I travel all over the U.Sand I have to say this about ChurchillAutoCare in Fredrick, MdI live in S.WMissouriI was over a miles from home and another + miles from my final destinationI was broke down with very few funds on hand and a big dog with meI walked into their business with my dog and was greeted and treated like I was a neighbor or friendI asked to speak to the owner ( DAVE ) and explained my situation to himI was told that he would come check out my car when he took lunchWhich he didHe spent his complete lunch hour with me doing diagnosis tests on my carHe stated that he would try to research it more and would be back laterWell at approximately 5:that evening, he came back ( With NEW PARTS) and spent another hour and a half with me trying to get the car to start and run, but, was not able to without needing more test equipment He (DAVE) did not charge me, Not one penny for doing all of thisPlus, He (DAVE) treated both my dog and I like we were familyI made and few calls to family and a few friends and was able to get my car towed to his shop (ChurchAutoCare) Where he (DAVE) And his office manager (LAUREL) helped me to rent a vehicle and continue my trip while the car was being repairedThe car was fixed and secured, While I was visiting family in DelawareUpon returning, The office manager ( LAUREL ) followed me back to the car rental agency, and waited in her car ( With my dog ) while I took care the paperwork, then drove us back to the shop(At NO CHARGE ) And top of all this, Gave me a ex-military discountAnd charged me FAR LESS than I would have been charged even where I live! So I I feel that I should tell Everyone about this FAMILY AND PET FRIENDLY BUSINESS EVERYONE at ChurchAutoCare was friendly and VERY courteous towards both my dog and myselfI will ALWAYS be GREATFUL for Dave, Laurel and all the guys at ChurchAutoCare for making a me feel like more than just a customer, They made me feel at the very least like I was a person and not a dollar signForever Grateful, Tim and my dog Klaus
Initial Business Response / [redacted] (1000, 6, 2016/03/21) */ I do apologize for the frustration this customer has encountered with trying to receive the calls from the facility...Our technician had been working with our carrier since 3/10/and customer did then receive a call on 3/13/after payment was made 3/10/16...Next call accepted was 3/19/16...There does not seem to be any further issues with them receiving the calls...Customer had several attempts to their number on 3/18/which the customer explained to them on 3/19/they were out all day...The technician will continue to monitor activity to this number...Again I do apologize, but everything seems to be OK now Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had the same issue twice again..it will work then not workConsistent issue Final Business Response / [redacted] (4000, 10, 2016/04/04) */ Again, I do apologize for any issues this customer has hadTechnician has continued to monitor this accountThere were attempts on 3/19/16;1st call inmate hung; 2nd call no response from called party; 3rd call voice mail came on and 4th call customer accepted and talkedThe next call was 3/24/- customer received and talkedNext call was 4/3/1st call went to voice mail and then at 4:55pm next call was accepted by customer and talked...Does not seem to be an issue any furtherIf customer does have any further issues they need to send us an email at ***@paytel.com or call [redacted] and we will assist them
My family and I recently started taking our vehicles to Churchill Auto Care and it has been a wonderful experienceThey recently worked on our Infinity Truck and I sent them this email afterwards thanking them for their excellent serviceThis is part of what I sent them: "Hi, I just wanted to really thank you guys for all that you doFrom the first phone call I made to the time I picked up my truck, you guys were simply phenomenal Jorge, thank you for your professionalism and serviceYou explained everything to me in detail from the very beginningEven when I felt I was asking too many questions or demanding too much, you never changed your attitude or the tone of your voiceYou remained very professional and went above and beyond answering ALL my questionsI felt that you valued my business and did everything you could to ensure my satisfactionFrom the calls back and forth and everything in between, thank you so very much..."
Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ I do apologize for the issue this customer had with our system...We had an outage at Pay Tel that occurred at 3:45am on Tuesday 2/23/and partially lasted until 1:30pm Wednesday 2/24/which is when the website was back up and running to allow payments to be made...Staff was able to start taking payments for the customers Wednesday morning at 8am for any that called into our 800#...Everything is now operable and available to all customers...Again we do apologize for any issues this caused any of our customers...It was repaired as soon as possible
Initial Business Response / [redacted] (1000, 7, 2015/07/29) */ Complaint was sent to a technician on 7/21/and they determined that this is a third party number from XXXXXXxxxx to XXXXXXxxxx- Provider unknownThe technician's first direct call was answered, but then the called party hung up (technician heard the phone go off hook then back on hook)...Subsequent calls 7/@08:went to a Voice Mail identified as (XXX) XXX-xxxx7/@08:went directly to Voice Mail (no ID)Technician's third call went to the (XXX) XXX-xxxx Voice Mail and they left a voice mailTechnician left a Voice Mail message explaining third party numbers - call forwarding and his need to talk directly with the CustomerCustomer has not contacted us back, therefore we have closed the ticket as of 7/29/ Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still having this problem nothing has changed Final Business Response / [redacted] (4000, 11, 2015/08/06) */ On 8/3/the technician spoke with customer and explained that the issue was not a Pay Tel issueShe admitted she had a google phone lineAs the technician explained they are not passing the pressing of the digit all the timeSome calls are being let through such as 7/31/- calls; 8/1/call; 8/2/days (one credited back to account); 8/4/calls; 8/5/calls; all funds were used and customer has made additional paymentsTechnician has closed the ticket since there is nothing Pay Tel can do on our end
Initial Business Response / [redacted] (1000, 9, 2016/04/13) */ We have a program where if an account is months old and has had no activity, the account is placed in inactive status and a card is mailed out to the address on file notifying them that funds are on the account and what needs to be done to receive those funds...The numbers stated was not inactive...the area code was a area code...If the customer will provide the account number that was over a year old with funds left on it I would be happy to research it for them...Sorry for their frustration with our company, we do not take the funds, the funds are left on the account until someone contacts us
Initial Business Response / [redacted] (1000, 6, 2015/09/01) */ Pay Tel did issue a courtesy credit for 1-1min call from 7/27/15- customer then asked for credit for calls on 8/18/15, calls were monitored and via the technician both calls dropped on customers side, so no credit could be givenWe do have a credit policy posted on our website that credit is not given for the following reasons Calls may be disconnected if any of the following activities occur during a call Stop talking without hanging up Attempts to make a 3-way call Attempt to answer Call Waiting Attempt to put a call on hold Attempt to transfer a call Use of a cordless phone (static) Use of a wireless phone (dropped cell tower or static) PAY-TEL does not accept responsibility for dropped wireless phone calls NO CREDIT WILL BE ISSUED FOR CALLS THAT ARE DISCONNECTED BECAUSE OF ONE OF THE ABOVE ACTIVITIES Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The calls were dropped and not on my part my phone had bars and an alert so if signal is lost it will beep it was not my phone that's why I called I have lost money on calls many times and have not asked for credits but two in one day is ridiculous so I want my credit if it was on my part I would not ask and if it was my phone why did the automated system tell me goodbye if my phone lost signal and hung up how did the automated system talk to me my phone has went dead during a call I did not call for credits I am not a thief a liar or dishonest but if IM paying for service I expect service or my money I give the Revdex.com full access to my account information at least twice a week my call is interrupted I Haven't called but like I said twice in a row is insane Patel uses the phone lost signal as a way to not pay for interrupted calls because how can they tell if call was dropped due to signal loss the phones in the facility are problem prone and needs work I would like them to and I authorize them to send you my full call history of calls from June July and August and you see all of the dropped called and im only requesting two and they won't credit me like I said if it was my fault or my phones fault I would not have called them or wrote The Revdex.com and I would like to know how can they blame signal and they have no such technology to tell and if the automated system talks to me after call lost how did my phone hang up you guys should make them change their policy it is unfair to customers because they get to steal our money and say it's our fault with no proof they should simply say if your on a cell phone and your call is interrupted even if it's our fault you don't get reimbursed because we don't credit cell accounts for any reason even if it's our fault and we could start our accounts from home phones but blaming every lost call on my phone signal lies when in the past there months I been disconnected at least times and three were my fault due to battery life and once for answering another call and I did not call then so why now I just want my money back or further actions against this company for lies and fraud Final Business Response / [redacted] (4000, 10, 2015/09/04) */ We have credited the account $for the calls on 8/18/that was requested...Customer was informed on 8/20/via one of the supervisors that no additional cell phone calls would be credited...so going forward no additional cell calls will be credited back to the account, the customer may want to consider taking calls from a land line phone instead of the cell phone if this continues to be an issueWe hope this will help to resolve the issue Final Consumer Response / [redacted] (4200, 12, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept my credits but nothing else Paytel has faulty service and equipment and the supervisor did not tell me no more credits she lied and said they don't give them it says on the site I edition the site and looked and she lied it says for bad signal they are misleading the public I signed up thru automated service from a phone call it does not say it on there at all it's now good business to want people to pay for service and if the service fails you don't reimburse the customer or blame us they are ripping people off and blaming I use my cell phone because I work jobs if the phones take my money I will call again and complain again there are hundreds maybe more complaints online they know this is the system we have to use to speak to loved ones so they are taking advantage just like cost they we're charging before the class action suit I am not a crook a thief or a liar I just want service I paid for and if they are at fault for loss of servicing want my calls simple as that I shouldn't have had to contact the Revdex.com to get my money back and now they say never as long as I use my cell phone doesn't make sense does the Revdex.com think that's fair I hope not if they allow cell phones for service they should accept responsibility if they are at fault for interruptions
Initial Business Response / [redacted] (1000, 6, 2016/05/09) */ I do apologize for the way this customer feels about our Company - we are not in the business to add to their frustration or emotions...On account [redacted] customer was paying for calls from [redacted] County at the rate of $including taxes for a min call...they then started receiving calls from [redacted] CtyGA facility at the rate of $including taxes for a min call...Payments were made on this account using the automated phone system and paying a processing fee of $to make the credit card transaction On 5/4/the customer received a call from the facility and chose to make a Just1call payment which just pays for the call you are currently taking which was for $plus $processing fee(When the customer has low/no funds they receive an option to pay just for the one call they are receiving or to apply funds to their account for additional callsWe credited this account for this $fee on the Just1call on 5/4/as a onetime courtesy) On 5/5/the customer made an automated phone payment of $plus the $processing fee On the other number [redacted] that has been mentioned on another response, a $payment plus a processing fee of $was made on 3/19/and on 3/22/was transferred to [redacted] to receive the calls from [redacted] GA at the rate of $including taxes for a min call...Payments have been made on this number using the Automated phone system and included with each payment is a $processing fee as stated each time a payment is made Again, we do apologize for any problems they feel they have encountered with our company
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Account has been credited today 12/22/$for the min call received on 12/19/No contact was made with our company from this customer prior to this complaint to resolve this issueIf additional information is needed, please let us know
I travel all over the U.Sand I have to say this about ChurchillAutoCare in Fredrick, MdI live in S.WMissouriI was over a miles from home and another + miles from my final destinationI was broke down with very few funds on hand and a big dog with meI walked into their business with my dog and was greeted and treated like I was a neighbor or friendI asked to speak to the owner ( DAVE ) and explained my situation to himI was told that he would come check out my car when he took lunchWhich he didHe spent his complete lunch hour with me doing diagnosis tests on my carHe stated that he would try to research it more and would be back laterWell at approximately 5:that evening, he came back ( With NEW PARTS) and spent another hour and a half with me trying to get the car to start and run, but, was not able to without needing more test equipment He (DAVE) did not charge me, Not one penny for doing all of thisPlus, He (DAVE) treated both my dog and I like we were familyI made and few calls to family and a few friends and was able to get my car towed to his shop (ChurchAutoCare) Where he (DAVE) And his office manager (LAUREL) helped me to rent a vehicle and continue my trip while the car was being repairedThe car was fixed and secured, While I was visiting family in DelawareUpon returning, The office manager ( LAUREL ) followed me back to the car rental agency, and waited in her car ( With my dog ) while I took care the paperwork, then drove us back to the shop(At NO CHARGE ) And top of all this, Gave me a ex-military discountAnd charged me FAR LESS than I would have been charged even where I live! So I I feel that I should tell Everyone about this FAMILY AND PET FRIENDLY BUSINESS EVERYONE at ChurchAutoCare was friendly and VERY courteous towards both my dog and myselfI will ALWAYS be GREATFUL for Dave, Laurel and all the guys at ChurchAutoCare for making a me feel like more than just a customer, They made me feel at the very least like I was a person and not a dollar signForever Grateful, Tim and my dog Klaus
Initial Business Response / [redacted] (1000, 6, 2016/03/21) */ I do apologize for the frustration this customer has encountered with trying to receive the calls from the facility...Our technician had been working with our carrier since 3/10/and customer did then receive a call on 3/13/after payment was made 3/10/16...Next call accepted was 3/19/16...There does not seem to be any further issues with them receiving the calls...Customer had several attempts to their number on 3/18/which the customer explained to them on 3/19/they were out all day...The technician will continue to monitor activity to this number...Again I do apologize, but everything seems to be OK now Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had the same issue twice again..it will work then not workConsistent issue Final Business Response / [redacted] (4000, 10, 2016/04/04) */ Again, I do apologize for any issues this customer has hadTechnician has continued to monitor this accountThere were attempts on 3/19/16;1st call inmate hung; 2nd call no response from called party; 3rd call voice mail came on and 4th call customer accepted and talkedThe next call was 3/24/- customer received and talkedNext call was 4/3/1st call went to voice mail and then at 4:55pm next call was accepted by customer and talked...Does not seem to be an issue any furtherIf customer does have any further issues they need to send us an email at ***@paytel.com or call [redacted] and we will assist them
My family and I recently started taking our vehicles to Churchill Auto Care and it has been a wonderful experienceThey recently worked on our Infinity Truck and I sent them this email afterwards thanking them for their excellent serviceThis is part of what I sent them: "Hi, I just wanted to really thank you guys for all that you doFrom the first phone call I made to the time I picked up my truck, you guys were simply phenomenal Jorge, thank you for your professionalism and serviceYou explained everything to me in detail from the very beginningEven when I felt I was asking too many questions or demanding too much, you never changed your attitude or the tone of your voiceYou remained very professional and went above and beyond answering ALL my questionsI felt that you valued my business and did everything you could to ensure my satisfactionFrom the calls back and forth and everything in between, thank you so very much..."
Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ I do apologize for the issue this customer had with our system...We had an outage at Pay Tel that occurred at 3:45am on Tuesday 2/23/and partially lasted until 1:30pm Wednesday 2/24/which is when the website was back up and running to allow payments to be made...Staff was able to start taking payments for the customers Wednesday morning at 8am for any that called into our 800#...Everything is now operable and available to all customers...Again we do apologize for any issues this caused any of our customers...It was repaired as soon as possible
Initial Business Response / [redacted] (1000, 7, 2015/07/29) */ Complaint was sent to a technician on 7/21/and they determined that this is a third party number from XXXXXXxxxx to XXXXXXxxxx- Provider unknownThe technician's first direct call was answered, but then the called party hung up (technician heard the phone go off hook then back on hook)...Subsequent calls 7/@08:went to a Voice Mail identified as (XXX) XXX-xxxx7/@08:went directly to Voice Mail (no ID)Technician's third call went to the (XXX) XXX-xxxx Voice Mail and they left a voice mailTechnician left a Voice Mail message explaining third party numbers - call forwarding and his need to talk directly with the CustomerCustomer has not contacted us back, therefore we have closed the ticket as of 7/29/ Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still having this problem nothing has changed Final Business Response / [redacted] (4000, 11, 2015/08/06) */ On 8/3/the technician spoke with customer and explained that the issue was not a Pay Tel issueShe admitted she had a google phone lineAs the technician explained they are not passing the pressing of the digit all the timeSome calls are being let through such as 7/31/- calls; 8/1/call; 8/2/days (one credited back to account); 8/4/calls; 8/5/calls; all funds were used and customer has made additional paymentsTechnician has closed the ticket since there is nothing Pay Tel can do on our end
Initial Business Response / [redacted] (1000, 9, 2016/04/13) */ We have a program where if an account is months old and has had no activity, the account is placed in inactive status and a card is mailed out to the address on file notifying them that funds are on the account and what needs to be done to receive those funds...The numbers stated was not inactive...the area code was a area code...If the customer will provide the account number that was over a year old with funds left on it I would be happy to research it for them...Sorry for their frustration with our company, we do not take the funds, the funds are left on the account until someone contacts us
Initial Business Response / [redacted] (1000, 6, 2015/09/01) */ Pay Tel did issue a courtesy credit for 1-1min call from 7/27/15- customer then asked for credit for calls on 8/18/15, calls were monitored and via the technician both calls dropped on customers side, so no credit could be givenWe do have a credit policy posted on our website that credit is not given for the following reasons Calls may be disconnected if any of the following activities occur during a call Stop talking without hanging up Attempts to make a 3-way call Attempt to answer Call Waiting Attempt to put a call on hold Attempt to transfer a call Use of a cordless phone (static) Use of a wireless phone (dropped cell tower or static) PAY-TEL does not accept responsibility for dropped wireless phone calls NO CREDIT WILL BE ISSUED FOR CALLS THAT ARE DISCONNECTED BECAUSE OF ONE OF THE ABOVE ACTIVITIES Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The calls were dropped and not on my part my phone had bars and an alert so if signal is lost it will beep it was not my phone that's why I called I have lost money on calls many times and have not asked for credits but two in one day is ridiculous so I want my credit if it was on my part I would not ask and if it was my phone why did the automated system tell me goodbye if my phone lost signal and hung up how did the automated system talk to me my phone has went dead during a call I did not call for credits I am not a thief a liar or dishonest but if IM paying for service I expect service or my money I give the Revdex.com full access to my account information at least twice a week my call is interrupted I Haven't called but like I said twice in a row is insane Patel uses the phone lost signal as a way to not pay for interrupted calls because how can they tell if call was dropped due to signal loss the phones in the facility are problem prone and needs work I would like them to and I authorize them to send you my full call history of calls from June July and August and you see all of the dropped called and im only requesting two and they won't credit me like I said if it was my fault or my phones fault I would not have called them or wrote The Revdex.com and I would like to know how can they blame signal and they have no such technology to tell and if the automated system talks to me after call lost how did my phone hang up you guys should make them change their policy it is unfair to customers because they get to steal our money and say it's our fault with no proof they should simply say if your on a cell phone and your call is interrupted even if it's our fault you don't get reimbursed because we don't credit cell accounts for any reason even if it's our fault and we could start our accounts from home phones but blaming every lost call on my phone signal lies when in the past there months I been disconnected at least times and three were my fault due to battery life and once for answering another call and I did not call then so why now I just want my money back or further actions against this company for lies and fraud Final Business Response / [redacted] (4000, 10, 2015/09/04) */ We have credited the account $for the calls on 8/18/that was requested...Customer was informed on 8/20/via one of the supervisors that no additional cell phone calls would be credited...so going forward no additional cell calls will be credited back to the account, the customer may want to consider taking calls from a land line phone instead of the cell phone if this continues to be an issueWe hope this will help to resolve the issue Final Consumer Response / [redacted] (4200, 12, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept my credits but nothing else Paytel has faulty service and equipment and the supervisor did not tell me no more credits she lied and said they don't give them it says on the site I edition the site and looked and she lied it says for bad signal they are misleading the public I signed up thru automated service from a phone call it does not say it on there at all it's now good business to want people to pay for service and if the service fails you don't reimburse the customer or blame us they are ripping people off and blaming I use my cell phone because I work jobs if the phones take my money I will call again and complain again there are hundreds maybe more complaints online they know this is the system we have to use to speak to loved ones so they are taking advantage just like cost they we're charging before the class action suit I am not a crook a thief or a liar I just want service I paid for and if they are at fault for loss of servicing want my calls simple as that I shouldn't have had to contact the Revdex.com to get my money back and now they say never as long as I use my cell phone doesn't make sense does the Revdex.com think that's fair I hope not if they allow cell phones for service they should accept responsibility if they are at fault for interruptions
Initial Business Response / [redacted] (1000, 6, 2016/05/09) */ I do apologize for the way this customer feels about our Company - we are not in the business to add to their frustration or emotions...On account [redacted] customer was paying for calls from [redacted] County at the rate of $including taxes for a min call...they then started receiving calls from [redacted] CtyGA facility at the rate of $including taxes for a min call...Payments were made on this account using the automated phone system and paying a processing fee of $to make the credit card transaction On 5/4/the customer received a call from the facility and chose to make a Just1call payment which just pays for the call you are currently taking which was for $plus $processing fee(When the customer has low/no funds they receive an option to pay just for the one call they are receiving or to apply funds to their account for additional callsWe credited this account for this $fee on the Just1call on 5/4/as a onetime courtesy) On 5/5/the customer made an automated phone payment of $plus the $processing fee On the other number [redacted] that has been mentioned on another response, a $payment plus a processing fee of $was made on 3/19/and on 3/22/was transferred to [redacted] to receive the calls from [redacted] GA at the rate of $including taxes for a min call...Payments have been made on this number using the Automated phone system and included with each payment is a $processing fee as stated each time a payment is made Again, we do apologize for any problems they feel they have encountered with our company
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Account has been credited today 12/22/$for the min call received on 12/19/No contact was made with our company from this customer prior to this complaint to resolve this issueIf additional information is needed, please let us know