Made an order on 12/*/and item said would be shipped in "3-business days" Received confirmation email stating the same Then, on Saturday, 12/ [redacted] received shipping email confirming "3-business days" When I looked at tracking today (when I should have received), it states 12/** Called their customer service and was told that they could "express ship next day" the item again "Next day" to them is 12/ [redacted] "some time" I guess our definitions of "days" are different Not pleased advertising
This is the feedback I submitted to Uncommongoods.com on Order status "Shipped", wks following initial order and weeks following first call to customer service I called again to obtain an ETA on the Christmas gift The first call I made to your customer service indicated that the item would be delivered by I called again since what I ordered was for my mother and our family gift exchange is this afternoon Today the customer service representative informs me that the previous representative misinformed me and that the item had not shipped and had in fact been discontinued from your catalog and was no longer in stock As such it was not likely to ever ship to me However uncommon goods certainly took my payment for the merchandise and shipping and had I not followed up again on the whereabouts of said item would gladly have kept those monies I'm beyond irritated with my experience with this vendor and will not likely order from this site in the future I will also seek to dissuade others from spending their money with you as well I cannot express the dissatisfaction I have experienced at your online store If I were to take your items without paying and had no plans to pay you in the future I'm sure you would be equally irate
I placed an order on March [redacted] and the checkout promised delivery by March ** On March **, with no sign of the order, they informed me that they would not ship all the items because one had been backordered But they did charge my credit card on March ** To charge my credit card over a month prior to even thinking about shipping the order seems to be fraudulent Why should I have to pay interest on a charge where I haven't even come close to receiving the items? Further, they didn't even tell me the the dates on their website are wrong when even one item is backordered I got no email, no update, nothing - just a charge on my credit card
I placed an order online and then called back the next day to cancelAs I never received an email confirmation, I didn't have an order numberThe agent took all my other information and confirmed the order cancellationWhen I asked for a confirmation number, she told me they "don't do them" but that I would receive an email confirmation the next day and my card would be credited Over a week later and the confirmation never came and my card was never credited I called again and was told they could not find my order in the system, so could not cancel it or issue my creditHowever, they charged my card $681.49, which seems odd for an order they can't find in their system I'm going to work with my credit card company to try to unwind this situation as I have now spent over minutes on the phone with their customer service (love the irony) agents with no resolution
I purchased an item online and I never received it, even after they showed it delivered. I contacted [redacted] and uncommon goods immediately. [redacted] filed a claim. The customer service rep at Uncommon Goods was rude, sarcastic and basically called me a liar. She told me "I don't know, this sounds pretty shady". I emailed my complaint of her unprofessional behavior and got several positive and apologetic emails. I was even promised a refund. No product, no refund. I wI'll never shop from them again.
We are 2 Chicks with Scents. We make Natural Elemental and Holistic Candles. We are a small company 2 Chicks and we were refused an affiliate account with [redacted] because a) No one knew what an affiliate account was. b) Their marketing person jenniferg sent us nasty e-mail's. c) Their head of marketing Brian H didn't like the 'Style' of our website.
I've only shopped with Uncommon Goods a handful of times, and doubt I will ever shop with them again I ordered sets of Orbits Eye Stones One set arrived just fine; the other set had a broken stone in the box I immediately called Uncommon Goods as this was to be a Christmas gift I was told that the stones are out-of-stock, and won't be in for several weeks As if that wasn't bad enough, I have to wait 24-hours for a return label to be emailed to me, then ship the broken stone back, and then, once they have received the broken stone, they will refund my original method of paymentAll this for a $purchase Is this really Customer Service? Absolutely not!
I made a purchase for $195.93 for an item which I ultimately returned. I only received $170 from the return. I spoke with two different customer service reps who told me they do not provide refunds on the shipping or the taxes. I understand if they don't want to refund me shipping (although almost every retailer these days does!). I do not understand how you can withhold taxes from a refund? If something is returned there are no taxes that should be collected. I feel very much like I was scammed out of $25. Will not be doing business with this company anymore in the future.
I've always wanted to order from Uncommon Goods over the years and love the uniqueness of their inventoryI finally ordered two items for Father's Day gifts, submitted my order on a Sunday, and paid for preferred 3-day shippingThe first item shipped and was delivered within daysThe second item never shipped after the first business daysI was told by three different chat support agents that they would ensure the order would go out that night for delivery the next day (one agent on Tuesday, two agents on Wednesday)They kept saying the NY warehouse was out-of-stock so it needed to be shipped from the Reno warehouse, accounting for the delayAs of this morning, Thursday, I still hadn't received an email stating the order had been shippedI requested to speak to a supervisor after being told the same thing the prior agents had saidWhen I received the scheduled call from the supervisor, over minutes late, she was completely uninterested in hearing about the issues I'd experiencedShe stated the package had been shipped from NY and would be delivered today, Thursday and that I would be reimbursed for the preferred shippingHer tone was very "case closed", which was unappreciated after all the hassle I had experiencedI requested answers as to why I had been told basically mainformationShe kept referring to a software glitch and that it would be delivered/I would be reimbursedShe didn't apologizeShe interrupted me at most instancesShe hadn't read any of the prior transcripts leading up to the request to speak to a supervisorHaving been in the customer service industry for over a decade, the least a *supervisor [redacted] can do to satisfy an unhappy customer is to listen to their complaints, address those complaints apologetically, and offer solutions moving forwardIt's a shame that if my friends mention ordering from Uncommon Goods, I'll have to tell them not to due to my experienceThe supervisor I dealt with was obviously not well-trained or well experienced in how best to approach a customer escalation and because of that, you've lost a customer and the friends/family that customer will
I’m disappointedI’ve ordered in the past and been very happy but something has changedMy experience is like the one belowI ordered, paid for expedited shipping -and weeks later have spoken with the company times with no order, no promised shipping refund and a promise of shipping the next day twice The last times they have promised to call the vendor and call me backIt now been days since the last call and I haven’t heard from them This is getting oldWhy advertise what you can’t deliver? Why misspeak or overtly falsify next steps? Frustrating
Ordered items the end of NovemberWas supposed to receive everything by Dec **Received all but one itemI called, they said it was custom made and would be shipping that dayNever arrivedCalled again and againWas told it was guaranteed to be there days before ChristmasNothingCalled again and againReceived liesNever gave me a tracking numberNever arrived and now I have nothing for my aunt! So disappointed, so frustratedIf I had known this, I would have had time to get her something elseI would NEVER recommend this company to anyone!
on *** I ordered a gift for mother's day for my wife,for several days I was watching the shipping status of my order as in process
on 5/I called and spoke to a rep and he did not know why my order was not shipped out and he was going to have it delivered "overnight" for today ***
today *** I called and I was told that they had no clue why my order was being "held up" and they were going to check the status with the "warehouse team" to see why the "overnight" request was never sent out
this is ridiculous and I will never shop again from this company
We are Chicks with ScentsWe make Natural Elemental and Holistic CandlesWe are a small company Chicks and we were refused an affiliate account with *** because a) No one knew what an affiliate account wasb) Their marketing person jenniferg sent us nasty e-mail'sc) Their head of marketing Brian H didn't like the 'Style' of our website
This company not only did not ship my items to me on time, but they completely neglected to inform me that the items would not arrive on time and that one of the items was no longer availableThe worst I have ever experienced
I had placed an online order to arrive the next business dayWhen my order did not arrive the next business day I called to inquire about the statusUncommon Goods told me the item was stil in the warehouse and had not even began to process yet Therefore I must wait at least business days for an item I paid to handsomely to have been express shippedThe reason I had the item express shipped was to go into a gift box I was going to overnight to a loved one with perishable food insideNow I must ruin the gift and spend more time and money to send two shipments, one of which won't arrive until after her birthdayOn top of all this the customer service was foreign and rudeDo not ever buy from these scammers
I attempted to purchase gift items for Christmas and upon checking out received a message that my request was unable to be processed and to try again later or call customer serviceNeedless to say purchases were placed on my account and none of them were for the amount of the purchase
When I spoke to customer service the man was very rude and condescending stating it was my problem and I had to take it up with my card holderIf this cannot be cancelled, I will have not choice but to file formal complaints
This is the feedback I submitted to Uncommongoods.com on 1/*/regarding an order placed 12/**/
Order status "Shipped", wks following initial order and weeks following first call to customer service I called again to obtain an ETA on the Christmas gift The first call I made to your customer service indicated that the item would be delivered by 12/**/ I called again since what I ordered was for my mother and our family gift exchange is this afternoon Today the customer service representative informs me that the previous representative misinformed me and that the item had not shipped and had in fact been discontinued from your catalog and was no longer in stock As such it was not likely to ever ship to me However uncommon goods certainly took my payment for the merchandise and shipping and had I not followed up again on the whereabouts of said item would gladly have kept those monies I'm beyond irritated with my experience with this vendor and will not likely order from this site in the future I will also seek to dissuade others from spending their money with you as well I cannot express the dissatisfaction I have experienced at your online store If I were to take your items without paying and had no plans to pay you in the future I'm sure you would be equally irate
I purchased the Butterflies & Flowers Rainbow Pillow based on the primary product image of two side by side pillowsThe image clearly illustrates the product as a set of two pillowsTurns out you have to scroll down, at the bottom of the description to read (in smaller font) that the product was sold individuallyThis is advertising at its best
I've always wanted to order from Uncommon Goods over the years and love the uniqueness of their inventoryI finally ordered two items for Father's Day gifts, submitted my order on a Sunday, and paid for preferred 3-day shippingThe first item shipped and was delivered within daysThe second item never shipped after the first business daysI was told by three different chat support agents that they would ensure the order would go out that night for delivery the next day (one agent on Tuesday, two agents on Wednesday)They kept saying the NY warehouse was out-of-stock so it needed to be shipped from the Reno warehouse, accounting for the delayAs of this morning, Thursday, I still hadn't received an email stating the order had been shippedI requested to speak to a supervisor after being told the same thing the prior agents had saidWhen I received the scheduled call from the supervisor, over minutes late, she was completely uninterested in hearing about the issues I'd experiencedShe stated the package had been shipped from NY and would be delivered today, Thursday and that I would be reimbursed for the preferred shippingHer tone was very "case closed", which was unappreciated after all the hassle I had experiencedI requested answers as to why I had been told basically mainformationShe kept referring to a software glitch and that it would be delivered/I would be reimbursedShe didn't apologizeShe interrupted me at most instancesShe hadn't read any of the prior transcripts leading up to the request to speak to a supervisorHaving been in the customer service industry for over a decade, the least a *supervisor* can do to satisfy an unhappy customer is to listen to their complaints, address those complaints apologetically, and offer solutions moving forwardIt's a shame that if my friends mention ordering from Uncommon Goods, I'll have to tell them not to due to my experienceThe supervisor I dealt with was obviously not well-trained or well experienced in how best to approach a customer escalation and because of that, you've lost a customer and the friends/family that customer will
Purchased an item as a gift from uncommon goods and had it sent directly to business colleagueWhen he sent me a picture of thanking me it looked nothing like what was advertisedWhen I complain, uncommon goods only response was that they had a disclaimer on the ad that each item was unique Total advertisingPoor customer serviceOffered me no kind of refundOnly offered that I could send it backIt was already delivered to my business colleague as a giftWhat was I to do, ask for it back ?
Made an order on 12/*/and item said would be shipped in "3-business days" Received confirmation email stating the same Then, on Saturday, 12/ [redacted] received shipping email confirming "3-business days" When I looked at tracking today (when I should have received), it states 12/** Called their customer service and was told that they could "express ship next day" the item again "Next day" to them is 12/ [redacted] "some time" I guess our definitions of "days" are different Not pleased advertising
This is the feedback I submitted to Uncommongoods.com on Order status "Shipped", wks following initial order and weeks following first call to customer service I called again to obtain an ETA on the Christmas gift The first call I made to your customer service indicated that the item would be delivered by I called again since what I ordered was for my mother and our family gift exchange is this afternoon Today the customer service representative informs me that the previous representative misinformed me and that the item had not shipped and had in fact been discontinued from your catalog and was no longer in stock As such it was not likely to ever ship to me However uncommon goods certainly took my payment for the merchandise and shipping and had I not followed up again on the whereabouts of said item would gladly have kept those monies I'm beyond irritated with my experience with this vendor and will not likely order from this site in the future I will also seek to dissuade others from spending their money with you as well I cannot express the dissatisfaction I have experienced at your online store If I were to take your items without paying and had no plans to pay you in the future I'm sure you would be equally irate
I placed an order on March [redacted] and the checkout promised delivery by March ** On March **, with no sign of the order, they informed me that they would not ship all the items because one had been backordered But they did charge my credit card on March ** To charge my credit card over a month prior to even thinking about shipping the order seems to be fraudulent Why should I have to pay interest on a charge where I haven't even come close to receiving the items? Further, they didn't even tell me the the dates on their website are wrong when even one item is backordered I got no email, no update, nothing - just a charge on my credit card
I placed an order online and then called back the next day to cancelAs I never received an email confirmation, I didn't have an order numberThe agent took all my other information and confirmed the order cancellationWhen I asked for a confirmation number, she told me they "don't do them" but that I would receive an email confirmation the next day and my card would be credited Over a week later and the confirmation never came and my card was never credited I called again and was told they could not find my order in the system, so could not cancel it or issue my creditHowever, they charged my card $681.49, which seems odd for an order they can't find in their system I'm going to work with my credit card company to try to unwind this situation as I have now spent over minutes on the phone with their customer service (love the irony) agents with no resolution
I purchased an item online and I never received it, even after they showed it delivered. I contacted [redacted] and uncommon goods immediately. [redacted] filed a claim. The customer service rep at Uncommon Goods was rude, sarcastic and basically called me a liar. She told me "I don't know, this sounds pretty shady". I emailed my complaint of her unprofessional behavior and got several positive and apologetic emails. I was even promised a refund. No product, no refund. I wI'll never shop from them again.
We are 2 Chicks with Scents. We make Natural Elemental and Holistic Candles. We are a small company 2 Chicks and we were refused an affiliate account with [redacted] because a) No one knew what an affiliate account was. b) Their marketing person jenniferg sent us nasty e-mail's. c) Their head of marketing Brian H didn't like the 'Style' of our website.
I've only shopped with Uncommon Goods a handful of times, and doubt I will ever shop with them again I ordered sets of Orbits Eye Stones One set arrived just fine; the other set had a broken stone in the box I immediately called Uncommon Goods as this was to be a Christmas gift I was told that the stones are out-of-stock, and won't be in for several weeks As if that wasn't bad enough, I have to wait 24-hours for a return label to be emailed to me, then ship the broken stone back, and then, once they have received the broken stone, they will refund my original method of paymentAll this for a $purchase Is this really Customer Service? Absolutely not!
I made a purchase for $195.93 for an item which I ultimately returned. I only received $170 from the return. I spoke with two different customer service reps who told me they do not provide refunds on the shipping or the taxes. I understand if they don't want to refund me shipping (although almost every retailer these days does!). I do not understand how you can withhold taxes from a refund? If something is returned there are no taxes that should be collected. I feel very much like I was scammed out of $25. Will not be doing business with this company anymore in the future.
I've always wanted to order from Uncommon Goods over the years and love the uniqueness of their inventoryI finally ordered two items for Father's Day gifts, submitted my order on a Sunday, and paid for preferred 3-day shippingThe first item shipped and was delivered within daysThe second item never shipped after the first business daysI was told by three different chat support agents that they would ensure the order would go out that night for delivery the next day (one agent on Tuesday, two agents on Wednesday)They kept saying the NY warehouse was out-of-stock so it needed to be shipped from the Reno warehouse, accounting for the delayAs of this morning, Thursday, I still hadn't received an email stating the order had been shippedI requested to speak to a supervisor after being told the same thing the prior agents had saidWhen I received the scheduled call from the supervisor, over minutes late, she was completely uninterested in hearing about the issues I'd experiencedShe stated the package had been shipped from NY and would be delivered today, Thursday and that I would be reimbursed for the preferred shippingHer tone was very "case closed", which was unappreciated after all the hassle I had experiencedI requested answers as to why I had been told basically mainformationShe kept referring to a software glitch and that it would be delivered/I would be reimbursedShe didn't apologizeShe interrupted me at most instancesShe hadn't read any of the prior transcripts leading up to the request to speak to a supervisorHaving been in the customer service industry for over a decade, the least a *supervisor [redacted] can do to satisfy an unhappy customer is to listen to their complaints, address those complaints apologetically, and offer solutions moving forwardIt's a shame that if my friends mention ordering from Uncommon Goods, I'll have to tell them not to due to my experienceThe supervisor I dealt with was obviously not well-trained or well experienced in how best to approach a customer escalation and because of that, you've lost a customer and the friends/family that customer will
I’m disappointedI’ve ordered in the past and been very happy but something has changedMy experience is like the one belowI ordered, paid for expedited shipping -and weeks later have spoken with the company times with no order, no promised shipping refund and a promise of shipping the next day twice The last times they have promised to call the vendor and call me backIt now been days since the last call and I haven’t heard from them This is getting oldWhy advertise what you can’t deliver? Why misspeak or overtly falsify next steps? Frustrating
Ordered items the end of NovemberWas supposed to receive everything by Dec **Received all but one itemI called, they said it was custom made and would be shipping that dayNever arrivedCalled again and againWas told it was guaranteed to be there days before ChristmasNothingCalled again and againReceived liesNever gave me a tracking numberNever arrived and now I have nothing for my aunt! So disappointed, so frustratedIf I had known this, I would have had time to get her something elseI would NEVER recommend this company to anyone!
on *** I ordered a gift for mother's day for my wife,for several days I was watching the shipping status of my order as in process
on 5/I called and spoke to a rep and he did not know why my order was not shipped out and he was going to have it delivered "overnight" for today ***
today *** I called and I was told that they had no clue why my order was being "held up" and they were going to check the status with the "warehouse team" to see why the "overnight" request was never sent out
this is ridiculous and I will never shop again from this company
We are Chicks with ScentsWe make Natural Elemental and Holistic CandlesWe are a small company Chicks and we were refused an affiliate account with *** because a) No one knew what an affiliate account wasb) Their marketing person jenniferg sent us nasty e-mail'sc) Their head of marketing Brian H didn't like the 'Style' of our website
This company not only did not ship my items to me on time, but they completely neglected to inform me that the items would not arrive on time and that one of the items was no longer availableThe worst I have ever experienced
I had placed an online order to arrive the next business dayWhen my order did not arrive the next business day I called to inquire about the statusUncommon Goods told me the item was stil in the warehouse and had not even began to process yet Therefore I must wait at least business days for an item I paid to handsomely to have been express shippedThe reason I had the item express shipped was to go into a gift box I was going to overnight to a loved one with perishable food insideNow I must ruin the gift and spend more time and money to send two shipments, one of which won't arrive until after her birthdayOn top of all this the customer service was foreign and rudeDo not ever buy from these scammers
I attempted to purchase gift items for Christmas and upon checking out received a message that my request was unable to be processed and to try again later or call customer serviceNeedless to say purchases were placed on my account and none of them were for the amount of the purchase
When I spoke to customer service the man was very rude and condescending stating it was my problem and I had to take it up with my card holderIf this cannot be cancelled, I will have not choice but to file formal complaints
This is the feedback I submitted to Uncommongoods.com on 1/*/regarding an order placed 12/**/
Order status "Shipped", wks following initial order and weeks following first call to customer service I called again to obtain an ETA on the Christmas gift The first call I made to your customer service indicated that the item would be delivered by 12/**/ I called again since what I ordered was for my mother and our family gift exchange is this afternoon Today the customer service representative informs me that the previous representative misinformed me and that the item had not shipped and had in fact been discontinued from your catalog and was no longer in stock As such it was not likely to ever ship to me However uncommon goods certainly took my payment for the merchandise and shipping and had I not followed up again on the whereabouts of said item would gladly have kept those monies I'm beyond irritated with my experience with this vendor and will not likely order from this site in the future I will also seek to dissuade others from spending their money with you as well I cannot express the dissatisfaction I have experienced at your online store If I were to take your items without paying and had no plans to pay you in the future I'm sure you would be equally irate
I purchased the Butterflies & Flowers Rainbow Pillow based on the primary product image of two side by side pillowsThe image clearly illustrates the product as a set of two pillowsTurns out you have to scroll down, at the bottom of the description to read (in smaller font) that the product was sold individuallyThis is advertising at its best
I've always wanted to order from Uncommon Goods over the years and love the uniqueness of their inventoryI finally ordered two items for Father's Day gifts, submitted my order on a Sunday, and paid for preferred 3-day shippingThe first item shipped and was delivered within daysThe second item never shipped after the first business daysI was told by three different chat support agents that they would ensure the order would go out that night for delivery the next day (one agent on Tuesday, two agents on Wednesday)They kept saying the NY warehouse was out-of-stock so it needed to be shipped from the Reno warehouse, accounting for the delayAs of this morning, Thursday, I still hadn't received an email stating the order had been shippedI requested to speak to a supervisor after being told the same thing the prior agents had saidWhen I received the scheduled call from the supervisor, over minutes late, she was completely uninterested in hearing about the issues I'd experiencedShe stated the package had been shipped from NY and would be delivered today, Thursday and that I would be reimbursed for the preferred shippingHer tone was very "case closed", which was unappreciated after all the hassle I had experiencedI requested answers as to why I had been told basically mainformationShe kept referring to a software glitch and that it would be delivered/I would be reimbursedShe didn't apologizeShe interrupted me at most instancesShe hadn't read any of the prior transcripts leading up to the request to speak to a supervisorHaving been in the customer service industry for over a decade, the least a *supervisor* can do to satisfy an unhappy customer is to listen to their complaints, address those complaints apologetically, and offer solutions moving forwardIt's a shame that if my friends mention ordering from Uncommon Goods, I'll have to tell them not to due to my experienceThe supervisor I dealt with was obviously not well-trained or well experienced in how best to approach a customer escalation and because of that, you've lost a customer and the friends/family that customer will
Purchased an item as a gift from uncommon goods and had it sent directly to business colleagueWhen he sent me a picture of thanking me it looked nothing like what was advertisedWhen I complain, uncommon goods only response was that they had a disclaimer on the ad that each item was unique Total advertisingPoor customer serviceOffered me no kind of refundOnly offered that I could send it backIt was already delivered to my business colleague as a giftWhat was I to do, ask for it back ?