deposited on 03/27/15
Initial Consumer Rebuttal /* (2000, 7, 2015/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I talked to someone after I filed this on thursday or friday and forgot to close this.
Initial Business Response / [redacted] (1000, 7, 2014/02/28) */ PayPros Tier Technical Support is actively working with the merchant and vendors to correct the issue since first reportedOur technicians remain in constant communications with the merchant and the software vendorsWe have escalated the issue to the software vendors and card processorsThe issue remains open and unresolved at this time with active attention to the account
Initial Business Response / [redacted] (1000, 5, 2015/03/23) */ [redacted] started with us on 3/1/He resigned without notice on 3/19/His complaint is that he did not receive his final check in a timely mannerHowever, it was explained to him in a phone conversation that his final pay would be direct deposited with the next payroll on 3/27/This is per Utah's state policy on final wage distributionAll other wages due to him on previous payroll dates have been paid in fullMr***'s final pay will be direct deposited on 03/27/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I talked to someone after I filed this on thursday or friday and forgot to close this
Initial Business Response /* (1000, 9, 2015/02/19) */
Received response via email:
We have resolved the issue directly with *** *** and have issued a refund in the amount of $for the actual amount of funds that were charged and deducted from their accountFrom the
conversation with *** *** this issue is considered closed-positive
Please let me know if you need any further information or have any questions
Thank you for your time
Initial Consumer Rebuttal /* (3000, 11, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,I have yet to see the credit of $show up as of yet, when it does this will be considered satisfied
Thanks,
*** ***
*** Automotive ***
866-825-extention ***
Final Business Response /* (4000, 13, 2015/02/27) */
The ACH to the client has been processed and shows as clearedThier bank should show the deposit by Feb 27th at the latest and will be confirmed with the customer
Final Consumer Response /* (4200, 15, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi, I have gotten the refund but still haven't received a confirmation of my account being canceled as requested in writing without any fees or chargesPlease send correspondence of my cancelationThen we are complete hereThank you!
Pay Pros will continue to bill you even after your contract ends Be very careful! They only refund back three months period This is wrong The contract ends all fees should end Do NOT do business with them
Initial Business Response /* (1000, 5, 2015/09/24) */
Our Customer Satisfaction team has resolved this matter directly with the customerThe equipment referenced was purchased directly from another party not from PayPros which is the reason we are unable to refund them for the equipment
costs incurredThe issue is now considered resolved and settled
Initial Business Response /* (1000, 8, 2014/02/12) */
On 2/4/14 PayPros Director of Risk Management contacted complainant directly to discuss the details of the transaction chargeback dispute. We do not dispute the complainants position, as communicated to PayPros and the Revdex.com. However...
credit card transactions are regulated by the card associations; MasterCard Regulation 2.1.9 ''Charges for Loss, Theft, or Damages'' read: ''A charge for loss, theft, or damage must be processed as a separate transaction from the underlying rental, lodging, or similar transaction. The cardholder must authorize the charge after being informed of the loss, theft, or damage''. The processing banks have upheld the chargeback due to the cardholder's position, they did not authorize the $500 charge. We believe that this is an unfortunate situation in which the complainant was taken advantage of by his guest. Complainant has the option of pursuing legal action against his guest, however for a $500 transaction it may not make monetary ''sense''. Because we have a long standing business relationship with our customer / complainant, we have agreed to split the $500 damages fee 50/50 with him. A credit in the amount of $250 has been processed to the account. Complainant has agreed to this satisfactorily. Please note: Previous conversations, noted in the original complaint were not with PayPros, but rather the processing bank.
Final Consumer Response /* (2000, 11, 2014/02/13) */
I've received a call from a representative and was promised a partial compensation. He explained that I violated a rule that was not published in MasterCard's agreement. I had accepted the compromise and will modify my business policies to prevent such situations.
I have been with PayPros for over 5 years. I currently sold my business and with so much going on with moving, training and other things I was not paying attending to my account with PayPros. I did notice I was still having money taking from my account so I called the company. The customer service person, [redacted] said I needed to close my account because I would continue receiving $48.00 fee. I asked her because I was canceling on July 13, 2015 and it was the middle of the month would I be charged again. She assured me again I would not.
August 11, 2015 I received another invoice from the for the $48.00 fee. This invoice did not explain why I was being charged the $48.00 fee it just said $48.00 fee. I called and each time I called and selected 3 to talk to someone about my statement the computer would tell me they are having trouble and could not transfer my call, then would hang up. For 2 days this did the same thing. So then I called back and hit extension 1, sales! It directed me to someone right away.
She was looking over my account and said no I should have not been billed that I should check my bank, while she was on the phone I pulled up my account and yes again on July 3, 2015 I was charged another $48.00 fee. She then back tracked and said yes I would be billed for this again and went on about why.
I asked to be refunded the $48.00 and was told no.
I also emailed 2 other times to get this resolved and never heard back as well.
The fee are crazy I recommend to everyone to read all the fine print and always stay on top of thing. As I was talking to anther rep, [redacted] she said it was CLEARLY stated about how the payments are done. it was a light grey area.
Initial Business Response /* (1000, 7, 2014/02/28) */
PayPros Tier 2 Technical Support is actively working with the merchant and vendors to correct the issue since first reported. Our technicians remain in constant communications with the merchant and the software vendors. We have escalated...
the issue to the software vendors and card processors. The issue remains open and unresolved at this time with active attention to the account.
Initial Business Response /* (1000, 5, 2015/03/23) */
[redacted] started with us on 3/1/2015. He resigned without notice on 3/19/2015. His complaint is that he did not receive his final check in a timely manner. However, it was explained to him in a phone conversation that his final pay...
would be direct deposited with the next payroll on 3/27/15. This is per Utah's state policy on final wage distribution. All other wages due to him on previous payroll dates have been paid in full. Mr. [redacted]'s final pay will be direct deposited on 03/27/15
Initial Consumer Rebuttal /* (2000, 7, 2015/03/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I talked to someone after I filed this on thursday or friday and forgot to close this.