Pathology Consultants of New Mexico

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]The letter responding to my letter was sent to my old address (I provided a copy of the envelope from this company as proof), thus causing the delay which caused a report to the collection agency, In response to this bill, the second one, which was two years after the treatment, this office should do a much better job with their timely billing The report to collections did not have merit and was erroneously filed Now, this company tells me it cannot be removed I think if brought before a court, this could easily be removed and clearly, I would be entitled to attorney's fees This company should be reported for improper communications, billing and irresponsible reporting to a collection agency In addition, if my house is for sale, why would they have return to sender mail sent to this company? No one lives there I thought my account was paid in full None of this would have taken this much of my time if this company had not waited two years to bill me! As is stated in their response, accounts are not removed from collections Then they need to revamp their procedures to avoid this nuisance It was not the national debt, it was less than $ I have now notified the doctors who use this lab Hopefully, they will rethink their choices It cannot be the only lab in New Mexico.Consumers should be made aware that this company applies these archaic billing practices and consumers will be billed years later and turned over to collections without their knowledge

Our patient’s account was turned over to collections on June 30, for the Date of Service 10/29/I understand that she had two medical visits to the same physician and she only remembered one, but her insurance was filed for both visits and the balance on this Date of Service was processed and applied to her Co Pay/Deductible by her insuranceWe sent the patient statements at the only address we had, no statements were returned by the mail back to us I first received a letter from Ms [redacted] on 10/8/and sent my response and explanation to her, at her new address on 10/20/She did agree to pay the balance of $and it was posted to this accountI notified the Collection Bureau of our patients concerns about this balance, that we had received payment and the account was paid in fullAccounts are not removed from collections; we followed our usual procedure and notify the collection agency the account was paidThe patient has received no further contact from the collection agencyThe patient did see her physician, we did file her insurance for the service, we billed the patient for the balance after her insurance paid, and her insurance was responsible for notifying the patient of how they processed her claimWe did make an attempt to bill the patient and had no way to know she was not receiving our statementsWe responded to the patient’s questions about the balance, we posted her payment, we notified the Credit Agency about her paymentWe are sorry for the issues on this old Date of Service, but we did provide the care, billed the insurance and billed the patientThat is a standard procedure for our accountsI am sorry to the issues caused by the change of address and the problems that resulted from not having better communication regarding this account Peggy Billing Manager PCNM

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]The letter responding to my letter was sent to my old address (I provided a copy of the envelope from this company as proof), thus causing the delay which caused a report to the collection agency,  In response to this bill, the second one, which was two years after the treatment, this office should do a much better job with their timely billing.  The report to collections did not have merit and was erroneously filed.  Now, this company tells me it cannot be removed.  I think if brought before a court, this could easily be removed and clearly, I would be entitled to attorney's fees.  This company should be reported for improper communications, billing and irresponsible reporting to a collection agency.  In addition, if my house is for sale, why would they have return to sender mail sent to this company?  No one lives there.  I thought my account was paid in full.  None of this would have taken this much of my time if this company had not waited two years to bill me!  As is stated in their response, accounts are not removed from collections.   Then they need to revamp their procedures to avoid this nuisance.  It was not the national debt, it was less than $65.00.  I have now notified the doctors who use this lab.  Hopefully, they will rethink their choices.  It cannot be the only lab in New Mexico.Consumers should be made aware that this company applies these archaic billing practices and consumers will be billed years later and turned over to collections without their knowledge.

Complaint: [redacted]
I am rejecting this response because:I sent them a change of address when I received the first bill I received.  I timely put in a change of address with the post office.    I sent Peggy a  letter with my new address and information.  She sent her response back to my old address. I am still receiving forwarded mail and that is the only reason I received Peggy's letter.   By the time I received her response, they had already turned over to collection agency under my daughter's name (the patient).  I paid the amount on line.  I asked them to send me notification that they had removed the complaint from the collection agency and have received no response.  I wonder what would have happened if I moved two years ago, thinking this was paid in full, and then they started collections.  It's just poor business practice.  The last time I called my insurance agency upon receipt of the first bill I received, they were still processing.  I looked through my records and do not find an explanation of benefits.  Perhaps that is in my forwarded mail as well, but they do have my new address.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Our patient’s account was turned over to collections on June 30, 2015 for
the Date of Service 10/29/2013. I understand that she had two medical visits to
the same physician and she only remembered one, but her insurance was filed for
both visits and the balance on this Date of Service was processed and applied
to her Co Pay/Deductible by her insurance. We sent the patient 4 statements at
the only address we had, no statements were returned by the mail back to us.
I first received a letter from Ms [redacted] on 10/8/2015 and sent my
response and explanation to her, at her new address on 10/20/2015. She did
agree to pay the balance of $64.95 and it was posted to this account. I
notified the Collection Bureau of our patients concerns about this balance, that
we had received payment and the account was paid in full. Accounts are not
removed from collections; we followed our usual procedure and notify the
collection agency the account was paid. The patient has received no further
contact from the collection agency.
The patient did see her physician, we did file her insurance for the
service, we billed the patient for the balance after her insurance paid, and
her insurance was responsible for notifying the patient of how they processed
her claim. We did make an attempt to bill the patient and had no way to know
she was not receiving our statements. We responded to the patient’s questions
about the balance, we posted her payment, we notified the Credit Agency about
her payment. We are sorry for the issues on this old Date of Service, but we
did provide the care, billed the insurance and billed the patient. That is a
standard procedure for our accounts. I am sorry to the issues caused by the
change of address and the problems that resulted from not having better
communication regarding this account
 
Peggy
Billing Manager
PCNM

Good Afternoon,
     I have attached a copy of the correspondence from and to Ms
[redacted]. This issue is about a balance due on her...

daughters account, after Ms
[redacted]'s insurance processed the insurance claim. The balance was the
patients responsibly, per her health insurance company. They would have
sent her an Explanation of Benefits once the claim was processed. We did
not initially receive a copy of the Explanation of Benefits. In June
2015 we were aware this balance was outstanding and we started sending
statements for the balance, to the best address we had. After 4 months, with no
response or payment, we sent this account to the collection agency. We had
received no returned mail from the address were we sent these statement.
I understand Ms [redacted] had some confusion regarding owing a balance because her
daughter was seen twice that same year. But we filed insurance twice, the
claims were processed and an Explanation of Benefits would have been sent for
each claim, to Ms [redacted], by her insurance company.
     I know this balance is old, but the service was performed and
her insurance was processed and paid its portion. The patient is responsible to
pay what the insurance indicates. I appreciate you looking into this and
following up. Please contact me if you have any questions. 
Thank you
Peggy