Paul McGuire -Re/Max Results

I do not accept the response, it still doesn't tell me how much longer I have to wait to get this job completed I want to know why they still work with this company when it took four times to re-order these parts to get it right and now I am waiting again to hopefully hope they ordered the correct thing It took times not times It's so wrong how this whole project and customer service is going Don't have an answer either if someone is going to come out with these installers and look at the job of what they have done so farThe installation looks horrible on the one side, because they were pissed and rushed the job The fascia is definitely wrong I am tired of doing the Project Manager's job, then pay me the wages to inspect these guys if they are doing it right Tired of hearing I was released by the doctor to drive and maybe I will make it out the next time to look at it myself in person That's not how you correspond with your customers, constantly have to hear maybeNeed an answer to when this time the parts are coming in and did they really check to make sure they ordered the correct item this time, after times getting it wrong? Yes, I am pissed, who wouldn't be how you have treated me I might be a woman, but I know what is right and wrong If it was a man I would bet you don't treat this situation like you have treated mine? Again, need an honest answer and don't have a resolution to this case "NEED A TIME FRAME" and someone needs to come out that knows how to install it correctly and not me having to tell them after the fact this needs to be re-done and so on Should of been installed correctly and professionally the first time That's why I hired a Licensed Contractor

I have reached a point where I do not trust Arizona Energy Savers to complete the job within a reasonable time frame, nor do I trust that it will be done to the standards that were originally promisedTheir workers trespassed on my property without notice (showing up unannounced while I was not home to move two poles off of tiles on to the concrete after I complained about the safety concern) and used/destroyed items from my yard without permission (decorative tiles that I had set aside for later use) to prop up support beams and for creating the concrete.Workers also left parts of my yard in disarray, leaving pieces of wood with rusty nails on the ground where my pet tortoise, or myself, could have easily stepped on unexpectedlyThe communication I've had with Arizona Energy Savers have been inconsistent and unprofessional.I have not received the services that was promised to meNot only do I reject this offer, but I also must insist on a full refund of my $3,deposit and courteous compensation for trespassing and safety hazards [redacted]

We have nothing but the deepest respect for our customerWhen we have difficulties on a job some times when it rains it poursWe are not done yetShe is very upsetWhen it's done she will have what she paid for and we will have completed what we agreed to doOur material suppliers have failed
times to get us the right materials and they take way too long to supply our requestsIt's all our fault and we take full responsibility and learn more from the mistakes we encounter than from our successWe are not done until you are happy and if you are not happy we are not done.Best Regards, Russell C***AES Home Improvements***

This note is to the customer who has sent the complaintAES is not done until he is happy and if he's not happy we are not doneWe need to be able to get the project finished and we will act immediately to work to get the project finishedThanks for the communication

Sorry that you will not accept my responseI will have our production manager provide all the info you are asking for now and as I promised...we will complete your project to your satisfactionYou are a good person and you are learning things about life you have never had to experience but life is not over and we are committed to helping you experience all the best for your futureWe think very highly of you and will do all we can to complete the project to your satisfaction. Best Regards, Russell C***AES Home Improvements

AES has been serving home improvement customers for yearsWe have had difficult situations over the yearsWe are in business because we complete projects and work with integrityWe would be lying if we said we never had a complaint or a customer that had to deal with their own fears and concernsWe will do the best we can to make all customers happyAt the end of the day we are helping hundreds of people every year enjoy better living environments and enjoy profitable returns on their investments. This customer wants his job completed and in a quality wayThat's why he chose AESWe will not quit until the job is completed and he is happyThanks for all your faith in us and our commitment to professionalism and hard work to help our community. Russell C***AES Home Improvements

I do not accept the response, it still doesn't tell me how much longer I have to wait to get this job completed.  I want to know why they still work with this company when it took four times to re-order these parts to get it right and now I am waiting again to hopefully hope they ordered the correct thing.  It took 4 times not 2 times.  It's so wrong how this whole project and customer service is going.  Don't have an answer either if someone is going to come out with these installers and look at the job of what they have done so far. The installation looks horrible on the one side, because they were pissed and rushed the job.  The fascia is definitely wrong.  I am tired of doing the Project Manager's job, then pay me the wages to inspect these guys if they are doing it right.  Tired of hearing I was released by the doctor to drive and maybe I will make it out the next time to look at it myself in person.  That's not how you correspond with your customers, constantly have to hear maybe....... Need an answer to when this time the parts are coming in and did they really check to make sure they ordered the correct item this time, after 4 times getting it wrong?  Yes, I am pissed, who wouldn't be how you have treated me.  I might be a woman, but I know what is right and wrong.  If it was a man I would bet you don't treat this situation like you have treated mine?  Again, need an honest answer and don't have a resolution to this case.  "NEED A TIME FRAME"  and someone needs to come out that knows how to install it correctly and not me having to tell them after the fact this needs to be re-done and so on.  Should of been installed correctly and professionally the first time.  That's why I hired a Licensed Contractor.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  It is a bit a puzzle that this is all they can come up with an excuse.  The next person in line should of stepped up and resolved these issues in the absence of his Project Manager, instead they let the customer just hang in limbo.  I will wait which I have been waiting and waiting until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Susanne R[redacted]

I have reached a point where...

I do not trust Arizona Energy Savers to complete the job within a reasonable time frame, nor do I trust that it will be done to the standards that were originally promised. Their workers trespassed on my property without notice (showing up unannounced while I was not home to move two poles off of tiles on to the concrete after I complained about the safety concern) and used/destroyed items from my yard without permission (decorative tiles that I had set aside for later use) to prop up support beams and for creating the concrete.Workers also left parts of my yard in disarray, leaving pieces of wood with rusty nails on the ground where my pet tortoise, or myself, could have easily stepped on unexpectedly. The communication I've had with Arizona Energy Savers have been inconsistent and unprofessional.I have not received the services that was promised to me. Not only do I reject this offer, but I also must insist on a full refund of my $3,200 deposit and courteous compensation for trespassing and safety hazards. [redacted]

We are sorry to announce that our business has shut down. We have Closed all our install accounts. If you are seeking funds to be returned we will let our attorney know.Russell Cheroske

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11978321, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the update on your feelings about the problems we have encountered on your project. We are not done until you are happy and if you are not happy we are not done. The only excuse I have is that my Project manager almost died with a heart attack and I'm glad he has been restored. The...

other problem we have had is that the materials have taken so long to have produced and we had to re-order them because they were not correct the first time. We will not be done until you are happy!Best Regards,Russell C[redacted]AES Home Improvements, LLC