The vehicle owned by Mr[redacted] was originially brought to Passport [redacted] ON 12/28/ at which time our technician was asked to address the concern of “convertible top will not close”At that time Mr[redacted] was advised that there were boxes in the trunk and these caused damage to the convertible top due to the top not having the properly amount of room inside to operateMr [redacted] was advised at that time that a proper and thorough repair would involve replacement of the entire convertible top assembly, however we could attempt a partial repair by replacing only the damaged hinges for a cost of $(Ref; invoice# [redacted] )Mr [redacted] returned February 20th, and agreed to the repair attempt vsa complete top replacementThis repair was performed and the following documentation is printed on the invoice that was signed prior to payment of the repair: “found rear hinges bend and replaced, also replaced rear lock lid assembly for not opening Told customer that when opening top after first pushing the switch, it will stop from motor being weak from damaged hinges, must push lightly and will open fine.” (Ref; invoice# [redacted] ) Passport [redacted] has been completely forthcoming with the extent of the repairs and advised Mr[redacted] of the options prior to the second visit to perform any repairs to the vehicle
December 15, Good Afternoon MrS [redacted] I appreciate all of your help in getting this matter resolvedI will accept the offer that you have outlined in your emailI appreciate you going above and beyond to make this right.Again, I thank you very much and hope you have a great holiday season.Dec 15, [redacted] ,I would like to apologize once again on behalf of Passport for the delay in getting your plates in a timely fashion and also for the issue you had with the [redacted] ***I know that you have now received your plates and resident stickerI am glad that part of this transaction is completeAs a sign of goodwill and to apologize for the lack of customer service and efficiency you had to endure I would like to offer you the following: 1) years pre-paid maintenance for your vehicle, to include oil changes, filter changes and tirerotations2) Free courtesy car when vehicle is in for service 3) month/mile Powertrain WarrantyPlease accept this as a sign of goodwill on our part and please accept my apology for the unacceptable Service you receivedI hope to meet you here one day and apologize in personAs always, if you need anything please reach out to me directlyAnthony SGeneral Manager
Hello- The accounting office had no request for the cancellation of the gap insuranceUpon receiving this complaint - the refund was processedA check was issued (check # [redacted] dated 3-2-15) for Ms [redacted] and mailed to her The radio issue is still being resolvedMs *** has her vehicle currently at Passport Collision CenterWhile her other repairs are being handled - the radio will be installed This should should resolve both mentioned issues Thank you
Hello- Please see the attachement [redacted] has reponded to our Service Director, Pete S [redacted] , stating that he has rescinded the complaint Thank you Pam M [redacted] Thank you, MrS [redacted] .I accept your resolutionHow will I receivethe refund servicecredit? Having had no response in the last days, I had fmally filed a complaint with Revdex.com yesterday, which I will now rescind based on your resolution offer.As a feedback, I would suggest that apart from the maintenance issue which you addressed well enough,I hope your front line customer service reps would treat valid customer complaints with understanding rather than trying to brush them awayAnd as you well know, if someone is promised a callback today, not getting any response for two weeks doesn't give muchconfidence to a customerFinally,and this one may be a technical issue: your website has a contact form, where I sent a detailed message attention to your name before sending the same to Nissan, which was never responded to either.I have been comingto Passport since I moved to the area more than two years agoI hope to continue being a loyal customer.Best Regards,
The vehicle owned by Mr[redacted] was originially brought to Passport [redacted] ON 12/28/ at which time our technician was asked to address the concern of “convertible top will not close”At that time Mr[redacted] was advised that there were boxes in the trunk and these caused damage to the convertible top due to the top not having the properly amount of room inside to operateMr [redacted] was advised at that time that a proper and thorough repair would involve replacement of the entire convertible top assembly, however we could attempt a partial repair by replacing only the damaged hinges for a cost of $(Ref; invoice# [redacted] )Mr [redacted] returned February 20th, and agreed to the repair attempt vsa complete top replacementThis repair was performed and the following documentation is printed on the invoice that was signed prior to payment of the repair: “found rear hinges bend and replaced, also replaced rear lock lid assembly for not opening Told customer that when opening top after first pushing the switch, it will stop from motor being weak from damaged hinges, must push lightly and will open fine.” (Ref; invoice# [redacted] ) Passport [redacted] has been completely forthcoming with the extent of the repairs and advised Mr[redacted] of the options prior to the second visit to perform any repairs to the vehicle
December 15, Good Afternoon MrS [redacted] I appreciate all of your help in getting this matter resolvedI will accept the offer that you have outlined in your emailI appreciate you going above and beyond to make this right.Again, I thank you very much and hope you have a great holiday season.Dec 15, [redacted] ,I would like to apologize once again on behalf of Passport for the delay in getting your plates in a timely fashion and also for the issue you had with the [redacted] ***I know that you have now received your plates and resident stickerI am glad that part of this transaction is completeAs a sign of goodwill and to apologize for the lack of customer service and efficiency you had to endure I would like to offer you the following: 1) years pre-paid maintenance for your vehicle, to include oil changes, filter changes and tirerotations2) Free courtesy car when vehicle is in for service 3) month/mile Powertrain WarrantyPlease accept this as a sign of goodwill on our part and please accept my apology for the unacceptable Service you receivedI hope to meet you here one day and apologize in personAs always, if you need anything please reach out to me directlyAnthony SGeneral Manager
Hello- The accounting office had no request for the cancellation of the gap insuranceUpon receiving this complaint - the refund was processedA check was issued (check # [redacted] dated 3-2-15) for Ms [redacted] and mailed to her The radio issue is still being resolvedMs *** has her vehicle currently at Passport Collision CenterWhile her other repairs are being handled - the radio will be installed This should should resolve both mentioned issues Thank you
Hello- Please see the attachement [redacted] has reponded to our Service Director, Pete S [redacted] , stating that he has rescinded the complaint Thank you Pam M [redacted] Thank you, MrS [redacted] .I accept your resolutionHow will I receivethe refund servicecredit? Having had no response in the last days, I had fmally filed a complaint with Revdex.com yesterday, which I will now rescind based on your resolution offer.As a feedback, I would suggest that apart from the maintenance issue which you addressed well enough,I hope your front line customer service reps would treat valid customer complaints with understanding rather than trying to brush them awayAnd as you well know, if someone is promised a callback today, not getting any response for two weeks doesn't give muchconfidence to a customerFinally,and this one may be a technical issue: your website has a contact form, where I sent a detailed message attention to your name before sending the same to Nissan, which was never responded to either.I have been comingto Passport since I moved to the area more than two years agoI hope to continue being a loyal customer.Best Regards,