Payless Car San Diego

Thank you for renting with Payless I appreciate the opportunity to address your concern involving coverage When renting a vehicle with Payless, you have the option to accept or decline coverage Coverage is authorized by the renter, and that decision is noted on the rental agreement when the customer initialed for the coverage We have checked our records carefully and find that the coverage option was offered to you, and you indeed signed the agreement Once a rental agreement has been completed and services have been rendered we are unable to make any changes or issue refunds In addition it was found that you returned the rental with the smell of smoking and you were informed of the smoking charge for that Unfortunately a refund for this will not be issued Thank you again for renting with Payless and we look forward to meeting your rental needs in the future.You were informed upon return and refused the finalized receipt of the charge No refund will be issued at this time Thank you Management Team 619- [redacted]

Thank you for choosing Payless Car Rental We have checkout records, the total cost of the rental was $ Prepaid amount of $188.44, and $was a charge for the protection you accepted at the counter There was a $Security deposit was, at the time of vehicle returned, your funds are released from our system to your financial institutionBased on your financial institution the return process can take up to days to appear in your account but is typically processed in – hoursIf the hold is still in place after days or you would like to check on the status of your funds please contact your financial institution directly Thank you for renting with Payless and we look forward to meeting your rental needs in the future Payless Management team [redacted]

Thank You for choosing Payless Car.We have thoroughly reviewed your contract and apologize for the experience.We have confirmed you were credit back an additional $149.71, processed on 7/3/2017.Please allow a few business days to see this back in your account.We sincerely apologize about the experience you endured.Payless Management team

The delay in pick up does not warrant a full discount.We apologize for traffic delays and a full day off is the result , due to no control of our own.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below while this may disappointedly (and frankly unfair) explain the $for the extra day it does not however explain the other $charge that was billed to my credit card prior to my original scheduled return dateI expect at least that money refunded.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for choosing Payless Car Rental San Diego.Online reservation pricing was honored at time of pick up...however the contract reflects coverage to the rental was accepted.We appreciate the opportunity to address your concern regarding the optional basic coverage When renting a vehicle with Payless, you have the option to accept or decline the optional coverageWhen coverage is authorized by the renter, it is noted on the rental agreement when the you initialed its acceptance for the coverage We have checked our records carefully and find that the basic coverage option was offered, and you agreed to the offer by initialing for it, you signed the totaling of the agreement as well A copy was given to you at the counter and the signature pad was used as well, giving you full control and visual access.We’re sorry but once a rental agreement has been completed and services have been rendered we are unable to make any changes or issue refunds.The contract has been added to this response.We do value your business and hope this will not prevent you from choosing our services future.Sincerely,Management Team619-296-

Thank you for choosing Payless Car Rental; San Diego The following information is posted in the rental page online for the San Diego location: Geographical Restrictions / Travel Limitations At this location, unlimited mileage is available only when traveling within the stated geographical areaUse of the vehicle is restricted to the counties of Imperial, Los Angeles, Orange, Riverside, San Bernardino, San Diego, Venture and travel to and from Las Vegas, Nevada For those traveling outside of the geographical restricted area, a mileage charge will applyAt the time of rental, mileage packages are availablePlease inquire directly with the renting location One Way Rentals are not permittedAll vehicles must be returned to the renting station Hence the additional charges for wanting to travel into Arizona When booking on the site you have stated that you read and understood these rental rules In addition the previous pages list this info as well You can withdraw your consent at any timeSee Privacy Policy and Terms of Use, or Contact Us Your information is secure Terms & Conditions: • IMPORTANT: Renter must meet standard age, driver, and credit requirements in order to qualify for rentalPlease refer to individual Location Policies for qualifying conditions, (including but not limited to) insurance requirements, local and non U.Srenter requirements, geographical restrictions, and payment informationThe above noted rate is an estimation only and may differ at time of rentalSome fees and surcharges may be taxableTaxes and surcharges are not within our control and may change without noticeAny changes to the date, time, and vehicle type for this reservation could result in a price change Thank you, Management Team 619-296-

Thank you for renting with Payless I appreciate the opportunity to address your concern involving coverage When renting a vehicle with Payless, you have the option to accept or decline coverage Coverage is authorized by the renter, and that decision is noted on the rental agreement when the customer initials for the coverage We have checked our records carefully and find that the coverage option was offered to you as basic protection, and you indeed initialed for the item and signed the agreement and its total price Once a rental agreement has been completed and services have been rendered we are unable to make any changes or issue refunds If you have information that someone is using your card fraudulently then may we suggest you report it to your card carrier This is what most people would do in your case Your claiming the signature for the contract is not yours that we have using the credit card type on file as fraud This matter is considered closed Please have a nice day Management Team Payless Car Rental San Diego 619-296- / [redacted] Style Definitions */

Thank you for choosing Payless Car Rental San Diego.Our apologies for any inconvenience.Yes in fact you were charged for returning the rental in a unacceptable state.Your inspection slip does not show any concerns brought to our attention during your check out.All rentals are inspected by the agent and customer and any pertinent info can be added if needed.In addition the facility does contain a full wash and vacuum area where all rentals are prepped.We have no issues being reported on the rentals maintenance but will check the rentals air conditioning system since this is the first we are hearing of.When booking a rental you have said that you have read and understood the locations rental rules and conditions.AT THIS LOCATION UNLIMITED MILEAGE IS AVAILABLE ONLY WHEN TRAVELING WITHIN THE STATED GEOGRAPHICAL AREAUSE OF THE VEHICLE IS RESTRICTED TO THE COUNTIES OF IMPERIALLOS ANGELESORANGERIVERSIDESAN BERNARDINOSAN DIEGOAND VENTURATRAVEL IS ALSO PERMITTED TO AND FROM LAS VEGAS NEVADAFOR THOSE TRAVELING OUTSIDE OF THE GEOGRAPHICAL RESTRICTED AREA-- A MILEAGE CHARGE OF USD PER MILE WILL APPLYOTHER MILEAGE PACKAGES MAY BE AVAILABLE AT THE TIME OF RENTALPLEASE INQUIRE DIRECTLY WITH THE RENTING LOCATIONPREPAID Thank you for making your Pay Now reservation on Paylesscar.com We have reviewed our records carefully and determined that you did not cancel your reservation hours prior to your scheduled pitime, therefore the full prepaid amount will be charged Below is attached the Pay Now terms from Paylesscar.com in case you have any further questions.Paylesscar.com Pay Now Terms & Conditions• If you need to cancel hours prior to the scheduled pitime, we will refund the full prepaid amount less a $USD processing feeIf the prepay amount is less than $USD, the entire amount will be forfeited.• If you do not cancel your reservation hours prior to the scheduled pitime or if you fail to rent the car, the entire prepaid amount will be forfeitedWe stand by the cleaning charge and no credit will be issued.Thank you,Management Team

Thank you for choosing Payless Car Rental San Diego.We apologize for any misunderstanding.The booking website explains the economy car class can be two or four door.We have verified our record and our findings show this total was agreed to at pick by signature.There will be no credits issued at this time Payless Management team619-296-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Your prior email shows you received the check # [redacted] for $ In addition the rental agreement was credited -$ $is the total credit given back There is no other refund due The message above is exactly same I received from [redacted] beforeI asked him what is '$75.77' He did not and still does not answer my questionPlease ask him to explain the credit of and send a copy of the agreement showing $ Thank you [redacted] ***

The following attachments is for the San Diego, CAlocation...please review.When booking a rental you have stated that you read and understood these rules and policies.Thank you

Thank you for choosing Payless Car Rental San Diego.The following attachment was taken from our online web page as it pertains to your inquiry.By making your Pre-Paid reservation, you have read and understood the locations rental rules and conditions.This information clearly states the terms for credit card and debit card usage.For questions or concerns contact us directly at 619-296-4966.Thank you,Management Team619-296-

Your prior email shows you received the check # [redacted] for $ In addition the rental agreement was credited -$ $is the total credit given back There is no other refund due Thank you

Thank you for choosing Payless Car Rental San Diego.All refund request are processed online through the Payless Car web site.You must adhere to the terms and conditions when choosing to book and must have acknowledged you have read them by agreeing to continue to book.Thank you,Management Team [redacted]

If you have information that someone is using your card fraudulently then may we suggest you report it to your card carrier This is what most people would do in your case Your claiming the signature/initials for the contract is not yours that we have using the credit card type on file as fraud This matter is considered closed Please have a nice day Management Team Payless Car Rental San Diego 619-296- / [redacted] Style Definitions */

We see the charge of $and the hold amount of $250.00.We do not see a charge of $30.00, please contact your card carrier and disputeThank you,Management Team

Thank you for choosing Payless Car Rental San DiegoWe apologize for any misunderstanding.We typically ask the renter how the car is driving because we are not the ones driving them,we ask all renters how the car is upon return as wellWhen a engine light comes on, its mostly due to a loose gas cap that's why we ask.The San Diego location does contain a full maintenance bay which all rentals are checked when due for/needed maintenance.The correct procedure was followed, which included exchanging the rental if needed.As a courtesy we did issue a partial credit back on your return to your card on file.We do value your feed back and hope to see you back soonManagement Team619-296-

Thank you for renting with Payless.I appreciate the opportunity to address your concern involving coverage When renting a vehicle with Payless, you have the option to accept or decline coverage Coverage is authorized by the renter, and that decision is noted on the rental agreement when the customer initials for the coverage We have checked our records carefully and find that the coverage option was offered to you, and you indeed initialed its acceptance and signed for the total pricing of the agreement Once a rental agreement has been completed and services have been rendered we are unable to make any changes or issue refunds.Thank you again for renting with Payless and we look forward to meeting your rental needs in the future.Management Team619- [redacted]