Pat's Floral Design & Gifts

I am in receipt of your notice dated June 16, I have spoken with Mr*** who is representing the Customer, *** V*** of Innisfail, Canada
Mr***'s statement of the problem is highly exaggerated on the practices of my company
In view of the
circumstances and confusion to the Customer, *** V***, I have made a full refund for the entire amount of $to this Customer's credit card company through my processing gateway
Please do not hesitate to contact me if you have need of further information
Lynne EMayfield
Cystemrite LLC

We are very sorry that you are displeased with the service of Cystemrite LLC, and you have requested a full refund of the $in payment for the service provided by Cystemrite LLC on August 14, 2014. If you recall, later that same day, I telephoned you with a courtesy call, as I
do with all of our cusomers. You mentioned that you had been contacted by another computer service company on Augst 12, 2014. You explained that the company cound not resolve the problem(s) with your computer. You then expressed that fact that you could not open your emial. I notified our technician to telelphone you but he was unable to reach you. You telephoned me on August 15, and said that you were going on vacation August 17, and you would contact me when you returned. In your complaint, you have satated that you sent me an emial on September 06, and I do not have any record of your email. Kindly understand your credit card payment was made online through the payment page of our website. We do not store credit card information and therefore we could not make the refund to your credit card. Enclosed you will find our check in the amount of $for the total refund that Cystemrite LLC charged you *** ** *** Cystemrite LLC Telephone: 440-449-9965 Telephon: 888-440-Cc: Revdex.com, Inc. Euclid Avenue, 4th Floor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I still feel they are not a reliable company I have my refund in cash, (ran to the bank with check 101) and it is not longer my responsibility I have a copy of the e mail on Sept 6, that Ms *** says she never received If that is the case she did not mention the other four I sent If she would like to review them I can forward them to her with no problem On my behalf I will withdraw my complaint for repayment but I stand behind my initial complaint of service
Regards,
*** ***