Patapsco Federal Savings/Loan Assn.

April 13, RE: ID# [redacted] I am writing in response to the complaint filed by [redacted] regarding the loan for her Chevy Trailblazer On April 8th we sent a certified letter to Ms [redacted] offering a resolution to her complaint regarding added fees to her loan Per the letter, Ms [redacted] was to contact FFCU so we could discuss and document the terms of the agreement As of today we have not heard from Ms [redacted] other than through this complaint filed with Revdex.com Ms [redacted] is asserting that nothing has been credited to her account The reason being is that she has not agreed to our offer in writing or verbally and thus we have not moved forward with crediting her account The $that Ms [redacted] is requesting be returned to her as a principal reduction was the result of her loan being past due from 12/18/until a payment was made on 2/25/(payments plus repossession fees) to release the car back to her after it had been repossessedThis fee is valid In regards to Ms [redacted] and Mr [redacted] ’s credit report; we have and are reporting correctly, based on her payment history Ms [redacted] is requesting copies of receipts Record retention requirements do not mandate that the credit union keep copies of receipts Ms [redacted] has received all of her monthly/quarterly statements that validate all transactions on her account regardless of the method used In conclusion our offer to Ms [redacted] still stands and is a total principal reduction to her loan for $which includes $for her insurance premium, $in interest, $repossession fee and $in late fees In addition, she is still having debt protection insurance added to her account and if she would like to discontinue this, we need her to come in and sign a sub-action form and we will remove it from the loan This refund is offered not because First Financial processed, calculated or charged anything on her account incorrectly but because we in good faith, want to try and eliminate some of the financial burden she has experienced due to poor payment history It is our final offer We have already not only provided documentation but spoke to Ms [redacted] about all the activity on her account that she is questioning All activity is correctly processed and reported, based on payment dates and according to her contract If Ms [redacted] would like us to credit the principal balance on her account for the $and/or discontinue the debt protection insurance on her account, we need her to email Michelle H [redacted] at [redacted] or call her at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will be in contact with Michelle on Monday Regards, [redacted] ***

First Financial Credit Union (FFCU) conducted a thorough,
detailed review of the documents in the loan file. On April 8, 2016, FFCU responded to Ms***
and Mr*** by mailing a letter via certified return receipt requested
through the US Postal Service. In the
spirit of coming to a resolution that is amendable to the borrowers and FFCU,
we have offered to refund Loan Insurance premium, fees, and interest in the
total amount of $and apply the amount as a principal reduction to the
loan.
Regarding future Loan Insurance premiums, the borrower has
the opportunity to continue coverage at the current monthly costs, or cancel
the coverage to avoid future premium charges
First Financial Credit Union is dedicated to serving its
members and working on resolutions that are amendable to both the member and
the credit union

First Financial Credit Union has contacted the member and walked him through all payments made on the account. Providing the day payment was made, the day the payment was due and if the payment satisfied the loan. No late fees were charged and no negative
reporting was sent to the credit reporting agencies. We apologize for any misunderstanding and have since, made sure the member understands how all payments were applied and what is still due. All payments made, have been applied accurately by First Financial Credit Union and it is our understanding that this complaint has been resolved with the member. We have provided the member with a payment history schedule which is also attached. If there are any further questions or concerns, please feel free to reach out to me directly at ###-###-####

Complaint: ***
I am rejecting this response because:The loan is incorrectThe loan insurance has been added to the loan when it is included in my paymentsI sent this letter to Sarah H*** on 3/28/in regaurds to thisThis may have been an error from CFCU but needs to be fixed. 03/27/2016Dear Sarah H***, I have came to a conclusion on why my auto loan is incorrectThe loan insurance is included into the monthly payments and they have been adding them on monthly and charging me interest for the whole duration of the loan. Total of payments $10939.41Amount Financed $7916.60Finance Charges $2421.17Total Payments Monthly $227.91If the loan insurance was not included in the payments the interest would be $and total of payments would be $10,for payments of $a month. I am not sure if the contract is messed up but it is included in my monthly payments. I am going to go ahead and assume the CFCU messed up from the start and I was not entirely wrong about money being added to my loan. In the spread sheet you sent the total add on for loan insurance are more then what my contract states($601.64) I would like to know if you have had a chance to speak to Ray at the Silver City branch about the repossession fees? The fees and loan was caught up in February of The truck would have not been released with out full paymentAugust 20th there were fees of $added to my loanCould these please be taken off with interest as well and applied to principal. Could some of the late fees be relieved with interest as well? There are several back to back in the same months? In addition the whole loan needs to be recalculated promptlyI apologize if I was rude and angryThis is very frustrating for me and I would like to have it taken care of as soon as possibleMy husband and I have worked very hard to get this paid off in timeThank you in advance for adjusting my account for August 15, and relieving the March late feeI appreciate all your doing to help me. Could you please call me when you get this to let me know how we can work together to come to a solution out of court?
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

mplaint: ***I am rejecting this response because:I find it very insulting that only $has been supposably credited back to my accountI say supposably because I called Monday April 11th and they did in fact NOT credit anything to my account and could not tell me if they received my payment for MarchThey have added $in added loan protection insurance since the beginning of the loanDid not take off the repossession fees for Aug which had already been paid or vehicle would have not been released or help with late fees that they have added (More then a month! ) If you want to find a solution this is not how to do business by insulting the customersA thorough review? Sarah could not even figure out the problem in the first placeI had to sit down and figure it out myself. My ideal amenable solution consists of crediting the $with 13.540% interest back to the principalCrediting back the repossession fee that I had already paid $plus 13.540% interest to the principal and crediting back some of the repeat late fees with interest alsoI am also seeking $for credit damages for incorrect reporting to the credit bureaus for both Joseph and myself For someone who makes $60k+ per year should not have the problems we had to go through to get another vehicle loanIn March they removed the whole account off our credit reports and then added it back on which dropped our scoresI still have in fact not received my payout amount as wellA payout amount is NOT the current balanceI requested this February 4th and FDIC law states lenders have days to provide thisI have not received any receipts from the transactions since I paid in cashBank statements are not proof of the cash transactions. If I do not receive the compensation and correcting of the account within days I will be filing for breach of contract and compensation for incorrect credit reporting OR send me the title to my Trailblazer and report the loan as paid in full I can not continue to have this burden any longer. Regards,*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

I am writing in response to the complaint filed by [redacted] regarding the loan for her 2004 Chevy Trailblazer. 
On March 24, 2015, First Financial Credit Union (FFCU) sent
a package (via Federal Express) to Ms. [redacted] and Mr. [redacted] containing a
letter of explanation of the loan...

documents executed by the borrowers on
September 17, 2012, copies of the executed Loan and Security Agreements and
Disclosure Statement, a copy of the Loan Application, a spreadsheet showing the
payment history including all fees and charges added during the loan (to date),
and copies of the available statements dating back to September 2012 when the
loan was originated.  The spreadsheet
accounts for accrued interest, collected interest, principal payments, payments
of late fees and charges added to the loan (i.e. credit insurance, other
charges-with explanation provided to the borrower).
An adjustment was made to the loan in the amount of $27.57
to refund fees charged in error. 
According to our records, this is the only error on the loan transaction
history.  As of the end of the day on
March 25, 2016, we have validated the principal balance of the loan when
comparing the spreadsheet to FFCU’s system of record.
FFCU has also validated the information reported to all
three credit reporting agencies since June 2015 when the data was converted
from Chino Federal Credit Union’s system to FFCU’s system.  FFCU has reported the loan information
according to our records.
Ms. [redacted] is encouraged to provide any receipts or
accounting she has of the loan in order to compare it to the credit union’s
records.  We would be happy to work with
her regarding this.
As I stated to Ms. [redacted] in our telephone conversation on
March 18, 2016 at 4:25 pm, the goal is to come to a resolution that is
amendable for both Ms. [redacted] and FFCU.

April 13, 2016
RE:  ID# [redacted]
I am writing in response to the complaint filed by [redacted] regarding the loan for her 2004 Chevy Trailblazer.
On April 8th we sent a certified letter to Ms.
[redacted] offering a resolution to her complaint regarding added fees to her
loan.  Per the letter, Ms. [redacted] was to
contact FFCU so we could discuss and document the terms of the agreement.  As of today we have not heard from Ms. [redacted]
other than through this complaint filed with Revdex.com. 
Ms. [redacted] is asserting that nothing has been credited to her
account.  The reason being is that she
has not agreed to our offer in writing or verbally and thus we have not moved
forward with crediting her account.
The $795.18 that Ms. [redacted] is requesting be returned to her
as a principal reduction was the result of her loan being past due from
12/18/12 until a payment was made on 2/25/13 (3 payments plus repossession
fees) to release the car back to her after it had been repossessed. This fee is
valid.
In regards to Ms. [redacted] and Mr. [redacted]’s credit report; we have
and are reporting correctly, based on her payment history.
Ms. [redacted] is requesting copies of receipts.  Record retention requirements do not mandate
that the credit union keep copies of receipts. 
Ms. [redacted] has received all of her monthly/quarterly statements that
validate all transactions on her account regardless of the method used.
In conclusion our offer to Ms. [redacted] still stands and is a
total principal reduction to her loan for $439.36 which includes $211.83 for
her insurance premium, $17.53 in interest, $110 repossession fee and $100 in
late fees.  In addition, she is still
having debt protection insurance added to her account and if she would like to
discontinue this, we need her to come in and sign a sub-action form and we will
remove it from the loan.
This refund is
offered not because First Financial processed, calculated or charged anything
on her account incorrectly but because we in good faith, want to try and
eliminate some of the financial burden she has experienced due to poor payment
history.  It is our final offer.  We have already not only provided
documentation but spoke to Ms. [redacted] about all the activity on her account that
she is questioning.  All activity is
correctly processed and reported, based on payment dates and according to her
contract.
If Ms. [redacted] would like us to credit the principal balance
on her account for the $439.36 and/or discontinue the debt protection
insurance on her account, we need her to email Michelle H[redacted] at [redacted] or call her
at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be in contact with Michelle on Monday. 
Regards,
[redacted]