Pavillion Apartments

Initial Business Response / [redacted] (1000, 10, 2016/01/06) */ Our records indicate that rent was paid on 10/17/Per your lease agreement that you signed, rent is due on the 1st of each monthA $late fee is assessed on the 4th, and $late fee is assessed on the 11th if we still have not received payment

February 16, 2017   [redacted] Trade Practice Consultant Revdex.com 1411 K Street Northwest 10th Floor Washington, DC 20005-3404   Re:       [redacted]
  Complaint ID [redacted]   Dear [redacted]:   In response to your letter...

to the Executive Customer Support division of [redacted], it is our understanding that [redacted] has some concerns regarding her internet service.   Our Executive Customer Support representative reviewed all pertinent database records.  Our records indicate that the service was activated on December 3, 2016. On December 23, 2016 [redacted]’s service was cancelled. Due to the account being cancelled within 30 days, there is no contractual agreement and the early termination fee of $400 does not apply.   Please be advised that [redacted] has been assisted properly regarding cancelling her service with [redacted]. This complaint sounds as though it should be forwarded to J&S Technology Solutions which [redacted] was previously advised of. [redacted] didn’t sell a router to [redacted] and doesn’t accept responsibility for issuing a refund for the router.   We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith.  At this point, we would respectfully request that our response to this complaint be accepted as closure to the case.  In the event you have any additional questions or comments, do not hesitate to contact me.  Thank you very much for your consideration.   Very truly yours,   Darron W[redacted] Executive Customer Support 301-428-5500 executivecustomercare@[redacted].net

February 22, 2017Dear  [redacted]:I am writing in response to a complaint that was filed against our company. I have left 3 voicemails requesting a call back from you and to date I haven't received a call back.The complaint that was filed against our company is invalid. Our company did not sell this customer a [redacted] wireless router on 12/3/2016. Each time [redacted] called our office we referred her directly to the "Individual Subcontractor", Al T[redacted] was given Al's information each time she has called. The [redacted] wireless router was sold the customer by an "individual Sub-Contractor" named "Al T[redacted]'. Al T[redacted] is not a salesperson nor is he employed by our company.This claim against our business is invalid and we would greatly appreciate if you would remove this complaint from our business name. The complaint needs to be addressed to the following individual contractor, Al T[redacted]. Please see his contact information below.Al T[redacted] Gilbertsville, PA [redacted]I would greatly appreciate communication/letter back to me directly when this information has been removed from our business. If you have any further questions or concerns, please feet free to contact me directly at my office contact information below.John L.President

Initial Business Response /* (1000, 10, 2016/01/06) */
Our records indicate that rent was paid on 10/17/2015. Per your lease agreement that you signed, rent is due on the 1st of each month. A $50 late fee is assessed on the 4th, and $75 late fee is assessed on the 11th if we still have not...

received payment.