Parts Market

We have refunded the customers money, which means that we are unable to send him a $part.? I don't see a feasible way to settle the customers request unless the customer would like to re-order the part.? If that is of interest, we will push the order though manually and provide the customer with the part.? Due to the issue, I am willing to give the customer a $credit from the purchase.? Likewise if the customer would like to order this part directly from the facility; he can by reaching out to:? ? Name [redacted] ? Contact [redacted] ext ***TypeEmail [redacted] Phone [redacted] TextUnknownAddress [redacted] ***

Complaint: [redacted] I am rejecting this response because: My bank will not pay anyone without the proper debit card information? upon talking to the representative, all my information was correct and? And payment was delivered prior to any further authorizationI buy? thousands of $$ worth the parts yearlyI will never deal with themagain and will tell every one I associate with to avoidTerrible customer service and bad management? Sincerely, [redacted]

Hi, We have issued the return label as of 6/28/at 8:PST.? We will also issue the refund in good faith that the customer will send the original part back.? We apologize for the delay in sending this information over to you.? ? ? All the best, [redacted]

*** is an online retailer and we take fraud attempts very seriouslyThe customer submitted their order on 6-at 7:PST we emailed the customer on 6-at 7:to request for a phone call for additional information regarding the name and the zip code associated with the card used on
file. These items did not match according to our credit card processor, stripe. We received no response from the customer and emailed them again on 6-at 7:PST and called and left a voicemail on 6-at 8:PST. Customer called back on 6-AT 9:upset that his part had not yet shipped, because payment had already been accepted. We explained to the customer that we were waiting for updated billing information. Customer requested that the order being cancelled if he didn't receive part next day- since that was not an option the order was cancelled and the customer was refunded on 6-at 11:PST. We apologize that there was some confusion regarding the customer receiving a supervisor call. I, the supervisor, was unavailable during the timeframe in which the customer requested the call and requested the cancellation or the order. Our team was suspicious that were were leaving messages and voicemails and were not able to hear back from anyone in a timely fashion. Our company did provide a full refund at the customers request on 6-at 11:PSTI will check into the issue with multiple calls after providing the correct documentation and apologize for any inconvenience that this may have caused.

We have refunded the customers money, which means that we are unable to send him a $part. I don't see a feasible way to settle the customers request unless the customer would like to re-order the part. If that is of interest, we will push the order though manually and provide the customer with the part. Due to the issue, I am willing to give the customer a $credit from the purchase. Likewise if the customer would like to order this part directly from the facility; he can by reaching out to: Name*** *** *** Contact*** ext ***TypeEmail***Phone***TextUnknownAddress*** ** *** *** ** ***

This customer placed and order on 4/at 6:53, which was not processed until the next business day due to it being after hours. The customer did select a part with 86K on it from Texas. As mentioned this part was not available, due to not being in good condition. We notified the
customer that we would need to make a part change. I will agree that a 224K mileage part is not comparable and should not have been offered, I will address that internally. However, the part that did ship from Jerry's*** had 94K Mileage on it and it came from VIN***- I would consider this to be comparable, and apologize that is shipped after we had refunded the transaction- that is just timing of information being passed from admin to the shipping department. When we received the call to cancel the order, the part had already been processed with UPS. Regarding the photo transaction, in order for someone to get a photo of a CRV ignition switch the part must first be pulled from the vehicle- smaller items are often not dismantled until purchase which is why there was a delay in receiving the photos request. Lastly, to address the financial aspect; this transaction was refunded back to your Amex on 4/at 10:PST. We are not a bait and switch company, we are an established parts provider that made a mistake and in the end followed through on the transaction that you had initially requested.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:
My bank will not pay anyone without the proper debit card information? upon talking to the representative, all my information was correct and? And payment was delivered prior to any further authorizationI buy? thousands of $$ worth the parts yearlyI will never deal with themagain and will tell every one I associate with to avoidTerrible customer service and bad management?
Sincerely,
*** ***

Hi, We have issued the return label as of 6/28/at 8:PST.? We will also issue the refund in good faith that the customer will send the original part back.? We apologize for the delay in sending this information over to you.? ?
?
All the best,
***